Recent customer comments

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Excellent



based on 2548 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.7
  • Food/Dining 7.5
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ken from Malaysia
Families with older children
Superior Twin Smoking
Stayed 5 nights in December 2015
Nice location with superb bell boy services
central location, convenient and clean
Very pleasant
Reviewed December 17, 2015

Arfah from Singapore
Families with young children
Kitty Town Room - Non-Smoking
Stayed 2 nights in December 2015
Close to tax-free electronics store
Location, Comfort and Cleanliness
Reviewed December 16, 2015

Arfah from Singapore
Families with young children
Superior Twin Non- Smoking
Stayed 2 nights in December 2015
Location & comfort
Close to tax-free electronics store
Reviewed December 16, 2015

Arfah from Singapore
Families with young children
Superior Twin Non- Smoking
Stayed 2 nights in December 2015
Close to tax-free electronics store
Location, Comfort and Cleanliness
Reviewed December 16, 2015

Wing from Hong Kong
Groups
Stayed 3 nights in December 2015
Perfect Location
Very convenient to access the public transportation
Reviewed December 15, 2015

Thomas from United Kingdom
Business travelers
Plaza Luxe Double Room - Non-Smoking
Stayed 3 nights in November 2015
okay
the room was comfortable and large by tokyo standards
I have one gripe with the check in process. The clerk was EXTREMELY pushy in asking for my personal information. They have everything they need including a copy of my travel document but 'it is the hotel policy to request email and home address'. Well sorry but that is unnecessary and an invasion of privacy. I refused several times and eventually was checked in. This is not acceptable.
Reviewed December 13, 2015

CHAN from Singapore
Families with young children
Standard Double - Non-Smoking
Stayed 7 nights in December 2015
Disappointment
Location, location & location
Hotel staff is too rigid when we requested for late check out at 1pm as our flight home is at 4plus. When we asked why other hotels are flexible when it comes to this, the staff said bluntly that they don't allow late check out unless guest pays for it. When I said my child is still asleep (not well), he said wake him up! This will be my 1st time and last time to this hotel.
Reviewed December 10, 2015

Cheryl from Singapore
Families with older children
Standard King Bed
Stayed 2 nights in December 2015
Decent size rooms n toilet
Location - In between shinjuku n tocho Mae stations. Many different types of restaurants in hotel.
Reviewed December 10, 2015

chan from Canada
Solo travelers
Deluxe Twin - Smoking
Stayed 3 nights in November 2015
Large room unstable wifi
Airport bus , professional staff, quick check in and out
Few times staying in this hotel, better choose renovated room, large hotel so lots of guests may have the breakfast at the same time, can't avoid long queue. Staff is always professional , room is clean Wifi is not very stable this time
Reviewed December 08, 2015

Teo from Singapore
Families with young children
Superior Twin Non- Smoking
Stayed 7 nights in November 2015
Convenient and clean
Convenient , clean and spacious.
This is the second time I am staying in Keio. Love the convenient location of this hotel.
Reviewed December 08, 2015


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