9.2
Exceptional
/10
(1,306 reviews)See what guests said
Highly rated by guests – 96% would recommend
Highly rated by guests – 96% would recommend
View23
Housekeeping7
Breakfast3
See map
9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
Available
Popular landmarks
Hong Kong Skyline 410 m
Tsim Sha Tsui East 440 m
Victoria Harbour 1.1 km
Victoria Peak (The Peak) 3.5 km
Nan Lian Garden 5.9 km
Ocean Park Thrill Mountain 6.6 km
Hong Kong Disneyland 13.8 km
Lantau Island 24.1 km
Ngong Ping 360 24.3 km
Tian Tan Buddha (Big Buddha) 28.1 km
Nearby landmarks
K11 Musea 50 m
Avenue of the Stars 60 m
New World Centre 60 m
East Tsim Sha Tsui MTR Station 130 m
Salisbury Garden 160 m
Hong Kong Dragon Boat Carnival 190 m
7 Eleven 230 m
Sky Lounge 230 m
Signal Hill Garden 240 m
Tsim Sha Tsui Post Office 240 m
K11 ARTUS

"Hotle staffs are friendly and helpful, many choices of breakfast."

Hoi - February 18, 2021
Artus Studio - View K11 ARTUS
Lobby K11 ARTUS
Lobby K11 ARTUS
See all 65 photos
Removed from saved list
Newly built in 2019
Free Wi-Fi
2020

K11 ARTUS

Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong, Tsim Sha Tsui, Hong Kong, Hong Kong SAR, China - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Hong Kong Skyline
Within 410 m of property
Attention

This property is in high demand!

6 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 140 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersPopular destination! Properties in Hong Kong are being booked every minute!
Value for money8.7
Location rating9.4
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport26.4 km

Rooms available at K11 ARTUS

Artus Two
...
  • Room size: 115 m²/1238 ft²
  • City view
  • 1 super king bed & 2 single...
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ARTUS HARBOUR Two
...
  • Room size: 108 m²/1163 ft²
  • Harbor view
  • 1 super king bed & 2 single...
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ARTUS HARBOUR Three
...
  • Room size: 172 m²/1851 ft²
  • Harbor view
  • 1 super king bed & 1 super ...
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ARTUS Three
...
  • Room size: 176 m²/1894 ft²
  • Partial sea view
  • 1 super king bed & 1 super ...
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Grand Artus Studio
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
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ARTUS GRAND HARBOUR One
...
  • Room size: 80 m²/861 ft²
  • Harbor view
  • 1 super king bed
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ARTUS GRAND HARBOUR One Plus
...
  • Room size: 112 m²/1206 ft²
  • Harbor view
  • 1 super king bed & 1 sofa b...
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ARTUS HARBOUR Studio
...
  • Room size: 64 m²/689 ft²
  • Harbor view
  • 1 king bed
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Artus One Plus
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 super king bed & 1 sofa b...
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ARTUS HARBOUR One Plus
...
  • Room size: 88 m²/947 ft²
  • Harbor view
  • 1 super king bed & 1 sofa b...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at K11 ARTUS?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to K11 ARTUS?

K11 ARTUS is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at K11 ARTUS also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, K11 ARTUS has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at K11 ARTUS?

Start your mornings right, with the continental and buffet breakfast options offered at K11 ARTUS. There's an additional charge of 220 HKD for adults and 220 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at K11 ARTUS?

K11 ARTUS features an on-site restaurant for your dining convenience.

What is the smoking policy at K11 ARTUS?

K11 ARTUS does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about K11 ARTUS

  • 10.0
    Exceptional

    "A cool designed mall is just right downstairs."

    Chee

    |

    January 14, 2021

  • 9.6
    Exceptional

    "Stunning harbour view with great service!"

    Wa

    |

    December 29, 2020

  • 8.8
    Excellent

    "Pleasant atmosphere, relaxing and cozy."

