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Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah

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8.7

Excellent

840 reviews

840 reviews

Beach3
View3
Swimming Pool2
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Atlantis Aquaventure Waterpark 2.6 km
Burj Al Arab 8.3 km
Wild Wadi Waterpark 8.6 km
Ski Dubai 9.0 km
Dubai Miracle Garden 14.8 km
The Dubai Fountain 19.1 km
Burj Khalifa 19.1 km
Dubai Aquarium & Underwater Zoo 19.5 km
The Dubai Mall 19.6 km
Dubai Creek 25.4 km
Nearby landmarks
W Dubai - The Palm Beach 610 m
The Pointe 2.0 km
Sea Lion Point 2.2 km
The Lost Chambers Aquarium 2.3 km
Aquaventure Water Park 2.3 km
Palm Atlantis Monorail Station 2.4 km
The Boardwalk Palm Jumeirah 2.5 km
Palm Jumeirah 2.6 km
Atlantis Aquaventure Waterpark 2.6 km
One&Only The Palm Dubai Beach 2.7 km

Kempinski Hotel & Residences Palm Jumeirah

Crescent West, Palm Jumeirah, Dubai, United Arab Emirates, 213208 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Palm Jumeirah part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transport

Private beach

Currency conversion service

Complimentary WIFi in all rooms

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Bicycle rental

Valet parking

Shuttle service

Kids club

Spa

Complimentary WIFi in all rooms

Front desk [24-hour]

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money7.6
Location rating8.2
Nearest airportAl Maktoum International Airport (DWC)
Distance to airport25.7 km

Rooms available at Kempinski Hotel & Residences Palm Jumeirah

Excellent
Room comfort & quality

8.1

2 bedroom Deluxe Suite
...
  • Room size: 150 m²/1615 ft²
  • Lagoon view
  • 1 double bed and 2 single b...
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2 Bedroom Suite
...
  • Room size: 112 m²/1206 ft²
  • Partial ocean view
  • 1 double bed and 2 single b...
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1 Bedroom Apartment
...
  • Room size: 98 m²/1055 ft²
  • Ocean view
  • 1 king bed
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3 Bedroom Suite
...
  • Room size: 210 m²/2260 ft²
  • Lagoon view
  • 2 double beds and 2 single ...
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4 Bedroom Superior
...
  • Lagoon view
  • Balcony/terrace
  • 2 single beds and 3 double ...
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Royal Five-Bedroom Villa
...
  • 5 bathrooms
  • Bathtub
  • 1 king bed & 1 king bed & 1...
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2 Bedroom Suite with Pool
...
  • Balcony/terrace
  • Bathtub
  • 2 single beds & 1 king bed ...
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Deluxe 3 Bedroom Suite
...
  • Balcony/terrace
  • Bathtub
  • 1 king bed & 2 single beds ...
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Superior 3 Bedroom Penthouse
...
  • Balcony/terrace
  • Bathtub
  • 1 king bed & 2 single beds ...
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5-Bedroom Villa
...
  • Beach view
  • 5 king beds
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Frequently asked questions

What time is check-in and check-out at Kempinski Hotel & Residences Palm Jumeirah?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kempinski Hotel & Residences Palm Jumeirah?

Kempinski Hotel & Residences Palm Jumeirah is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 AED. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Kempinski Hotel & Residences Palm Jumeirah also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Kempinski Hotel & Residences Palm Jumeirah has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Kempinski Hotel & Residences Palm Jumeirah?

Start your mornings right, with the continental and buffet breakfast options offered at Kempinski Hotel & Residences Palm Jumeirah. Adults can enjoy breakfast offered with an additional charge of 175 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Kempinski Hotel & Residences Palm Jumeirah?

Kempinski Hotel & Residences Palm Jumeirah features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Kempinski Hotel & Residences Palm Jumeirah?

Kempinski Hotel & Residences Palm Jumeirah does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Kempinski Hotel & Residences Palm Jumeirah

  • 8.8

    Excellent
    Staff 

    "The are amazing staff and facilities and the atmosphere incredibly nice"

    AHMED

    |

    July 24, 2021

  • 10

    Exceptional

    "Everything was excellent"

    Eman

    |

    June 20, 2021

  • 9.6

    Exceptional
    Staff 

    "Overall a great place with helpful staff and great views."

