8.4
Excellent
/10
(10,336 reviews)See what guests said
See map
8.8

Excellent

Location rating score

Excellent location - Inside city center
Parking
Available
Popular landmarks
Sky Bar Polestar 20 m
Aurora Lounge 20 m
Karaoke 47 40 m
Shinjuku Skyscraper District 120 m
Tocho Mae Subway Station 170 m
Tokyo Marathon 190 m
Tokyo Metropolitan Government Office 190 m
NS Bulding 210 m
Memorial Museum for Soldiers, Detainees in Siberia, and Postwar Repatriates 210 m
Shinjuku Mitsui Building 220 m
Nearby landmarks
Tokyo Metropolitan Government Building observation room 240 m
Shinjuku Gyoen National Garden 1.46 km
Meiji Jingu 1.57 km
Shibuya Crossing 3.44 km
Tokyo Tower 5.78 km
Ginza 6.93 km
Ueno Park 7.73 km
Asakusa 9.57 km
Sensoji Temple 9.64 km
Tokyo Skytree 10.74 km
Keio Plaza Hotel Tokyo

"Smartphone free for use in each room, very helpful for navigation in and outside the city (google maps, public transport information)."

Thomas - February 6, 2020
Standard Twin Non-Smoking - Room plan Keio Plaza Hotel Tokyo
Lobby Keio Plaza Hotel Tokyo
Interior view Keio Plaza Hotel Tokyo
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Free Wi-Fi

Keio Plaza Hotel Tokyo

2-2-1 Nishi-Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan, 160-8330 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [private]
Hassle-free check in
Close to Tokyo Metropolitan Government Building observation room
Within 240 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 130 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money7.9
Location rating8.8
Nearest airportHaneda Airport (HND)
Distance to airport17.4 km

Rooms available at Keio Plaza Hotel Tokyo

Excellent
Room comfort & quality
8.5
Run of House Premier Grand Twin Room
Run of House Premier Grand Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Grand Deluxe Twin Room - Non-Smoking
Premier Grand Deluxe Twin Room - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Grand Deluxe King Room - Non-Smoking
Premier Grand Deluxe King Room - Non-Smoking
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Grand Suite - Non-Smoking
Premier Grand Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Grand King Suite - Non-Smoking
Premier Grand King Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Floor "Premier Grand" Suite King Room with Club Lounge Access - Non-Smoking
Club Floor "Premier Grand" Suite King Room with Club Lounge Access - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Premier Grand Twin Suite - Non-Smoking
Premier Grand Twin Suite - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Grand Family Suite - Non-Smoking
Premier Grand Family Suite - Non-Smoking
...
  • Room size: 107 m²/1152 ft²
  • City view
  • 4 single beds
Enter dates to see prices
Club Floor "Premier Grand" Suite Twin Room with Club Lounge Access - Non-Smoking
Club Floor "Premier Grand" Suite Twin Room with Club Lounge Access - Non-Smoking
...
  • Room size: 71 m²/764 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Club Floor "Premier Grand" Suite Family Room with Club Lounge Access - Non-Smoking
Club Floor "Premier Grand" Suite Family Room with Club Lounge Access - Non-Smoking
...
  • Room size: 107 m²/1152 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Keio Plaza Hotel Tokyo?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Keio Plaza Hotel Tokyo?

Keio Plaza Hotel Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3200 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Keio Plaza Hotel Tokyo also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Keio Plaza Hotel Tokyo has a car park right on site for maximum convenience. Parking is available for a fee of 1000 JPY per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Keio Plaza Hotel Tokyo?

Start your mornings right, with the continental and buffet breakfast options offered at Keio Plaza Hotel Tokyo. Asian breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 3000 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Keio Plaza Hotel Tokyo?

Keio Plaza Hotel Tokyo features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and asian. Dishes are served in a la carte during opening hours.

Can special events be hosted at Keio Plaza Hotel Tokyo?

Large events and gatherings such as weddings can be hosted at Keio Plaza Hotel Tokyo. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Keio Plaza Hotel Tokyo?