    Margarita

    |

    October 13, 2020

Property ranking|Compared to 1,231 Hong Kong properties
See all rankings
Service score
9.7/10
Cleanliness score
9.8/10
Overall score
9.3/10
Room size
93 sqm.
Better than
99
%
of Hong Kong properties
Better than
99
%
of Hong Kong properties
Better than
99
%
of Hong Kong properties
Bigger than
99
%
of Hong Kong properties
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Overall rating:
9.2
Exceptional
1,306 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.4
Read all reviews >
What travelers say they love:
Location is near MTR station, very convenience.
Chee from Hong Kong SAR, China
Family with young children
More about K11 ARTUS

More about K11 ARTUS

Located in the heart of Hong Kong’s vibrant Victoria Dockside, K11 ARTUS is a design-led development of 287 “artisanal homes”. Aimed at creative leaders, cultural explorers and accomplished intellectuals, a stay at K11 ARTUS enables guests to find their focus.

Featuring eclectic interiors by architect Andre Fu, and three plush penthouses by Joyce Wang, Nemaworkshop and Fiona Barratt, K11 ARTUS’ studio- to three-bedroom serviced residences all feature expansive private balconies – many with Victoria Harbour views. With luxurious marble bathrooms and fully equipped contemporary kitchens in each residence, discerning guests have everything they need to discover, create, and connect in style.

K11 ARTUS’ facilities include an outdoor pool, a 24-hour gym, and lush tropical gardens. A regular programme of art and culture salons, along with a library of literary gems is on hand to feed the mind, while diverse dining options keep the body well nourished.

K11 ARTUS’ “artisanal home” concept evokes the creative ambience of an artist’s residence, enabling well-travelled free thinkers to feel inspired, rather than constrained, during their stay in Hong Kong.

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What they offer

8.8
Excellent

"Rooms with balcony is the most attractive one."

CLIFF

|

March 14, 2021

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Vegetarian
Full English/Irish

Restaurants on site

The Chamber
Cuisine:International
The Commune
Cuisine:International

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of K11 ARTUS from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.4
Service9.5
Value for money8.7
High score for Hong Kong
Rating
9+ Exceptional (159)
8-9 Excellent (27)
7-8 Very Good (23)
6-7 Good (4)
<6 Below Expectation (8)
Time of the year
Mar - May (56)
Jun - Aug (47)
Sep - Nov (55)
Dec - Feb (63)
Don't miss out!Properties in Hong Kong are being booked every minute!
All guests (825)
All room types
All languages

Show reviews that mention 

Showing 221 verified guest comments
12345
10.0
Exceptional
TSZ from Hong Kong SAR, China
Couple
ARTUS GRAND HARBOUR One
Stayed 1 night in October 2020

Anniversary and Babymoon STAYCATION”

This is 1st anniversary of our marriage as well as babymoon trip. Our room is seaview one bedroom type. The actual view is amazing with wide view of the Harbour. Not only the balcony, we can also enjoy the harbour view at bathroom. It is unforgettable. Besides, all staffs are polite and considerate. First of all, the receptionist led you to the room after check-in and introduced the service briefly. The staffs at gym/pool floor also introduced the service and the high-bookshelf area actively. When we asked for the place of different buttons or iron at room by internal phone, the staff also explained clearly with patient. The reception staff called 'Enzio' at night shift explained again for our enquiry about check-out time, room drink and helped us mark down our vegetarian need of breakfast. The pool staffs are nice. The male staff led me to the pool and let us know about route due to emergency maintenance nearby. When we waiting at check-out area, the staff called 'Jason (Duty Manager)' notified that I was the first one in the queue. It is very appreciated. He asked me if we enjoyed the stay politely. Also, he showed and explained the breakdown of the charges clearly. Two bags of bath salt were given to us as gift. Finally, Jason notified that my wife was pregnant and asked me if we need any help after we checked-out successfully. He and his colleagues helped us keep our luggage carefully. This image still keeps in my memory. My wife and I highly recommended K11 Artus. It is an excellent place for Hong Kong people to enjoy staycation. Of course, this place is recommended to every tourist.