    Suresh

    |

    October 31, 2020

Overall rating:

8.7

Excellent
840 reviews
Cleanliness
8.6
Facilities
8.2
Location
8.2
Read all reviews >
More about Kempinski Hotel & Residences Palm Jumeirah

More about Kempinski Hotel & Residences Palm Jumeirah

Kempinski Hotel & Residences Palm Jumeirah

Getting in and around Dubai is a breeze when staying at Kempinski Hotel & Residences Palm Jumeirah, located right in the heart of the city. Get ready for an adventure with a stay at Kempinski Hotel & Residences Palm Jumeirah. Kempinski Hotel & Residences Palm Jumeirah puts numerous activities at your fingertips, with its convenient location just 19.1 km from the Burj Khalifa.
Kempinski Hotel & Residences Palm Jumeirah offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Exploring Dubai is made even more convenient with the car hire and shuttle services available at the resort.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Kempinski Hotel & Residences Palm Jumeirah is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Kempinski Hotel & Residences Palm Jumeirah include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Kempinski Hotel & Residences Palm Jumeirah also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Kempinski Hotel & Residences Palm Jumeirah. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Kempinski Hotel & Residences Palm Jumeirah caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the resort's bar can be as fun as a night out with your travel companions.
Guest can choose to have groceries delivered to their room at Kempinski Hotel & Residences Palm Jumeirah, for exceptional convenience and ease of dining. Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Kempinski Hotel & Residences Palm Jumeirah offers wonderful recreational facilities for guests to enjoy. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage and spa. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like fishing and non-motorized water sports. If you like water sports, you'll appreciate the convenience of boats and canoes provided by Kempinski Hotel & Residences Palm Jumeirah.
Have some easy fun without traveling far, while playing dart board at Kempinski Hotel & Residences Palm Jumeirah. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Dubai while in the city. Get a photograph of yourself in front of The Dubai Fountain located 19.0 km away, a must-see for anyone visiting Dubai. The best way to remember your time in Dubai is with a nice gift at The Dubai Mall located about 19.6 km away.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Swimming Pool

10 mentions

Beach

3 mentions

Breakfast

2 mentions

Internet

1 mention

Languages spoken

  • English
  • Arabic
  • Estonian
  • Filipino
  • French
  • German
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Russian
  • Ukrainian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Canoeing
  • Dart board
  • Exercise area
  • Fishing
  • Garden
  • Massage
  • On-site entertainment
  • Pool with view
  • Private beach
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Balcony/terrace
  • Bathtub
  • Complimentary drinking water
  • DVD/CD player
  • Hair dryer
  • iPod docking station
  • Kitchenette
  • Microwave
  • Mini bar
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Streaming movies
  • Washing machine
Food and dining
Breakfast options
  • Halal
  • Italian
  • Vegetarian
  • Buffet
Restaurants on site

Phoenicia

  • Cuisine: Mediterranean

Brunello

  • Cuisine: International
  • Menu: Buffet, A-la-carte

K-West bar

  • No additional information available

Pool Bar

  • No additional information available
Location
Crescent West, Palm Jumeirah, Dubai, United Arab Emirates, 213208
Excellent
Location

8.2

Airports

  • Al Maktoum International Airport (DWC)
    25.7 km
  • Dubai International Airport (DXB)
    30.2 km 47 min drive

Public transportation

  • Palm Atlantis Monorail Station
    2.4 km
  • Mina Al Seyahi Tram Station
    4.7 km

Hospital or clinic

  • Mediclinic Meadows
    7.1 km

Shopping

  • Mall of the Emirates
    9.2 km
What's nearby

Popular landmarks

  • Atlantis Aquaventure Waterpark
    2.6 km
  • Burj Al Arab
    8.3 km
  • Wild Wadi Waterpark
    8.6 km
  • Ski Dubai
    9.0 km
  • Dubai Miracle Garden
    14.8 km
  • The Dubai Fountain
    19.1 km
  • Burj Khalifa
    19.1 km
  • Dubai Aquarium & Underwater Zoo
    19.5 km
  • The Dubai Mall
    19.6 km
  • Dubai Creek
    25.4 km

Nearby landmarks

  • W Dubai - The Palm Beach
    610 m
  • The Pointe
    2.0 km
  • Sea Lion Point
    2.2 km
  • The Lost Chambers Aquarium
    2.3 km
  • Aquaventure Water Park
    2.3 km
  • Palm Atlantis Monorail Station
    2.4 km
  • The Boardwalk Palm Jumeirah
    2.5 km
  • Palm Jumeirah
    2.6 km
  • Atlantis Aquaventure Waterpark
    2.6 km
  • One&Only The Palm Dubai Beach
    2.7 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please be informed that 1 Bedroom Suite can accommodate 2 adults and 1 child (up to 12 years of age). Extra bed charges apply for children from 6 years of age and above.