On-site venues and convenient event services make Keio Plaza Hotel Tokyo an ideal choice for hosting events such as conferences and meetings. The 6 venues can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Keio Plaza Hotel Tokyo?

Keio Plaza Hotel Tokyo does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Keio Plaza Hotel Tokyo

  • 9.2
    Exceptional
    Location

    "It's a 5-minute walk from Shinjuku train station which makes it really convenient to move around."

    Benjamin

    |

    February 20, 2020

  • 10.0
    Exceptional
    Spaciousness

    "Nice sized well-appointed room in classic well located hotel in Tokyo."

    John

    |

    February 22, 2020

  • 7.6
    Very good
    Location

    "Good location, very close to Shinjuku station and shopping area."

    songsamorn

    |

    February 24, 2020

Property ranking|Compared to 7,154 Tokyo properties
See all rankings
Room comfort score
8.5/10
Room size
41 sqm.
Location score
8.9/10
Cleanliness score
8.8/10
Better than
98
%
of Tokyo properties
Bigger than
98
%
of Tokyo properties
Better than
95
%
of Tokyo properties
Better than
95
%
of Tokyo properties
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Overall rating:
8.4
Excellent
10,337 reviews
Cleanliness
8.7
Facilities
8.3
Location
8.8
Read all reviews >
What travelers say they love:
The best is their service, be that staff at the reception, r...
Shuk from Hong Kong
Group
More about Keio Plaza Hotel Tokyo

More about Keio Plaza Hotel Tokyo

Keio Plaza Hotel Tokyo is modern, simple, and convenient. It is located in central Tokyo and is 30 minutes from the entrance to the expressway that leads to the main parts of the city and Narita Airport that is 90 kilometers away.

Each room is painted in a soothing shade, providing both comforts and functionalities for guests. All rooms are well-appointed with a satellite TV, Japanese bathrobes, and tea making facilities.

Guests can indulge in some authentic Chinese cuisine or some delightful Japanese dishes at either Nan-En (a Chinese restaurant) or Kagari (a Japanese restaurant). Guests can enjoy meal with the spectacular city view of Tokyo in Club Floor Lounge. The cleanliness, efficiency, and functionality are the hallmarks of Keio Plaza Hotel Tokyo.

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Most talked about facilities

Housekeeping
221 mentions
Breakfast
82 mentions
Internet
51 mentions
Food & Dining
48 mentions

What they offer

9.2
Exceptional
Cleanliness

"Rooms are clean and we had a great time at the Premier loung..."

Amy

|

February 13, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American

Restaurants on site

スーパーブッフェ グラスコート
Cuisine:European, Japanese
Menu:A-la-carte
中国料理 南園
Cuisine:Chinese, Cantonese
Menu:Buffet
オールデイダイニング 樹林
Cuisine:American, European
Menu:Buffet, A-la-carte
フレンチ&イタリアン デュオフルシェット
Cuisine:French, Italian
Menu:Buffet
コリアンダイニング 五穀亭
Cuisine:Korean
Menu:Buffet
懐石 蒼樹庵
Cuisine:Japanese
Menu:Buffet
和食 かがり
Cuisine:Japanese
Menu:Buffet
天麩羅 しゅん
Cuisine:Japanese
Menu:Buffet
鉄板焼 やまなみ
Cuisine:Japanese
Menu:Buffet
すし 久兵衛
Cuisine:Sushi
Menu:Buffet
そば 麓屋
Cuisine:Japanese
Menu:Buffet
Show more

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Keio Plaza Hotel Tokyo from real guests