Reviewed October 27, 2020

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Thank you very much for your time to share your experience in K11 ARTUS. It is great to hear that our service from the staff, the room and the environment which fulfil your expectation. We would like to thank you for your stay with us. It is delighted to read your appreciation specifically to Enzio and Jason. At ARTUS, we are trying to create the ARTUS atmosphere to our guest and make them feel staying at ARTUS is just like to staying at home. Thank you for your feedback again. Looking forward to see you soon again in K11 ARTUS.

Responded October 30, 2020
K11 ARTUS
9.6
Exceptional
Au from Hong Kong SAR, China
Couple
Artus One
Stayed 1 night in July 2020

Best experience in HK”

I had a very great time at K11 Artus and was surprised by the gorgeousness of itself, like the deco, the facilities and the staff I have talked to but unfortunately I cannot recall her name (Miko?). She was super friendly and chatted with me for a while. The book was booked for celebrating birthday and the preparation was nice and decent. One suggestion was about the bday card as if it was with surname, it would be much more homey and impressed. However, there was just one point I was a bit confused. In the next-day’s morning, the staff serving us at The Commune was comparably disappointing as he was always in a rush and have taken wrong request. Overall, I really enjoyed spending a night at K11 Artus. The harbour view was unbeatably awesome and I promise I will be back very soon :)

Reviewed July 09, 2020

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Dear Au, Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay recently with your stay with the compliment with Miko. Regarding the comment of The Commune has been passed to our F&B department for our further improvement. Thank you again for your support and we wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy! Best regards, Jonathan Lui Duty Manager

Responded September 10, 2020
K11 ARTUS
10.0
Exceptional
Phoenix from Hong Kong SAR, China
Family with young children
ARTUS HARBOUR Studio
Stayed 1 night in November 2020

Strongly Recommended, Out of Expectation”

I stayed one night with my little one-year-old child for celebrating my wife's birthday. K11 ARTUS prepared birthday surprises to us which were birthday card, balloon, and also delicious cupcakes. Also, the hotel prepared lot of baby stuffs for my child, including baby bathrobe, baby chair, baby flip flop, baby bath tray and so on. Really warm and surprise to me and my wife. The food ordering system is also convenient to us, we can choose different kinds of food and place an order directly at room, and the restaurant located at K11 MUSEA will deliver the ordered food and beverage directly from restaurant to your room within 15 mins! Super convenient! Surely the harhour view of the room is really really great, and the customer service of the hotel staff is also good. Perfect and strongly recommended to you.

Reviewed November 16, 2020

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Thank you very much for your time to finish the survey and shared your experience in K11 ARTUS. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy!

Responded November 19, 2020
K11 ARTUS
10.0
Exceptional
Chak from Hong Kong SAR, China
Couple
ARTUS HARBOUR One
Stayed 1 night in January 2021

K11 ”

K11 Artus is definitly a prefect hotel for relaxing while you are facing one of the best view in Hong Kong. You can also enjoy a high tea outside the terrace.Besides, the staff are very nice and polite. The room and the bathroom are so tidy and clean.

Reviewed January 19, 2021

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Dear Chak, Thank you for sharing your recent experience with us. It is great to know that you have a wonderful stay. At K11 ARTUS, we are trying to create the ARTUS atmosphere for our guests and make them feel staying at ARTUS is just like staying at home. Thank you again for your support, we wish to see you soon at K11 ARTUS for your next journey. Best Regards, Kming Chan Duty Manager

Responded January 19, 2021
K11 ARTUS
9.6
Exceptional
WAI from United Kingdom
Group
ARTUS GRAND HARBOUR One Plus
Stayed 1 night in January 2021

Excellent view and spacious apartment ”

The harbour view apartment we booked is good for 4 persons with a large bed , roll out bed and a sofa bed. Large balcony connecting to the living room and bedroom with a spectacular view day and night. Amenities and kitchen utensils well equipped and could order delivery from k11 musea direct and staff from Artus will deliver to room direct. The smart TV app to order food were down when we try to order dinner so there were hiccups but we managed to order through k11 app in the end. So maybe install the app as well would be a good alternative.

