Recent customer comments

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based on 2551 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.5
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Rao from Singapore
Family with young children
Superior Non-Smoking
Stayed 3 nights in December 2014
Nice hotel
location, location, location
Reviewed April 21, 2015

Eduard from Indonesia
Family with young children
Superior Non-Smoking
Stayed 4 nights in April 2015
Good location, bigger rooms
Good location, bigger than average room, friendly staff
I am travelling with my wife and 2 kids and they sleep comfortably with the good sized room they have.
Reviewed April 21, 2015

Park from Thailand
Superior Double Non-Smoking
Stayed 3 nights in April 2015
Cleanliness staff comfort
Far away from station but other than that everything was fine.
Reviewed April 21, 2015

Liza from Philippines
Family with young children
Premier Twin (non-smoking)
Stayed 5 nights in April 2015
1) accessibility to trains and m
Reviewed April 20, 2015

andrew from New Zealand
Premier King (non-smoking)
Stayed 4 nights in April 2015
Location. Bell boys tell the taxi drivers where you want to go in Japanese which was helpful
They have decent king sized beds . No twin share which was good considering we were a couple
Reviewed April 20, 2015

Tom from Belgium
Family with young children
Superior Twin Non- Smoking
Stayed 2 nights in April 2015
Big hotel with facilities, spacious room
Room size, Food options, Accessibility
The hotel is near Shinjuku station (walking distance without luggage). The rooms are spacious for Japanese standards and clean. Staff is polite and friendly but could not accommodate the request for a baby bed for our smallest. The hotel has many good restaurant options throughout the building, as well as bars with views on the higher floors. A convenient place to stay.
Reviewed April 20, 2015

SARIN from Cambodia
Plaza Luxe Double Room - Non-Smoking
Stayed 3 nights in April 2015
Room, Services, Breakfast
It was really good, but most of staff do not speak english well, so it is hard to communicate with them when we need some services in the hotel.
Reviewed April 20, 2015

Sirima from Thailand
Business traveler
Deluxe Twin - Non-Smoking
Stayed 4 nights in April 2015
Good location & service
Location ,Service ,comfort
Reviewed April 19, 2015

Kelvin from Philippines
Standard King Bed
Stayed 3 nights in April 2015
Very good hotel
Choices (food, shopping, transportation)around the hotel
Very please with the hotel however, very difficult to travel with luggage if using subway, airport. Not ideal if you are with kids (if using subway)
Reviewed April 17, 2015

Supaporn from Thailand
Standard Twin Non-Smoking
Stayed 2 nights in April 2015
Reviewed April 17, 2015


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