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Kauai Beach Resort & Spa
Kauai Beach Resort & Spa
Kauai Beach Resort & Spa
Kauai Beach Resort & Spa
Kauai Beach Resort & Spa
Kauai Beach Resort & Spa
Kauai Beach Resort & Spa
Removed from saved list

8.1

Excellent

1,032 reviews

1,032 reviews

Housekeeping7
Swimming Pool4
Beach3

Nice facility.

Ann
- Nov 24, 2021
See map

8.3

Excellent

Location rating score

Excellent location
Parking
Available
Nearby landmarks
Ahukini Recreation Pier State Park 2.3 km
Kapaia Stitchery 3.7 km
Lihue Airport 3.7 km
Wilcox Medical Center 3.8 km
Hilo Hattie 4.4 km
Vidinha Stadium 4.6 km
Kauai Museum 5.0 km
Edith King Wilcox Gift Shop 5.0 km
Lihu'e Lutheran Church 5.3 km
Kalapaki Beach 5.6 km
Free Wi-Fi

Kauai Beach Resort & Spa

4331 Kauai Beach Drive, Lihue, Lihue (HI), United States, 96766 - See map

This property is in high demand!

8 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Free Wi-Fi in all rooms!

  • Hot tub

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Value for money7.5
Location rating8.3

Rooms available at Kauai Beach Resort & Spa

Very good
Room comfort & quality

7.9

Deluxe Mountain or Garden View Room with 2 Double Beds - Newly Renovated
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 2 double beds
Enter dates to see prices
Standard Pool or Ocean View Room with King Bed
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe Mountain or Garden View Room with King Bed - Newly Renovated
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Standard Pool or Ocean View Room with 2 Double Beds
...
  • Room size: 30 m²/323 ft²
  • Partial ocean view
  • 2 double beds
Enter dates to see prices
Standard Mountain or Garden View Room with 2 Double Beds
...
  • Room size: 30 m²/323 ft²
  • Partial ocean view
  • 1 king bed
Enter dates to see prices
Standard Mountain or Garden View Room with King Bed
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Pool or Ocean View Room with King Bed - Newly Renovated
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe Pool or Ocean View Room with 2 Double Beds - Newly Renovated
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices
Standard King Bed Partial Ocean View
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Triple Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Kauai Beach Resort & Spa?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kauai Beach Resort & Spa?

For those who wish to drive their own cars, Kauai Beach Resort & Spa has a car park right on site for maximum convenience. Parking is available for a fee of 24 USD per day. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Lihue (HI) with private transportation, the resort can arrange taxi service.

Is breakfast offered at Kauai Beach Resort & Spa?

Wake up to a great à la carte breakfast at Kauai Beach Resort & Spa. Adults can enjoy breakfast offered with an additional charge of 25 USD if not included in the room rate.

What are my dining options at Kauai Beach Resort & Spa?

Kauai Beach Resort & Spa features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like coffee or tea and salad are served using only quality ingredients.

Can special events be hosted at Kauai Beach Resort & Spa?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Kauai Beach Resort & Spa. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, in-house planning and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Kauai Beach Resort & Spa?

On-site venues and convenient event services make Kauai Beach Resort & Spa an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. Free Wi-Fi is available to help your business event or meeting a successful one.

What is the smoking policy at Kauai Beach Resort & Spa?

Kauai Beach Resort & Spa does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Kauai Beach Resort & Spa?

Kauai Beach Resort & Spa’s neighborhood is Lihue which includes popular restaurants such as Fish Express, Tip Top Caf� & Sushi Katsu and Kiibo.

What popular shopping places are close to Kauai Beach Resort & Spa?

Located in the Lihue area, Kauai Beach Resort & Spa is close to great shopping choices like Kukui Grove Shopping Center.

What are popular attractions near Kauai Beach Resort & Spa?

Kauai Beach Resort & Spa is located in Lihue area, which is famous for attractions such as Kauai Museum, Lihu'e Lutheran Church and International Surfing Hall of Fame.

What popular beaches are close to Kauai Beach Resort & Spa?

Kauai Beach Resort & Spa is located in the Lihue area, which includes Kalapaki Beach.

What popular natural sightseeing spots are close to Kauai Beach Resort & Spa?

Kauai Beach Resort & Spa is located within Lihue, which makes it conveniently close to natural sights including Ahukini Recreation Pier State Park.

