Very good 7.8
Based on 77 reviews

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About this property

Description

This 5-star property’s location enables guests to explore a number of major attractions such as Aquaventure, the 42-acre water-themed amusement park, the Lost Chambers, and Dolphin Bay. All guestrooms and suites are elegantly furnished with modern amenities for guests’ luxurious comfort. Exploring Dubai is exhilarating, and great places to relax and let the excitement sink in are the restaurants and a bar, as well as a spa and wellness center. When staying at the Kempinski Hotel & Residences Palm Jumeirah, guests are ensured to have a perfect stay with its perfect combination of natural beauty and excellent service.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Rental car
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage(s)
  • Private beach
  • Spa
  • Swimming pool [outdoor]
  • Tours
  • Water sports (non-motorized)

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Elevator
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Arabic
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Russian
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Policies

Please be informed that 1 Bedroom Suite can accommodate 2 adults and 1 child (up to 12 years of age). Extra bed charges apply for children from 6 years of age and above.

The 2 Bedroom Suite can accommodate 4 adults and 2 children (up to 12 years of age). Extra bed charges also apply for children from 6 years and above.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 350 AED
Breakfast Charge (when not included in room rate): 140 AED
Check-In From: 03:00PM
Check-Out Until: 12:00PM
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 244
Year Hotel Built: 2011
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Verified traveler reviews

Filter by traveler type
Very good



based on 77 reviews
  • Cleanliness 8.2
  • Facilities 7.1
  • Location 7.9
  • Room comfort and quality 8.1
  • Service 8.4
  • Value for money 7.0
  • Food and dining 7.1
Sort by

samer from Lebanon
Families with young children
2 Bedroom Deluxe Suite
Stayed 2 nights in July 2016
Good
It's ok
Reviewed July 20, 2016

marc from Australia
Families with older children
2 Bedroom Deluxe Suite
Stayed 2 nights in June 2016
Nice hotel, great breakfast staff, shame about the before 8am maintaince work
Weekends away the one thing I look forward to is a sleep in without noise. On the second morning from just before 8am the sound of someone hitting a hammer on sheet metal started. I climbed out of bed to see, there was 4 maintaince men working on a wall. When I asked them to stop he said, just 5 min more. Banging went on for another hour. Called reception, very apologetic and said they'd have it stopped, that the policy of the hotel is no work to take place until 11am. No luck, another 30 min of banging. Only stopped when they finished the job. when checking out, they made the mistake of asking did I enjoy the stay, explained what happened. Just a sorry in return whilst he presented the bill.
Reviewed June 05, 2016

Mohammed from Kuwait
Groups
2 Bedroom Suite
Stayed 2 nights in May 2016
Great spacious room
I liked the hotel location in the palm jameriah area away from the noise and great relaxing area. The rooms were big and spacious ( the two bedroom ocean view had two private bathrooms ) which was very flexible and extremely satisfactory to groups other than the guest bathroom, living room area , full kitchen , washing/drying machine , nice balcony, in summary full needed room facilities in a 5 star hotel. I had a great experience and wonderful time. The hotel was nice and staff were very helpful and professional.
Reviewed May 16, 2016

Patricia from Sweden
Solo travelers
2 Bedroom Suite
Stayed 5 nights in April 2016
Front desk staff not customer oriented, but the other staff was great
The front desk staff was not very friendly and customery, but the rest of the staff: cleaners, restaurant, pool and beach staff was great
Reviewed April 23, 2016

Abdulrahman from Saudi Arabia
Families with older children
2 Bedroom Deluxe Suite
Stayed 5 nights in March 2016
Excellent, but
Great location and view. Pleasant staff. Very noisy construction, limited and small gym facility (no sauna or steam). Not allowed to park own car in basement.
Reviewed March 19, 2016

faisal from United Arab Emirates
Couples
1 Bedroom Suite
Stayed 1 night in January 2016
unsatified
I was unsatisfied with the hotel as I was not given what I requested for. at the same time the reception was not up to a 5 star hotel category when it comes to the smell or even the cleaning part of it. I had to checkout one hour after I checked in. not happy at all.
Reviewed January 31, 2016

Yogesh from India
Solo travelers
2 Bedroom Suite
Stayed 3 nights in November 2015
took a lot of time for room service
Ambience
We were not informed about the tourism tax at the time of check in. Its just that they or agora should mention about any such tax at tge time of booking
Reviewed November 26, 2015

Jamil from United Kingdom
Families with older children
2 Bedroom Deluxe Suite
Stayed 2 nights in August 2015
Overall a great relaxing break.
1 The rooms are spacious and comfortable 2 the staff were approachable and extremely helpful 3 the shuttle to mall of emirates was a great idea
The stay was good and relaxing. The facility at the facility are great (perhaps the swimming pool should extend its summer hours to 9pm and not 7pm as is today). The staff members were all good and gave attention to us all the time. Will plan to revisit in the coming 12 months.
Reviewed August 13, 2015

Adel from Saudi Arabia
Families with young children
4 Bedroom Superior
Stayed 5 nights in August 2015
Location
All
Good but the weathet very hot
Reviewed August 12, 2015

junyong from South Korea
Business travelers
2 Bedroom Suite
Stayed 1 night in July 2015
Best hotel ever
Large room, pool, good staff
Best hotel ever. large room with full kitchen Clean and cool swimming pool. but less space of car parking area
Reviewed July 30, 2015



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