Exceptional 9.3
Based on 19 reviews

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About Kempinski Hotel Grand Arena Bansko


Renovated in 2010, the Kempinski Hotel Grand Arena Bansko guarantees guests a pleasant stay whether in Bansko for business or pleasure. Set 2.0 Km from the excitement of the city, this 5-star hotel commands an excellent location and provides access to the city's biggest attractions. Also within easy reach are Solomon Outlet, Velyanova House, Pirin Street.

First-rate hotel services and facilities that define the Kempinski experience await you at the Kempinski Hotel Grand Arena Bansko. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking can be enjoyed at the hotel.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The complete list of recreational facilities is available at the hotel, including hot tub, fitness center, sauna, outdoor pool, indoor pool. Enjoy unparalleled services and a truly prestigious address at the Kempinski Hotel Grand Arena Bansko.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Sauna
  • Ski equipment rentals
  • Skiing
  • Ski lessons
  • Solarium
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Tours

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Fireplace
  • Laundry service
  • Library
  • Luggage storage
  • Newspapers
  • Postal service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]


  • Buzzer/wireless intercom
  • Check-in/check-out [private]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Bulgarian
  • Greek
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Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 120 EUR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2.0 Km
Distance to Airport: 150.0 Km
Internet Usage Fee: 0 EUR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 5
Number of Floors: 5
Number of Restaurants: 3
Number of Rooms : 157
Parking Fee (per day): 10 EUR
Room Voltage: 220
Year Hotel Built: 2005
Year Hotel Last Renovated: 2010
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Verified traveler reviews

Filter by traveler type

based on 19 reviews
  • Cleanliness 9.7
  • Location 9.9
  • Room comfort and quality 9.5
  • Service 8.9
  • Value for money 8.9
  • Food and dining 8.6
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Lydia from United Kingdom
Families with young children
Stayed 2 nights in June 2013
Fabulous Summer Stay with Young Children
Spa, Kids Club and Location
We booked a very last minute 2 night stay at the hotel. We had a fantastic rate, as we went in low season (June). I am really pleased we stayed here. Our room was perfect - a really good size and with a fold up bed for our 3 year old and a cot for our 1 year old. The hotel had thought of everything, including children's bath products and mini-robes! We had such a good rate that we didn't expect to be able to use the free kids club but, yes, this was included! So. our three year old son had a fantastic time with the very lovely and gentle lady running it. 1:1 the whole time as there was hardly another child in the hotel over our stay. The spa was out of this world and I loved the amazing choice of saunas and steam rooms. The pools were lovely too Breakfast was good and the staff attentive One day we also had an afternoon tea, which was very tasty apart from the scones which were which were a bit stale. I'll let them off for this one disappointment Overall an amazing stay and would definitely be tempted to return at the same time of year for another fabulous value break
Reviewed June 24, 2013

Krasimir from Bulgaria
Stayed 2 nights in March 2013
Reviewed April 08, 2013

Luke from Singapore
Solo travelers
Stayed 3 nights in March 2013
Non existence room service but good otherwise.
The proximity to the ski lift, great spa and clean surrounding.
Reviewed April 04, 2013

Sandro from Italy
Stayed 4 nights in November 2012
beautiful surroundings, lovely hotel
the setting, wonderful big rooms,excellent spa facilities,very pleasant & helpfull staff
we had a wonderful few days, the room was very large with gorgeous mountain views. if I had to criticise anything it would be that we had a junior suite and it only had 1 easy chair in the room to sit on, and I know who would have been sitting on the bed watching TV, so I requested another chair ,which they brought straightaway, but I felt in that size room there should have been a small sofa and 2 easy chairs !!the staff were all very friendly & helpful, always smiling.Choice at breakfast was excellent as were the spa facilities. would highly recommend this hotel to anyone.
Reviewed November 30, 2012

GRIGORIOS from Greece
Stayed 2 nights in October 2012
Super position and spa
spa, jakuzzi outside
Very nice position, near lift and in front of snow pist. Close to restaurants. Large room and bathroom. Very nice spa facilities and especially outdoor heated pool and jakuzi. Very good breakfast. The only negatave point is that you have to pay for car park.
Reviewed November 01, 2012

ANTONOUDIS from Greece
Stayed 2 nights in October 2012
the best hotel in bansko
just next to gondola for the skiers
The hotel is great we go often to bansko for ski and we always stay there. Kempinski grand arena is a 5 star hotel with a poor deco in my opinion. Otherwise is a wonderful choose.
Reviewed October 31, 2012

Elena from Macedonia
Stayed 2 nights in August 2012
quiet nice hotel with excellent service
swimming pools
We have been there in August so we can enjoy outside swimming pools. Everything was excellent like it should be in 5 stars hotel. Staff is proffesional, spa is very good. The village of Bansko has a lot of mehanas with great food. Village of Razlog is on 10 minutes drive by car and its worth to be seen. I am recomending this hotel.
Reviewed August 31, 2012

Darko from Macedonia
Families with young children
Stayed 2 nights in August 2012
Very nice SPA
SPA, outside siting area around pools,
Very nice SPA. Excellent and very helpfull staff. Variety of choices for breakfast but with long queues for pancakes and omelets. Definitely recommend.
Reviewed August 30, 2012

Elena from Macedonia
Stayed 2 nights in August 2012
excellent hotel
nice view, good pools, service with a smile
everything was perfect if you are looking for quiet, relaxed holiday. we have been there in august and during summer you can enjoy the beautifull nature. spa in the hotel is good as well as the wellness centar. it is convinient place for summer holiday for families with small children. there are good restaurants on a walking distance from the hotel and nice village Razlog on 10km from Bansko.
Reviewed August 24, 2012

margaret from United Kingdom
Stayed 14 nights in July 2012
Lovely hotel and service wiyh a smile
Location, fantastic views
We first went to this hotel to a wedding in 2007,(did not stay there) so we thought we would spoil ourselves this year. Not a bad report on any area of this wonderful hotel, staff, food, facilties everything was perfect and nothing too much trouble for anyone. Clean bed linen and towels every day turn down service, complimentary water...endless. Icing on the cake was being up-graded on arrival to an apartment - 2 balconies with mountain views.
Reviewed August 14, 2012


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