Recent customer comments

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Excellent



based on 2544 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.5
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Shuk from Hong Kong
Couples
Premier King (non-smoking)
Stayed 3 nights in March 2015
Excellent hotel
Perfect location, room size. Good service
Very enjoyable stay. Hotel is well maintained, though the hardware is a bit old fashioned. Service is good. Location and room size is perfect. Highly recommend for all kinds of travellers.
Reviewed March 25, 2015
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Wing from Hong Kong
Business travelers
Standard Double - Non-Smoking
Stayed 2 nights in March 2015
Nice stay, good service
Nice location, good service, tidy
Reviewed March 25, 2015
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Da from Vietnam
Business travelers
Stayed 3 nights in March 2015
The best hotel I have ever stayed in Japan.
Location, scale and service.
It was wonderful. I will stay in it again.
Reviewed March 24, 2015
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Stephen from United States
Couples
Standard King Bed
Stayed 2 nights in March 2015
Business district hotel
Clean comfortable attentive staff
This is a great hotel, but be aware it's in the business district of Tokyo, which is quieter and less crowded than other tourist sections. It is very close to the main shinjuku terminal, so if you plan to travel by train/subway and would prefer a place not directly above all the action, this is a great hotel. The staff was very friendly and the room was excellent(big, impeccably clean, and comfortable)
Reviewed March 24, 2015
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Peter from United States
Business travelers
Stayed 2 nights in March 2015
clean hotel
1. clean 2. good location 3. friendly staffs
Reviewed March 23, 2015
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Peter from United States
Business travelers
Stayed one night in March 2015
Clean hotel
1. clean 2. good location 3. friendly staffs
Reviewed March 23, 2015
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Khor from Malaysia
Families with young children
Superior Twin Non- Smoking
Stayed 2 nights in March 2015
nice, clean & good hotel
clean & nice hotel & good location
Overall it were good, staff are friendly & hotel location very near to metro station.
Reviewed March 23, 2015
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Itti from Thailand
Couples
Superior Non-Smoking
Stayed 3 nights in March 2015
Nearly superb only breakfast let it down
Location, Cleanliness, Staff
We had a great stay here. Location is superb , only a few minutes walk from Shinjuku station and there are lots of shops and restaurant along the way. Staffs were super helpful and polite. Room was very clean. We stayed there for three nights and the only let down in my oppinion was the breakfast where they were very few selections.
Reviewed March 21, 2015
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Moi from Singapore
Business travelers
Stayed 4 nights in March 2015
Happy holiday
Bathtub,hair dryer very powerful until my hair all drop,
Very good
Reviewed March 21, 2015
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Hayley from New Zealand
Couples
Plaza Luxe Double Room - Non-Smoking
Stayed 2 nights in March 2015
Great location
Location, staff
Great location in the heart of shinjuku. Staff were very helpful from the moment we arrived.
Reviewed March 21, 2015
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