Reviewed January 26, 2021

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Thank you very much for your time to finish the survey and share your experience in K11 ARTUS. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy!

Responded February 03, 2021
K11 ARTUS
10.0
Exceptional
CHONG from Hong Kong SAR, China
Couple
Artus One
Stayed 1 night in May 2020

Really nice staycation ”

I chose K11 artus to celebrate my gf’s birthday. The room is nice and the staff is really welcoming and friendly. Especially the front desk staff Vicky , she is helpful in providing information. I booked artus one with city view this time , Hope can enjoy seaview next time .

Reviewed May 27, 2020

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Dear Chong, Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay recently with your stay and the service provided by Vicky. Thank you again for your support and we wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy! Best regards, Jonathan Lui Duty Manager

Responded June 11, 2020
K11 ARTUS
10.0
Exceptional
Hoi from Hong Kong SAR, China
Family with teens
Artus Two
Stayed 1 night in February 2021

Excellent ”

I had stayed in K11 Artus before and visited again with my family again during CNY. Hotle staffs are friendly and helpful, many choices of breakfast. I believe I will visit again in near future.

Reviewed February 18, 2021

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Thank you very much for your time to finish the survey and shared your experience in K11 ARTUS. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy!

Responded February 20, 2021
K11 ARTUS
8.4
Excellent
TSZ from Hong Kong SAR, China
Couple
ARTUS GRAND HARBOUR One
Stayed 1 night in September 2020

Completely a worst concierge check-in experience that never had before.”

I used to take this living purpose for my marriage propose. K11 had contacted me several times for flower deliver schedule and all preparation after confirmation via email and address my family name correctly during conversation. While I reached K11 and they tried to find the reservation under my name almost 20mins but did nothing. Speechless. Result is their staff input wrong my first name as family name. How come they can address me properly in previous email but incorrect in system, what an unacceptable issue they caused. After settle down and I left, their staff contact me again for asking where should they place the flower inside my room. Oh my goodness! Everything of preparation I already informed through email but now why asking again? Did your staff listen your and treat clients carefully? I don’t expect K11 will do this ways as a luxury hotel brand.

Reviewed September 22, 2020

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Thank you for sharing your recent experience with us. It is regret to know that you have a unpleasant check in experience. At K11 ARTUS, we are trying to create the ARTUS atmosphere to our guest and make them feel staying at ARTUS is just like to staying at home. Please rest assured that we take all guest feedback seriously, and are currently reviewing and refining to improve. We hope to have the privilege of welcoming you back at K11 ARTUS.

Responded October 30, 2020
K11 ARTUS
9.6
Exceptional
Ping from Hong Kong SAR, China
Couple
ARTUS GRAND HARBOUR One Plus
Stayed 1 night in November 2020

Very good living experience”

Choose to proposed to my girlfriend in ARTUS. Customer service is very good that try to arrange everything according to my plan before our living. As I booked two rooms for my plans, they arranged the room next to each other and arranged rooms at the comer such that we are freely enjoy our proposal with our friends without affecting others. Staff also helpful in helping carrying luggage from parking area. Special thanks to Sophy Tsang for her warn welcoming and assist. Definitely will come back again!

Reviewed November 29, 2020

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Thank you very much for your time to finish the survey and shared your experience in K11 ARTUS. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy!

Responded December 01, 2020
K11 ARTUS
10.0
Exceptional
WONG from Hong Kong SAR, China
Family with young children
ARTUS HARBOUR One
Stayed 1 night in June 2020

Wonderful stay we had!”

Staycation for a 2D1N for birthday plus wedding anniversary at Artus, an overall very wonderful moment we had! Nice greetings from staff at our very first stop at the concierge. Sharp check~in with staff escorting us to the room. Very responsive frontline room services all along and we felt so comfortable to stay at room with everything we need, eat and drinks. The infinity pool with a 360 view was tempting. Astonishing seaview for day and night and you would be able to browse the whole hk at a glance! Once again, a great choice for staycation and thanks to Winnie, the chief concierge and her team of staff for the hearty services!