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Explore the neighborhood

What people love about Kauai Beach Resort & Spa

  • 7.6

    Very good

    "Nice facility."

    Ann

    |

    November 24, 2021

  • 7.6

    Very good

    "Comfortable."

    Ann

    |

    November 24, 2021

  • 7.6

    Very good

    "Great Spa services."

    Ann

    |

    November 24, 2021

Overall rating:

8.1

Excellent
1,032 reviews
Cleanliness
8.1
Facilities
7.7
Location
8.3
Read all reviews >
What travelers say they love:
The pools are nice and there is a poolside bar and water sli...
Caelyn from United States
Couple
More about Kauai Beach Resort & Spa

More about Kauai Beach Resort & Spa

If what you're looking for is a conveniently located hotel in Kauai Hawaii, look no further than Kauai Beach Resort. The hotel lies from the city center and provides accessibility to important town facilities. Also within easy reach are Wailua County Golf Course, Ahukini Recreation Pier State Park, Lydgate Beach Park.

Kauai Beach Resort also offers many facilities to enrich your stay in Kauai Hawaii. For the comfort and convenience of guests, the hotel offers Wi-Fi in public areas, car park, room service.

350 rooms spread over floors provide a warm and pleasant home away from home. Modern comforts such as non smoking rooms, air conditioning, desk, balcony/terrace, telephone can be found in selected rooms. The hotel's fitness center, outdoor pool are ideal places to relax and unwind after a busy day. Whatever your reason for visiting Kauai Hawaii, the Kauai Beach Resort is the perfect venue for an exhilarating and exciting break away.

Show less
Amenities and facilities
Very good
Facilities

7.7

Most talked about facilities

Swimming Pool

6 mentions

Housekeeping

2 mentions

Breakfast

1 mention

Internet

1 mention

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Garden
  • Hiking
  • Horseback riding
  • Hot tub
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Convenience store
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Taxi service

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Streaming service like Netflix
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Vegetarian
Restaurants on site

Naupaka Terrace

  • No additional information available
Location
4331 Kauai Beach Drive, Lihue, Lihue (HI), United States, 96766
Excellent
Location

8.3

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Welcome Reception and Polynesian Show
    Every Tuesdays 5pm - 6pm
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Travel time to airport (minutes)6

Extras

  • Breakfast charge (unless included in room price)25 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Local Tax ID/ Rental LicenseTA-200-076-4928-01#HONOLULU#
  • Number of bars/lounges2
  • Number of floors5
  • Number of restaurants2
  • Number of rooms 350
  • Most recent renovation2006

Parking

  • Daily parking fee24 USD
Property announcements

Due to the Coronavirus (COVID-19) situation, the salon is currently closed until further notice.

The Daily Resort Fee Includes: Beachfront Yoga Classes, PressReader – Access to over 7,000 newspapers and magazines, Hawaiian Rainforest Spa 15% discount on treatments, Ocean Course at Hokuala complimentary golf club rentals, $25 Activity Credit per room at the Concierge desk, Wi-Fi throughout resort including guest rooms, FloWater filtered water stations, Access to Fitness Center, In-room Safe, Local & Toll-Free Calls, Access to Business Center.

Reviews of Kauai Beach Resort & Spa from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.1
Facilities7.7
Location8.3
Room comfort and quality7.9
Service8.1
Value for money7.5
High score for Lihue (HI)
Rating
9+ Exceptional (12)
8-9 Excellent (17)
7-8 Very Good (12)
6-7 Good (6)
<6 Below Expectation (13)
Time of the year
Mar - May (8)
Jun - Aug (17)
Sep - Nov (14)
Dec - Feb (21)
All guests (105)
All room types
All languages

Show reviews that mention 

Showing 60 verified guest comments
123
9.0
Exceptional
Steven from United States
Family with young children
Standard Mountain or Garden View Room with King Bed
Stayed 4 nights in August 2013

Beautiful Beach Resort is great for pools & beach”

Pool, Beach, and Relaxation appeal

Kauai Beach Resort has an awesome view of the beach and four spectacular pools and two jacuzzis with waterfalls flowing into most of them. The beach is only for walking and watching the surf. The waves are too treacherous with sharp coral right up to the beach to swim in. Signs warn that the current can and will suck you out and drown you. Despite this the views are breathtaking and worth the stay with really awesome pools. Only two of the bays in north Kauai and one in the south are safe to swim in. Most of Kauai has treacherous surf that should only be swam in by experts that know what they are dealing with. Still a great hotel and very fun with a hiking trail that parallels the beach to enjoy long peaceful walks with views of the surf and mountains to the left of the hotel about a mile off.

