Surprisingly Great Overnight Stay”

There was shuttle bus around every 20mins from Karuizawa Station going to different parts of the hotel until 9PM so going to and from the station was not a problem. Checkin and checkout was also surprisingly very fast. I reserved one of the west cottages for an overnight stay for 3 people. When we arrived in the Hotel, the receptionist told us that if we do not smoke, we will be moved to a larger non-smoking room. We didn't expected that "larger" meant a room for 6 people! (the cottage has 6 beds, 6 slippers, 3 toilet, etc). It was very nice. Our cottage was a little far from the main part of the hotel so a staff drove us to the cottage (by a small car) and picked us up immediately when we called and said we wanted to see the souvenir shop. The souvenir shop was very good. We were surprised to see so many varieties of Karuizawa/Nagano specialties, it was like a summary of the shopping streets. Some of these we saw while going around Karuizawa and the price is the same in Shopping Street and in the Prince Hotel Souvenir shop. The only bad point is the insects. Since the cottage is in the middle of a field, there were some insects (dead and alive) on some parts of the room. The room is equipped with an insect spray but when there was a time when the insect was too large/fast for us to handle, we called a staff and they came and took care of it immediately, so maybe this is still a plus point for them.

Pleasant Stay”

Was a little worried when I read about the negative reviews but fortunately my stay was a great one. Stayed in twin bed room Karuizawa Prince West hotel. Check in was smooth. Shuttle bus from Outlet mall (JR station) was pretty fast. The weather was cold enough that walking is not a bad idea to and fro the hotel and the outlet mall. Sightseeing lift and snow play area is located in the east area. we rented out the ski outfit at the west and took the shuttle bus/walk to east karuizawa to enjoy our snow play. We did not ski though but saw many different ski schools. (will consider to send my kids to ski lesson here the next time) Check out was also smooth.

Great location and cozy cottage house”

We stayed at wooden cottage house for 2 nights. It was really relaxing trip for us. We took sinkansen from Tokyo station and reached Karuizawa station in 1 hour and 15mins. With walking distance of 3 min,, you will reach the shuttle bus station situated in the plaza mall. Shuttle bus services from plaza mall to hotel is every 30 min. From hotel to cottage house you will need to take another shuttle bus. Waiting time is around 15 mins. Prince west advantage is near to plaza mall but not near to ski resort. You will need to call a pick up service to go to ski resort. You may waste some times in transferring from place to place, but we are feeling ok about it since it is a relaxing trip, no rush.

Great location for ski-ing, good family cottages”

We were travelling as two families - one with adult children and one with younger children. The family cottages at Karuizawa Prince Hotel West have two twin bedrooms and a small living area with a sink, small fridge, kettle etc. The bathroom was Japanese style with a small deep bathtub and a shower head not mounted on the wall which was difficult for the children to use. We were there is December and there had just been a fresh snowfall so there were a few inches of snow on the ground. The cottages have underfloor heating as well as heaters in the rooms. The underfloor heating in our living area wasn't working that well but the bedrooms were OK. There is a shuttle bus from the station which goes around the resort as well as small buggies to take you between your cottage and the hotel lobby or other parts of the hotel. There are a couple of ski resorts within the resort with rental facilities for skis, snowboards and all the relevant gear. There are also two kids zone where you can rent sleds. They also have a tubing course and a children's ski school but I think all the classes are in Japanese. One warning on meals - the food options within the resort are very limited and many of the local restaurants close by 8pm or earlier so make sure you head out early for dinner.

Cottage is great for family”

We are a family with 2 children (8 and 10 years old), so staying at a cottage style accommodation is a great option. The wooden style cottage is cute and cosy, the floor was heated in the 2 bedrooms, and when we opened the windows in the morning, we got the lake view and neighbor's cottage view :-) The only thing missing was they didn't offer free breakfast if we stayed at the cottage, but since we got a dining room in the middle, maybe the hotel thought a family staying there would prepare their own breakfast anyway, which we eventually did. Or at least they could provide microwave :-) If we wanted to go to the lobby or ski area, we had to call the bell captain in the lobby and waited for the shuttle car for about 10-15 minutes. The ski resort was very near, but if we were to go there again, we might choose the Karuizawa Prince EAST hotel since it looked newer and closer to the ski area. But otherwise it was a very cute, memorable experience, the whole family loved it.

Wonderful resort for family”

The Prince Resort is big enough includes 2 hotels, outlet and ski resort, there are shuffle bus for every 10 minutes. But still we found a bit inconvenient for traveling to other place of interest in Karuizawa. I assumed that driving is probably the best choice to explore Karuizawa since the shops closed very early especially in winter, maybe we could try next time.

