Kempinski Hotel Ishtar Dead Sea
 Kempinski Hotel Ishtar Dead Sea
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9.0
Exceptional
/10
(206 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location
Parking
FREE
Free Wi-Fi
2017

Kempinski Hotel Ishtar Dead Sea

Sowayma Dead Sea Road, Dead Sea, Dead Sea, Jordan, 11194 - See map
"The staff and location were just excellent."
Divya - January 8, 2017
Exceptional reputation
Recommended by 95% of guests
Exceptional facilities on premise
9.4 facilities on premise
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

This property is in high demand!

Booked 19 times

Value for money8.3
Distance to city center55 km
Location rating9.4

Rooms available at Kempinski Hotel Ishtar Dead Sea

8.9
Excellent
Room comfort & quality
Junior Suite
Junior Suite
...
  • Room size: 67 m²/721 ft²
  • Sea view
  • 2 single beds and 1 queen b...
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Ishtar Superior Room
Ishtar Superior Room
...
  • Room size: 50 m²/538 ft²
  • Partial sea view
  • 2 single beds or 1 double b...
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Ishtar Deluxe Room
Ishtar Deluxe Room
...
  • Room size: 61 m²/657 ft²
  • Partial sea view
  • 1 queen bed & 2 single beds...
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Superior Twin
Superior Twin
...
  • Room size: 42 m²/452 ft²
  • Partial sea view
  • 1 double bed
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Penthouse
Penthouse
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 1 queen bed
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Executive Suite
Executive Suite
...
  • Room size: 95 m²/1023 ft²
  • Balcony/terrace
  • 1 queen bed
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 Ishtar Spa Panoramic Room
Ishtar Spa Panoramic Room
...
  • Room size: 61 m²/657 ft²
  • Balcony/terrace
  • 1 queen bed
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Ishtar Superior Room
Ishtar Superior Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 queen bed
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Ishtar Terrace Room
Ishtar Terrace Room
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 queen bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 2 single beds
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What people love about Kempinski Hotel Ishtar Dead Sea

  • 9.6
    Exceptional
    Cleanliness

    "Rooms are very clean."

    Wissam

    |

    January 11, 2017

  • 8.4
    Excellent
    Location

    "Hotel location and staff are excellent, the design & architecture are superb, great food as well."

    Imad

    |

    April 21, 2017

  • 7.2
    Very good
    Staff 

    "The best thing was the friendly staff."

    Faisal

    |

    July 22, 2017

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More about Kempinski Hotel Ishtar Dead Sea

More about Kempinski Hotel Ishtar Dead Sea

9.6
Exceptional

"The design of the hotel is gorgeous and we love the sunset b..."

THAN

|

January 4, 2019

An overview

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What they offer

9.6
Exceptional

"5 stars service"

Caroline

|

June 19, 2016

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Property's guest policies

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Some helpful facts

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Reviews of Kempinski Hotel Ishtar Dead Sea from real guests

Provided by verified guests of Agoda
Agoda Reviews (206)Booking.com Reviews (3338)
9.0
/
10
Exceptional
Cleanliness9.3
Facilities9.4
Location9.4
Room comfort and quality8.9
Service9.1
Value for money8.3
Rating
9+ Exceptional (88)
8-9 Excellent (31)
7-8 Very Good (22)
6-7 Good (6)
<6 Below Expectation (10)
Time of the year
Mar - May (42)
Jun - Aug (39)
Sep - Nov (44)
Dec - Feb (32)
All languages
All guests (206)
All room types

Show reviews that mention 

Showing 157 verified guest comments
12345
10.0
Exceptional
Maha from Jordan
Family with teens
Superior King
Stayed 1 night in July 2019

Excellent ”

The hotel was very nice and clean the staff was very friendly and very helpful thr food was amazing every thing was excellent i will comeback again soon

Reviewed July 23, 2019

Dear Ms. Maha, Thank you for sharing such a positive feedback with us, following your recent stay at Kempinski Hotel Ishtar Dead Sea. I was very pleased to learn that you enjoyed your overall stay with us, and that you found the service provided by our dedicated staff to be of a high standard. Once again, thank you very much for your kind words. We certainly look forward to welcoming you back, hopefully in the very near future. Sincerely, Cornelia Zschunke - Executive Assistant Manager

Responded July 24, 2019
Kempinski Hotel Ishtar Dead Sea
9.6
Exceptional
Vanessa from United Kingdom
Couple
Superior Twin
Stayed 2 nights in April 2019

Luxury by the Dead Sea”

The hotel itself is breathtaking. The space and architecture is amazing and the range of pools, areas is brilliant. We loved the Dead Sea private beach and our room had sea views and a terrace. Downside was service on the first night at one of the restaurants- there was a mix up with our reservation but the restaurant was far from busy so feel like they should have accommodated us better and throughout that evening it was slow. Service everywhere else was impeccable esp from Ivan from the Lady in Red team- he really went out of his way to make our time easy/ comfortable. The restaurants are overpriced but expected when you’re at a 5star resort. Would definitely recommend to anyone visiting the Dead Sea !

