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Kana Citra Guest House
Standard Room with Twin or Double Bed - Guestroom, Kana Citra Guest House in Surabaya
a car is parked in front of a building, Kana Citra Guest House in Surabaya
a man standing next to a woman in front of a counter, Kana Citra Guest House in Surabaya
a living room filled with furniture and a large window, Kana Citra Guest House in Surabaya
Interior view, Kana Citra Guest House in Surabaya
Interior view, Kana Citra Guest House in Surabaya

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8.4

Excellent

218 reviews

218 reviews

Housekeeping14
Food & Dining1
Swimming Pool1
See map
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Masjid Nasional Al Akbar Surabaya 9.0 km
Surabaya Town Square 9.1 km
Surabaya's Zoo 9.9 km
Bungkul Park 10.1 km
Tunjungan Plaza 10.6 km
Tugu Pahlawan 11.0 km
Monkasel (Submarine Monument) 11.2 km
Sampoerna Museum 11.5 km
Suramadu National Bridge 12.6 km
Pakuwon Food Festival 17.1 km
Nearby landmarks
Ezmo 30 m
Super Indo Citraland 160 m
Surabaya International School 510 m
Ciputra University 560 m
Merlin studio (Yoga Pilates Zumba TRX) 560 m
Fatmawati 600 m
G-Walk pool 710 m
Apotek Grace Farma 740 m
Doktor umum 750 m
Citraland Golf 800 m

Kana Citra Guest House

Internasional Village 1 Blok C1/3, Citraland - Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.

Highlights

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Water park

Laundry service

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Contactless check-in/out

Swimming pool [indoor]

Coffee shop

Laundry service

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money8.6
Distance to city center13.9 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport18.3 km

Rooms available at Kana Citra Guest House

Standard Room with Twin or Double Bed
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  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Deluxe Double or Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
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Standard Double or Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 double bed or 2 single be...
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Suite
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Twin Room - Single Use
...
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    Double Or Twin With Double Bed
    ...
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      Standard Room One Double or Two Single Bed Best Deal
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        Frequently asked questions

        What time is check-in and check-out at Kana Citra Guest House?

        Check-in is from 02:00 PM, and check-out is until 11:59 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

        How do I get to Kana Citra Guest House?

        For those who wish to drive their own cars, Kana Citra Guest House has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

        What is the smoking policy at Kana Citra Guest House?

        Kana Citra Guest House does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What restaurants are nearby Kana Citra Guest House?

        Kana Citra Guest House is located in Dukuh Pakis, famous for good restaurants such as Madame Chang, Warung Leko and Bakmi GM.

        What popular shopping places are close to Kana Citra Guest House?

        Kana Citra Guest House is located in Dukuh Pakis area which features shopping places such as Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

        What are popular attractions near Kana Citra Guest House?

        Guests at Kana Citra Guest House can easily visit Waterpark, Kolam Bebek and Supermal Surabaya Convention Center located in the Dukuh Pakis area.

        What popular natural sightseeing spots are close to Kana Citra Guest House?

        Kana Citra Guest House is located in the Dukuh Pakis area, which is famous for natural sightseeing destinations such as Deer park, Class5 climbing and Catfish fishing spot.

        See map

        Explore the neighborhood

        What people love about Kana Citra Guest House

        • 8.8

          Excellent
          Staff 

          "Clean, very friendly staff."

          Felix

          |

          June 23, 2022

        • 10

          Exceptional
          Cleanliness

          "The room is quite comfortable and clean, the staff were very friendly, and the consulate is less than 5 minutes away by car."

          Abbie

          |

          March 17, 2021

        • 10

          Exceptional
          Location

          "The best place near superindo & coffee place"

          patricia

          |

          December 16, 2022

        Property ranking|Compared to 953 Surabaya properties
        See all rankings
        Room comfort score
        7.2/10
        Room size
        32 sqm.
        Cleanliness score
        8.8/10
        Couples review score
        8.9/10
        Better than
        93
        %
        of Surabaya properties
        Bigger than
        91
        %
        of Surabaya properties
        Better than
        90
        %
        of Surabaya properties
        Better than
        90
        %
        of Surabaya properties
        Overall rating:

        8.4

        Excellent
        218 reviews
        Cleanliness
        8.7
        Facilities
        8.0
        Location
        8.6
        Read all reviews >
        What travelers say they love:
        Nice place to stay
        Indah from Indonesia
        Solo traveler
        More about Kana Citra Guest House

        More about Kana Citra Guest House

        Kana Citra Guest House

        Kana Citra Guest House is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay.
        Kana Citra Guest House provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service and luggage storage.
        The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
        Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with a refrigerator and bottled water in some rooms.


