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Kay Hotel and Residences
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Interior view
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Interior view
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6.3 Good guest rating
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"Was offered Korean breakfast Then ask to pay 250 pesos for..."

PaulUnited Kingdom
Swimming pool
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6.7 Good location
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6.7Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

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Room choices
Premier Deluxe
  • City view
  • 33.06 m²
  • 2 queen beds
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One Bedroom Suite
  • City view
  • 46 m²
  • 1 king bed
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Two Bedroom Suite
  • City view
  • 74 m²
  • 1 king bed
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Deluxe
  • City view
  • 31.29 m²
  • 1 king bed
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Presidential Suite
  • City view
  • 63 m²
  • 1 king bed
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Nearest essentials

  • Airports
    • 2.4 km
    • Clark International Airport (CRK)
    • 52 km
    • Subic Bay International Airport (SOY)
  • Public transportation
    • 2.5 km
    • Mabalacat Bus Terminal
    • 4.7 km
    • Philippine Rabbit Bus Terminal
  • Hospital or clinic
    • 350 m
    • The Royal British Medical Dental & Cosmetic Center
  • Pharmacy
    • 1.2 km
    • Watsons
  • Convenience store
    • 0 m
    • 7 Eleven
  • Cash withdrawal
    • 450 m
    • ATM

More about Kay Hotel and Residences

An overview

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What they offer

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Guest policies

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Verified traveler reviews

Agoda Reviews (23)

4.6

Filter by traveler type:
  • Cleanliness 6.3
  • Facilities 5.5
  • Location 6.7
  • Room comfort and quality 6.9
  • Service 6.7
  • Value for money 6.3
Excellent
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 10.0
  • Service 10.0
  • Value for money 8.0
Review score
  • Cleanliness 4.8
  • Facilities 6.0
  • Location 4.8
  • Room comfort and quality 5.0
  • Service 6.0
  • Value for money 5.6
  • Cleanliness 6.7
  • Facilities 5.0
  • Location 6.7
  • Room comfort and quality 7.0
  • Service 7.0
  • Value for money 6.7
Very good
  • Cleanliness 7.1
  • Facilities 5.6
  • Location 7.7
  • Room comfort and quality 8.0
  • Service 6.9
  • Value for money 6.9
  • Cleanliness 7.0
  • Facilities 6.0
  • Location 8.0
  • Service 6.0
  • Value for money 7.0
Review score
  • Cleanliness 5.0
  • Facilities 2.0
  • Location 5.0
  • Room comfort and quality 8.0
  • Service 6.0
  • Value for money 3.0
Provided by verified guests of Agoda
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  • Deluxe
  • Premier Deluxe
  • One Bedroom Suite
  • Two Bedroom Suite

