Excellent 8.7
Based on 827 reviews

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Excellent



based on 827 reviews
  • Cleanliness 8.8
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 8.3
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Mei from Singapore
Business travelers
Executive Deluxe
Stayed 1 night in June 2014
Recommended Hotel
Location, Cleanliness and staffs performance
Reviewed May 22, 2015

Surya from Indonesia
Business travelers
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in May 2015
Wonderful stay, we will be back!
Location, Staff and Cleanliness
It's a great hotel! We all enjoyed our stay!
Reviewed May 18, 2015

Surya from Indonesia
Business travelers
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in May 2015
Wonderful stay, we will be back!
Location, Staff and Cleanliness
It's a great hotel! We all enjoyed our stay!
Reviewed May 18, 2015

Kelvin from Singapore
Business travelers
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in March 2015
Location not as good as Sheraton
Location, Staff and Cleanliness
Cleanliness was ok in the hotel, But location not as well positioned compared to Sheraton. So i will choose to stay sheraton again next time.
Reviewed May 18, 2015

John from Indonesia
Business travelers
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in February 2015
Excellent
Price location service
now its my regular hotel for business in surabaya
Reviewed May 11, 2015

Chumaidah from Indonesia
Families with older children
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in May 2015
Amazing Experience
Comfortable room, strategic location, nice staff
Reviewed May 10, 2015

novy from Indonesia
Business travelers
Deluxe Premium 1 King or 2 Twins
Stayed 1 night in April 2015
cleans
good design
The staff were generally friendly and helpful, Great Location and Great Facility
Reviewed May 09, 2015

novy from Indonesia
Business travelers
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in April 2015
cleans
good design
The staff were generally friendly and helpful, Great Location and Great Facility
Reviewed May 09, 2015

Derek from Malaysia
Couples
Deluxe Premium 1 King or 2 Twins
Stayed 1 night in April 2015
On my way to Bromo stayed at JW Marriott
Warm reception, attentive staff & clean & safe facility
It was a great stay, the location is good, the premises is secure & safe. We took a day's tour around the city where everywhere seem so near. The staff is exceptionally helpful in giving tips on how to get to places, sold us an upgrade to the executive floor, which comes with breakfast and free excess to the lounge with free-flow of drinks & light food. The lounge is located on the 21st floor with a good view of Surabaya city. With free flow of Australian wine & a good selections of bite size food (warm ones too), cheese platter, wonderful spread of desert - it's good to spread the night seeping wine & dine, at the lounge - if the weather is unpermitting to venture out for something local. The attentive and friendly staffs that made the difference, they pamper you with their warm hospitality & a wonderful smile!
Reviewed May 05, 2015

Abdul from Indonesia
Couples
1 Bedroom Executive Suite
Stayed 1 night in May 2015
Best Service, Best Location, Best Food
Location, Staff, Food
Nice stay
Reviewed May 04, 2015


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