    The 2 Bedroom Suite can accommodate 4 adults and 2 children (up to 12 years of age). Extra bed charges also apply for children from 6 years and above.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee350 AED

Extras

  • Breakfast charge (unless included in room price)175 AED

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 244
  • Year property opened2011

Reviews of Kempinski Hotel & Residences Palm Jumeirah from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.6
Facilities8.2
Location8.2
Room comfort and quality8.1
Service8.7
Value for money7.6
High score for Dubai
Rating
9+ Exceptional (35)
8-9 Excellent (15)
7-8 Very Good (20)
6-7 Good (9)
<6 Below Expectation (15)
Time of the year
Mar - May (24)
Jun - Aug (33)
Sep - Nov (17)
Dec - Feb (20)
All guests (118)
All room types
All languages

Show reviews that mention 

Showing 94 verified guest comments
12345
9.3
Exceptional
Nicola from United Kingdom
Family with teens
2 Bedroom Suite
Stayed 6 nights in May 2015

5 Star Staff!”

Staff, location, service

This was our second visit to this hotel and we returned as we knew the location was perfect to unwind. We had a sea view two bedroom apartment and a lot of reviews say to go for rooms overlooking the pool. You do get the Dubai skyline view but we preferred the late sun on our balcony with great sunsets. We were glad to recognise staff from our previous visit and the service they provide is second to none. In particular Maurice and Vispal (sorry if mis-spelt) who are forever smiling by the pool and work in such high temperatures but maintain their lovely characters all day. Also the knowledgeable and friendly pool bar staff - a lovely Russian guy and his Phillipine colleague. They were very interesting to talk to and work quickly and efficiently. Our rooms were serviced beautifully every day. The hotel is in a great location especially as we were with our grown up children as you get a beach holiday but in the evenings can go into central Dubai for shopping and a myriad of restaurants. We did eat at our hotel as well and found the food improved this time (as this was our only negative point about the hotel during our last visit). There is a lot of building work near the hotel which is expanding and also other hotels being built on the Palm but it didn't spoil the atmosphere there and we managed to ignore it. The beach area is also very safe, lots of shade provided for young children and great facilities. Thank you Kempinski, we can't wait to return.

Reviewed May 23, 2015

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10.0
Exceptional
Iman from United Arab Emirates
Family with young children
2 Bedroom Suite with Pool
Stayed 1 night in March 2020

Excellent staff”

I thank Mr. Ahmed Adel - Night Manager to make my stayed perfect staff very kind and the service is amazing and very quick. I appreciated all staff of Kempinski jumairah hotel and residences. Iman Al_Mehairi

Reviewed March 15, 2020

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8.7
Excellent
Alfian from Singapore
Couple
Stayed 1 night in October 2012

brilliant, pure opulence”

Excellent rooms and views, service

we got upgraded to a 2 bedder. way oversized for just the 2 of us, a little pricey because we came just after eid. great location for jumeirah area activities and dubai marina, mall of the emirates visits, all within 5-10mim drives,

Reviewed November 02, 2012

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9.7
Exceptional
Greg from Australia
Group
2 Bedroom Suite
Stayed 1 night in April 2012

Grand scale luxury”

Huge rooms, lots of room and quality everything.

i stayed at this apartment style hotel with my wife and my son and daughter inlaw. we were all blown away by how big and beautiful our apartment was. the two bedrooms wer huge and both had ensuites walkin robes. our room had a king size bed and my son and his wife had two king size single beds. the apartment was obviously designed for a family of two adults with children. it would have been better having the option of a king size double bed in the second room, but we weren't complaining because for the price this was a worth while option. we had our own private courtyard with it's own pool. there was a full size kitchen, a laundry and an extra shower and toilet. as well as the shower in the master ensuite, there was another one above the bath in there. staff were very friendly and extremely helpful. i highly recommend this hotel.