Reviewed May 05, 2019

Dear Ms. Vanessa, thank you for staying at Kempinski Hotel Ishtar Dead Sea. I appreciate you taking the time to write such a glowing review. We are glad you liked our overall services. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Marc Guenther - General Manager

Responded May 07, 2019
Kempinski Hotel Ishtar Dead Sea
9.6
Exceptional
THAN from Hong Kong
Couple
Superior Twin
Stayed 1 night in December 2018

Luxurious hotel by the Dead Sea ”

The design of the hotel is gorgeous and we love the sunset bar. The interior design of the guest room in main building is quite disappointing . However, it is decent and clean. Quite a good variety of restaurants

Reviewed January 04, 2019

Dear Than, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Please rest assured that I have shared your candid rating with the entire team in order to take the appropriate measures. Nevertheless, I hope I will have the opportunity to welcome you back to the Dead Sea. Best Regards, Marc Guenther - General Manager

Responded January 09, 2019
Kempinski Hotel Ishtar Dead Sea
9.2
Exceptional
mohammed from Kuwait
Family with young children
Stayed 3 nights in June 2018

spectacular unforgetable stay”

Look no were else , i tried another 5 stars resort in Jordan but i didnt like , kempinski in Jordon is a great choice with very small amounts of inconveinces that are neglectable , me and my family loved this hotel , highly recommended

Reviewed June 20, 2018

Dear Valued Guest, Thank you for taking time to post your comments regarding your experience with us. I am happy to hear that overall, you enjoyed our hotel and services. We appreciated having you as our guest and hope we have a chance to welcome you back on your next trip to the area. Warm regards, Sébastien Mariette - General Manager

Responded June 27, 2018
Kempinski Hotel Ishtar Dead Sea
9.6
Exceptional
thanaporn from Thailand
Couple
Superior Twin
Stayed 1 night in April 2018

Everything is just perfect”

Everything is so damn good. Staffs are nice, Complimentary is good, So many choices of restaurant for dinner. I've upgrade the room to the beachfront room, it is good for privacy but the view of Dead sea from the room in the main building (Which is cheaper) is better than beachfront.

Reviewed April 23, 2018

Dear Valued Guest, Thank you for being so kind and finding the time to post your holiday experience. We are amused to learn that you have entirely enjoyed your stay with us and very much appreciate your kind comments regarding friendliness of our staff members and overall hotel services. We are highly pleased with your sincere praises of our sunny resort. We look forward to hosting you very soon again. Best Regards, Kees Heuveling - General Manager

Responded April 29, 2018
Kempinski Hotel Ishtar Dead Sea
9.2
Exceptional
Craig from United Kingdom
Couple
Superior Twin
Stayed 2 nights in July 2017

Service above and beyond”

I booked this for my mother and sister, both of whom are celiac. The hotel made this very easy and it really made the visit for them. The manager didn't know what was available so asked the chef to come and consult them. He then made a delicious meal according to their limitations. Breakfast also had a wheat free station. The hotel is incredible and very luxury. It's that extra effort that made their stay exceptional.

Reviewed August 09, 2017

Dear Mr. Craig, Thank you for letting us know about your stay at Kempinski Hotel Ishtar Dead Sea, we are very happy to learn you enjoyed your stay with us and we look forward to welcoming you again very soon. Best, Sebastien Mariette - General Manager

Responded August 09, 2017
Kempinski Hotel Ishtar Dead Sea
8.4
Excellent
Imad from Israel
Group
Superior Twin
Stayed 2 nights in April 2017

Excellent”

Hotel location and staff are excellent, the design & architecture are superb, great food as well. Rooms in the main building needs renovation, we ran into some issues with the maintenance other than that great place for a vacation