Overall rating
8.4
Excellent
From 10337 reviews
8.8Location
8.7Cleanliness
8.5Room comfort and quality
Agoda Reviews (6837)Booking.com Reviews (3499)
Rating via Agoda8.4
/
10
Cleanliness8.7
Facilities8.3
Location8.8
Room comfort and quality8.5
Service8.5
Value for money7.9
High score for Tokyo
Rating
9+ Exceptional (1283)
8-9 Excellent (936)
7-8 Very Good (1010)
6-7 Good (319)
<6 Below Expectation (334)
Time of the year
Mar - May (1078)
Jun - Aug (912)
Sep - Nov (794)
Dec - Feb (1098)
Don't miss out!Properties in Tokyo are being booked every minute!
All guests (6837)
All room types
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Show reviews that mention 

Showing 3882 verified guest comments
12345
9.0
Exceptional
Gisela from Philippines
Family with young children
Plaza Superior Twin Room - Non-Smoking
Stayed 6 nights in November 2014

Great Location”

location, friendly staff, big rooms

We stayed at Keio Plaza Hotel for six nights and I would say that the location, service and amenities were very good. The room, although a bit dated, was clean and spacious. The room was also wifi ready but we were not able to use it since we rented a portable wifi device. The staff was very courteous, everyone was welcoming and accommodating. Keio is strategically situated in the heart of Shinjuku. It is close to the main Shinjuku Station which allows easy access to all points in Tokyo. It is near to many restaurants and shopping centers yet its location is great as it is in the quieter part of Shinjuku. There is a convenience store in the hotel building which was very helpful to us in case we have forgotten something we needed to buy for our son or in case we wanted to have a quick snack. Keio is a very convenient place to stay. The Airport Limousine Bus would pick up and drop off right at the hotel, even the tours would pick up at Keio. We also availed of the free shuttle service to and from Disneyland and Disneysea the hotel provides its guests upon reservation. Accommodation in this hotel is quite pricey but with its excellent location and big rooms by Tokyo standards, I think it's worth the price.

Reviewed November 18, 2014
9.3
Exceptional
Adrian from Indonesia
Couple
Stayed 4 nights in July 2013

Very enjoyable stay, will choose this hotel again”

Nice and modern room design, very convenient location in Shinjuku and efficient service

It was our first trip to Japan. We really enjoyed Tokyo and our stay at Keio Plaza Hotel. The room was very clean, modern and spacious. The amenities at the Plaza Premier Room was good, e.g. capsule coffee maker, L'Occitane toiletries and free Wi-Fi. Stunning view from the room looking over Cocoon Tower and Shinjuku skyline. The hotel is located just a few minutes from Shinjuku Station, department stores, local eateries and office towers. Airport Limousine Bus from Narita and Haneda Airports stops at the hotel. Smooth and efficient check in and check out. The concierge was very helpful with the bus ticket reservation. Con: the TV only comes with Japanese channels and international news channels (CNN and BBC). There was no other English channel. Anyway, we did not go to Tokyo to sit in our room and watch TV, so it was not a major issue. We will choose Keio Plaza Hotel again for our next trip.

Reviewed July 12, 2013
9.2
Exceptional
Ser from Singapore
Couple
Stayed 7 nights in April 2018

Good convenient location, quiet, free good neighbour shuttle bus to Disney resort”

Food for 2 restarants identical (western buffet and mixed buffet with western and Japanese) even though given 3 choices of restaurant for breakfast. Enjoyed breakfast at Japanese Kagari restaurant though. Location is convenient as hotel is walking distance from Shinjuku main station and another station (toei line). Opposite tokyo metropolitan govt building where u can go to the observational tower for free. Free good neighbour shuttle bus to and fro Disney resort useful especially after spending more than 12 hrs at either Disneyland or disneysea. There is a small convenient shop located in the basement of the hotel. Friendly and helpful staff who can communicate in English fairly effectively. Walking distance to Shinjuku shopping and nightlife area. Hotel room was spacious, especially if you plan to buy alot as the extra space helps in terms of packing. Hotel was clean, everything was working. Overall enjoyed my stay and would definitely recommend others to try Keio Plaza Hotel.

