Verified traveler reviews

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based on 2550 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.5
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Bianca from United Kingdom
Standard King Bed
Stayed 3 nights in September 2015
Perfect location
The great location - heart of central tokyo. The attentiveness of the staff. The fantastic views from our room.
We found the suite to be of a high standard with plenty of space, which is a rare commodity in Tokyo. The pillows could have been a bit fluffier, I found that when I rested my head the stuffing parted ways around my head therefore offering very little support. That being said the bed was comfortable and I never had a problem sleeping. The staff were great and the location was fantastically convenient. Being close to Shinjuku station meant that we could explore Tokyo without complication complication. The Narita Express also terminates /departs from here from here.
Reviewed September 29, 2015

WIDJAJA from Singapore
Stayed 1 night in September 2015
Convenient location, but room is a bit dated
Convenient location, within walking distance to many eateries and shops
Pleasant, but not fantastic. Room is a little bit dated but spacious for Tokyo standard
Reviewed September 29, 2015

GRACE from Philippines
Standard Twin Non-Smoking
Stayed 2 nights in September 2015
vacation blast
food, room
Reviewed September 27, 2015

Eunice from United States
Superior Twin Non- Smoking
Stayed 3 nights in September 2015
Very nice and good location
Very Good Stay
Reviewed September 24, 2015

NGUYETTAN from United States
Solo travelers
Superior Twin Non- Smoking
Stayed 1 night in September 2015
Nice and clean hotel
Clean, Location & 3 beds available
Everything was good except one gentleman who took care the airport limousine was not friendly. His English was OK. When I asked him about the schedule, he did not understand and his response was "What do you want?" It's not what I expect from this type of hotel. His Japanese name is long so I couldn't report him to upper level management. I still had a good time staying there. Thank to all friendly & helpful staffs.
Reviewed September 23, 2015

Yan from Hong Kong
Solo travelers
Premier King (non-smoking)
Stayed 5 nights in September 2015
1/ nice premier service 2/ nice house keeping serice 3/ so near the Shinjuku station
Reviewed September 22, 2015

Karen from Philippines
Families with young children
Deluxe Twin - Non-Smoking
Stayed 5 nights in September 2015
Great hotel - will stay here again
Spacious and clean rooms, Great and friendly service, Location
Reviewed September 22, 2015

TEERAPUN from Thailand
Families with young children
Superior Twin Non- Smoking
Stayed 4 nights in February 2015
Reviewed September 21, 2015

Norminda from Philippines
Standard Twin Non-Smoking
Stayed 3 nights in September 2015
good location with big rooms
clean,good lication and big room
Reviewed September 21, 2015

Alvin from Indonesia
Premier Twin (non-smoking)
Stayed 4 nights in October 2014
Location is very convinient
location location and location
Reviewed September 20, 2015


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