Reviewed April 21, 2017

Dear valued guest, thank you for posting your review on your recent stay at Kempinski Hotel Ishtar. It is with great pleasure to receive such a glorious feedback on the product and service provided and we are happy that you felt pampered by our well trained and well known for its friendliness staff. We are grateful for your remarks and ideas and we hope to be of your service again should your travels bring you back at the Dead Sea. Warm Regards, Sebastien Mariette General Manager

Responded July 31, 2017
Kempinski Hotel Ishtar Dead Sea
9.2
Exceptional
Jarospong from Thailand
Group
Superior Twin
Stayed 1 night in January 2017

Exceptional property ”

Kempinski Ishtar is a stunning hotel. Last time when I visited Dead Sea, I stayed at Movenpick hotel which was already good, but Kempinski easily surpasses all the criteria you can judge. The grounds are huge and exceptionally beautiful. They have several pools, two of them are heated so that you can do a long swimming lapse, or chill out and watching sunset at Dead Sea in a mild weather in December. F&B are good, especially the breakfast line. It's quite extraordinary that they have Blanc de blancs in the breakfast line without any additional charge! The only (very minor) comments about breakfast line is that there is no fresh fruit smoothies station. Also, you cannot bring your own alcohol into the property (they scan your luggage!). So be prepared to pay for expensive drinks (with a hefty Jordanian alcohol taxes) Spa facilities are also exceptional. There are both indoor and outdoor pools. The most interesting one is indoor "Dead Sea" pool where they pumped Dead Sea water in. Therapists are great - most of them are from Thailand so they know how to use the right amount of pressure to relax your muscles. Highly recommended!

Reviewed January 26, 2017

Dear valued guest, thank you for posting your review on your recent stay at Kempinski Hotel Ishtar. It is with great pleasure to receive such a glorious feedback on the product and service provided and we are happy that you felt pampered by our well trained and well known for its friendliness staff. We are grateful for your remarks and ideas and we hope to be of your service again should your travels bring you back at the Dead Sea. Warm Regards, Sebastien Mariette General Manager

Responded July 31, 2017
Kempinski Hotel Ishtar Dead Sea
9.2
Exceptional
Apisit from Thailand
Solo traveler
Junior Suite
Stayed 2 nights in July 2016

Everything was perfect but the suite balcony”

only one mistake for this hotel is the design of the balcony of the suite room especially ones on the first floor. I traveled alone. The balcony of the suite cannot be locked from inside. At 2 am on the first night, I heard someone attempting to open the suite front door. I went check the balcony it has been left open. I called the butler. It seemed he knew that the balcony has been designed like that so he didn't do anything for me that night even that he said he tried to speak with someone to fix that. Then morning I just realized that the balcony has been designed like that and luckily I locked the front mirror door of the suite before going to bed. I complained to someone in the front desk people. They said it could happen when people just didn't remember which room was theirs and just came back from somewhere through the balcony. The next day during the day, the balcony door keep open in different way all day. I went checked the balcony door was heavy and even touch the floor that can't be open by birds or wind. So after that I didn't use the balcony of the suite at all despite I have to pay more comparing to other kinds of room

Reviewed August 01, 2016
10.0
Exceptional
Jenny from Canada
Group
Superior Twin
Stayed 2 nights in July 2014

The hotel that makes you feel like kings and queen”

Great service, superb facilities, excellent architectural design

Staying at Kempinski Ishtar was the best hotel experience we ever had. The whole place is like a giant palace, with several pools and lots of restaurants to choose from. Friendly staffs are everywhere to help you with anything and to make you feel so welcomed. Our room was ridiculously spacious, with our balcony overlooking the dead sea. The buffet breakfast and lunches and dinner are also one of the best meals we've ever had. In general, it's a perfect hotel and we can't wait to be able to stay there again.

Reviewed February 19, 2015
9.0
Exceptional
Phuong from Vietnam
Couple
Superior Twin
Stayed 1 night in December 2014

Excellent and gorgeous hotel at Dead Sea Jordan”

Luxury decor, Excellent services and Confortable room

I have been given early check-in and room upgrade. The room is spacious, cozy and nice decorated. Complement Wi-Fi and minibar. A lot of beautiful swimming pools. Convenient and private access to the beach. Staff offer warm service and well care. Everything is above standard. Enjoyed every moment there. Very happy to recommend Kempinski Dead Sea to everyone.

