Karuizawa Prince Hotel West
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8.3
Excellent
/10
(3781 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location
Parking
Available
Free Wi-Fi
2017

Karuizawa Prince Hotel West

Karuizawa, Karuizawa-cho, Kitasaku-gun, Karuizawa, Karuizawa, Japan, 389-0193 - See map

This property is in high demand!

Booked 312 times | 18 travelers are looking at this property right now

"Services generally good and has wheelchair access in the golf cars that connect the main hotel and your cottage."
Lok J. - December 17, 2018
Exceptional reputation
Recommended by 91% of guests
Excellent cleanliness
8.5 rating for cleanliness
Excellent comfort
8.5 room quality and comfort
Excellent service
8.5 rating for service
  • 660 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Cheaper than 96% of all properties in Karuizawa in the last 24 hours

Compared to 190 Karuizawa properties at Agoda for various dates

Property ranking|Compared to 190 Karuizawa properties
See all rankings
Room size
53 sqm.
Location score
8.7/10
Cheapest price score
Room comfort score
8.5/10
Bigger than
97
%
of Karuizawa properties
Better than
96
%
of Karuizawa properties
Better than
96
%
of Karuizawa properties
Better than
95
%
of Karuizawa properties
Value for money8.0
Distance to city center2 km
Location rating8.7

Rooms available at Karuizawa Prince Hotel West

8.5
Excellent
Room comfort & quality
Cottage 6 Adults - Smoking (West Building)
Cottage 6 Adults - Smoking (West Building)
...
  • Room size: 74 m²/797 ft²
  • Mountain view
  • 3 single beds & 3 single be...
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Cottage 8 Adults - Smoking (West Building)
Cottage 8 Adults - Smoking (West Building)
...
  • Room size: 95 m²/1023 ft²
  • Nature view
  • 2 single beds & 2 single be...
Enter dates to see prices
Cottage 8 Adults - Non-Smoking (West Building)
Cottage 8 Adults - Non-Smoking (West Building)
...
  • Room size: 95 m²/1023 ft²
  • Nature view
  • 8 single beds
Enter dates to see prices
Cottage 6 Adults - Non-Smoking (West Building)
Cottage 6 Adults - Non-Smoking (West Building)
...
  • Room size: 74 m²/797 ft²
  • Mountain view
  • 6 single beds
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West Wing Twin Non-Smoking
West Wing Twin Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Nature view
  • 2 single beds
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Cottage (4 Adults) - Non-Smoking (West Building)
Cottage (4 Adults) - Non-Smoking (West Building)
...
  • Room size: 47 m²/506 ft²
  • Nature view
  • 4 single beds
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West Wing Twin Smoking
West Wing Twin Smoking
...
  • Room size: 24 m²/258 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Cottage (4 Adults) - Smoking (West Building)
Cottage (4 Adults) - Smoking (West Building)
...
  • Room size: 47 m²/506 ft²
  • Nature view
  • 4 single beds
Enter dates to see prices
Room Selected at Check-In - Late Check In 17:00
Room Selected at Check-In - Late Check In 17:00
...
  • Room size: 24 m²/258 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Twin Room - Non-Smoking (West Building)
Twin Room - Non-Smoking (West Building)
...
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Karuizawa Prince Hotel West?

Check-in at Karuizawa Prince Hotel West starts from 03:00 PM. Guests must check-out before 11:00 AM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Karuizawa Prince Hotel West to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

How do I get to Karuizawa Prince Hotel West?

Guests can get around conveniently with the shuttle service provided by Karuizawa Prince Hotel West. If you would like to drive to Karuizawa Prince Hotel West, a car park is available onsite with an additional charge. You can travel around in Karuizawa easily with taxi service provided by the property.

Is breakfast offered at Karuizawa Prince Hotel West?

Buffet breakfast is offered at Karuizawa Prince Hotel West from 7:00 AM to 10:00 AM. There is an additional charge of 2800 JPY for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

What are my dining options at Karuizawa Prince Hotel West?