Reviewed August 15, 2013

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9.0
Exceptional
Steven from United States
Family with young children
Standard Mountain or Garden View Room with King Bed
Stayed 4 nights in August 2013

Beautiful Beach Resort is great for pools & beach”

Pool, Beach, and Relaxation appeal

Kauai Beach Resort has an awesome view of the beach and four spectacular pools and two jacuzzis with waterfalls flowing into most of them. The beach is only for walking and watching the surf. The waves are too treacherous with sharp coral right up to the beach to swim in. Signs warn that the current can and will suck you out and drown you. Despite this the views are breathtaking and worth the stay with really awesome pools. Only two of the bays in north Kauai and one in the south are safe to swim in. Most of Kauai has treacherous surf that should only be swam in by experts that know what they are dealing with. Still a great hotel and very fun with a hiking trail that parallels the beach to enjoy long peaceful walks with views of the surf and mountains to the left of the hotel about a mile off.

Reviewed August 15, 2013

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8.3
Excellent
RYOSUKE from Japan
Family with young children
Standard Mountain or Garden View Room with King Bed
Stayed 3 nights in June 2015

Relaxing yet affordable hotel near Lihue.”

cost, location, staff

Only a five-minute drive from Lihue Airport. No other hotels nor shops in the area so feels secluded, but as long as you have your own means of transportation, Lihue is five minutes and Wailua is 10 minutes by car. You can walk to and on the beach, but with rocks, high waves, and jellyfish, it's unswimmable. Clean rooms, good restaurant, nice pool, and helpful staff. The only problem was the Wi-Fi never worked at least in our room.

Reviewed June 28, 2015

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8.3
Excellent
RYOSUKE from Japan
Family with young children
Standard Mountain or Garden View Room with King Bed
Stayed 3 nights in June 2015

Relaxing yet affordable hotel near Lihue.”

cost, location, staff

Only a five-minute drive from Lihue Airport. No other hotels nor shops in the area so feels secluded, but as long as you have your own means of transportation, Lihue is five minutes and Wailua is 10 minutes by car. You can walk to and on the beach, but with rocks, high waves, and jellyfish, it's unswimmable. Clean rooms, good restaurant, nice pool, and helpful staff. The only problem was the Wi-Fi never worked at least in our room.

Reviewed June 28, 2015

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9.6
Exceptional
Scott from United States
Couple
Standard Pool or Ocean View Room with King Bed
Stayed 2 nights in July 2017

Perfect location!!”

An absolutely gorgeous property nestled along the coast. Close to Lihue City and Kapa'a. Great dining options onsite. Excellent service level exhibited by the staff. Very friendly, courteous and knowledgeable. The bed was just as comfortable as any we've ever had. Lovely Hawaiian Tropic bath products.

Reviewed July 26, 2017

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9.6
Exceptional
Scott from United States
Couple
Standard Pool or Ocean View Room with King Bed
Stayed 2 nights in July 2017

Perfect location!!”

An absolutely gorgeous property nestled along the coast. Close to Lihue City and Kapa'a. Great dining options onsite. Excellent service level exhibited by the staff. Very friendly, courteous and knowledgeable. The bed was just as comfortable as any we've ever had. Lovely Hawaiian Tropic bath products.

Reviewed July 26, 2017

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8.8
Excellent
Gabrielle from Australia
Group
Standard Mountain or Garden View Room with King Bed
Stayed 6 nights in June 2018

Perfect”

Located in Lihue excellent location. Rooms are clean and well serviced. Tour desk is well informed and happy to help. Breakfast was not that great but there is a star bucks coffee bar within the resort to make up for it. Easy free parking facilities. Airport transfer to and from available.

Reviewed October 25, 2018

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8.8
Excellent
Gabrielle from Australia
Group
Standard Mountain or Garden View Room with King Bed
Stayed 6 nights in June 2018

Perfect”

Located in Lihue excellent location. Rooms are clean and well serviced. Tour desk is well informed and happy to help. Breakfast was not that great but there is a star bucks coffee bar within the resort to make up for it. Easy free parking facilities. Airport transfer to and from available.

