Karma Sanctum Soho Hotel

I stayed at this hotel when it first opened several years ago and it was a rare gem of a boutique type hotel back then with impeccable service and very efficient staff. Unfortunately it has become complacent in all aspects. The area down by the gents toilet was unkempt and messy. There was no attendant to complain to. The lunch that came with the package was supposed to be seafood linguine and it came up as just linguine with absolutely no sign of seafood nor even sauce. The staff unblinkingly just served it hoping for a sauce to appear and perhaps some seafood. A complaint was made to the staff. In the evening after returning with guests from the Palladium which is located just around the corner, we asked for 4 Irish coffees to be served as a nightcap only to be later informed that there was no cream to go with them. It was a Saturday night so astonishment followed and disappointment came quickly behind as I realised that this establishment is fast fading into a has been of star.

The staff on the front desk went out of their way to make out trip special. I told them it was my fiancés birthday and within minutes of reaching our room we heard a knock on the door and were presented with a glass of prosecco each and a little note saying happy birthday- this is the reason I would recommend the hotel. The room was ok nice decor but bit small, the toilet was really dirty clearly hadn't been cleaned before we arrived and was really badly scratched which looked awful and there was quite a lot of noise throughout the night from the roof top bar. The roof top bar was cosy but not quite what I expected- no views but there was a hot tub, also down stairs they had outside seating with shisha pipes so the atmosphere was lively. It was a shame that there were no tea making facilities at all in the room I would say this was more of a 3* based on the rooms but I did not try the restaurant food and to be fair the location for the queen's theatre couldn't have been better!

I booked the Santum Soho as we were out at the thetre and wanted it as a treat from My husband. The location is great, close to so many bars and restaurants and Carnaby Street. Our room was small but normal for a london hotel. The bed was very comfortable and the bathroom was a wet room. We did not use the roof top bar or the restaurants so can't comment but had a wander in the morning and the roof bar looked like it would have been fun. Minor irritations: no shower cap and it was a waterfall shower so you couldn't just have a wash without washing your hair ( I could have called for one apparently bt a bit late when you are already in the bathroom.) There is no tea and coffee making facilities (as the owner wants people to use the restaurants). I missed my morning cup of tea and didn't fancy spending £3.50 for on downstairs. The TV was on the wall to the side of the bed so if you wanted to watch something you got a crick in the neck. But these are minor and we had a great stay.

Absolutely great staff and great location. Those little details making the stay just perfect!!

Strange experience from the outset. No information offered at check-in and they charge for hot breakfast. I've never experience that before.This is purely about profit and not customer experience. A budget hotel without the low prices. Won't be staying again.

This hotel was right in the heart of of London. Great hotel staff were very pleasant, friendly and helpful. We stayed here two nights and it was in a great location with Hamleys and M&M world minutes walk away. Tour bus stop also at the end of the street. Handy to tubes idea for spot.

We will come again :)

We stayed for 1 night as we had tickets for the London Palladium. We went with a “Crash Pad” which was more than adequate for our needs. The bed was large and very comfortable and there was a big tv and wardrobe. Our room had a lovely bay window which looked out on the street in front of the hotel. There was a little noise outside but it wasn’t at all bad given the central location. The staff were efficient and polite. The room was clean and good value for money. The location of the hotel is brilliant for Regent Street, Piccadilly, theatres, carnaby street and loads of cool bars and restaurants. We had a brilliant time.