Reviewed May 14, 2012

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9.6
Exceptional
Suresh from India
Family with teens
3 Bedroom Suite
Stayed 14 nights in October 2020

Memorable Family holiday”

After being cooped in for several months due to Covid lockdowns, it was a fantastic family holiday at Kempinski. The apartment is very well done and is spacious with a full equipped kitchen. Only missing part is a private pool which we thought we will get as it was shown in the photographs of the apartment. But did not find it. Overall a great place with helpful staff and great views.

Reviewed October 31, 2020

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8.0
Excellent
Mohammed from Kuwait
Group
2 Bedroom Suite
Stayed 2 nights in May 2016

Great spacious room”

I liked the hotel location in the palm jameriah area away from the noise and great relaxing area. The rooms were big and spacious ( the two bedroom ocean view had two private bathrooms ) which was very flexible and extremely satisfactory to groups other than the guest bathroom, living room area , full kitchen , washing/drying machine , nice balcony, in summary full needed room facilities in a 5 star hotel. I had a great experience and wonderful time. The hotel was nice and staff were very helpful and professional.

Reviewed May 16, 2016

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7.7
Very good
Lotte
Business traveler
2 bedroom Deluxe Suite
Stayed 4 nights in February 2013

great hotel - for both business and family trip”

Big room, best breakfast ever, good service in front desk

The stay at Kempinski was a pleasant experience - we will come back. The front desk gave a service better than expected. The breakfast was sooo good - good value for money. We ordered breakfast package when we checked in - but seems it was never registered - so every morning they reminded us that we were not signed up for breakfast. Make sure they register in the lobby if you want the breakfast - and I tell you - you want the breakfast. Great to run on the walking path along the sea in the morning. The location get a lower score as the area is not fully developed, a lot of building projects around the hotel - which makes it really difficult to get normal taxies. We used the hotel cars a lot although the cost was a little higher - on the other hand the drivers were magnificent! Only bad thing was that in the season we were there (Feb), there were small irritating flies at the pool - hope the hotel can solve that problem.

Reviewed March 30, 2013

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8.4
Excellent
Noreliza from Brunei Darussalam
Group
2 Bedroom Suite
Stayed 3 nights in December 2016

Away from the chaos”

The residence where we stayed was a 2 bedroom apartment. Though a distance from the main hustle and bustle it was a perfect getaway. The staff were all super friendly and helpful tending to our needs. The concierge was also knowledgable and even helped with booking the heli tour. Please try the chocolate chip cookies at b'fast buffet. Absolute yummy. Overall, fully satisfied with our stay but will not give full 5 star in order for them to improve further.

Reviewed December 10, 2016

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7.3
Very good
Abdulaziz from Saudi Arabia
Couple
Stayed 5 nights in March 2012

nice but for a family not a couple”

the garden and pool were very nice

we liked our stay, but we didn't know that it was an apartment suite. the whole hotel is a hotel and residence suites. so i was a surprise finding two bedrooms instead of one. i don't know if they have one room suites. if not you would have to look at another option. because this is a family hotel.

Reviewed April 26, 2012

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8.7
Excellent
Hussam from Saudi Arabia
Family with young children
2 Bedroom Suite
Stayed 5 nights in March 2012

very nice hotel, very good service.”

the location of this hotel was excellent.

we were happy when we spends alot of time sitting in the wonderful hotel,the service was very good and the housekeepers everytime smiles. the breakfast in this hotel was special than other hotels. The atmosphere was quiet largely did not receive any inconvenience. The hotel was appropriate to spend some time to relax. I think I will be visiting this hotel next time.

Reviewed May 11, 2012

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10.0
Exceptional
DEMOS from Cyprus
Family with young children
Stayed 4 nights in August 2013

Excellent choice for relaxing holidays”

large room, great breakfast, kids fun

Excellent overall stay. Great and supportive staff, always with a big smile on their faces. Excellent breakfast with very helpful staff, always assisting to the infants needs. Very good kids club. The rooms and hotel are immensly large and you avoid being packed at any place.

Reviewed September 04, 2013

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8.3
Excellent
SUBAIR from India
Family with young children
3 Bedroom Suite
Stayed 3 nights in October 2012

Nice relaxing !”

It's an amazing I recommended all to choose Kempinski Hotel & Residences Palm Jumeirah

I loved the hotel atmosphere of welcoming staff excellent attitude and behaviors. The easy and quick check in and check out. The facilities in the swimming pool. The facilities in the room. The access of each balcony in the rooms with the sea view and setting area. The rooms decoration and space. I liked the idea of giving out some marshmallow sticks for the kids while the parents are busy in checking out.