Karuizawa Prince Hotel West has many in-house restaurants for hungry guests to dine-in. Chinese Restaurant Tohri, Japanese Restaurant Karamatsu and Buffet Restaurant New York offer an extensive range of cuisines including Japanese, Chinese and Western. You can also choose from a delicious array of menu choices including buffet, " la carte and set menu options.

Can special events be hosted at Karuizawa Prince Hotel West?

Special events may be hosted at Karuizawa Prince Hotel West. The property has indoor venues that are perfectly suited for all your needs.
Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

Can business events be hosted at Karuizawa Prince Hotel West?

On-site venues and convenient event services make Karuizawa Prince Hotel West an ideal choice for hosting events such as meetings and conferences. The business venues at Karuizawa Prince Hotel West can hold up to 2000 people. An extensive range of facilities and services including audio-visual equipment and Wi-Fi is available to help make your business event a successful one.
Interested in hosting a business event? Let Karuizawa Prince Hotel West know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

What is the smoking policy at Karuizawa Prince Hotel West?

Designated smoking areas are provided at Karuizawa Prince Hotel West for guests who smoke. There are both smoking and non-smoking floors available at Karuizawa Prince Hotel West. Simply indicate your preference when booking on Agoda, and Karuizawa Prince Hotel West will place you on the requested floor type.

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What people love about Karuizawa Prince Hotel West

  • 6.0
    Review score
    Location

    "Location is great for purpose on shopping at the outlet."

    Zamir B.

    |

    September 29, 2018

  • 8.8
    Excellent
    Location

    "Very good location with shuttle bus service."

    Bik Y.

    |

    November 3, 2017

  • 9.6
    Exceptional
    Staff 

    "overall staff were friendly and helpful."

    Lok J.

    |

    December 17, 2018

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More about Karuizawa Prince Hotel West

More about Karuizawa Prince Hotel West

8.8
Excellent

"Though a bit old, the cottage was lovely, spacious and clean..."

Penrapee

|

January 14, 2019

An overview

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Most talked about facilities

Housekeeping
30 mentions
Breakfast
12 mentions
Food & Dining
9 mentions
View
7 mentions

What they offer

8.0
Very good

"Like the lovely cottage and environment around."

Chiu

|

November 14, 2018

View all reviews
Show less

Food and dining

Restaurants on site

Buffet Restaurant New York
Cuisine:European
Karamatsu
Cuisine:Japanese
Tohri
Cuisine:Chinese

Property's guest policies

Show less

Some helpful facts

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Most helpful reviews for Karuizawa Prince Hotel West
Family with young children
Stayed 1 night in July 2019
West Wing Twin Non-Smoking
Review score5.6
Badly maintained hotel with unfriendly staffThe twin room looks outs of maintenance for long long time. The carpet stains are everywhere. All our 5 rooms reserved are arranged in 2 far ends. The receptionist was not helpful and very slow in check-in process. I doubted she could speak and understand English to perform her job. Will not recommend it to anyone
Kuofrom TaiwanReviewed July 22, 2019
Family with teens
Stayed 1 night in July 2019
West Wing Twin Non-Smoking
Review score4.8
Suggest you find another hotelWe booked 5 rooms on 3 orders. I printed all Agoda confirmation emails with reservation numbers and all the required info. However, the receptionist not only couldn’t speak English but failed to do check-in. Instead, she kept asking if I lost my credit card in the outlet and showed me a written name with ONLY the same family name as mine. I had to deny 3-5 times before she stopped asking again. Finally, she got a Chinese-speaking receptionist to help. The rooms are really out of maintenance with many stains on the floor. Some of our room rates are inclusive of breakfast and dinner. The all-you-can-eat steak buffet was totally a disappointment. Not much choice and no refill after 8:30pm. At the price of 5400yen per person, any BBQ place would be a better choice.... I don’t think Prince Hotel would be on my hotel list any more
Kuofrom TaiwanReviewed July 17, 2019
Family with young children
Stayed 3 nights in December 2018
Cottage 8 Adults - Smoking (West Building)
Excellent8.0
Very goodMy family stayed in the cottage with 4 bedrooms and bathrooms. Very spacious and clean. We went on early winter and luckily managed to see snow on our last night. My kids had a fun time playing with the snow just outside the cottage.
Sokfrom SingaporeReviewed June 20, 2019
Couple
Stayed 1 night in June 2019
Run of House - Check-in After 5:00 PM, Check-out Before 11:00 AM
Exceptional10.0
Very good accommodationI booked from last minute deal and got a cottage for 4 peoples so it was very big for us. I walked around cottage in the morning that made me feel so fresh from surrounding trees. I think it was worth to pay for a cottage even it was quite a pricey. And one more lucky that every staff had a good take care of us.
Parkornfrom ThailandReviewed June 14, 2019
Family with teens
Stayed 2 nights in July 2019
Cottage 6 Adults - Smoking (West Building)
Review score3.2
AcceptableCosy spacious cabin however no kitchen facilities, not even a toaster or microwave Could provide a few board games etc Property is conveniently located near station but must rely on hotel to drive you to cabin which can leave you waiting for up to 30! Minutes. So Returning to cabin is not simple . Couldn’t believe they charged us for an hour of table tennis and hire of extra racquets in addition to expensive tariff. I would prefer to stay near waterfall, pond or kyuu karuizawa as less crowded and away from tourist trap shopping outlets. Staff not helpful, referred us to tourist info centre
Donnafrom AustraliaReviewed July 14, 2019