Reviewed April 26, 2018
9.0
Exceptional
Beinvenido from Philippines
Couple
Stayed 4 nights in March 2012

A reliable Tokyo favorite”

Location, attentive service, nice room

this is our third time staying at the keio plaza. we love this hotel for its great location, a short walk to shinjuku station which has all the major train lines and bus lines. along the way, there is a great variety of restaurants and shops to browse. shinjuku also has a huge underground shopping area called a subnade adding to the many choices aboveground and in the station. it's also perfect for when it's raining or very cold outside. the hotel itself is huge but service remains personalized. the airport limousine service stops right at the hotel and the bellhop quickly helps with luggage. check in is quick and efficient and this time, we were given a huge room with a lovely view of the tokyo skyline in the south tower. the bathroom is a nice size with good amenities except no lotion so bring your own. there's also green tea in the room but no coffee which was fine as we are not coffee drinkers. all in all, a great hotel for a short holiday in tokyo. tip: try the himawari sushi place very near the burger king which is between the hotel and the station. superior sushi and sashimi at very reasonable prices!

Reviewed March 11, 2012
9.0
Exceptional
ARSENIO from Philippines
Family with teens
Stayed 5 nights in April 2014

Comfortable and Enjoyable”

Located near Shinjuku Train Station, Department Stores nearby, free shuttle to Tokyo Disneyland.

Our stay at Keio Plaza Hotel is great. First of all, they are included in the route of the Airport Shuttle Bus. Second, we can see Tokyo and it's surrounding area by going up the Tokyo Metropolitan Government Building for free and located in front of the hotel. Third, they are included in Tokyo Disneyland's Partner Hotel which provides free shuttle to and from the theme park. Fourth, the hotel is located close to Shinjuku train station. Fifth, there are department stores, restaurants, and mini-marts located within the vicinity. Sixth, located at the basement of the hotel are restaurants, convenient store, and bread shop. And Seventh, for one day, we can see Mount Fuji from our hotel window!!! Check-in and Check-out is a breeze. Will stay again in this hotel when we return to Tokyo!!!

Reviewed May 07, 2014
9.6
Exceptional
Zubaidah from Singapore
Family with teens
Plaza Superior Room in South Wing - Non-Smoking
Stayed 2 nights in December 2017

Great Holiday and stay at Keio Plaza ”

I just arrived to Shinjuku from Osaka, The experience I had for accomodation in Osaka that I booked on Agoda had been awesome and was looking forward to the accomodation in Shinjuku. However I booked my hotel online on another very popular website indicating the same number of pax - 3 pax. When i checked in the room, I had a very small room with one very small bed. I went to the reception and said how can you give me such a small room for 3 person with only 1 bed ? The hotel service there was horrible. I immediately checked under Agoda and found this wonderful hotel - Keio Plaza and I moved from the horrible and bery popular hotel to Keio Plaza. The experience was amazing and the rooms were large with 3 beds. The location was fantastic and my kids and I had fun walking to town from our hotels as we passed so many awesome places to discover. Keio hotel also provided a smart phone for free which was so helpful. I also left my wallet at the hotel and the staff kept it for me !

Reviewed December 27, 2017
10.0
Exceptional
Ivan from Australia
Couple
Stayed 5 nights in May 2009

Good Location”

Easy to locate, close to amenities. very big hotel, helpfull staff

It was our first time in Tokyo, from others they recommended to stay in Shinjuku. and i heard a good recommendation about Keio Plaza as a good hotel and convenience to stay, as it was surrounded by good restaurant and lots of shopping area and near train station. As for the room, we booked Plaza BIZ Plus with a queen bed. it was a good size room, and the bed was comfortable. Also we had a wireless internet for free. a plus point for us. For the Staff, they were very helpfull and everyone can speak english verywell. Concierge was good on showing us how to go around by train. we were also used their free shuttle bus to Disney Sea. and From - To Airport , we were just using Airport Limousine, Drop off and pick up from hotel. very convenience. We had a good stay with Keio and already planning our next visit to Japan and defenetly will stay at Keio again.