        Dining and things to do

        Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Light snacking is available day or night with the hotel's vending machines.
        Kana Citra Guest House offers wonderful recreational facilities for guests to enjoy. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Kana Citra Guest House.


        Around the property

        Take some time to explore Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 10.6 km away.


        Reasons to stay here

        This hotel's food and dining score higher than 96% of accommodations in the city.
        This hotel stands above the rest with a cleanliness score that beats 89% of accommodations in the city.
        Room comfort is said to be outstanding here, scoring higher than 93% of accommodations in the city.

        Show less

        Amenities and facilities

        Very good
        Facilities

        8

        Most talked about facilities

        Housekeeping

        8 mentions

        Food & Dining

        1 mention

        Swimming Pool

        1 mention

        Internet

        1 mention

        Languages spoken
        • English
        • Indonesian
        Accessibility
        • Wheelchair accessible
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Internet services
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Billiards
        • Swimming pool [indoor]
        • Swimming pool [outdoor]
        • Water park
        Cleanliness and safety
        • Anti-viral cleaning products
        • Body thermometer
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Physical distancing of at least 1 meter
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Staff trained in safety protocol
        • Sterilizing equipment
        • Temperature check for guests and staff
        Dining, drinking, and snacking
        • Coffee shop
        • Room service
        • Vending machine
        Services and conveniences
        • Air conditioning in public area
        • Concierge
        • Contactless check-in/out
        • Daily housekeeping
        • Dry cleaning
        • Elevator
        • Food delivery
        • Invoice provided
        • Ironing service
        • Laundry service
        • Luggage storage
        • Smoke-free property
        • Smoking area
        • Terrace
        • Xerox/fax in business center
        For the kids
        • Family room
        • Swimming pool [kids]
        Land sports
        • Golf course (within 3 km)
        Access
        • CCTV in common areas
        • CCTV outside property
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Security [24-hour]
        • Soundproof rooms
        Getting around
        • Car park [free of charge]
        • Car park [on-site]
        Available in all rooms
        • Air conditioning
        • Desk
        • Free bottled water
        • Interconnecting room(s) available
        • Non-smoking
        • Refrigerator
        • Satellite/cable channels
        • Shower
        • Telephone
        • Wake-up service
        • Wi-Fi [free]

        Location

        Internasional Village 1 Blok C1/3, Citraland - Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217
        Excellent
        Location

        8.6

        Airports
        • Juanda International Airport (SUB)
          18.3 km
        • Abdul Rachman Saleh Airport (MLG)
          72.3 km
        Public transportation
        • Kandangan
          4.4 km
        • Tandes
          5.5 km
        Hospital or clinic
        • Ezmo
          30 m
        Shopping
        • Surabaya Town Square
          9.1 km
        Cash withdrawal
        • ATM
          910 m

        What's nearby

        Popular landmarks
        • Masjid Nasional Al Akbar Surabaya
          9.0 km
        • Surabaya Town Square
          9.1 km
        • Surabaya's Zoo
          9.9 km
        • Bungkul Park
          10.1 km
        • Tunjungan Plaza
          10.6 km
        • Tugu Pahlawan
          11.0 km
        • Monkasel (Submarine Monument)
          11.2 km
        • Sampoerna Museum
          11.5 km
        • Suramadu National Bridge
          12.6 km
        • Pakuwon Food Festival
          17.1 km
        Nearby landmarks
        • Ezmo
          30 m
        • Super Indo Citraland
          160 m
        • Surabaya International School
          510 m
        • Ciputra University
          560 m
        • Merlin studio (Yoga Pilates Zumba TRX)
          560 m
        • Fatmawati
          600 m
        • G-Walk pool
          710 m
        • Apotek Grace Farma
          740 m
        • Doktor umum
          750 m
        • Citraland Golf
          800 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-5 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 6-10 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 11 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-in until19:00
        • Check-out from06:00
        • Check-out until11:59
        • Reception open until19:00
        Getting around
        • Distance from city center13.9 km
        • Travel time to airport (minutes)29
        The property
        • Non-smoking rooms/floorsYes
        • Number of bars/lounges0
        • Number of floors3
        • Number of restaurants0
        • Number of rooms 22
        • Year property opened2015
        Parking
        • Daily parking fee0 IDR