Reviews of Karuizawa Prince Hotel West from real guests

Overall rating
8.1
Excellent
From 5813 reviews
Provided by verified guests of
Agoda Reviews (3781)Booking.com Reviews (2032)
Rating via Agoda8.3
/
10
Cleanliness8.5
Facilities8.0
Location8.7
Room comfort and quality8.5
Service8.5
Value for money8.0
High score for Karuizawa
Rating
9+ Exceptional (541)
8-9 Excellent (365)
7-8 Very Good (420)
6-7 Good (148)
<6 Below Expectation (188)
Time of the year
Mar - May (280)
Jun - Aug (339)
Sep - Nov (416)
Dec - Feb (627)
All guests (3781)
All room types
All languages

Show reviews that mention 

Showing 1662 verified guest comments
12345
5.6
Kuo from Taiwan
Family with young children
West Wing Twin Non-Smoking
Stayed 1 night in July 2019

Badly maintained hotel with unfriendly staff”

The twin room looks outs of maintenance for long long time. The carpet stains are everywhere. All our 5 rooms reserved are arranged in 2 far ends. The receptionist was not helpful and very slow in check-in process. I doubted she could speak and understand English to perform her job. Will not recommend it to anyone

Reviewed July 22, 2019
4.8
Kuo from Taiwan
Family with teens
West Wing Twin Non-Smoking
Stayed 1 night in July 2019

Suggest you find another hotel”

We booked 5 rooms on 3 orders. I printed all Agoda confirmation emails with reservation numbers and all the required info. However, the receptionist not only couldn’t speak English but failed to do check-in. Instead, she kept asking if I lost my credit card in the outlet and showed me a written name with ONLY the same family name as mine. I had to deny 3-5 times before she stopped asking again. Finally, she got a Chinese-speaking receptionist to help. The rooms are really out of maintenance with many stains on the floor. Some of our room rates are inclusive of breakfast and dinner. The all-you-can-eat steak buffet was totally a disappointment. Not much choice and no refill after 8:30pm. At the price of 5400yen per person, any BBQ place would be a better choice.... I don’t think Prince Hotel would be on my hotel list any more

Reviewed July 17, 2019
8.0
Excellent
Sok from Singapore
Family with young children
Cottage 8 Adults - Smoking (West Building)
Stayed 3 nights in December 2018

Very good”

My family stayed in the cottage with 4 bedrooms and bathrooms. Very spacious and clean. We went on early winter and luckily managed to see snow on our last night. My kids had a fun time playing with the snow just outside the cottage.

Reviewed June 20, 2019
10.0
Exceptional
Parkorn from Thailand
Couple
Run of House - Check-in After 5:00 PM, Check-out Before 11:00 AM
Stayed 1 night in June 2019

Very good accommodation”

I booked from last minute deal and got a cottage for 4 peoples so it was very big for us. I walked around cottage in the morning that made me feel so fresh from surrounding trees. I think it was worth to pay for a cottage even it was quite a pricey. And one more lucky that every staff had a good take care of us.