Reviewed June 16, 2009
10.0
Exceptional
Lee from Singapore
Family with teens
Stayed 3 nights in May 2012

Great location with huge room at good Price”

Near shopping like

the keio plaza is modern, simple and convenient. it is located in central tokyo and is 30 minutes from the entrance to the expressway which leads to the main parts of the city and to narita airport which is 90 kms away. the rooms are painted in soothing shades and they are comfortable and functional. satellite tv, japanese bathrobes and tea-making facilities are in each room. there is a chinese restaurant called nan-en which serves authentic chinese cuisine from different regions of the country and a japanese restaurant called kagari which serves some surprisingly exciting japanese dishes. cleanliness, efficiency and functionality are the hallmarks of the keio plaza hotel. to continue with your reservation at keio plaza hotel, please enter your arrival and departure dates into our secure online form

Reviewed May 08, 2012
9.6
Exceptional
Maria from Philippines
Family with teens
Standard Double - Non-Smoking
Stayed 4 nights in April 2019

Topnotch”

Our family of 5 (hubby and I, plus our 3 children in their 20s) enjoyed our stay here. It is located in a quiet area of Shinjuku but is a mere 5 minute walk to shops and restaurants. Shinjuku Station is 10-15 minutes away but you wouldn't mind the walking as you'd be busy looking into shops and checking out restaurants along the way. On the other side of the huge Shinjuku Stn are more shops and restaurants. Our rooms were a good size and came with smart phones which proved to be very useful (esp. for families whose older children tend to wander off). The bathroom, as in most bathrooms in Japan, have high-tech water closets and L'Occitane hygiene and skin care products. Breakfast is a choice of 3 restaurants but Glass Court was the popular choice as it offers a mix of Western and Japanese cuisine. That being the case, expect to spend 10-15 minutes of queuing if you come down at 8 a.m. As Keio is a popular hotel, expect some amount of queuing, too, at check-in. Foreign exchange ATM machines are available at one end of the lobby. Overall, our family enjoyed our stay at Keio Plaza Hotel.

Reviewed September 22, 2019
9.6
Exceptional
Anna from Australia
Couple
Standard Double Room - Non-Smoking, Newly Renovated
Stayed 4 nights in January 2019

Excellent Location and Comfortable Stay”

We stayed in the renovated double room in the main tower. The room with neutral decor is big by Japanese standard. The housekeeping staff has done a great job in keeping it clean daily. We had a really comfortable stay. The staff from the Bell Captain and Reception were all polite, friendly and efficient. Keio Plaza is a designated stop for the airport shuttle bus. Tickets can be bought in the arrival hall of the Haneda Airport and the Bell Captain desk in the Hotel - an absolute hassle free arrangement. The west entrance of the Shinjuku station is about five minute walk from the hotel. We found it very convenient especially we made a couple of day trips outside Tokyo. We took western buffet breakfast in one of their cafes daily. The selection was standard but adequate. We also had a teppanyaki dinner at the hotel. It was certainly very special: high quality of food and attentive service. We felt very pampered. No doubt, we will choose to stay here again in our next visit to a Tokyo

Reviewed January 15, 2019
8.7
Excellent
Khin from Singapore
Group
Stayed 3 nights in November 2009

Keio Plaza, Tokyo”

excellent location, well appointed rooms, excellent room service, well known to neighbourhood merchants, everything works.
fluency in English of some staff pricey

The Keio Plaza Hotel in Shinjuku, Tokyo is somewhat old and looks its age from the outside. However, it's a different story once in the hotel. It's general areas are lively and busy in a positive sort of way. You get the impression that it's alive yet one does not get the disorganised, haphazard and messy feeling which is so common with hotels which are popular with groups of tourists. The Keio is not cheap but is worth every extra Yen which we paid for it. The rooms are well appointed and very well maintained. Room service has been excellent and housekeeping second to none. We will most certainly stay in the Keio when we are back in Tokyo again. However, it has to watch its price!

