8.4
Excellent
/10
(561 reviews)See what guests said
Beach3
Swimming Pool2
View2
See map
8.2
Excellent
Location rating score
Excellent location
Parking
FREE
Popular landmarks
Aquaventure Water Park2.34 km
Dolphin Bay2.89 km
Dubai Marina Walk4.98 km
IBN Battuta Mall7.7 km
Wild Wadi Waterpark8.59 km
Mall of the Emirates9.24 km
Gurunanak Darbar Sikh Temple9.54 km
Burj Khalifa19.07 km
Dubai Fountains19.08 km
The Dubai Mall19.54 km
Nearby landmarks
Atlantis2.11 km
The Lost Chambers Aquarium2.31 km
Aquaventure Water Park2.34 km
Aquaventure Beach2.66 km
Dolphin Bay2.89 km
Palm Jumeirah2.9 km
Marina mall3.59 km
Sky Dive3.79 km
Peppermint Club4.41 km
Dubai International Marina Club4.43 km
Kempinski Hotel & Residences Palm Jumeirah
1 Bedroom Apartment Kempinski Hotel & Residences Palm Jumeirah
Kid’s club Kempinski Hotel & Residences Palm Jumeirah
Lobby Kempinski Hotel & Residences Palm Jumeirah
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5-star Hotel
Free Wi-Fi

Kempinski Hotel & Residences Palm Jumeirah

Crescent West, Palm Jumeirah, Dubai, United Arab Emirates, 213208 - See map
Wellness activities
Spa & Beauty
Fitness & Pool
Property highlightsRead all 561 reviews
Excellent service
8.7 rating for service
Excellent cleanliness
8.5 rating for cleanliness
Excellent facilities on premise
8.2 facilities on premise
Excellent comfort
8.1 room quality and comfort

Ahmed Adel - Night Manager to make my stayed perfect staff very kind and the service is amazing and very quick.

Iman | March 15, 2020

I appreciated all staff of Kempinski jumairah hotel and residences.

Iman | March 15, 2020

Great relaxing stay.

William | September 23, 2018

Great staff.

William | September 23, 2018

  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Dubai every 1 minutes on Agoda.com
Value for money7.5
Location rating8.2
Nearest airportAl Maktoum International Airport (DWC)
Distance to airport25.7 km

Rooms available at Kempinski Hotel & Residences Palm Jumeirah

8.1
Excellent
Room comfort & quality
2 Bedroom Deluxe Suite
2 Bedroom Deluxe Suite
...
  • Room size: 150 m²/1615 ft²
  • Lagoon view
  • 2 single beds and 1 double ...
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 112 m²/1206 ft²
  • Partial ocean view
  • 2 single beds and 1 double ...
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Royal Five-Bedroom Villa
Royal Five-Bedroom Villa
...
  • Balcony/terrace
  • 5 bathrooms
  • 1 king bed & 1 king bed & 1...
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Beach Two-Bedroom Family Apartment
Beach Two-Bedroom Family Apartment
...
  • Room size: 112 m²/1206 ft²
  • 2 bedrooms
  • 2 single beds & 1 king bed
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3 Bedroom Suite
3 Bedroom Suite
...
  • Room size: 210 m²/2260 ft²
  • Lagoon view
  • 2 single beds and 2 double ...
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1 Bedroom Apartment
1 Bedroom Apartment
...
  • Room size: 98 m²/1055 ft²
  • Ocean view
  • 1 double bed and 1 queen be...
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Two-Bedroom Family Apartment with Pool
Two-Bedroom Family Apartment with Pool
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds
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Superior Four-Bedroom Penthouse
Superior Four-Bedroom Penthouse
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed & 1 king bed & 1...
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4 Bedroom Superior
4 Bedroom Superior
...
  • Lagoon view
  • Balcony/terrace
  • 2 single beds and 3 double ...
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Palm 2 Bedroom Family Apartment
Palm 2 Bedroom Family Apartment
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Kempinski Hotel & Residences Palm Jumeirah?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kempinski Hotel & Residences Palm Jumeirah?

