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Kempinski Hotel Khan Palace

East Cross Rd, Peace avenue, Byanzurkh District, Bayanzurkh, Ulaanbaatar, Mongolia - View on map
Very good8.0
Based on 88 reviews
Kempinski Hotel Khan Palace
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Interior view
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Fitness center
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Exterior view
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Restaurant
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7.4 Very good location
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7.4Location

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Air conditioning

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Room choices
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Executive Suite
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  • Mountain view
  • 79 m²
  • 1 king bed
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Deluxe Room
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  • City view
  • 42 m²
  • 2 double beds or 1 king bed
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Junior Suite
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  • City view
  • 75 m²
  • 1 super king bed
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Superior Room
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  • City view
  • 29 m²
  • 1 double bed
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More about Kempinski Hotel Khan Palace

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Verified guest reviews

Agoda Reviews (88)
Booking.com Reviews (170)

5.6

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Very good
based on 88 reviews
  • Cleanliness 8.4
  • Facilities 7.1
  • Location 7.4
  • Room comfort and quality 8.5
  • Service 8.5
  • Value for money 7.5
Very good
based on 51 reviews
  • Cleanliness 8.2
  • Facilities 7.0
  • Location 7.5
  • Room comfort and quality 8.4
  • Service 8.4
  • Value for money 7.4
Excellent
based on 11 reviews
  • Cleanliness 9.1
  • Facilities 6.0
  • Location 8.2
  • Room comfort and quality 9.2
  • Service 9.1
  • Value for money 9.3
Very good
based on 16 reviews
  • Cleanliness 8.6
  • Facilities 6.0
  • Location 6.3
  • Room comfort and quality 8.5
  • Service 8.3
  • Value for money 6.9
Excellent
based on 1 reviews
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 6.0
  • Service 10.0
  • Value for money 6.0
Very good
based on 3 reviews
  • Cleanliness 8.7
  • Facilities 6.0
  • Location 6.7
  • Room comfort and quality 6.0
  • Service 9.3
  • Value for money 8.0
Very good
based on 6 reviews
  • Cleanliness 8.0
  • Facilities 7.5
  • Location 8.7
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.0
Provided by verified guests of Agoda
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6.8
Bate-Erdene from Mongolia
Business traveler
Superior Room
Stayed 2 nights in December 2016
good good ”
good good good good
Reviewed December 17, 2016
Dear Bate-Erdene, Thank you for staying with us & providing a good feedback. I look forward to welcoming you back very soon. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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8.4
Tanya from South Africa
Family with young children
Superior Room
Stayed 3 nights in October 2016
Superb service with smiles”
Stand out service from the moment we arrived. The Concierge was outstanding including in promptly responding to questions in advance and providing superb assistance throughout our stay. The breakfast was impressive, a wonderful array that included many healthful options including excellent yogurts, juices and vitamin C boosters. Highly recommend.
Reviewed October 26, 2016
Dear Tanya, We were pleased to hear of your positive experience at Kempinski Hotel Khan Palace, and will be sure to share your feedback with our lovely team. We strive to exceed our guest’s expectations and really appreciate you taking the time to provide such valuable feedback. Thank you once again and we look forward to welcoming you back in the very near future. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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8.4
John from Australia
Business traveler
Superior Room
Stayed 4 nights in August 2016
An excellent hotel, but too far from the city center”
The Kempinski Hotel Khan Palace is a nice, but not great, hotel. The service and the staff are excellent. But in a city like Ulaan Bataar, with its horrendous traffic jams, Kempinski is a liitle far from the city center.
Reviewed September 05, 2016
Dear John, Thank you for taking the time to post a review of your recent stay with us. We are very pleased that you enjoyed your time with us and found our staff to be very friendly and our facilities comfortable. Your comments are greatly appreciated. Please be informed that our property is located just 2 km away from the city center. We look forward to welcoming you back in the near future. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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8.0
Shane from Australia
Couple
Junior Suite
Stayed 1 night in July 2016
Nice hotel but.....”
Good professional service, no mini bar yet had a large fridge and for the price you would have expected a mini bar. Charged for water for use in kettle to make a tea. Had better hotels.
Reviewed July 31, 2016
Dear Shane, I very much appreciate your comments regarding your stay at the Kempinski Ulaanbaatar, Please be informed that all our rooms consists mini bars according to Kempinski standards. We regret for that we was not able to assist you to locate it. Also we provide 2 bottles of water daily free of charge. How ever, I will certainly share your feedback regarding to in-room amenities with our team so we may continue to enhance our offerings and service delivery at the hotel. Thank you for your kind feedback, I hope to see you again soon. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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5.6
LIN from Taiwan
Business traveler
Superior Room
Stayed 8 nights in March 2016
good services”
good services but location a bit far from downtown
Reviewed March 21, 2016
Dear LIN, Thank you for taking the time to post a review of your recent stay with us. I'm glad to hear that you had an enjoyable stay with us. Your comments are greatly appreciated. We look forward to welcoming you back in the near future. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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8.0
kritsana from Thailand
Group
Deluxe Room
Stayed 1 night in March 2016
very good”
good
Reviewed March 08, 2016
Dear kritsana, Thank you very much for the time you have invested into writing and posting this Agoda review and for your kind words about Kempinski Hotel Khan Palace. It will be a pleasure for us to welcome you to the bustling city of Ulaanbaatar again in the future. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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10.0
Johannes from Thailand
Solo traveler
Superior Room
Stayed 2 nights in October 2015
Kempinski UB met my all expectation and extramiles”
Staff, room, facilites
I was very happy and felt like home during stay with Krmpinski. All thing met my expectations. Staff gave an extramiles services and i was depply appreciated of their service and assistance in everything i requested for. Room are absolutely comfort me especially the lavatory with Japanese technology toilet. Overall, i was very satisfied and absolutely returned.
Reviewed October 26, 2015
Dear Johannes, I very much appreciate your comments regarding your stay at the Kempinski Ulaanbaatar, I am delighted to hear that you were so impressed with our hotel! It was a pleasure to read your compliments on our unobtrusive and subtly attentive service - ultimately making your stay even more comfortable. I am equally as delighted to see that you loved our in-room features. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Yours sincerely, Oliver Kuhn, General Manager
Responded June 13, 2017
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9.3
hongchul from South Korea
Business traveler
Superior Room
Stayed 1 night in September 2015
Best service well trained staffs ”
Staff service room
Simply great
Reviewed September 29, 2015
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7.7
Ana from Venezuela
Business traveler
Superior Room
Stayed 2 nights in August 2015
Doing Business in UB”
Service, good service, excellent service
I went to UB for business and only had a chance to sleep. My room was clean and quiet and the bed was comfy.
Reviewed August 31, 2015
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8.3
Felix from Germany
Solo traveler
Deluxe Room
Stayed 1 night in August 2015
Great stay”
Ambience, Breakfast, Staff
Very professional, high end hotel. It is not very central which is the only downside. For that, it is quite expensive in comparison to hotels downtown.
Reviewed August 31, 2015
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