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Kasem Garden Hotel Surin

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Good6.9
Based on 78 reviews
Kasem Garden Hotel Surin
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Balcony/terrace
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Ballroom
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Exterior view
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Exterior view
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6.4 Good location
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6.4Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

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Room choices
Deluxe
...
  • Garden view
  • 37.5 m²/404 ft²
  • 2 double beds
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Standard
...
  • Garden view
  • 29.7 m²/320 ft²
  • 2 double beds
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Suite
...
  • Garden view
  • 37.5 m²/404 ft²
  • 1 double bed
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Superior
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  • Garden view
  • 31.25 m²/336 ft²
  • 1 double bed
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Verified guest reviews

Agoda Reviews (78)
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Cleanliness7.0
Facilities6.5
Location6.4
Room comfort and quality7.3
Service7.5
Value for money7.5
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12345
3.6
Alongkorn from Thailand
Couple
Superior
Stayed 1 night in April 2017
Acceptable
Really disappointed with this resort. Will not recommend to my friend. Hot water was broken, we have only cold water. No guest, only us one room.
Reviewed April 25, 2017
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4.8
richard from Australia
Solo traveler
Standard
Stayed 1 night in January 2016
Not as good as last time I was here
Exterior very untidy. Rubbish lying around. Room clean but wall dirty and scuffed. No hot water in shower. Communal coffee making facility needs upgrading
Reviewed January 30, 2016
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4.3
Peter from United States
Couple
Standard
Stayed 2 nights in November 2015
Old and rundown
ease of access, desk clerk was eager to please
The duration of stay was two nights. The initial room had an inoperative air conditioner and a second room was provided. We set the A/C on and went to dinner. After returning, we noticed a musty odor which got worse. I suspect the A/C filters were moldy. By morning, sewer odor was also strong and we requested another room. This third room better, initially, but eventually sewer odor became very strong and the A/C unit leaked water onto the floor of the room. Care had to be taken to avoid the puddle of water and not slip and fall. Overall, the experience was poor and I would not stay at this hotel again.
Reviewed November 23, 2015
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7.3
Bong from South Korea
Solo traveler
Standard
Stayed 1 night in December 2012
Cozy hotel
cozy clean location
was cozy enough
Reviewed February 08, 2015
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9.0
Daniel from United Kingdom
Solo traveler
Deluxe
Stayed 24 nights in October 2013
Always excellent value for money
Cleanliness, Friendly obliging staff, Quality at the right price
As always a perfect trouble free stay apart from when water heater failed in room but relocated within minutes to a similar suite. The location is just outside Surin town so you have privacy but ideal to have own transport however the Hotel does have it’s own resident service if needed. Will certainly continue to book as difficult to fault anything.
Reviewed March 13, 2014
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8.0
Chakree from Thailand
Family with young children
Suite
Stayed 1 night in January 2014
Good and clean hotel at cheap price
Clean room, good price
Good and clean room in cheap price compare to their quality.
Reviewed February 07, 2014
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7.0
Shirley from New Zealand
Solo traveler
Standard
Stayed 1 night in September 2013
Room was great, clean, comfortable, food great
room, food
Room was great and though staff tried so hard to assist, they were greatly hampered by the language barrier and their total lack of local knowledge. They really knew nothing about the local area, and could not say how or where to go. It seemed to me that they lacked training, and I believe some training would benefit both them and the hotel, as they are unable to "sell" this hotel. Top marks for the fact that they tried so hard to assist, though could not succeed. The hotel taxi service was absolutely invaluable and greatly appreciated. Food in the hotel restaurant was most enjoyable.
Reviewed September 24, 2013
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6.3
David from United Kingdom
Couple
Standard
Stayed 2 nights in February 2013
Nice hotel, but out of town
Friendly staff
The room was OK (but had geckos). Needs updating. The staff on the reception are very good, and helpful. The hotel is out of town - OK if you have a car with you, but there's no public transport (no songthaews or tuk tuks) on the road by the hotel entrance, so it's necessary to get the hotel to call a taxi (takes 15 minutes, and a bit expensive) each time you want to go out. But fine as a quite location if you have a car. Restaurant OK - not busy, helpful staff, but several of the items listed on the menu were not available
Reviewed February 27, 2013
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7.0
Tsing from United States
Couple
Deluxe
Stayed 1 night in February 2013
Lovely hotel
Beautiful setting and very modern infrastructure
A bit isolated out of town on the highway, but in a lovely locatiion. The hotel has also very modern infrastructure that made the stay really enjoyable. The staff is also very helpful. I would want to stay there again.
Reviewed February 20, 2013
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6.0
Hans from Netherlands
Solo traveler
Standard
Stayed 3 nights in January 2013
nice friendly hotel
quiet surrounding, near main roads
Just a quiet stay in a friendly hotel. Need own transportation coz it s out of the city itself.
Reviewed February 03, 2013
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