Reviewed July 02, 2020

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Dear Wong, Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay recently with your stay. Thank you again for your support and we wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy! Best regards, Jonathan Lui Duty Manager

Responded July 07, 2020
K11 ARTUS
8.4
Excellent
Nesta from Hong Kong SAR, China
Couple
Artus One
Stayed 1 night in January 2020

Spacious and Stylish space to stay in ”

It was a good experience staying in K11 Artus. Staff is nice and professional, service is personalised and they take the extra step to advance your whole experience. Would recommend the space especially for special occasions.

Reviewed April 25, 2020

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Dear Nesta, Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay recently with your stay. Thank you again for your support and we wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy! Best regards, Jonathan Lui Duty Manager

Responded June 11, 2020
K11 ARTUS
9.2
Exceptional
XuFang from Hong Kong SAR, China
Family with young children
ARTUS HARBOUR One
Stayed 1 night in October 2020

Loved it!”

Spacious room with balcony kitchen and living room, friendly staff, and breakfast was delicious! The ability to order food from the room TV was a plus (access to many K11 restaurants) and delivered within 15 minutes! Overall our family enjoyed the stay and kid friendly. Hotel even prepared balloons and cupcakes for my husbands birthday, very nice of the staff : )

Reviewed November 05, 2020

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Thank you very much for your time to finish the survey and shared your experience in K11 ARTUS. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy!

Responded November 09, 2020
K11 ARTUS
9.6
Exceptional
tin from Hong Kong SAR, China
Couple
Artus One
Stayed 1 night in February 2021

Memorable Valentine's Celebration ”

We are immersed in a very artistic atmosphere and really appreciate the design and the passion of the founder of the Artus. The whole experience is very inspiring and unique which you hardly find in other hotels around the world.

Reviewed February 12, 2021

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Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay. At ARTUS, we are trying to create the ARTUS atmosphere to our guest and make them feel staying at ARTUS is just like to staying at home. Thank you again for your support, we wish to see you soon at K11 ARTUS for your next journey. Best Regards Jason Chu Duty Manager

Responded February 12, 2021
K11 ARTUS
8.8
Excellent
ka from Hong Kong SAR, China
Couple
ARTUS HARBOUR Studio
Stayed 1 night in November 2020

Some rooms for further improvement”

As second trial to Artus, knowing not as same room type as before, about HKD 500-1000 less this time, the service and room facilities were quite “different” than before.

Reviewed November 24, 2020

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Thank you very much for staying with us again and we appreciate your time to share your experience in K11 ARTUS. We are sorry that your expectation was not met this time. We will take your feedback seriously and continue our strive for constant review and improvement. We wish to see you again at K11 ARTUS, your Artisanal Home, thank you. Will Chow Guest Experience

Responded February 07, 2021
K11 ARTUS
9.6
Exceptional
Kwan from China
Family with teens
ARTUS HARBOUR Two
Stayed 2 nights in October 2020

Best view balcony in Hong kong ”

We booked 2 rooms suite , and the view of Victoria Harbour is stunning. No better views in Hong Kong can compare.

Reviewed October 08, 2020

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Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay recently. At ARTUS, we are trying to create the ARTUS atmosphere to our guest and make them feel staying at ARTUS is just like to staying at home. Thank you again for your support, we wish to see you soon at K11 ARTUS for your next journey.

Responded October 10, 2020
K11 ARTUS
9.6
Exceptional
Wai from Hong Kong SAR, China
Couple
ARTUS HARBOUR Studio
Stayed 1 night in March 2021

Excellent service and Facility. Nice view ”

I had chosen sea view room to have Celebration my anniversary. It is appreciated that hotel managed it with little Decoration for us. Also , It is excellent of their service and all the Facility and furniture are very clean. Especially, I would like to express my thank you to the staff named Crystal and Hailey who sent a greeting email to me before my trip and asked for any arrangements for me, and they Are all follow up well. Apart from high-quality of service, The hardware of the hotel is excellent. I would like to recommend this hotel to you .