Reviewed October 25, 2018

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9.6
Exceptional
Lisa
Group
Deluxe Mountain or Garden View Room with 2 Double Beds - Newly Renovated
Stayed 2 nights in January 2020

Perfect little piece of paradise ”

The property is beautiful, the pool is big, the rooms are big with small patios which is quite nice. Tuesdays they have live music and a free Mai Tai. The only downfall is the gym is not up kept and the carpets in the room look dirty. Other than that it was great. 6 min drive from the airport!! Nice and close however keep in mind in Kauai nothing is walking distance so a hire car is probably needed. Friendly staff, easy check in & out. Definitely value for money!

Reviewed January 18, 2020

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7.2
Very good
Janine from Canada
Couple
Standard Mountain or Garden View Room with King Bed
Stayed 6 nights in March 2019

Nice grounds, room okay, high price”

The hotel was nice. The pool area was lovely and the waterfall features added something to it. It wasn’t too busy, even though it was spring break (which was nice). The staff were cheerful and helpful. Little extras like valet parking was nice, but you do have to pay an “amenity fee” with your check in. The room had a musty smell. They tidied it daily, but it could use some moisture control. Kauai is expensive in general, but when paying that much per night, plus amenity fees, plus food and drinks there, the costs add up quickly!

Reviewed March 30, 2019

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9.6
Exceptional
kenneth from United States
Couple
Standard Mountain or Garden View Room with King Bed
Stayed 1 night in July 2020

Great get away spot and the pool is a favorite of the kids”

The hotel is a old Hilton property so it has a great lay out and interstructor tho a bit old and weatherd.The location is set apart from any other resorts and right on the beach with the cool trade winds blowing . A lot of local residence like us come and stay ...We know the good spots an with the right condition there is a fun surf spot right in front of resort.

Reviewed July 19, 2020

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Aloha Kenneth, Thank you for taking the time to share your experience at Kaua'i Beach Resort. We are happy to hear that you enjoyed your stay and it provided a comfortable atmosphere for you and your family. We hope that you enjoyed your little staycation and hope you return and continue to stay with us on your next staycation. Hope to see you soon! Mahalo, Kaua'i Beach Resort

Responded July 21, 2020
Kauai Beach Resort & Spa
10.0
Exceptional
Elora from Australia
Solo traveler
Standard King Bed Partial Ocean View
Stayed 4 nights in October 2017

Amazing! ”

Absolutely amazing resort. I stayed there by myself (22 yo girl) and I felt so safe. Pools and spas were great. Poolside service was fantastic and there were so many roosters which I loved. My room was perfect. I hired a car from reception and explored the island easily. Definitely staying here again.

Reviewed November 09, 2017

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8.8
Excellent
Fred from United States
Couple
Deluxe Pool or Ocean View Room with King Bed - Newly Renovated
Stayed 4 nights in November 2020

Nice rooms but no beach”

The best thing about this resort is the location which is about equidistant between the north and south of the island and the proximity to good restaurants and shops. There is no beach that one can actually swim in so a car is a must. There is also a policy that rooms will only be cleaned every three days and if you request a cleaning a day early, you are told you must forfeit another. Overall a nice room, large and clean but the air conditioning kept resetting to 72F whenever we tried to lower it for a bit.

Reviewed November 23, 2020

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Aloha Fred, Thank you for taking the time to provide an honest review of your experience with us. We are happy to hear that the location of the Resort was great to access all of the islands activities and adventures. Yes, we highly recommend renting a vehicle in order to take advantage of all of Kauai's beauty and adventure. Due to COVID, we are minimizing the amount of interactions with our Guest, which is why we have implemented a cleaning service every 3rd day of your stay vs daily cleaning service. We are able to refresh your room supplies daily on demand if needed, however cleaning service is limited at the moment. We hope that you are able to return and visit with us when things get back to normal. We hope to see you again soon. Mahalo, Kauai Beach Resort

Responded November 24, 2020
Kauai Beach Resort & Spa
8.8
Excellent
Josie from Australia
Couple
Stayed 3 nights in September 2019

Amazing pool and facilities - great for families ”

Cons : bit far from shops, need a car to get around. Friend was charged $1 for a plastic spoon. Pros: amazing pool and direct access to beach. Clean rooms and friendly staff

Reviewed September 07, 2019

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7.2
Very good
Janine from Canada
Couple
Standard Mountain or Garden View Room with King Bed
Stayed 6 nights in March 2019

Nice grounds, room okay, high price”

The hotel was nice. The pool area was lovely and the waterfall features added something to it. It wasn’t too busy, even though it was spring break (which was nice). The staff were cheerful and helpful. Little extras like valet parking was nice, but you do have to pay an “amenity fee” with your check in. The room had a musty smell. They tidied it daily, but it could use some moisture control. Kauai is expensive in general, but when paying that much per night, plus amenity fees, plus food and drinks there, the costs add up quickly!

