Verified traveler reviews

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based on 2551 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.5
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Temmy from Indonesia
Standard Double - Non-Smoking
Stayed 2 nights in March 2016
Nice ambience
Nice place at Shinjuku Tokyo, good services, clean hotel and can speak Bahasa. Very unexpected for me.
Reviewed September 19, 2016

Haji from Brunei Darussalam
Families with young children
Standard Twin Non-Smoking
Stayed 4 nights in September 2016
strategic place
nice hotel, very near to shopping and subway train. The only complain is the swimming pool is not open during my stay, my children is excited to see the pool but it do not open.
Reviewed September 15, 2016

Richard from Australia
Standard Double - Non-Smoking
Stayed 2 nights in September 2016
Excellent hotel, ideally situated
Would have liked to have seen more public lounge areas. There were very few seats in the reception areas and around the shopping and shop areas to sit down
Reviewed September 15, 2016

Nguyen from Australia
Families with young children
Princess Kitty Room - Non-Smoking
Stayed 2 nights in September 2016
Great stay
Very convenient to places, very good service too.
Reviewed September 12, 2016

Yu from Canada
Families with older children
Standard Double - Non-Smoking
Stayed 6 nights in August 2016
Very convenient! Excellent!
Reviewed September 06, 2016

Velma from United States
Families with older children
Plaza Luxe Double Room with free access to Lounge - Non-Smoking
Stayed 1 night in August 2016
We enjoyed our stay.
Reviewed August 31, 2016

Shunfeng from China
Families with older children
Superior Twin Smoking
Stayed 4 nights in August 2016
Good except the breakfast
Nice location, but breakfast just so-so.
Reviewed August 30, 2016

guo from Singapore
Standard Twin Non-Smoking
Stayed 4 nights in June 2016
Good Location
The location is very near to Shinjuku train station. The room is very clean.
Reviewed August 22, 2016

Chi from Hong Kong
Families with young children
Superior South
Stayed 4 nights in August 2016
Room neat and tidy
better to have non smoking room
Reviewed August 22, 2016

Darko from Switzerland
Families with young children
Superior Twin Non- Smoking
Stayed 2 nights in August 2016
Best place in shinjuku
We've been To the park Hyatt before, that is kind of too much! Keio plaza has real japanese service, is cheaper, and really very well located with an underground access To Shinjuku station, many restaurants, bars and shopping areas, very useful during typhoons season!
Reviewed August 20, 2016


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