Exceptional9.3
Based on19reviews
Kempinski Hotel Grand Arena Bansko
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9.9 Exceptional location
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9.9Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

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Double Room with City View
  • 38 sq.m. (409 sq.ft.)
  • 1 super king bed
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Double Room with Mountain View
  • 38 sq.m. (409 sq.ft.)
  • 1 super king bed
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Junior Suite Mountain View
  • Mountain view
  • 45 sq.m. (484 sq.ft.)
  • 1 super king bed
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Alpine Suite
  • City view
  • 80 sq.m. (861 sq.ft.)
  • 1 king bed
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Double Room with Extra Bed and Mountain View ...
  • 38 sq.m. (409 sq.ft.)
  • 1 super king bed
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Executive Club Room
  • Mountain view
  • 42 sq.m. (452 sq.ft.)
  • 1 king bed
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Deluxe Suite
  • City view
  • 70 sq.m. (753 sq.ft.)
  • 1 king bed
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Double Room with Extra Bed and City View (2 a...
  • 38 sq.m. (409 sq.ft.)
  • 1 super king bed
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Junior Suite City View
  • City view
  • 45 sq.m. (484 sq.ft.)
  • 1 super king bed
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More about Kempinski Hotel Grand Arena Bansko

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Verified traveler reviews

Agoda Reviews (19)
Booking.com Reviews (920)

6.2

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Exceptional
  • Cleanliness 9.7
  • Location 9.9
  • Room comfort and quality 9.5
  • Service 8.9
  • Value for money 8.9
Exceptional
  • Cleanliness 9.7
  • Location 9.9
  • Room comfort and quality 9.6
  • Service 9.3
  • Value for money 9.1
Review score
based on 1 reviews
  • Cleanliness 8.0
  • Location 10.0
  • Room comfort and quality 6.0
  • Service 4.0
  • Value for money 4.0
Exceptional
based on 4 reviews
  • Cleanliness 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 9.0
  • Value for money 9.5
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9.3
Lydia from United Kingdom
Family with young children
Stayed 2 nights in June 2013
Fabulous Summer Stay with Young Children”
Spa, Kids Club and Location
We booked a very last minute 2 night stay at the hotel. We had a fantastic rate, as we went in low season (June). I am really pleased we stayed here. Our room was perfect - a really good size and with a fold up bed for our 3 year old and a cot for our 1 year old. The hotel had thought of everything, including children's bath products and mini-robes! We had such a good rate that we didn't expect to be able to use the free kids club but, yes, this was included! So. our three year old son had a fantastic time with the very lovely and gentle lady running it. 1:1 the whole time as there was hardly another child in the hotel over our stay. The spa was out of this world and I loved the amazing choice of saunas and steam rooms. The pools were lovely too Breakfast was good and the staff attentive One day we also had an afternoon tea, which was very tasty apart from the scones which were which were a bit stale. I'll let them off for this one disappointment Overall an amazing stay and would definitely be tempted to return at the same time of year for another fabulous value break
Reviewed June 24, 2013
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10.0
Krasimir from Bulgaria
Couple
Stayed 2 nights in March 2013
goot”
spa.........
Reviewed April 08, 2013
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6.0
Luke from Singapore
Solo traveler
Stayed 3 nights in March 2013
Non existence room service but good otherwise.”
The proximity to the ski lift, great spa and clean surrounding.
Reviewed April 04, 2013
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9.7
Sandro from Italy
Couple
Stayed 4 nights in November 2012
beautiful surroundings, lovely hotel”
the setting, wonderful big rooms,excellent spa facilities,very pleasant & helpfull staff
we had a wonderful few days, the room was very large with gorgeous mountain views. if I had to criticise anything it would be that we had a junior suite and it only had 1 easy chair in the room to sit on, and I know who would have been sitting on the bed watching TV, so I requested another chair ,which they brought straightaway, but I felt in that size room there should have been a small sofa and 2 easy chairs !!the staff were all very friendly & helpful, always smiling.Choice at breakfast was excellent as were the spa facilities. would highly recommend this hotel to anyone.
Reviewed November 30, 2012
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9.0
GRIGORIOS from Greece
Couple
Stayed 2 nights in October 2012
Super position and spa”
spa, jakuzzi outside
Very nice position, near lift and in front of snow pist. Close to restaurants. Large room and bathroom. Very nice spa facilities and especially outdoor heated pool and jakuzi. Very good breakfast. The only negatave point is that you have to pay for car park.
Reviewed November 01, 2012
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9.0
ANTONOUDIS from Greece
Couple
Stayed 2 nights in October 2012
the best hotel in bansko”
just next to gondola for the skiers
The hotel is great we go often to bansko for ski and we always stay there. Kempinski grand arena is a 5 star hotel with a poor deco in my opinion. Otherwise is a wonderful choose.
Reviewed October 31, 2012
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10.0
Elena from Macedonia
Couple
Stayed 2 nights in August 2012
quiet nice hotel with excellent service”
swimming pools
We have been there in August so we can enjoy outside swimming pools. Everything was excellent like it should be in 5 stars hotel. Staff is proffesional, spa is very good. The village of Bansko has a lot of mehanas with great food. Village of Razlog is on 10 minutes drive by car and its worth to be seen. I am recomending this hotel.
Reviewed August 31, 2012
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9.0
Darko from Macedonia
Family with young children
Stayed 2 nights in August 2012
Very nice SPA”
SPA, outside siting area around pools,
Very nice SPA. Excellent and very helpfull staff. Variety of choices for breakfast but with long queues for pancakes and omelets. Definitely recommend.
Reviewed August 30, 2012
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10.0
Elena from Macedonia
Couple
Stayed 2 nights in August 2012
excellent hotel”
nice view, good pools, service with a smile
everything was perfect if you are looking for quiet, relaxed holiday. we have been there in august and during summer you can enjoy the beautifull nature. spa in the hotel is good as well as the wellness centar. it is convinient place for summer holiday for families with small children. there are good restaurants on a walking distance from the hotel and nice village Razlog on 10km from Bansko.
Reviewed August 24, 2012
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10.0
margaret from United Kingdom
Couple
Stayed 14 nights in July 2012
Lovely hotel and service wiyh a smile”
Location, fantastic views
We first went to this hotel to a wedding in 2007,(did not stay there) so we thought we would spoil ourselves this year. Not a bad report on any area of this wonderful hotel, staff, food, facilties everything was perfect and nothing too much trouble for anyone. Clean bed linen and towels every day turn down service, complimentary water...endless. Icing on the cake was being up-graded on arrival to an apartment - 2 balconies with mountain views.
Reviewed August 14, 2012
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