Reviewed March 30, 2019

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9.7
Exceptional
Anhong from Singapore
Couple
Deluxe Mountain or Garden View Room with 2 Double Beds - Newly Renovated
Stayed 5 nights in February 2014

Awesome Kauai”

Quality, location, friendly staff

Everything is all good except that for its standard, it should have free WIFI across the whole resort.

Reviewed February 24, 2014

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6.0
Oregon from Australia
Couple
Deluxe Mountain or Garden View Room with 2 Double Beds - Newly Renovated
Stayed 5 nights in January 2018

Don't waste your money here, go elsewhere ”

For the price we paid (including the silly amenity fee which every Hawaiian hotel seems to throw at you last minute) , we expected a lot better than what we paid for The hotel itself was nice & all but the distaste left in our mouths (and several other couples) from having a waitress mess up all of our food+drink orders, therefore making us wait just under an hour & a half for 2 , a poke bowl, beef burger & chicken panini. But it gets worse, instead of offering to give a discount or even give the drinks for free we then had to pay for them! I was disgusted at this act (and I'm sure everyone else was too with their own personal problems with this lady) Housekeeping always seemed to be late in the day, so when we came back around noon, our rooms still had not been cleaned and we were finding ourselves having to hassle reception to have them done so which we felt quite bad about The beachside & everything along the resort was nice although we were in Hawaii's winter season and getting past the 10m of reef before hitting the water was a bit tricky/dangerous. I'm sure it'd be nice in calmer tides There entertainment throughout the week was also a plus. Hula shows, lei making & bingo as well. All good fun & times Overall I rate our stay here a 2/5

Reviewed January 31, 2018

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10.0
Exceptional
Elora from Australia
Solo traveler
Standard King Bed Partial Ocean View
Stayed 4 nights in October 2017

Amazing! ”

Absolutely amazing resort. I stayed there by myself (22 yo girl) and I felt so safe. Pools and spas were great. Poolside service was fantastic and there were so many roosters which I loved. My room was perfect. I hired a car from reception and explored the island easily. Definitely staying here again.

Reviewed November 09, 2017

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8.8
Excellent
Sara from Australia
Couple
Stayed 3 nights in February 2020

Beautiful resort in Kauai ”

The location is close to the airport, sunrise view was stunning and the front desk staff are friendly. The lagoon is beautiful and I love the hot spa. The room is clean enough however a bit old especially the mirror in our bathroom should be replaced. We paid for the breakfast buffet however not much option not recommend. You will need to have a car otherwise you will just be stuck in the resort/taxi.

Reviewed February 10, 2020

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7.0
Very good
Landon from United States
Couple
Standard Mountain or Garden View Room with King Bed
Stayed 3 nights in December 2013

Nice, but can improve”

Location to airport, size of pool & special offerings during holidays

We choose this hotel because we had stayed in the past. The hotel has made some improvements since we were last there two years ago such as their to-go/quick bites breakfast menu in Shutters, removal of tacky pool cards and added covering to self/valet parking lot. The hula show and maitais poolside was really nice too. The internet connection in the room is terrible and is shameful that there is a charge for it. The hotel offers complementary internet in the public spaces, however it should be complementary the in room as well... that's if your are one of the lucky ones to get connection. The breakfast buffet in Naupaka needs some work. On the day that we dined, there was only one meat selection and one chef at the omelet station. There should be at least two meat selections and during peak times two chefs at the omelet station; the line was so long that you could finish a plate before you could put your order in. Also, the fire alarm went off in the early morning hours however there was no follow up/advisory/apology letter as to what happened. I called down to the Front Desk to inquire if we needed to evacuate, and while the receptionist was calm and professional I could hear the phone lines ringing like crazy in the background. Perhaps other concerned guests were calling to check on the situation at the same time? With the high occupancy for the holidays, operations staffing needs to be increased to support associates. The hotel should also consider a return guest recognition program.

Reviewed December 30, 2013

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123
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