        Reviews of Kana Citra Guest House from real guests

        Provided by verified guests of Agoda
        8.4
        /
        10
        Cleanliness8.7
        Facilities8.0
        Location8.6
        Room comfort and quality7.2
        Service8.5
        Value for money8.6
        High score for Surabaya
        Rating
        9+ Exceptional (34)
        8-9 Excellent (16)
        7-8 Very Good (28)
        6-7 Good (7)
        <6 Below Expectation (12)
        Time of the year
        Mar - May (32)
        Jun - Aug (25)
        Sep - Nov (19)
        Dec - Feb (21)

        Show reviews that mention 

        Showing 97 verified guest comments
        12345
        10.0
        Exceptional
        Abbie from Indonesia
        Family with young children
        Standard Room with Twin or Double Bed
        Stayed 1 night in March 2021

        Very Spacious”

        I was surprised by the size of the room! I was expecting a much smaller space for the price we paid, but it was quite spacious. We were only there one night for a quick visit to the US Consulate. I highly recommend this guest house for people making a similar trip. The room is quite comfortable and clean, the staff were very friendly, and the consulate is less than 5 minutes away by car. Kana Citra Guest House was exactly what we needed!

        Reviewed March 17, 2021

        See room deals

        10.0
        Exceptional
        Endah from Indonesia
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in April 2022

        Highly recommended!”

        I came to Surabaya for applying visa America. I chose Kana Citra guest house due to strategic point which is closed to Consulate General of United states of America. the staffs in Kana citra guest house were nice and helpful. It was surprised, that the room I got was quiet roomy room guest house with affordable price, quiet clean, but only one thing need to be concerned was the shower run slightly slow, but overall this guest house is highly recommended.

        Reviewed April 16, 2022

        See room deals

        10.0
        Exceptional
        Endah from Indonesia
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in April 2022

        Highly recommended!”

        I came to Surabaya for applying visa America. I chose Kana Citra guest house due to strategic point which is closed to Consulate General of United states of America. the staffs in Kana Citra guest house were nice and helpful. It was surprised, that the room I got was quiet roomy room guest house with affordable price, quiet clean, but only one thing need to be concerned was the shower run slightly slow, but overall this guest house is highly recommended.

        Reviewed April 16, 2022

        See room deals

        10.0
        Exceptional
        Ivone from Indonesia
        Couple
        Standard Room with Twin or Double Bed
        Stayed 3 nights in December 2018

        GWalk and Pakuwon mall”

        Nearly to walking around Citra land, many option to go-food by go-jek, pakuwon mall and gwalk

        Reviewed January 05, 2019

        See room deals

        10.0
        Exceptional
        Rendra from Indonesia
        Family with young children
        Standard Room with Twin or Double Bed
        Stayed 2 nights in December 2021

        Kana citra guest house”

        The best place,good servis everything best

        Reviewed December 11, 2021

        See room deals

        10.0
        Exceptional
        ERIC from Indonesia
        Couple
        Standard Room with Twin or Double Bed
        Stayed 1 night in July 2019

        Exceptional”

        AWESOME FOR THIS HOTEL AND FIVE STAR FOR THIS HOTEL ..

        Reviewed October 01, 2019

        See room deals

        10.0
        Exceptional
        Mohamad from Indonesia
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in January 2021

        Good”

        Over all good

        Reviewed January 20, 2021

        See room deals

        8.8
        Excellent
        Felix from Indonesia
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 4 nights in June 2022

        Good guest house”

        Clean, very friendly staff. Good value for money. Only downside is that they do not serve breakfast although it is indicated on the Agoda website they do.

        Reviewed June 23, 2022

        See room deals

        8.0
        Excellent
        Leonardo from Indonesia
        Couple
        Deluxe Double or Twin Room
        Stayed 1 night in October 2020

        Don't buy DELUXE Room”

        Don't waste your money to book the deluxe room as they don't have it. You will get the same room with the standard room, so why pay more? Overall were OK, clean and comfort. Bed was not so good but OK compare to the price you paid. Location was great, nearby cafe and market where you can easily get some food for breakfast.

        Reviewed October 31, 2020

        See room deals

        8.0
        Excellent
        Julica from Australia
        Group
        Deluxe Double or Twin Room
        Stayed 6 nights in January 2020

        Kana Citra Stay”

        I went to Surabaya for medical reason,so my dentist suggested me stay at Kana Citra since it’s just next door. And honestly i am pretty happy with my stay. It is comfortable and clean. Although lighting is a little dim. Around 5mins drive you can find food area called G-walk. It is really affordable and has many varieties.