Reviewed November 19, 2009
9.3
Exceptional
Eric from Philippines
Family with young children
Stayed 3 nights in October 2008

Best Off-park disney Hotel”

right in the heart of tokyo
none

We had great time in Keio Plaza Hotel Tokyo and really want to stay here for longer. Room was so nice and very clean. Internet and wifi were available. Staff were so helpful and they helped us a lot for useful suggestion. We love this hotel and widh to turn back soon. more Superb location in the middle of shinjuku, close to shopping, restaurants, and of course Shinjuku Station. Roomsize was pretty good by japanese standard - Staff very friendly and helpfull. korean BBQ restaurant on groundfloor comes highly recommendable, with very tasty dishes and excellent service.

Reviewed November 30, 2009
8.8
Excellent
Tan from Malaysia
Family with young children
Stayed 4 nights in March 2016

Excellent location, staff and restaurent”

This is my first stay at Tokyo, Shinjuku. I am blessed that I am staying at this hotel for my 4 nights stay. The hotel got the bus shuttle to Tokyo Disneyland, however you need to book early subject to availability. If not I may suggest just taking JR Train which is convenient and good riding experience with fair price. The hotel got convenient shop and plenty choices of restaurant. If you like jogging, I strongly recommend you to have a good jogging session around the hotel and Shinjuku. It is an amazing experience. Cheers for Keio Plaza Hotel and I wish I will come back again soon. Thank You

Reviewed March 21, 2016
10.0
Exceptional
Pilar from Australia
Couple
Standard Twin Non-Smoking
Stayed 3 nights in January 2017

The perfect stay!”

Everything about this hotel was amazing! The place was incredible, very large rooms, clean, amazing bathroom products were great quality (branded products) and staff went above and beyond to help. The free shuttle bus was a bonus. The hotel has lots of restaurants and shopping stores to visit (reminded us of a mix between a hotel and department store) and art gallery. Having been there in the middle of winter, there were a few very painfully cold nights where it was difficult to walk around outside as it was so incredible cold, so the amenities were a bonus. After changing hotels last minute due to a horror of a hotel we had previously arrived to, the Keio Plaza was the ultimate experience and ensured we left Tokyo on a high. They accomodated us beautifully! Well placed around the corner from all the night life in Shinjuku and the main train station. The only thing which was a bit painful was the wifi as it kept disconnecting when we left the room even though we were still inside the

Reviewed February 03, 2017
9.3
Exceptional
Yee from Malaysia
Family with young children
Stayed 3 nights in December 2010

Great location and suites at very reasonable rates”

Location location - the exit at lower floor brings you right into the walkway to Shinjuku station
As mentioned by most travellers, the lobby

Keio Plaza Hotel is at an extremely good location with newly renovated suites at very reasonable rates for Tokyo standard. Being so near Shinjuku station have its many pluses - access to great food and shopping. (To the ladies - Keio provides Loccitane toiletries in Plaza Premier suite). Another plus is that the airport limo from Narita Airport stops right in front of the hotel. You will enjoy free shuttle (to and fro) Disneyland resort. In fact, we may even not stay in Disneyland vicinity in our next trip and shuttle from Keio instead.

Reviewed December 15, 2010
9.6
Exceptional
Kristabelle from Singapore
Group
South Tower Plaza Superior Double Room - Non-Smoking
Stayed 5 nights in May 2015

Impressive customer service”

We were utmost impressed by the customer service provided by Keio Plaza Hotel. One of us left a package behind in our hotel in Osaka and the staff at the reception was kind enough to call the hotel and arrange for the package to be delivered to Keio Plaza Hotel. The hotel rooms we stayed in were big, comfortable and clean. The hotel is also located relatively near to Shinjuku station, so getting around Tokyo is not a big problem. No complaints!l whatsoever! :)

Reviewed May 09, 2016
9.7
Exceptional
YUHUA from Taiwan
Family with young children
Plaza Superior Twin Room - Non-Smoking
Stayed 2 nights in April 2015

Shinjuku Keio Plaza Hotel is Family's Best Choice”

Hotel Location / Renovated Rooms / Good Neighborhood Service for Customers

Shinjuku Keio Plaza Hotel is an English-Speaking village where world-wide customers find their hearts' desire. Besides Satisfactory Service, Shinjuku Keio Plaza Hotel earns " Family's Best Choice" reputation in Tokyo Japan, which satisfies Mothers' Needs with Secured Equipment/ Capacity while staying with babies/young kids. Thank you, Shinjuku Keio Plaza, once again!