Kempinski Hotel & Residences Palm Jumeirah is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 350. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Kempinski Hotel & Residences Palm Jumeirah also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Kempinski Hotel & Residences Palm Jumeirah has a car park right on site for maximum convenience. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Kempinski Hotel & Residences Palm Jumeirah?

Kempinski Hotel & Residences Palm Jumeirah does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood
Property ranking|Compared to 2,523 Dubai properties
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Room size
187 sqm.
Review score - United States
10.0/10
Service score
8.7/10
Room comfort score
8.1/10
Bigger than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
95
%
of Dubai properties
Better than
94
%
of Dubai properties
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Overall rating:
8.4
Excellent
561 reviews
Cleanliness
8.5
Facilities
8.2
Location
8.2
Read all reviews >
More about Kempinski Hotel & Residences Palm Jumeirah

More about Kempinski Hotel & Residences Palm Jumeirah

This 5-star property’s location enables guests to explore a number of major attractions such as Aquaventure, the 42-acre water-themed amusement park, the Lost Chambers, and Dolphin Bay. All guestrooms and suites are elegantly furnished with modern amenities for guests’ luxurious comfort. Exploring Dubai is exhilarating, and great places to relax and let the excitement sink in are the restaurants and a bar, as well as a spa and wellness center. When staying at the Kempinski Hotel & Residences Palm Jumeirah, guests are ensured to have a perfect stay with its perfect combination of natural beauty and excellent service.

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Most talked about facilities

Swimming Pool
10 mentions
Beach
3 mentions
Breakfast
2 mentions
Internet
1 mention

What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Halal
Italian
Vegetarian

Restaurants on site

Brunello
Cuisine:Italian
Menu:Buffet, A-la-carte
K-West bar
Menu:Buffet
Pool Bar
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
The Rib Room
1.4 km American, British, European
Kaleidoscope
2.2 km American, Asian, British
Shark Bites
2.3 km American, Fast food
Mediterranean cuisine
Mediterranean cuisine
Le Pirate Restaurant
4.8 km Mediterranean
Tribeca
4.9 km Mediterranean, Vegetarian
902 Restaurant & Cocktail Bar
5.1 km Mediterranean
Asian cuisine
Asian cuisine
Hong Loong
1.4 km Asian, Chinese
Voi
2.1 km Asian, French, Vietnamese
Amala
2.2 km Asian, Halal, Indian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Kempinski Hotel & Residences Palm Jumeirah from real guests

Overall rating
8.4
Excellent
From 561 reviews
8.7Room comfort and quality
8.6Cleanliness
8.6Service
Agoda Reviews (108)Booking.com Reviews (453)
Rating via Agoda8.1
/
10
Cleanliness8.5
Facilities8.2
Location8.2
Room comfort and quality8.1
Service8.7
Value for money7.5
High score for Dubai
Rating
9+ Exceptional (31)
8-9 Excellent (14)
7-8 Very Good (20)
6-7 Good (9)
<6 Below Expectation (15)
Time of the year
Mar - May (24)
Jun - Aug (31)
Sep - Nov (15)
Dec - Feb (19)
Don't miss out!Users are booking a place in Dubai every 1 minutes on Agoda.com
All guests (108)
All languages

Show reviews that mention 

Showing 89 verified guest comments
12345
8.4
Excellent
Noreliza from Brunei Darussalam
Group
2 Bedroom Suite
Stayed 3 nights in December 2016

Away from the chaos”

The residence where we stayed was a 2 bedroom apartment. Though a distance from the main hustle and bustle it was a perfect getaway. The staff were all super friendly and helpful tending to our needs. The concierge was also knowledgable and even helped with booking the heli tour. Please try the chocolate chip cookies at b'fast buffet. Absolute yummy. Overall, fully satisfied with our stay but will not give full 5 star in order for them to improve further.

