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Kaili Hotel
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8.7 Excellent location
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8.7Location
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Very good
From 1638 reviewsSee what guests said
7.6
89% would recommend to a friend
  • 300 meters to public transportation

  • Heart of the City

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
Standard Twin
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  • City view
  • 28 m²/301 ft²
  • 2 single beds
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Fashion Room
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  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Family Suite
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  • City view
  • 40 m²/431 ft²
  • 4 semi double beds
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Classic Twin Room
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  • City view
  • 28 m²/301 ft²
  • 2 semi double beds
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Classic King Room
...
  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Deluxe Triple
...
  • City view
  • 28 m²/301 ft²
  • 3 single beds
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Deluxe Family
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  • City view
  • 28 m²/301 ft²
  • 1 single bed and 1 queen be...
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Deluxe Suite with Free Spa
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  • 55 m²/592 ft²
  • Shower
  • 1 king bed
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Special Offer - Classic Queen Room
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  • 30 m²/323 ft²
  • Shower
  • 1 double bed
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Family Room - DOTD
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  • 30 m²/323 ft²
  • Shower
  • 1 single bed and 1 double b...
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Verified guest reviews

Agoda Reviews (1638)
Filter by guest type:
Cleanliness7.5
Facilities6.6
Location8.7
Room comfort and quality7.6
Service7.4
Value for money7.8
Provided by verified guests of Agoda
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7.2
tariq from United Arab Emirates
Family with young children
Standard Twin
Stayed 4 nights in December 2017
not bad
cood location good size of the room but not clean
Reviewed December 27, 2017
尊敬的顾客:非常感谢您在百忙之中给我们的点评,我们会加强管理,期待能有再次为您服务的机会。祝您生活愉快,工作顺利!
Responded January 01, 2018
Kaili Hotel
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7.2
Cecilia from Singapore
Family with young children
Family Suite
Stayed 2 nights in December 2017
Overall good
I have been staying in this Hotel for more than 4 times. love the family room and location. just the receptionist (ladies) need to improve their customer service with smile... found them inpatient upon when asking more questions.
Reviewed December 13, 2017
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
Responded January 01, 2018
Kaili Hotel
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7.2
Henry from Singapore
Business traveler
Standard Twin
Stayed 3 nights in November 2017
Convenient n Value for money
Very convenient n value for money but front desk staff are unfriendly n not the least helpful . It has been my annual hotel staying for the last decade whenever I visit Shenzhen. In spite of poor front desk staff , I am not least concerned with if you don’t need their service.
Reviewed November 20, 2017
Very convenient n value for money but front desk staff are unfriendly n not the least helpful . It has been my annual hotel staying for the last decade whenever I visit Shenzhen. In spite of poor front desk staff , I am not least concerned with if you don’t need their service.
Responded December 01, 2017
Kaili Hotel
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8.0
Elminda from New Zealand
Family with teens
Family Suite
Stayed 2 nights in November 2017
Very good
I have a pleasant stay at Kaili Hotel except i’ve booked the 8 pp family suite for 5 of us, but the family suite only have 4 twin beds with 1 pillow & blanket on each bed ( I don’t know how this room can sleep for 8 pp). We’re asked for extra bed (rollaway)but they said they can’t give it because no room to put the extra bed, so one of us have to sleep on the floor. Location is great, close to malls, restaurants, subway station (only 1 station to go to Luohu station for HK train) Easy & fast check in and check out, staffs friendly
Reviewed November 16, 2017
Dear guest,thank you for staying with us ,we hope to see you soon.Best regard.
Responded December 01, 2017
Kaili Hotel
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7.2
Freddy from Singapore
Business traveler
Classic King Room
Stayed 1 night in October 2017
Good Location and Accessibility
5 mins walk to King Glory Shopping Centre where Guomao MRT Station is located at basement 2. 10 mins walk to Dongmen Shopping Street. Safe environment with lots of great food
Reviewed November 06, 2017
Dear guest,thank you for your comments,we hope to see you soon.Best wishes!
Responded November 09, 2017
Kaili Hotel
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8.8
Anonymous
Couple
Standard Twin
Stayed 1 night in November 2017
Cleaner than expected
It's cleaner than expected and good value for money. Exceeded my expectation for the look of the corridor and room. Also we got a free upgrade in the room type.
Reviewed November 06, 2017
Dear guest,thank you for your staying with us,we hope to see you again.Best wishes!
Responded December 01, 2017
Kaili Hotel
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8.8
Glenn from United States
Couple
Standard Twin
Stayed 3 nights in August 2017
Excellent
Great location, not too expensive, comfortable
Reviewed August 21, 2017
Dear guest,thank you for staying with us,we hope to see you again!Best wishes!
Responded August 26, 2017
Kaili Hotel
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8.8
Glenn from United States
Couple
Standard Twin
Stayed 3 nights in July 2017
Excellent
Perfect location, comfortable and not too expensive
Reviewed August 03, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Responded August 16, 2017
Kaili Hotel
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10.0
SISYLIA from Indonesia
Family with teens
Family Suite
Stayed 2 nights in June 2017
great hotel
The location is perfect, next to mall and very near to the subway. the hotel is clean and the staff is friendly.
Reviewed July 13, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Responded July 15, 2017
Kaili Hotel
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8.8
Virgilio from Philippines
Family with teens
Family Suite
Stayed 2 nights in June 2017
Very Excellent
We frequently travel Shenzhen and the best place for us a family to stay is always Kaili Hotel. Very clean, nice smell, spacious, good rate room; very fast internet; near bus and train station, shopping malls and restaurant; friendly staff and speaks english.
Reviewed June 18, 2017
Dear guest,thanks for your comments,we hope to see you soon,best wishes for you!
Responded June 23, 2017
Kaili Hotel
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