Reviewed June 14, 2019
3.2
Donna from Australia
Family with teens
Cottage 6 Adults - Smoking (West Building)
Stayed 2 nights in July 2019

Acceptable”

Cosy spacious cabin however no kitchen facilities, not even a toaster or microwave Could provide a few board games etc Property is conveniently located near station but must rely on hotel to drive you to cabin which can leave you waiting for up to 30! Minutes. So Returning to cabin is not simple . Couldn’t believe they charged us for an hour of table tennis and hire of extra racquets in addition to expensive tariff. I would prefer to stay near waterfall, pond or kyuu karuizawa as less crowded and away from tourist trap shopping outlets. Staff not helpful, referred us to tourist info centre

Reviewed July 14, 2019
8.0
Excellent
CHI from Taiwan
Group
West Wing Twin Non-Smoking
Stayed 1 night in June 2019

great”

I will stay here next time

Reviewed June 27, 2019
6.0
supinya from Thailand
Family with teens
Cottage (4 Adults) - Smoking (West Building)
Stayed 1 night in June 2019

Cottage is quite old but cute and nice to stay.”

It's nice to stay in this old cottage on the foggy day. Having a good sleep on the comfort bed. The air-condition is not work and the hot shower is still the old school system. The bus is too crowded on the busy hour. However I will try the East hotel for the next Karuizawa trip.

Reviewed June 24, 2019
9.2
Exceptional
Yue from Singapore
Family with young children
Cottage 6 Adults - Smoking (West Building)
Stayed 2 nights in December 2018

Breathtakingly Beautiful”

I went with my four young kids. Cabin was clean and lovely. Entire place is beautiful. Location is just beside the train station. Can take the shuttle bus in. The only problem is going to the main ski area from the chalet. You'll need to call for a buggy pick up which is not always available, or wait for the shuttle to come over to your stop, which you don't really know when. Other than that, it's a wonderful place for shopping, food and snow-activities. I would definitely want to go back again.

Reviewed June 09, 2019
7.2
Very good
Wendy from Hong Kong
Couple
Run of House - Check-in After 5:00 PM, Check-out Before 11:00 AM
Stayed 1 night in May 2019

Old but ok”

For what you pay, this property is ok. Maybe other Prince buildings in the area is better. Suggest to bring own pillow. The one they have in the room is as good as none given, extremely flat. And when asked for extra pillow, staff was resistant until I threatened to write a complaint.

Reviewed May 18, 2019
8.8
Excellent
Ho from Hong Kong
Couple
Cottage (4 Adults) - Non-Smoking (West Building)
Stayed 1 night in February 2019

Location very convenient ”

Hotel provide free shuttle bus to go to outlet and JR station which only take few min, very convenient. Ski area just next to the hotel. We stay at the wooden house which is very spacious especially compare with normal Japanese hotel. Overall a very nice hotel

Reviewed February 11, 2019
8.0
Excellent
Saw from Myanmar
Family with young children
West Wing Twin Non-Smoking
Stayed 1 night in December 2018

Nice resort. ”

We were ther a bit too early for the season in december where there was no snow yet. They ave man made snow for skiing and I was very impressed that the area that covered was quite so big over the hills. So so skiing was so. But the view around wasn’t so beautiful. Anyhow, we enjoyed the weather and shopping malls full of branded stuffs. *** One thing to NOTE: Hot spring is open only on weekdays! Hot spring closes on weekend and Japanese holidays***

Reviewed December 28, 2018
9.6
Exceptional
Lok from Hong Kong
Group
Run of House - Check-in After 5:00 PM, Check-out Before 11:00 AM
Stayed 4 nights in October 2018

Nice cottage with reasonable price”

Services generally good and has wheelchair access in the golf cars that connect the main hotel and your cottage. There was some tricky issue with the car park ticket and took quite some time to solve even with our friend that can speak fluent Japanese. But overall staff were friendly and helpful.

