尊敬的客人 感谢您下榻成都凯宾斯基饭店并与我们分享您的入住体验！ 成都凯宾斯基饭店一直致力于带给宾客非比寻常的欧式体验，我们非常高兴得到您的肯定。我们将继续秉承凯宾斯基的品牌理念，为顾客提供低调的欧式奢华，不断提高我们的服务品质，请相信，我们一直努力确保每一位宾客都受到关爱、尊重和无微不至的照顾。 我们衷心期待您的下次光临！ 成都凯宾斯基饭店总经理 约纳斯▪ 依林
Nice hotel with comfortable rooms & convenient for local public transport. The Paulaner Bar (German) offers buy one, get one free 5 -7pm. Food ther eis also v good. Staff are friendly & efficient. Will stay again.
Dear Peter, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that my team was able to ensure a comfortable and enjoyable stay. Please rest assured that your compliments will be shared with the respective team members. we are looking forward to welcoming you back to Chengdu in the near future. With best regards Kai Behrens General Manager
Good clean hotel. Plenty of dining and drinking options in the hotel. Nice pool and gym. Plenty of staff all efficient. Room nice and clean with a comfortable bed. Good bathroom and shower with a good supply of toiletries. Location perfect for getting around Chengdu with no problems getting a taxi. Metro station within a short walk of the hotel. I enjoyed my stay here and would recommend this hotel to others.
Dear Mr Gary, than k you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that my team was able to ensure a comfortable and enjoyable stay. Please rest assured that your compliments will be shared with the respective team members. Mr. Gary, we are looking forward to welcoming you back to Chengdu in the near future. With best regards Kai Behrens General Manager
Have stayed here many times when in Chengdu. From the efficient & cheerful check-in to the final farewell the staff are always smiling. Rooms comfortable. A bath was available in y room as well as a multifunction shower. Paulaner Bar is another eason I keep coming back here. About 5 minutes walk from Tongzillin Metro.
Dear PETER, Thank you very much for taking the time to review your stay at Kempinski Hotel Chengdu. We hope that you had a safe journey back home and were delighted to read you have enjoyed your time with us and that you will keep your stay in good memory. Please rest assured I will share your comments with my team and I am sure they will be very pleased about your kind words. Thank you for your time again and on behalf of my team I look forward to welcoming you back at Kempinski Hotel Chengdu in the near future. Kai Behrens General Manager
A nice hotel”
Not far from the Tongzillin Metro & located on one of Chengdu's major roads, this hotel was easy to find. Check in was efficient & hotel staff speak reasonable English. The in house bar, the German Paulaner is a winner. Rooms are a good standard. Check out the Lazy Pug bar about 10 minutes walk away for good food & company. WILL STAY AT THIS HOTEL AGAIN.
good business hotel in Chengdu”
I stayed this hotel for 2 nights. Very good experience, Staffs are nice and friendly. Room clean and comfortable. The dinning experience also very good. Value for money. The location also very good, appx 30 mins to airport.
A nice bit of luxury for 3 nights. We went to Chengdu to see the pandas and the staff were very helpful in arranging a car to take us there. The German bistro does good food and beer. Nice room with a lovely big bath - would recommend.
Always a pleasure to stay”
The hotel has a great service from the moment you enter it until you leave. The rooms are big and clean and nice furnished. in the restaurants a nice food is served and the have a outside area to enjoy your beer and dinner. Breakfast buffet is also very nice with a great variety of chinese and continental food.
I have had stayed in this hotel for couple of times. The hotel is located not far away from the airport, and it is also very convenient to travel around within the town as nearby there is a metro station. The hotel staffs are very friendly. You can savor the local food nearby or in the hotel restaurant.
Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel and that especially our location was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel Chengdu in the near future. Kempinski Hotel Chengdu Management Team
Disappointment on this stay”
On my 4 or 5th visit to the Kempinski it is a disappointment to write a poor review. I was in a room at the back of the hotel overlooking a building site that started work at 5:20 am and in earnest at 07:30. During the evening numerous people came into the hotel lobby area smoking and were not challenged (previous review I had commented on staff challenging people)
An okay hotel”
Overall my stay was generally good, the room was comfortable, and staff pleasant. However having stayed at other Kempinski hotels worldwide, i had higher expectations (since my previous stays in Thailand/Indonesia were excellent). There were a few hiccups i experienced, few taxi drivers unable to find the hotel entrance and exit (i.e. turns out, one of the exit signs was pointing in the wrong way), and some disappointments with the room service standard (the 3 meals i had were rather tasteless, a staff didn't know what was on their own menu etc, another one giving me the wrong order once). These weren't big problems of course, but for a 5* hotel, and given the standard of their other international outlets, it was a bit of a let down.