        Reviewed January 16, 2020

        See room deals

        8.0
        Excellent
        Amy from Indonesia
        Family with young children
        Standard Room with Twin or Double Bed
        Stayed 2 nights in April 2022

        Very good”

        This is an excellent location if you'd like to visit the US consulate in Surabaya or the G-walk.

        Reviewed April 14, 2022

        See room deals

        6.8
        Good
        Shiera from Indonesia
        Group
        Standard Room with Twin or Double Bed
        Stayed 1 night in March 2020

        Walking distance to US consulate”

        Quite expensive for guest house type but this is the closest one to US Consulate in Surabaya

        Reviewed March 03, 2020

        See room deals

        5.2
        Maria
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in March 2019

        If you already stayed and want to extend using online then they will give you 2nd or 3rd floor ”

        I have stayed there by making direct booking to the hotel. The next day I haven't finished my work so I want to extend it. Since they closed at 11 pm and open at 7 am whereas I have to leave for work at 6 am and go back at 5 pm, I booked online through agoda. In the morning the staff called me and said that they already received my payment. Suddenly when I was working they called me and because I didn't answer it, they send me text and said that I have to move to the second or third floor (I was staying at the first floor for the first day) because I extended it by online. I asked why not inform me before when the staff called me in the morning. They said the staff was from the restaurant. How can the restaurant staff know that my payment already be received? They asked me to move my things in the room before 12 pm. How can it. They asked me to pay idr 100.000 if want to stay at the same room then reduce it to idr 80.000. Their own price was idr 320.000. Agoda price idr 264.000

        Reviewed March 30, 2019

        See room deals

        4.0
        Esam from Indonesia
        Business traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in January 2019

        ok for overnight”

        Far from everything

        Reviewed April 03, 2019

        See room deals

        10.0
        Exceptional
        Tiffany from Indonesia
        Couple
        Standard Room with Twin or Double Bed
        Stayed 1 night in April 2017

        Great to go to US Consulate”

        I only have good things to say about this guesthouse. The location was perfect since the US Consulate is a little far from everything else. The staff at Kana Citra was so welcoming and they made our stay pleasant. They also have a cafe with good food and a pool. The rooms were clean and the pillows were comfortable. It was also a short walk to G Walk, a street with lots of restaurants and choices of food at night. 5 stars!

        Reviewed April 27, 2017

        See room deals

        8.8
        Excellent
        Esther from United States
        Family with young children
        Standard Room with Twin or Double Bed
        Stayed 3 nights in July 2017

        Great”

        This is very basic guest house and not a hotel. Staff is friendly, no staff overnight however only security staff. No phone in a hotel and must lock the room every time using a key. Overall, this is a very valued guest house, clean, good experience overall.

        Reviewed August 03, 2017

        See room deals

        8.4
        Excellent
        Bayu from Indonesia
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in May 2017

        Big room for low costd”

        I stayed here because it is Just walking distance to US consulate Where i will apply for US visa. The room is spacious, clean, for a low budget in last minute booking. I only have issue when i need to print a document, they can't help me by saying it is broken, etc. I think they should have this provided, as some visa applicants might need it in urgent times and considering this hotel is far from closest business area. But overall, i had nice one night time here.

        Reviewed May 17, 2017

        See room deals

        10.0
        Exceptional
        Carina from Singapore
        Couple
        Standard Room with Twin or Double Bed
        Stayed 1 night in June 2017

        Exceptional”

        It was a nice and quiet place to live and we were only a few minutes away from G Walk! You can easily get to G Walk via Grab at a cheap price and you get to enjoy all the really yummy street food there!

        Reviewed June 08, 2017

        See room deals

        8.8
        Excellent
        Clavy from Indonesia
        Family with young children
        Standard Room with Twin or Double Bed
        Stayed 1 night in January 2016

        I'll be back... until next time, Kana”

        Clean room, helpful staff, good bathroom, nice coffee shop with fair price, need kids channel on TV

        Reviewed February 04, 2016

        See room deals

        7.6
        Very good
        Jenny from Indonesia
        Solo traveler
        Standard Room with Twin or Double Bed
        Stayed 1 night in August 2018

        Satu satu nya hotel budget di citraland”

        Untuk lokasi emang jauh dari tengah kota Surabaya tetapi kalau aktifitasnya di Citraland, ya ini lokasi & hrg yg terbaik

        Reviewed September 04, 2018

        See room deals

        12345
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