A nice boutique hotel conveniently located near the busy Piccadilly Circus and the trendy Carnaby street (practically just next door). There is a Pret A Manger just around the corner that opens from 6.45am & so it becomes our daily source of breakfast (our preference is to sample the local food outside the hotel as much as we can including breakfast). The hotel is styled rather similar to a Hard Rock cafe. Dark wall papers, rock star photos etc. with wooden flooring. Ok with us, but it doesn't appeal my mother that much. The room itself is rather small. We wonder the need of having a bar counter with two bar stools in such a tight space. The only windows that the room has, are covered with odd-looking window stickers that look as if they had been there for many decades (completely unique, on the opposite end of the overall rock star theme). Once the sofa bed is opened, there is hardly any space for a person behind the bar counter and the bar stools have to be moved elsewhere. Again if there was no sofa bed, we would probably spend our time elsewhere else rather than facing the odd-looking windows, which by the way are facing nearby buildings. If view from the window is your criteria, look at other options (though be careful; what they post may not be what you get -- see our review on Park Plaza Westminster Bridge). You may also want to be extra careful in the bathroom. Not only the tiles are in dark tone, the glass panel that separates the bath tub and the basin is not fixed so there is always a chance that it swings outside towards the basin and that may create an unpleasant bang or it breaks if you are unlucky.

Fine. Really hotel for lovers, but with Rugby World Cup on there wasn't a lot of choice for last minute business in central London. The room is exotically dark so those with poor eyesight should give it amiss. Staff efficient and pleasant.

Good loacation to visit london but outdated. Breakfast was a little disaster the first day with discussions between staff members which should be kept between them an.d not in front of guests.

Great hotel in a great location, will definitely be going back..

Fantastic hotel, was so impressed with the standard of the room and the customer service

Stayed for new years eve. Loud music which we weren't warned about which went on until 5am alone with people shouting in the hall ways. Breakfast was pretty terrible- no tea bags!! Stale coffee and very little to choose from.

The hotel is trying to be stylish but unfortunately this is at the expense of quality. Decor is tired and starting to look tatty. For example, marks on the walls and wallpaper staring to peel. The wooden floor was soft and starting to rot in our room. The lights round our bath were not working and the drainage under the bath had a horrible smell. We raised this with the clearly disinterested staff on our first night. I told them it was the drain under the bath but still housekeeping just cleaned the toilet again and sprayed some air freshener. Over night and the next morning the smell got worse. The next day I raised the issue again. Someone came up and disconnected the lights round the bath but offered no solution to the smell. I raised the issue a third time and only when we returned from a friend's Wedding, late on the second night, had someone been and put bleach down the drain round the bath and fixed the lights. Only a vague apology was offered. We won’t return.

The hotel has a great location and we had a very comfortable room but the staff were almost all rude and unhelpful. Instead of welcoming us, we were made to feel like we were an inconvenience to them. They need to retrain or rehire their staff.

As a business traveller I stay in far too many hotels and I have to say this was one of the worst in a very long time. 2 good things about it: location and comfortable bed. Other than the above it was not upto par for the price paid. The room was so small and badly designed it was only just acceptable for me on my own and I am thin! The TV didn't work my whole stay and reception kept promising it would be fixed "soon" but it never was. The music system in the room didn't work either. The room was clean to the parts you couls see but unclean where they thought you couldn't see - behind the tv, under the bed etc. There was chewing gum stuck to the TV! The water in the sink didn't drain away. Terrible lighting - none near any mirrors. I arrived at 3pm and the room wasn't ready, I was told to come back later. I felt the hotel overall was shabby looking, in need of a good clean, updating and better staff!

Of the hotels I've stayed in overseas, this is one of the most expensive, but I'm not the type to go out of my way for luxury, but when I showed up to check in to the hotel, they upgraded me to a suite for free. The location is the absolute best. Access to all the best shopping, food, and nightlife. An amazing trip and an amazing stay at the Karma Sanctum Hotel.

Loved the location, very central. Hotel room was a bit small but had a huge bed which was very comfortable. Room was also very quiet most of the time. Hotel roof top bar is above the room and there was a bit of noise late into night from that on Friday evening. In room complimentary wi-fi not working and despite reporting it, wasn't able to be fixed during our stay which is a bit frustrating when you're an overseas visitor.

The location was excellent for our needs, just a few minutes walk from Piccadilly Circus Tube Station. Check in was efficient and we were upgraded so were very pleased. Staff were all very good. Would highly recommend. A great little find.