Happy and had a great stay ”
It was a very good although short stay and will definitely look forward to stay again in this hotel and compliments to the front desk staff Paul for his efficient service and also the staff in Harmony the Chinese Restaurant Angel An for her impeccable service .
Good value, but won't knock your socks off”
The Kempinski is among the nicer branded hotels in Chengdu and is perfectly satisfactory in all regards. I don't think seasoned business travelers will be wowed by its finish, amenities or staff, but I don't think it will fail to meet thresholds of acceptability for such travelers either. For the price, however, the Kempinski provides an excellent value.
a spacious hotel with high standards”
we choose the kempinski because of its easy access from the airport and the south and west of chengdu. this is important because chengdu's roads are severely disrupted by road works on the 2nd ring road and the building of the mtr system. they should be finished by the summer. we have had christmas lunch there for the past 5 years. this year was not so good. the turkey was underdone. there was no play space for young children. other food was of a much better standard but no cheese board.
Good location and service ”
Kempinski has long been one of the best hotels in Chengdu for its convenient location - 20-minute drive from the airport and a subway station just 200m away. Room size and property maintenance is good but: (1) there is a car-park gate in front of the hotel entrance so taxi drivers are reluctant to drive in and tend to drop you off outside the main road. Though 50m away from the hotel entrance, I was caught in the rain this time. (2) not many good F&B outlets nearby only perhaps a dozen local ones in th opposite streets. (3) the pillows are bad - one is too flat but two are too thick!
A good classy hotel”
we have spent christmas here several times and there are events for all wallets. we have the christmas buffet lunch as we are joined by younger family members. this year was less christmassy. few table decorations. the food suits all cultures. however, there were no brussel sprouts to accompany the turkey. in fact the only western vegetables were roast potatoes. all the same, our guests (british & chinese) enjoyed their time.
Superb hotel with charming and excellent service”
this is a grand hotel with excellent facilities and beautifull rooms. all one's wants had been considered and provided. in particu;lar we had splendid serice from the concierge staff and were very impresed by the limousine transport both for our transfers and tours. all the staff were charming, polits, courteous and extremely helpful. one criticism would be that towels for the pool seemed very restricted and it would be helpful to provide a plastic bag to carry back one's wet swimming costume.
High class hotel with attentive staff”
We arrived before noon and our room was not ready so we were upgraded to the executive floor. This was excellent and gave us access to the executive lounge for internet access. Also staff very helpful in accessing internet in our room. The first evening we had a meal in the Paulener Restaurant. This was excellent and better than we remember from previous years. Lobby area very good and we used it a lot. The small deli/bakery shop sold yummy things. We invited a few family to join us in the Season's reastaurant for Christmas Eve dinner buffet. A wide choice satisfied European and Asian tastes. Excellent. The band were very family friendly and got the children involved. Also a play area on the same floor for toodlers was a good idea.
Good location from Airport”
Nice rooms despite its age. Well maintained and located off the highway from Airport. A good alternative to airport hotel.
Dear TITKHEUN, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very pleased to learn that you had an enjoyable stay while staying in Chengdu. Regarding your comments on the age of the property, I am very pleased to inform you that we are in final stages of developing a comprehensive renovation schedule of the entire hotel and are confident that this renovation will be starting as of early 2019. TITKHUEN, we are looking forward to welcoming you back to Chengdu in the not too distant future. With best regards Kai Behrens General Manager
acceptable when compare with the other hotel”
The hotel is quite dark and old. But the facilities and amendment still good.
Dear guest, Thank you very much for taking the time to give us valued feedback about your recent stay at our hotel. First of all I would like to apologize for the unsatisfactory lighting. In this regard please be informed that we started a major hotel renovation already this year which will display our product in a new fashion and will help us solving your described challenge. Thank you once again for your time and your valuable feedback. I hope you will give us again the chance to convince you of our high service standards. Your Kempinski Hotel Chengdu Management Team
The hotel in the city centre of Chengdu”
Great location on city centre. Easy to find public transportation. The room is clean and the breakfast is great.
