Badly maintained hotel with unfriendly staff”

The twin room looks outs of maintenance for long long time. The carpet stains are everywhere. All our 5 rooms reserved are arranged in 2 far ends. The receptionist was not helpful and very slow in check-in process. I doubted she could speak and understand English to perform her job. Will not recommend it to anyone

Suggest you find another hotel”

We booked 5 rooms on 3 orders. I printed all Agoda confirmation emails with reservation numbers and all the required info. However, the receptionist not only couldn’t speak English but failed to do check-in. Instead, she kept asking if I lost my credit card in the outlet and showed me a written name with ONLY the same family name as mine. I had to deny 3-5 times before she stopped asking again. Finally, she got a Chinese-speaking receptionist to help. The rooms are really out of maintenance with many stains on the floor. Some of our room rates are inclusive of breakfast and dinner. The all-you-can-eat steak buffet was totally a disappointment. Not much choice and no refill after 8:30pm. At the price of 5400yen per person, any BBQ place would be a better choice.... I don’t think Prince Hotel would be on my hotel list any more

Very good”

My family stayed in the cottage with 4 bedrooms and bathrooms. Very spacious and clean. We went on early winter and luckily managed to see snow on our last night. My kids had a fun time playing with the snow just outside the cottage.

Very good accommodation”

I booked from last minute deal and got a cottage for 4 peoples so it was very big for us. I walked around cottage in the morning that made me feel so fresh from surrounding trees. I think it was worth to pay for a cottage even it was quite a pricey. And one more lucky that every staff had a good take care of us.

Acceptable”

Cosy spacious cabin however no kitchen facilities, not even a toaster or microwave Could provide a few board games etc Property is conveniently located near station but must rely on hotel to drive you to cabin which can leave you waiting for up to 30! Minutes. So Returning to cabin is not simple . Couldn’t believe they charged us for an hour of table tennis and hire of extra racquets in addition to expensive tariff. I would prefer to stay near waterfall, pond or kyuu karuizawa as less crowded and away from tourist trap shopping outlets. Staff not helpful, referred us to tourist info centre

great”

I will stay here next time

Cottage is quite old but cute and nice to stay.”

It's nice to stay in this old cottage on the foggy day. Having a good sleep on the comfort bed. The air-condition is not work and the hot shower is still the old school system. The bus is too crowded on the busy hour. However I will try the East hotel for the next Karuizawa trip.

Breathtakingly Beautiful”

I went with my four young kids. Cabin was clean and lovely. Entire place is beautiful. Location is just beside the train station. Can take the shuttle bus in. The only problem is going to the main ski area from the chalet. You'll need to call for a buggy pick up which is not always available, or wait for the shuttle to come over to your stop, which you don't really know when. Other than that, it's a wonderful place for shopping, food and snow-activities. I would definitely want to go back again.

Old but ok”

For what you pay, this property is ok. Maybe other Prince buildings in the area is better. Suggest to bring own pillow. The one they have in the room is as good as none given, extremely flat. And when asked for extra pillow, staff was resistant until I threatened to write a complaint.

Location very convenient ”

Hotel provide free shuttle bus to go to outlet and JR station which only take few min, very convenient. Ski area just next to the hotel. We stay at the wooden house which is very spacious especially compare with normal Japanese hotel. Overall a very nice hotel

Nice resort. ”

We were ther a bit too early for the season in december where there was no snow yet. They ave man made snow for skiing and I was very impressed that the area that covered was quite so big over the hills. So so skiing was so. But the view around wasn’t so beautiful. Anyhow, we enjoyed the weather and shopping malls full of branded stuffs. *** One thing to NOTE: Hot spring is open only on weekdays! Hot spring closes on weekend and Japanese holidays***

Nice cottage with reasonable price”

Services generally good and has wheelchair access in the golf cars that connect the main hotel and your cottage. There was some tricky issue with the car park ticket and took quite some time to solve even with our friend that can speak fluent Japanese. But overall staff were friendly and helpful.

Best time ever”

I am a repeat visitor to this hotel having stayed here last year. It is my son’s favourite hotel, his little “log cabin” where it is so cozy to be able to look out of the window and see snow and be inside sipping hot coacoa. We always have a great time at this hotel. However I do think the staff needs a little more training as some of them are not able to understand English very well. Being a major hotel chain, I believe the staff should be well-equipped to answer questions from guests well.

Beautiful place for traveling”

I went to Karuizawa for snowboarding with my wife. East wing should be more near to the ski area but it was too expensive so I chose west wing but it seems to be far away to the ski area. Luckily I have rented a car so that it was not too difficult for me to go to the ski area.

High CP”

Got the late checkin offer, so the price is very competitive. Like the lovely cottage and environment around. Enjoy walking around the hotel. It is excellent for family customers. Located near the outlet and JR station.

Very good”

Walking distance is quite far from JR station (if not to take the shuttle bus provided by hotel). Hotel location very near the outlet. Frequency of the shuttle bus should be increased as always full. The room is very large and the view from the room is very great (full of maple outside). Helpful and nice staff.

Cozy Cottage Stay”

we stayed at the 4-people cottage. it was lovely and spacious with all amenities. the hotel compound is close to the Prince Outlet Shopping Plaza the only con for me was the distance of the cottage from the main building meant we had to walk/wait for us or call for a transport. you cant randomly flag down a transport because someone else has probably ordered it. we got lost the first night trying to find our way back to cottage. maybe a bit more signs needed for people with no sense of direction😅

A quiet hotel with good location ”

The hotel is warm and cozy. Quite spacious too but sadly they do not have double bed which means couples needs to sleep separately. The stuff’s English just normal, basic communication can do but not difficult requests. The location is quite good since it’s just next to outlet and not far from train station. There’s a lot of trees surrounded which I enjoy most.

Spider and bug in the room”

We selected the room is like a house that need to have hotel shuttle to reach the room. It is at very natural environment. The windows have no lock. We went there almost summer, the room has no AC but the room temperature is acceptable. The big spider and bug visit us at living room and toilet... it is my first experience on it. As spoke, windows has no lock but with the filter to block the bugs, the filter has small gap. means some bug can passing through. TV is small.

Ski resort”

We stayed at this hotel as it’s attaching to the ski resort. It’s standard clean room. The ski resort is more for beginners as the slopes are mostly for beginners so others won’t be excited with this resort. My husband appreciated a lot with their food arrangement where they are all labelled with allergy info. This is extremely helpful to people with allergy like him. Staff are very friendly and professional though they may not be good at English. However, many things are self explanatory. Would make the service better if they could give a guide on the activities in the hotel complex. It’s very convenient as it’s walking distance to outlet n train station.