Reviewed December 17, 2018
9.2
Exceptional
Hung from Singapore
Family with young children
Cottage (4 Adults) - Non-Smoking (West Building)
Stayed 2 nights in December 2018

Best time ever”

I am a repeat visitor to this hotel having stayed here last year. It is my son’s favourite hotel, his little “log cabin” where it is so cozy to be able to look out of the window and see snow and be inside sipping hot coacoa. We always have a great time at this hotel. However I do think the staff needs a little more training as some of them are not able to understand English very well. Being a major hotel chain, I believe the staff should be well-equipped to answer questions from guests well.

Reviewed December 14, 2018
9.6
Exceptional
CHAU from Hong Kong
Couple
Run of House - Check-in After 5:00 PM, Check-out Before 11:00 AM
Stayed 3 nights in November 2018

Beautiful place for traveling”

I went to Karuizawa for snowboarding with my wife. East wing should be more near to the ski area but it was too expensive so I chose west wing but it seems to be far away to the ski area. Luckily I have rented a car so that it was not too difficult for me to go to the ski area.

Reviewed November 26, 2018
8.0
Excellent
Chiu from Hong Kong
Couple
Run of House - Check-in After 5:00 PM, Check-out Before 11:00 AM
Stayed 1 night in October 2018

High CP”

Got the late checkin offer, so the price is very competitive. Like the lovely cottage and environment around. Enjoy walking around the hotel. It is excellent for family customers. Located near the outlet and JR station.

Reviewed November 14, 2018
8.0
Excellent
Pui from Hong Kong
Family with teens
West Wing Twin Non-Smoking
Stayed 2 nights in November 2018

Very good”

Walking distance is quite far from JR station (if not to take the shuttle bus provided by hotel). Hotel location very near the outlet. Frequency of the shuttle bus should be increased as always full. The room is very large and the view from the room is very great (full of maple outside). Helpful and nice staff.

Reviewed November 13, 2018
10.0
Exceptional
Celeste from New Zealand
Family with teens
Cottage (4 Adults) - Non-Smoking (West Building)
Stayed 1 night in October 2018

Cozy Cottage Stay”

we stayed at the 4-people cottage. it was lovely and spacious with all amenities. the hotel compound is close to the Prince Outlet Shopping Plaza the only con for me was the distance of the cottage from the main building meant we had to walk/wait for us or call for a transport. you cant randomly flag down a transport because someone else has probably ordered it. we got lost the first night trying to find our way back to cottage. maybe a bit more signs needed for people with no sense of direction😅

Reviewed October 28, 2018
10.0
Exceptional
Wing from Hong Kong
Couple
West Wing Twin Non-Smoking
Stayed 1 night in October 2018

A quiet hotel with good location ”

The hotel is warm and cozy. Quite spacious too but sadly they do not have double bed which means couples needs to sleep separately. The stuff’s English just normal, basic communication can do but not difficult requests. The location is quite good since it’s just next to outlet and not far from train station. There’s a lot of trees surrounded which I enjoy most.

Reviewed October 19, 2018
7.6
Very good
Chun from Hong Kong
Group
Cottage (4 Adults) - Non-Smoking (West Building)
Stayed 1 night in July 2018

Spider and bug in the room”

We selected the room is like a house that need to have hotel shuttle to reach the room. It is at very natural environment. The windows have no lock. We went there almost summer, the room has no AC but the room temperature is acceptable. The big spider and bug visit us at living room and toilet... it is my first experience on it. As spoke, windows has no lock but with the filter to block the bugs, the filter has small gap. means some bug can passing through. TV is small.

Reviewed April 18, 2019
7.2
Very good
Donna from Hong Kong
Couple
West Wing Twin Non-Smoking
Stayed 3 nights in March 2019

Ski resort”

We stayed at this hotel as it’s attaching to the ski resort. It’s standard clean room. The ski resort is more for beginners as the slopes are mostly for beginners so others won’t be excited with this resort. My husband appreciated a lot with their food arrangement where they are all labelled with allergy info. This is extremely helpful to people with allergy like him. Staff are very friendly and professional though they may not be good at English. However, many things are self explanatory. Would make the service better if they could give a guide on the activities in the hotel complex. It’s very convenient as it’s walking distance to outlet n train station.

Reviewed March 14, 2019
12345
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