Reviewed March 20, 2021

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Dear Wai, Thank you very much for your time to finish the survey and shared your experience in K11 ARTUS. I truly believe your words will be served as a great encouragement for Crystal and Hilary to maintain their service quality. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy! Duty manager

Responded March 24, 2021
K11 ARTUS
9.6
Exceptional
Rob from Hong Kong SAR, China
Couple
ARTUS HARBOUR One
Stayed 1 night in July 2020

Front row seat to one of the most iconic city views in the world. ”

Beautifully, thoughfully designed property. Balcony rooms facing the Hong King's iconic Harbour and skyline.

Reviewed July 12, 2020

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Dear Rob, Thank you very much for your time to share your experience in K11 ARTUS. We are delighted to hear you enjoyed your stay recently with your stay. Thank you again for your support and we wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy! Best regards, Jonathan Lui Duty Manager

Responded July 13, 2020
K11 ARTUS
7.2
Very good
Portia from Hong Kong SAR, China
Family with young children
ARTUS HARBOUR Two
Stayed 2 nights in September 2020

Didn't meet my initial expectations”

I had to cut down the no. of words due to the 200-word limit for this review. So to make it real short, here are the good and bad KEY points: 1. Great customer service, special thanks to the following people who's tried to provide their support during the entire stay: Winnie, Terrance, Keith and Jason. 2. Don't have high hopes on the room layout as you may not be given the same as shown on their official website. Even if it's a "harbour" view it could be facing the East side instead of the Wan Chai/Central view. 3. Problem with the hot water in guest bathroom. Almost unacceptable as my baby had come back from swimming and expected to have a hot bath right away! Waited like 20 mins to have it fixed. 4. 1-hr delayed delivery for the pre-ordered breakfast 5. Bedroom door got stuck and was unable to close on the 2nd night. Huge inconvenience. 6. Hotel staff went over and above to try and compensate for all the issues encountered. Really appreciate their effort.

Reviewed September 28, 2020

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Thank you for sharing your recent experience with us. Please accept our sincere apology for the inconvenience caused by unpleasant experience regarding the hot water, breakfast and bedroom door issue. At K11 ARTUS, we are trying to create the ARTUS atmosphere to our guest and make them feel staying at ARTUS is just like to staying at home. Please rest assured that we take all guest feedback seriously, and are currently reviewing and refining to improve. We hope to have the privilege of welcoming you back at K11 ARTUS.

Responded October 30, 2020
K11 ARTUS
10.0
Exceptional
Suksit from Thailand
Family with young children
ARTUS GRAND HARBOUR One Plus
Stayed 5 nights in December 2019

Perfect place”

Simply the best hotel experience. Friendly, responsive and highly capable staffs. Breathtaking view. Spotless in term of cleanliness. Beautifully design rooms and facilities. Great location. Highly recommended.

Reviewed December 26, 2019

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Dear Suksit, Thank you very much for your time to share the experience in K11 ARTUS. It is very great to hear that our Artisans, views, design and facilities which met with your expectation. We are looking forward to see you soon again in K11 ARTUS. Best Regards, Jonathan Lui Duty Manager

Responded January 20, 2020
K11 ARTUS
9.6
Exceptional
Sai from Hong Kong SAR, China
Couple
Artus One
Stayed 1 night in February 2021

Very good service and facilities ”

The main goal for this trip is using the kitchen in the hotel room. The kitchen is well facilitated and I had a very pleasant time using it. The staff are very welcoming and provide very good services. Very recommend to stay.

Reviewed February 17, 2021

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Thank you very much for your time to finish the survey and shared your experience in K11 ARTUS. We wish to see you soon at K11 ARTUS for your next journey. Stay well and healthy!

Responded February 21, 2021
K11 ARTUS
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