Reviewed December 10, 2016
8.0
Excellent
Mohammed from Kuwait
Group
2 Bedroom Suite
Stayed 2 nights in May 2016

Great spacious room”

I liked the hotel location in the palm jameriah area away from the noise and great relaxing area. The rooms were big and spacious ( the two bedroom ocean view had two private bathrooms ) which was very flexible and extremely satisfactory to groups other than the guest bathroom, living room area , full kitchen , washing/drying machine , nice balcony, in summary full needed room facilities in a 5 star hotel. I had a great experience and wonderful time. The hotel was nice and staff were very helpful and professional.

Reviewed May 16, 2016
6.4
Good
marc from Australia
Family with teens
2 Bedroom Deluxe Suite
Stayed 2 nights in June 2016

Nice hotel, great breakfast staff, shame about the before 8am maintaince work ”

Weekends away the one thing I look forward to is a sleep in without noise. On the second morning from just before 8am the sound of someone hitting a hammer on sheet metal started. I climbed out of bed to see, there was 4 maintaince men working on a wall. When I asked them to stop he said, just 5 min more. Banging went on for another hour. Called reception, very apologetic and said they'd have it stopped, that the policy of the hotel is no work to take place until 11am. No luck, another 30 min of banging. Only stopped when they finished the job. when checking out, they made the mistake of asking did I enjoy the stay, explained what happened. Just a sorry in return whilst he presented the bill.

Reviewed June 05, 2016
8.0
Excellent
Jamil from United Kingdom
Family with teens
2 Bedroom Deluxe Suite
Stayed 2 nights in August 2015

Overall a great relaxing break.”

1 The rooms are spacious and comfortable 2 the staff were approachable and extremely helpful 3 the shuttle to mall of emirates was a great idea

The stay was good and relaxing. The facility at the facility are great (perhaps the swimming pool should extend its summer hours to 9pm and not 7pm as is today). The staff members were all good and gave attention to us all the time. Will plan to revisit in the coming 12 months.

Reviewed August 13, 2015
9.3
Exceptional
Nicola from United Kingdom
Family with teens
2 Bedroom Suite
Stayed 6 nights in May 2015

5 Star Staff!”

Staff, location, service

This was our second visit to this hotel and we returned as we knew the location was perfect to unwind. We had a sea view two bedroom apartment and a lot of reviews say to go for rooms overlooking the pool. You do get the Dubai skyline view but we preferred the late sun on our balcony with great sunsets. We were glad to recognise staff from our previous visit and the service they provide is second to none. In particular Maurice and Vispal (sorry if mis-spelt) who are forever smiling by the pool and work in such high temperatures but maintain their lovely characters all day. Also the knowledgeable and friendly pool bar staff - a lovely Russian guy and his Phillipine colleague. They were very interesting to talk to and work quickly and efficiently. Our rooms were serviced beautifully every day. The hotel is in a great location especially as we were with our grown up children as you get a beach holiday but in the evenings can go into central Dubai for shopping and a myriad of restaurants. We did eat at our hotel as well and found the food improved this time (as this was our only negative point about the hotel during our last visit). There is a lot of building work near the hotel which is expanding and also other hotels being built on the Palm but it didn't spoil the atmosphere there and we managed to ignore it. The beach area is also very safe, lots of shade provided for young children and great facilities. Thank you Kempinski, we can't wait to return.

Reviewed May 23, 2015
10.0
Exceptional
DEMOS from Cyprus
Family with young children
1 Bedroom Apartment
Stayed 4 nights in August 2013

Excellent choice for relaxing holidays”

large room, great breakfast, kids fun

Excellent overall stay. Great and supportive staff, always with a big smile on their faces. Excellent breakfast with very helpful staff, always assisting to the infants needs. Very good kids club. The rooms and hotel are immensly large and you avoid being packed at any place.

Reviewed September 04, 2013
8.3
Excellent
SUBAIR from India
Family with young children
3 Bedroom Suite
Stayed 3 nights in October 2012

Nice relaxing !”

It's an amazing I recommended all to choose Kempinski Hotel & Residences Palm Jumeirah

I loved the hotel atmosphere of welcoming staff excellent attitude and behaviors. The easy and quick check in and check out. The facilities in the swimming pool. The facilities in the room. The access of each balcony in the rooms with the sea view and setting area. The rooms decoration and space. I liked the idea of giving out some marshmallow sticks for the kids while the parents are busy in checking out.