Very good resort”

Overall very good resort hotel with hot spring. Have free shuttle service from Karuizawa train station to hotel, but very crowded sometimes because it also pass through outlet to East Wing and West Wing. Many also bring luggage and therefore very very crowded on the shuttle. Would be better if have larger shuttle or run more frequently, now shuttle runs every 30 minutes.

Convenient ”

good points: they have shuttle bus from karuizawa station. near to ski square and shopping plaza. also have hot spring. You can go those place by the shuttle bus. Improvement: for prince hotel west, we only can utilize the wifi in the lobby. No wifi in the room.

Cottage was very nice!”

Cottage was very nice in general. However a bit surprised that not all cottages have got air-conditioning. Could still live with that though. One more thing about asking for a car transfer from cottage to the other areas. I was staying at West Hotel while my friends are stay at The Prince. We had fun one night and my friends wanted to go back to The Prince at around 1am so we called the front desk. No one picked up the call and eventually my friends had to walk to the main building in the dark for 20 mins.

Excellent location, Beautiful surrounding.”

We stayed at Karuizawa Prince West Hotel main wing in Feb 2015 and were overall satisfied with our stay. The hotel location is unbeatable, right next to the huge outlet shopping mall and very near the Karuizawa Train station. Hotel provide regular (half hourly) shuttle bus to the train station and shopping mall. Room was clean and comfortable, although not very big. The hotel and its compound is huge, and often very crowded at the hotel reception. The lady staff at check in counter was polite and friendly, but the same cannot be said of other male staff around the Concierge/Bell counter. They were unfriendly on both occasions we approached them for queries. Quite a disappointment as I have always had great experience with Japanese staff during my years of travelling around Japan. However, given its excellent location, I would stay again if I visit Karuizawa in future.

Staying in a quiet cottage ”

I booked the cheapest plan for accommodation, non-designated room. Me and my wife checked in after 17:00, as the plan requires, and the reception assigned us to a cottage. The cottage is a two-bedroom one, which is very spacious for us. The smell of woods is very refreshing, although the cottage is very old. There is no wifi in the cottage. We stayed there for two nights, having good sleep as it was so quiet. The location can be tricky, because some cottages are farther from the outlet and the main hotel buildings. Ours are very close to the hot spring (which costs 2,000 yen for one-time use/person) and the east wing of the outlet. It is easy to walk across the outlet and get to the rail station and the town. We drove to the hotel and the on-site parking costs 1,000 yen per day for residents. I would recommend to take the train to Karuizawa and then rent a car from the hotel on a hourly basis. This is because the toll fees for the highway is very expensive.

Best value, high quality”

The hotel is of reputable brand Prince and it has lived up to its standards. The cottages were well-equipped, the services are good (free shuttle to the places we go), staff are efficient and friendly. I will go back to this hotel if in Karuizawa.

Wonderful getaway ”

We booked a cottage for 4 people at hotel west. It was wonderful. My 7 year old Son keeps talking about how much he enjoyed staying at the cottage. Each cottage is a distance away from its neighbour so you get lots of privacy. We went in winter and from Karuizawa Prince we made a short day trip to see snow monkeys in Nagano which was great.

Good service”

Room a bit old. Extra charge for hot spring. Free shuttle bus to outlet mall and other wings but the nearest stop B3 is outside west mall parking lot, not easy to find and very cold if waiting there. Staffs are nice, we booked Prince Karuizawa the next night that they arranged transfer of luggages when we were out, so that we could go to new room anytime without check in again.

Beautiful place for traveling”

I went to Karuizawa for snowboarding with my wife. East wing should be more near to the ski area but it was too expensive so I chose west wing but it seems to be far away to the ski area. Luckily I have rented a car so that it was not too difficult for me to go to the ski area.

very beautiful hotel”

This is my first time stay in prince karuizawa hotel , and i m in love with this hotel!! Very good location, and they provide shuttle bus services from the JR station to the hotel, it takes only a few minutes. We lived in the Cottage, a very classic and romantic choice for couples. The staff are nice and help.And it s great to go skiing there.

We will choose Karuizawa Prince Hotel again”

The Karuizawa hotel occupies a large area which consists of east hotel, west hotel and a number of facilities. We live in East hotel for one night. It is a comfortable one and is near the shopping outlet which is a must-go. The hotel also provides frequent free shuttle that links different areas. The hotel staff speaks English well. The east wing hot spring is a just few minutes walk from the guest room. It also has an open-area hot spring that gives you a real relaxing experience.

great and comfortable hotel”

we are very happy staying in this hotel, this is our 5th time with Karuiazwa Prince, staffs are helpful and polite, best choice ever in Karuizawa.

Nice and tidy Small Wood House”

Really have good time at Karuizawa Prince Hotel West

Good place to stay at 軽井沢”

Good place to stay. Location next to Prince Shopping plaza. Walking distance to Karuizawa station in 15 mins. Room are very tidy and housekeeper is very sweet too.