Reviewed April 30, 2015
9.2
Exceptional
Rhea from Philippines
Group
Standard Twin Non-Smoking
Stayed 4 nights in October 2016

Good hotel in Shinjuku”

The hotel itself is very nice - clean comfortable rooms, quite a wide variety of good restaurants and shops inside the hotel. The breakfast buffet is quite popular and often has a long queue of people outside. The service is quite efficient especially with booking your airport limousine ride to the airport. I was quite impressed as the concierge handled all of this for us quite efficiently. Keio is conveniently located near a lot of eating and entertainment spots, both high end and touristy/low end. There are a few malls that are about 10-15 mins walk from the hotel, where the Shinjuku station is. This is another area where you can find some really nice places to eat and shop. The busy area 2 streets away from Keio, with all the neon lights, has a lot of restaurants and drugstores where you can have your fill of drugstore make up and skin care products. A walk down this area can be confusing but also entertaining. All in all, Keio Plaza is a good hotel and is good value for money. I would rate this hotel 4 star, however.

Reviewed December 16, 2016
10.0
Exceptional
Lynn from United States
Couple
South Tower Plaza Superior Double Room - Non-Smoking
Stayed 1 night in May 2015

Best Hotel in Shinjuku”

Customer service, large and clean room, awesome restaurants, bus Pu at Hotel to Disney n airport.

We had a lovely room, very spacious, clean, quiet. The bed was awesome and the pillows were a little hard for us but we slept very well. The food at the Japanese Restaurant was the best tasting. We ordered the Sakura complete meal and was not disappointed. The Crystal buffet in morning was very delicious. The customer service was excellent!!! We will be back to book at this hotel definitely. helped us Chk in, hold our luggage, make dinner reservations, and upgraded our room. The Hotel is lucky to have him as he exemplified customer service! Our experience with Keio Plaza started on a positive note because of his services. The ambiance of the Hotel with the crystal chandeliers, the most beautiful flower arrangement in the foyer, and we even witnessed the new floral arrangement being done by a guy. The Shinjuku train station was a very short walk from Keio. Very safe and Odakyu, Keio Dept, n Lumine was right there!

Reviewed May 30, 2015
9.3
Exceptional
Joanne from United States
Family with young children
Stayed 5 nights in July 2012

lovely hotel in a convenient location”

good size room, english language newspaper in the morning, convenience store in hotel, tons of restaurants, excellent location for jr and subway

i was a little worried about the keio plaza being too big and impersonal, but this was not the case. it is huge, but everyone was extremely friendly. we had no problems at all, and enjoyed the relatively good-sized room (for japan), wired internet, free international herald tribune, a convenience store right in the hotel, convenient location for our needs. we did not get a plan that included the breakfast buffet, but we did eat at the buffet one morning and it was an excellent assortment (fruit, yogurt, cereal, all kinds of bread and pastry, salad, juice assortment, eggs and bacon, sauseges, fried potatoes as well as japanese style breakfast buffet), if a bit pricey for adults and our daughter, who is 9. we mostly ate outside of the hotel, the one time we did eat at the tempura restaurant, service was slow. but the convenience store is well stocked, including typical boxed meals, onigiri (rice balls), and cut up fruit (later in the day). there are nearby department stores (restaurants, take out items from the basement markets) at shinjuku station, and a business building across the street with a restaurant mall if you choose to eat elsewhere. reasonably priced for a large hotel with exceptional service. airport shuttle bus to and from narita is very convenient

Reviewed July 12, 2012
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