Reviewed November 03, 2012
8.7
Excellent
Alfian from Singapore
Couple
1 Bedroom Apartment
Stayed 1 night in October 2012

brilliant, pure opulence”

Excellent rooms and views, service

we got upgraded to a 2 bedder. way oversized for just the 2 of us, a little pricey because we came just after eid. great location for jumeirah area activities and dubai marina, mall of the emirates visits, all within 5-10mim drives,

Reviewed November 02, 2012
9.3
Exceptional
Alice from Philippines
Couple
1 Bedroom Apartment
Stayed 1 night in June 2012

Stunning Location!”

relaxing and serene stay

we stayed in a 2 bedroom superior suite. it was impeccable and very impressive. the bedrooms were extremely spacious. the lounge/dining and kitchen area were beautifully furnished, well presented and equipped. its probably the best suite i have ever stayed in!! for some reasons, i find the bed uncomfortable.

Reviewed August 21, 2012
9.7
Exceptional
Greg from Australia
Group
2 Bedroom Suite
Stayed 1 night in April 2012

Grand scale luxury”

Huge rooms, lots of room and quality everything.

i stayed at this apartment style hotel with my wife and my son and daughter inlaw. we were all blown away by how big and beautiful our apartment was. the two bedrooms wer huge and both had ensuites walkin robes. our room had a king size bed and my son and his wife had two king size single beds. the apartment was obviously designed for a family of two adults with children. it would have been better having the option of a king size double bed in the second room, but we weren't complaining because for the price this was a worth while option. we had our own private courtyard with it's own pool. there was a full size kitchen, a laundry and an extra shower and toilet. as well as the shower in the master ensuite, there was another one above the bath in there. staff were very friendly and extremely helpful. i highly recommend this hotel.

Reviewed May 14, 2012
8.7
Excellent
Hussam from Saudi Arabia
Family with young children
2 Bedroom Suite
Stayed 5 nights in March 2012

very nice hotel, very good service.”

the location of this hotel was excellent.

we were happy when we spends alot of time sitting in the wonderful hotel,the service was very good and the housekeepers everytime smiles. the breakfast in this hotel was special than other hotels. The atmosphere was quiet largely did not receive any inconvenience. The hotel was appropriate to spend some time to relax. I think I will be visiting this hotel next time.

Reviewed May 11, 2012
9.0
Exceptional
Abiye from Nigeria
Business traveler
1 Bedroom Apartment
Stayed 2 nights in May 2012

Beautiful hotel, superb service”

Clean rooms

had a great time. loved the ambience! the rooms were exceptional. the view of the gulf was stunning! the sunset was truly invigorating! the agentinian barbecue was very nice. the staff were courteous, helpful and caring. it is a great location for relaxation and quiet retreat! it to be advertised some more!

Reviewed May 07, 2012
9.7
Exceptional
junyong from South Korea
Business traveler
2 Bedroom Suite
Stayed 1 night in July 2015

Best hotel ever”

Large room, pool, good staff

Best hotel ever. large room with full kitchen Clean and cool swimming pool. but less space of car parking area

Reviewed July 30, 2015
10.0
Exceptional
William from United Arab Emirates
Couple
Ocean 2 Bedroom Family Apartment
Stayed 1 night in September 2018

Staycation”

Great relaxing stay. Couple of the restaurants not operating but it was managed. Great staff. Will come again.

Reviewed September 23, 2018

Dear William, thank you for your warm feedbac, we are happy that you enjoyed your stay. Our team will be looking forward to the opportunity to welcome you back. With kindest regards, Daisy Dingemans Residence Manager

Responded October 01, 2018
Kempinski Hotel & Residences Palm Jumeirah
6.4
Good
faisal from United Arab Emirates
Couple
1 Bedroom Apartment
Stayed 1 night in January 2016

unsatified ”

I was unsatisfied with the hotel as I was not given what I requested for. at the same time the reception was not up to a 5 star hotel category when it comes to the smell or even the cleaning part of it. I had to checkout one hour after I checked in. not happy at all.