Reviewed January 05, 2015
9.0
Exceptional
Zhixin from China
Couple
Superior Twin
Stayed 2 nights in May 2012

Great stay at an excellent resort”

Spacious room and huge resort, nice staff

The hotel is huge and the wifi at the various public areas worked fine. My room has a nice balcony with the stunning view of the Dead Sea. The room is surprisingly big and it’s nice to have a “separate” reading/business area between the bed/couch/TV area and the bath room. The bathroom is spacious and clean. The food was buffet breakfast and dinner were ok. We had a nice stay here and would like to return.

Reviewed July 15, 2012
9.3
Exceptional
Mark from United States
Couple
Superior Twin
Stayed 1 night in March 2010

breathe taking view”

Facility, magnificent view of the dead sea, impeccable service. The rooms were fresh, clean and spacious with a large balcony with sitting area and a view of the dead sea.
terrible food

Stayed one night at the Kempinski Ishtar hotel. It is definitely an experience of a lifetime, we felt like a celebrity throughout our stay. The hotel is very picturesque with lots of sun decks, outdoor sitting areas, large open spaces with breathe taking panoramic views of the dead sea. The infinity pool is a great place to relax, hang out, and have a cocktail. There is a bar/ restaurant behind the pool where you can order food and drinks. It's always fun to take a dip in the dead sea and have someone give you a professional dead sea mud treatment free of charge! For those of you expecting to collect mud on your own at the beach, the hotel actually supplies them in buckets so there is no need to harvest yourself. We had a wonderful and relaxing stay at Kempinski and we would definitely go back again.

Reviewed April 03, 2010
6.0
Silvia from United Kingdom
Couple
Superior Twin
Stayed 2 nights in March 2019

Undeservingly expensive with an underwhelming spa”

Pros: - Beautiful resort by the dead sea - Direct access to the sea and mud - Multiple Pools Cons: - Extremely expensive restaurants and bars - more expensive than most michelin starred restaurants in London with the quality of a below average restaurant. Water at a restaurant costs about $10 ... water! - During our stay 2 of the pools were closed - Went to the spa for a massage then went to the spa area. Staff didn’t explain what any of the facilities were and proceeded to watch on as two people litterally had sex in the Jacuzzi. We had to tell them to do their job and kindly request that guest not fornicate in public, in a muslim country.

Reviewed March 18, 2019

Dear Ms. Silvia, thank you very much for choosing Kempinski Hotel Ishtar – Dead Sea and for taking the time to share your valuable comments with us. I sincerely apologies for the frustration you have encountered during your stay with us. Indeed, our guests comfort and satisfaction is our top priority and as you have seen by experiencing what the hotel has to offer in your previous visits, we keen to provide our valuable guests with an excellent service. Please rest assured your complaint will be handled with utmost care, and I will personally take the necessary actions to make sure such unfortunate lack of service will not occur again in the future. On the other hand, we are very sorry that you perceived the value-for-money to be sub-par. Following international best practice, we have implemented a dynamic pricing strategy trying to offer the most attractive price at all times. We look forward for an opportunity to serve you soon. Best regards, Marc Guenther – General Manager

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Kempinski Hotel Ishtar Dead Sea
9.6
Exceptional
Sanam from United Arab Emirates
Solo traveler
Superior King
Stayed 1 night in June 2019

the best there is!”

Great staff, great facilities and very accommodating. Have us an early check in k owing we were checking out the same night. Very polite staff. Great pool-side service.

Reviewed June 17, 2019

Dear Mr. Sanam, Thank you for taking the time to review our hotel following your recent saty. We are happy to hear how much you enjoyed your stay with us. It gives me great pleasure to know that our team worked hard to ensure that you had a wonderful experience. I am thrilled to share your compliments with them. We hope to welcome you back on your next trip to the Dead Sea. Best regards, Marc Guenther - General Manager

Responded June 19, 2019
Kempinski Hotel Ishtar Dead Sea
10.0
Exceptional
Melina from United States
Couple
Superior Twin
Stayed 1 night in May 2019

Amazing Resort!!!”

Everything that I expected and more. Beautiful resort, great amenities and outstanding service. We had a lovely stayed and would definitely recommend to anyone visiting the Dead Sea.

Reviewed May 29, 2019

Dear Ms. Melina, thank you for staying at Kempinski Hotel Ishtar Dead Sea. I appreciate you taking the time to write such a glowing review. We are glad you liked our overall services. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Marc Guenther - General Manager

Responded June 02, 2019
Kempinski Hotel Ishtar Dead Sea
7.2
Very good
PJ from Australia
Couple
Superior Twin
Stayed 3 nights in July 2018

Overpriced and slow staff”

The hotel rooms are in serious need of some maintenance. We upgraded to a villa and had several nails protruding on the bed. Get a room close to the adults only pool. Don’t bring champagne to the hotel - it gets taken off you on arrival. Food was pretty average. When you go for breakfast and you’re a non smoker - be prepared to share the space with smokers. Non smokers gets pushed into a small corner. Entertainment at the hotel is below average. Be warm about all the taxes that gets added onto drinks orders. There was construction work happening whilst we were there.