Good and friendly staff”
Thank you very much!
Value for Money”
The food (Chinese) is very good.
Value for money”
Choice to stay for business traveler”
Overall satisfy, good gym, good breakfast
Beyond expectations, clean, bright and big room with complete amenities, good service and good location.
5 star comfort at reasonable price”
My regular hotel in Chengdu
Value for Money”
We had a very relaxing time in a comfortable room.
My first time in Chengdu and the hotel made my stay comfortable, safe and leave a lasting impression that I want to go back. Thank You
very good city for sightseeing”
Everything ok, the room is clean and the service provided is above expectation
It is a very good hotel but it is difficult to get a taxi when you go out
It is very good with acceptable price. The swimming pool is not big but excellent
Could not have asked for more”
I did enjoy my stay here”
Hotel for the wine show”
2nd time staying here because of the annual wine show. dont expect to use any of the F&B during the wine show in march. the rooms are ok. it's near to the train station. there are also few restaurants in the surrounding area. you just have to walk out.
Good value with Agoda”
This is a true five-star, and a great value at the Agoda price. We paid extra for breakfast and wished we hadn't-- don't go late or nothing is left (nor do they care). The restaurants and bier stube are great, though the hotel needs to work harder on staff training.
Good all round ... but missed my room service”
This was the third time I stay here - it is located near to both the airport and the factory I come to visit. A comfortable and good all round hotel. My only complaint this time is the Room service - I placed an order to be delivered next day early morning but it's never arrived.
standard rooms, poor service”
poor location, have to cab everywhere. poor service from staff, very weak in english and indifferent attitude. rooms are standard and the lobby looks old and tired. there are taxi touts abound at hotels in chengdu so be wary and ask for the meter to be turned on at all times
Good hotel - enjoyed my stay.”
Spent two nights here for a business trip after a recommendation from a friend. Essentially everything about the hotel was positive. The room was spacious and clean. The staff was helpful. I ate at the German and typical hotel restaurant with the buffet and the food was good. My only positive negative comment was that the breakfast buffet may not have been as large as I am use to in China, but maybe I am spoiled because a 5 star hotel in China usually has a very large buffet.
Room was well appointed with lovely bathroom”
although the hotel is an international chain the restaurants dont follow the chinese laws regarding smoking and even though we stayed on a non smoking floor the room was not free of smoke and when we returned home the clothes in our suitcases stank of cigarette smoke which is extremely disappointing!
Nice clean 5 star hotel”
Hotel was good but the night entertainment abit lacking. The western restaurant was ok with singing performances to keep you entertained while eating. After which there is nothing interested in the hotel to keep you awake...
Weekend at Kempinski”
尊敬的客人： 感谢您下榻成都凯宾斯基饭店并与我们分享您的入住体验！ 成都凯宾斯基饭店一直致力于带给宾客非比寻常的欧式体验，我们非常高兴得到您的肯定。我们将继续秉承凯宾斯基的品牌理念，为顾客提供低调的欧式奢华，不断提高我们的服务品质，请相信，我们一直努力确保每一位宾客都受到关爱、尊重和无微不至的照顾。 我们衷心期待您的下次光临！ 成都凯宾斯基饭店总经理 凯·贝伦斯
nice hotel in chengdu”
nice hotel in chengdu”
cool place to chill, clean, big room”
I like this hotel because it stays at the heart of the city and easy access to shopping places
Good choice for Chengdu”
Good choice for Chengdu, however, no kudos for the hotel staff for recommending a tourist-trap restaurant close to the hotel.
Nice hotel in good location”
Comfortable room with modern design, staff were friendly . But the breakfast and room services were not as good as expected. The best thing about the hotel is the location.
One night in Chengdu”
Good hotel for stay in Cheng du, ”
Generaly , perfect but to short, I wish to come back soon
Stay number five”
Better than last time.vNo problems but only there for one night
Perfect location and nice room”
Kempinski No 2”
As good as the first time
There are some who call me...Tim?”
A pleasant surprise”
For business travellers, we need a place to work out. I like the opening hours of the hotel's swimming pool until midnight. It gave me a lot of flexibility.
Dec 14 in Kempenski Chengdu”
Great except that it was very difficult to get a taxi. This made it stressful to plan a schedule
Good staff service”
High Value. 5 star very well located.”