Reviewed November 03, 2012

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4.7
Michelle from United Kingdom
Family with teens
2 Bedroom Suite
Stayed 8 nights in October 2014

Holiday at Kempinski Palm Jumeirah”

No hot water - had hotel engineers twice to our room and only resolved at the end of the stay Put in a room at the end of the hotel next to noisy building works (building a second Kempinski) Food was dreadful - certainly not 5 star standard. Only one restaurant - the second was meant to be open from the 1st October, but was still not open for our stay at the end of October - therefore very little choice Decor inside the hotel was bland and depressing Pool staff reserved seats for people who gave back handlers, even though they sometimes never arrived at the pool, and there weren't enough sun loungers for everyone. Staff tried to insist that we take the hotel taxi at 5 times the price, and said they could not get a Dubai taxi - completely untrue if you know Dubai! Very disappointing stay, and wil do own research next time, rather than using, recommendation.

Reviewed November 01, 2014

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9.7
Exceptional
junyong from South Korea
Business traveler
2 Bedroom Suite
Stayed 1 night in July 2015

Best hotel ever”

Large room, pool, good staff

Best hotel ever. large room with full kitchen Clean and cool swimming pool. but less space of car parking area

Reviewed July 30, 2015

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4.3
Hussain from United Arab Emirates
Couple
Stayed 2 nights in March 2013

No way near 5 star!!”

Location and Garden

It was one the worst experience I have ever had! 1 hour and a half to check in (from 03:30pm to 05:05pm waiting in a lousy lobby..) Un qualified receptionist who was claiming that the reason of the delay is my surprising request that I need a lake view which was un true then I have proven to her that it was part of my booking request which proof that they have not read my request at all!! Lousy lobby and the Reception desk remind me of the Government amenities.. Has no hotel touch at all, clearly the owner of their assets decided to convert it to a hotel at the last moment.. 5 Star hotel with only one restaurant with an Italian name and zero Italian flavour.. I am so so disappointed that even with the room upgrade they gave me that they did not have the courtesy to ask me if I need it or not!! part of my booking request online was a baby cot, I had to remind them until close to the evening to bring it up... at last they brought it with out baby covet or at least a baby sheet. My experience with Kempinski Hotel has been always great and am shocked that this building has their name..

Reviewed March 06, 2013

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9.0
Exceptional
Abiye from Nigeria
Business traveler
Stayed 2 nights in May 2012

Beautiful hotel, superb service”

Clean rooms

had a great time. loved the ambience! the rooms were exceptional. the view of the gulf was stunning! the sunset was truly invigorating! the agentinian barbecue was very nice. the staff were courteous, helpful and caring. it is a great location for relaxation and quiet retreat! it to be advertised some more!

Reviewed May 07, 2012

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7.3
Very good
Ayman from Jordan
Family with young children
2 Bedroom Suite
Stayed 8 nights in January 2013

Great Location but not finished area”

the best beach

big brand hotel, good location, Hotel quiet Luxury Furniture Experienced crew At the same time, high prices Especially in the holiday seasons

Reviewed January 14, 2013

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9.3
Exceptional
Alice from Philippines
Couple
Stayed 1 night in June 2012

Stunning Location!”

relaxing and serene stay

we stayed in a 2 bedroom superior suite. it was impeccable and very impressive. the bedrooms were extremely spacious. the lounge/dining and kitchen area were beautifully furnished, well presented and equipped. its probably the best suite i have ever stayed in!! for some reasons, i find the bed uncomfortable.

Reviewed August 21, 2012

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9.6
Exceptional
YU
Couple
2 Bedroom Suite
Stayed 3 nights in January 2017

Stunning gulf view room. Handful of recreation activities in hotel.”

Very friendly and helpful hotel staffs. Home feeling environment, big thumb up!

Reviewed February 05, 2017

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7.7
Very good
Xuan from China
Family with teens
2 Bedroom Suite
Stayed 4 nights in November 2012

Suite with a lovely garden and swimming pool”

location ,spacious, clean

Hotel staffs are very frindly,wchecked in a beautyful suite at ground floor,we enjoyed the privat swimming pool in our yard. The rooms are spacious, nice staying!

Reviewed May 01, 2013

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