Recent customer comments

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Excellent



based on 2550 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.5
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SI from Macau
Couple
Standard King Bed
Stayed 1 night in November 2015
Keio Plaza Hotel
good location
Reviewed December 24, 2015

Pintas from Thailand
Couple
Standard Double - Non-Smoking
Stayed 2 nights in December 2015
Guest Relations Staffs are terrific!!!
Staff, Big room, Airport Limousine to/from the airport
The room is big comparing to other hotels in Shinjuku. You can take the airport limousine bus directly to/from the airport. It's a short distance walking to Shinjuku Station. The guest relations staffs were all helpful and nice. They booked many restaurants for us and made changes upon our request. There are many famous restaurants near the hotel such as Imahan and Ippudo Ramen. We would recommend this hotel to anyone wanna visit Tokyo.
Reviewed December 23, 2015

Pintas from Thailand
Family with young children
Superior Non-Smoking
Stayed 4 nights in December 2015
Best staff performance
Staff helpfulness, Location, Spacious room
We booked a room for 3 people and it was big enough comparing to other hotels we used to stay in Shinjuku. The room is clean and have all the amenities. They even have the convenient store right in the hotel which is very convenient. Most importantly, we couldn't thank the Guest Relations staffs enough as they booked all the restaurants for us. Their prompt service was very impressive. We would definitely stay at Keio for our next visit to Tokyo.
Reviewed December 23, 2015

Edrick from Australia
Couple
Premier King (non-smoking)
Stayed 2 nights in February 2015
Keio hotel
Location, room comfort, lounge
Reviewed December 23, 2015

Susan from Malaysia
Family with teens
Superior Twin Non- Smoking
Stayed 5 nights in December 2015
Location
Location, big rooms, full bathroom amenities
Everything was great except we could hear the guests in the upstairs room walking about!
Reviewed December 22, 2015

Prasit from Thailand
Group
Plaza Luxe Double Room - Non-Smoking
Stayed 3 nights in November 2015
Hotel in good location
Location, Clean, Service
Reviewed December 22, 2015

Kelvin from Singapore
Family with teens
Superior Non-Smoking
Stayed 6 nights in December 2015
Keio plaza review
Room, service and location
Near train station and room is resonably big and comfortable
Reviewed December 21, 2015

Charlene from Malaysia
Couple
Standard Twin - Smoking
Stayed 2 nights in December 2015
Comfortable and peaceful
The sense of space, the comfort, the location
It was very pleasant,and a good place to rest as the room was spacious, beds were comfy and the space was well-maintained. Staff were very helpful. Another convenience is there is a direct bus to Haneda Airport. We also had a terrific view!
Reviewed December 21, 2015

jidapa from Thailand
Couple
Standard King Bed
Stayed 4 nights in December 2015
Good
Location,price,easy to access
Quite good
Reviewed December 19, 2015

Grace from Philippines
Couple
Superior Twin Non- Smoking
Stayed 5 nights in December 2015
6 days in Tokyo
Near at Shinjuku Station, food across the streets, shopping centers, and convient stores.
It was a good hotel, the staff are very polite and accommodating.
Reviewed December 18, 2015


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