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Kempinski Hotel Shenzhen

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Very good8.0
Based on 180 reviews
Kempinski Hotel Shenzhen
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Lobby
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8.0 Very good guest rating
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"Big room with comfortable bed"

Sie Y.Brunei Darussalam
Interior view
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8.5 Excellent location
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8.5Location
  • 150 meters to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Deluxe Suite
...
  • 63 m²/678 ft²
  • Non-smoking
  • 1 king bed
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Executive Salon Suite
...
  • City view
  • 66 m²/710 ft²
  • 1 king bed
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Deluxe
...
  • City view
  • 33 m²/355 ft²
  • 2 semi double beds or 1 que...
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Premium Double or Twin Room
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  • Partial lake view
  • 38 m²/409 ft²
  • 1 king bed or 2 semi double...
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Grand Deluxe
...
  • River view
  • 35 m²/377 ft²
  • 2 double beds or 1 king bed
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Deluxe Suite 1 King Bed
...
  • City view
  • 63 m²/678 ft²
  • 1 king bed
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Executive Deluxe
...
  • 35 m²/377 ft²
  • Non-smoking
  • 1 king bed
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Nearest essentials

Airports
  • Shenzhen International Airport (SZX)
  • 18.8 km
  • Hong Kong International Airport (HKG)
  • 23.0 km
Public transportation
  • Houhai Metro Station
  • 160 m
  • Dengliang Metro Station
  • 1.1 km
Hospital or clinic
  • Shenzhen Jianguo Uropoiesis Surgical Hospital
  • 1.7 km
Pharmacy
  • Accordance Pharm. Chain Store
  • 2.5 km
Convenience store
  • 7 Eleven
  • 2.8 km
Cash withdrawal
  • ATM
  • 560 m

More about Kempinski Hotel Shenzhen

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Verified guest reviews

Agoda Reviews (180)Booking.com Reviews (233)
Filter by guest type:
Cleanliness8.4
Facilities7.6
Location8.5
Room comfort and quality8.1
Service8.0
Value for money7.6
Provided by verified guests of Agoda
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Showing 150 verified guest comments
12345
3.6
sharon from Singapore
Business traveler
Grand Deluxe
Stayed 2 nights in April 2017
Disappointment
One of our colleague was sick & we went down to the lobby lounge to get some hot water. We are told that we need to pay for the hot water which is fine. What is NOT FINE is that the staff actually told us that we need to consume the water at the lounge. While trying to explain that my colleague is sick in bed but the staff keep repeating insist that this is part of the Hotel Rule & Regulation until her Manager step in & allow us to take the hot water away. We are greatly disappointed with how Kempinski Hotel Shenzhen a Five star hotel actually treated their sick guest. PS: There is a lot of mosquito at the lobby lounge & we tried to change to a table where is at a brighter area, the staff actually told us that no matter which area of the lounge there will be mosquito. When we comment that this is a five star hotel, her reply is "Yes, cause this is a five star hotel"
Reviewed May 08, 2017
Dear Valued Guest, Thank you for your kind comments therein are truly appreciated yet we are naturally concerned regarding the not appropriate attitude of the lobby lounge staff for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such constructive comments and we can assure you we shall continuously endeavor to improve our services commensurate with a Kempinski Hotel. We sincerely trust the unfortunate experiences encountered during your recent stay with us will not deter you, or your colleagues, from choosing the Kempinski Shenzhen once again in the future so we may have the opportunity to provide you with our standard service. Best regards, Lynn Xiao
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Kempinski Hotel Shenzhen
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8.8
CHENG from China
Couple
Deluxe
Stayed 1 night in November 2016
Nice hotel
Nice hotel. Location is perfect!
Reviewed April 10, 2017
Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.
Responded April 12, 2017
Kempinski Hotel Shenzhen
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7.6
WengChun from Malaysia
Business traveler
Deluxe
Stayed 2 nights in January 2017
Good location
Nearby malls and restaurants
Reviewed February 07, 2017
Many thanks for your valued patronage and we look forward to welcoming you once again to Kempinski Hotel Shenzhen.
Responded March 30, 2017
Kempinski Hotel Shenzhen
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7.2
Rodrigo from Brazil
Business traveler
Deluxe
Stayed 2 nights in January 2017
Few days in Shenzhen
It was difficult to communicate with the staff that usually doesn't understand English. A simple room service order is a nightmare if you don't speak Chinese.
Reviewed January 20, 2017
Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our staff. Please let me reassure you that we take your valuable comments very seriously. The short fall in staff English skill and unpleasant action of staff has been addressed with the concerned and necessary retraining is taken place to avoid such in the future. Once again, my profound apologies and I look forward to having the opportunity to welcome you back to Kempinsk Hotel Shenzhen in the not too distant future.
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Kempinski Hotel Shenzhen
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5.2
Wong from China
Family with teens
Deluxe
Stayed 1 night in December 2016
Good location but not up to current standard.
Good location but not up to current standard.
Reviewed January 01, 2017
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6.0
Szu from Malaysia
Business traveler
Executive Deluxe
Stayed 2 nights in December 2016
Facilities to be improved
wifi signal too weak.
Reviewed December 23, 2016
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9.2
Sie from Brunei Darussalam
Couple
Deluxe
Stayed 1 night in May 2016
Nice hotel
Big room with comfortable bed
Reviewed December 21, 2016
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9.2
Fred from Taiwan
Business traveler
Deluxe
Stayed 1 night in October 2016
good
good
Reviewed December 08, 2016
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9.2
Phang from Malaysia
Business traveler
Deluxe
Stayed 3 nights in September 2016
Good business Hotel
Location, cleanliness & many eateries nearby
Reviewed October 03, 2016
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7.6
Joyce from Taiwan
Solo traveler
Deluxe
Stayed 1 night in August 2016
Pleasant and relaxed experience
The fruit in the room tasted not so good
Reviewed August 25, 2016
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Kempinski Hotel Shenzhen
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