Reviewed January 31, 2016
4.7
Michelle from United Kingdom
Family with teens
2 Bedroom Suite
Stayed 8 nights in October 2014

Holiday at Kempinski Palm Jumeirah”

No hot water - had hotel engineers twice to our room and only resolved at the end of the stay Put in a room at the end of the hotel next to noisy building works (building a second Kempinski) Food was dreadful - certainly not 5 star standard. Only one restaurant - the second was meant to be open from the 1st October, but was still not open for our stay at the end of October - therefore very little choice Decor inside the hotel was bland and depressing Pool staff reserved seats for people who gave back handlers, even though they sometimes never arrived at the pool, and there weren't enough sun loungers for everyone. Staff tried to insist that we take the hotel taxi at 5 times the price, and said they could not get a Dubai taxi - completely untrue if you know Dubai! Very disappointing stay, and wil do own research next time, rather than using, recommendation.

Reviewed November 01, 2014
4.7
Anwar from Kuwait
Group
3 Bedroom Suite
Stayed 2 nights in January 2014

i will never stay there again ”

nice outdoor , nice products in bathroom

i didnt like it very expensive not worth it very annoying staff kept on calling me for 3 days and they gave me a room that is very far from the elevator and the service was very very very slow the bathrooms were awful

Reviewed January 20, 2014
7.7
Very good
Lotte
Business traveler
2 Bedroom Deluxe Suite
Stayed 4 nights in February 2013

great hotel - for both business and family trip”

Big room, best breakfast ever, good service in front desk

The stay at Kempinski was a pleasant experience - we will come back. The front desk gave a service better than expected. The breakfast was sooo good - good value for money. We ordered breakfast package when we checked in - but seems it was never registered - so every morning they reminded us that we were not signed up for breakfast. Make sure they register in the lobby if you want the breakfast - and I tell you - you want the breakfast. Great to run on the walking path along the sea in the morning. The location get a lower score as the area is not fully developed, a lot of building projects around the hotel - which makes it really difficult to get normal taxies. We used the hotel cars a lot although the cost was a little higher - on the other hand the drivers were magnificent! Only bad thing was that in the season we were there (Feb), there were small irritating flies at the pool - hope the hotel can solve that problem.

Reviewed March 30, 2013
4.3
Hussain from United Arab Emirates
Couple
1 Bedroom Apartment
Stayed 2 nights in March 2013

No way near 5 star!!”

Location and Garden

It was one the worst experience I have ever had! 1 hour and a half to check in (from 03:30pm to 05:05pm waiting in a lousy lobby..) Un qualified receptionist who was claiming that the reason of the delay is my surprising request that I need a lake view which was un true then I have proven to her that it was part of my booking request which proof that they have not read my request at all!! Lousy lobby and the Reception desk remind me of the Government amenities.. Has no hotel touch at all, clearly the owner of their assets decided to convert it to a hotel at the last moment.. 5 Star hotel with only one restaurant with an Italian name and zero Italian flavour.. I am so so disappointed that even with the room upgrade they gave me that they did not have the courtesy to ask me if I need it or not!! part of my booking request online was a baby cot, I had to remind them until close to the evening to bring it up... at last they brought it with out baby covet or at least a baby sheet. My experience with Kempinski Hotel has been always great and am shocked that this building has their name..

Reviewed March 06, 2013
7.3
Very good
Abdulaziz from Saudi Arabia
Couple
1 Bedroom Apartment
Stayed 5 nights in March 2012

nice but for a family not a couple”

the garden and pool were very nice

we liked our stay, but we didn't know that it was an apartment suite. the whole hotel is a hotel and residence suites. so i was a surprise finding two bedrooms instead of one. i don't know if they have one room suites. if not you would have to look at another option. because this is a family hotel.

Reviewed April 26, 2012
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  • Excellent location
  • Aquaventure Water Park