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Showing 22 verified written reviews
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2.0
Mark from Philippines
Group
Two Bedroom Suite
Stayed 1 night in April 2017
Not as Advertised”
We left the hotel premises around 30 minutes after we arrived. Long check in time, broken ceilings in the alley, broken aircondition with water dripping in the sofa, provided us a room that's good for a couple having their honeymoon (WTF! We're friends that cannot stand taking a bath with a see-through bathroom), dirtiest swimming pool ever (greenish according to my companions). Good thing they refunded my payment in full.
Reviewed April 29, 2017
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4.8
Siriwan
Couple
One Bedroom Suite
Stayed 5 nights in December 2016
Bad Service”
Wifi everyday I advised the receptionist there was no. Wifi everyday same response Madam will get someone to look for you. Finally on the last day we have wifi. No hot water I advised when we arrived and they only had a look because I followed the service man. When they fixed it the shower head was replaced and a magic switch turned on for old water. Charged 600 pesos for using car service on 2 days, whilst checking out, receptionist asked for payment it wasn't a problem but they have no card service and when I paid in cash no reciept. Dates confessed on the second last day of departing they asked madam what time are you checking out today. I was surprised and said I had another day showed her my voucher but she didn't believe me so I had to present her with a printed copy. Room to be cleaned requested this and was done at 5pm. Hotel did not offer a discount or an apology for my inconvenience.
Reviewed January 01, 2017
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9.2
Abelardo from Philippines
Family with young children
Two Bedroom Suite
Stayed 1 night in December 2016
Quick overnight with fam”
kid friendly rooms, good airconditioning, food was accessible, it was also near the convenience store, staff were nice too and the internet was working
Reviewed December 30, 2016
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9.2
Paul from United Kingdom
Solo traveler
Deluxe
Stayed 1 night in December 2016
Lovely clean spacious modern hotel”
Was offered Korean breakfast Then ask to pay 250 pesos for American Breakfast
Reviewed December 20, 2016
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8.8
Janette from Philippines
Business traveler
Two Bedroom Suite
Stayed 3 nights in June 2016
Great Management”
A huge hotel, rooms are spacious, under renovation, however the management were great to care for the guests during the stay. Highly recommended.
Reviewed December 12, 2016
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6.0
WALEED from Saudi Arabia
Couple
Deluxe
Stayed 1 night in November 2016
A Good Hotel”
Beautiful hotel but small rooms A lot of time to Chick-in and out
Reviewed December 01, 2016
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7.2
rodney from United States
Couple
One Bedroom Suite
Stayed 3 nights in November 2016
Shuttle and more food choices ”
The shuttle should be free for all guests, i was told if you book thru agoda or online the shuttle is not free. Also , the hotel restaurant should have more choices of food
Reviewed November 21, 2016
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4.0
Kannan from Singapore
Solo traveler
Deluxe
Stayed 1 night in September 2016
One Night at Kay Hotel & Residences”
As I got off the taxi at the entrance, the hotel façade impressed. However, as I got into the lobby... that impression fell down by about 30%. Check-In took a while...staff full of smile but not sure if she fully understood my reasonable English. Then, as I proceeded to the room, with the bell boy, there was only 1 lift working and with no ventilator. The level corridors were also with stale and still air. As I entered the room.... hmmm... another 30% drop in expectation. Room was really plain... sheets were dusty and stained in bits. Tried to login WIFI but the given password was rejected. Asked the bell boy for assistance but was told to call front desk. Asked for extra pillow but was told to check with housekeeping. Asked for a bucket of ice but was told to call room service. I travelled light so it was just my small bag which I carried myself. So for zero assistance rendered... he still was waiting for a tip... which I gave. Checked the phone after he left... no number directory sticker on the phone for all those in-house hotel services. So I kind of managed to get front desk by pressing some buttons at random. Next morning... was charged for breakfast even though the booking was with breakfast. Checkout took like 20mins. Just wanted to get out of that place as soon as possible.... never going back there again.
Reviewed September 22, 2016
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3.6
Michael from South Korea
Family with young children
Deluxe
Stayed 5 nights in September 2016
don't waste your money”
This hotel id's not worth your money. The staff is impolite and not helpful. The pool is cloudy and filled with trash. The restaurant has very little selection and has no table menus. You have to order from a chalk board on the wall. I had breakfast included but had to fight the manager everyday to get breakfast. Daily room clean up was always late and never replaced the toilet tissue or the two complimentary bottles of water that were promised. Had to go to front desk and complain everyday to get these items replaced. Front desk called the room at midnight on the second night just to do a courtesy check up on the room. Do not waste your money on K Hotel. There are far better choices you can make.
Reviewed September 07, 2016
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5.6
LAIMING from China
Solo traveler
Deluxe
Stayed 2 nights in July 2016
Good for short stays!”
This hotel is in process of renovation and new management. The location is far from the main city area, about 15-20 mins walk. There are few restaurants nearby, only a seven eleven conveniently downstairs. The room is basic - don't have any high expectation here, its fine for a short stay. Staff is accommodating but appears to be quite new to hospitality and needs to get better trained.
Reviewed September 04, 2016
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