Reviewed July 23, 2018

Dear Valued Guest, Thank you for taking the time to tell us about your recent stay at Kempinski Hotel Ishtar Dead Sea. I would like to express my deepest apologies on behalf of the entire staff and myself for the issues you experience. I can assure you that I will take the necessary actions to make sure such misfortune lack of service will not occur again in the future. Nevertheless, allow me to explain that as a general rule, outside food and beverage items are not permitted in the hotel due to hygienic reasons, and it is of a high importance to us that our guests fully understand this at the beginning of their stay. We apologize if you felt uncomforted due to our policy. I strongly believe in our hotel and the services we offer and we will do our best to insure that such incidents won't repeat. I look forward in hearing from you and having the opportunity to have you back. With my warmest regards, Kees Heuveling - General Manager

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Kempinski Hotel Ishtar Dead Sea
8.8
Excellent
David from Singapore
Solo traveler
Superior Twin
Stayed 1 night in March 2018

Phones do not work properly in tge rooms”

I tried to call room service using hotel phone for many times and couldnt get thru. Also the phone started to ring and having beeps sound anf when i picked up there was no one at the othe r side. After i hung up, it kept on beeping. Later when the hotel engineer came over, he told me certain buttons on the phone are not meant to work. ie room service button. And the beeping sound was due to messages. But when he tried to retrieve the messages, there were none. Creepy!

Reviewed March 29, 2018

Dear valued guest, Thank you for taking the time to review our property. We do apologize for the less than satisfactory experience you had due to technical issues related to your room phone. We hope to welcome you back in the future and create an even better experience for you. Warm Regards, Kees Heuveling General Manager

Responded April 08, 2018
Kempinski Hotel Ishtar Dead Sea
7.2
Very good
Faisal from Saudi Arabia
Family with young children
Stayed 1 night in July 2017

Hot pools”

Dont expect cool pools in the hot weather. The family pools were warm! They said they dont have chillers, so dont expect to jump in a refreshing pool in the summer heat. Especially that there is nothing else to do but swim. Also the big pool had alot of dead leaves and insects floating, and the filteratiin system was turned off. The best thing was the friendly staff.

Reviewed July 22, 2017

Dear Guest, Thank you very much for your recent stay with us. It was a pleasure to host you. I also like to thank you for taking your time to complete our online Guest Satisfaction Survey. Candid feedback such as yours is very much appreciated as we humbly believe that there will always remain room for refinement. It was with great regret to learn that you left the Dead Sea with less than fond memories. The entire team is constantly striving to create a remarkable experience for every guest. It is very regrettable that we did not have the opportunity to discuss your discomfort and disappointment during your stay with us. I am certain that we could have turned your experience into a memorable and positive one. Nonetheless, we hope that we will have the precious opportunity to welcome you back one day to the shores of the Dead Sea. Yours sincerely, Sebastien Mariette - General Manager

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Kempinski Hotel Ishtar Dead Sea
8.4
Excellent
keshav from India
Couple
Superior Twin
Stayed 3 nights in December 2016

Amazing!!”

It's a beautiful property and lives up to Kempinski hospitality and brand. The hotel sent us a cake and desserts on the house when they came to know it's our anniversary! The access to Dead Sea is a hop,skip and jump(if you stay in the villas) and their outdoor heated infinity pool is very nice and pleasantly heated. The hotel staff will apply the mud also and will happily fill up bottles of the the rich mud to take home. Only minus point, no other recreation facilities like ping pong, bicycle rental, badminton, volleyball, playing cards despite being a resort....so it sort of gets boring after some time

Reviewed May 16, 2017

Dear Valued Guest, Thank you for choosing Kempinski Hotel Ishtar for such special occasion and for giving us such wonderful rating. We are thrilled to know that our friendly and cooperative associates were proactively attending to your needs and that you enjoyed our pleasant and comfortable rooms. We do hope that you will enjoy our vistas once again in the nearest future. Yours sincerely, Sébastien Mariette – General Manager.

Responded July 24, 2017
Kempinski Hotel Ishtar Dead Sea
12345
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