Kempinski Mall Of The Emirates Hotel
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Exceptional
9.1
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Kempinski Mall Of The Emirates Hotel

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Excellent
From 423 reviewsSee what guests said
8.7
  • Airport transfer

  • 360 meters to public transportation

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
8.8
Excellent
Room comfort & quality
Duplex Aspen Ski Chalet
...
  • Mountain view
  • 76 m²/818 ft²
  • 1 king bed
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Three Bedroom Aspen Ski Chalet
...
  • Park view
  • 228 m²/2454 ft²
  • 3 double beds
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Grand Deluxe Room
...
  • City view
  • 61 m²/657 ft²
  • 1 king bed
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Corner Suite
...
  • City view
  • 90 m²/969 ft²
  • 1 king bed
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Executive Suite
...
  • City view
  • 70 m²/753 ft²
  • 1 king bed
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Executive Junior Suite
...
  • City view
  • 61 m²/657 ft²
  • 1 king bed
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Aspen Pool Chalet
...
  • Pool view
  • 61 m²/657 ft²
  • 1 king bed
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Tower Suite
...
  • City view
  • 160 m²/1722 ft²
  • 1 king bed
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Aspen Ski Chalet
...
  • Mountain view
  • 45 m²/484 ft²
  • 1 double bed and 1 king bed
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Suite Standard
...
  • 300 m²/3229 ft²
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More about Kempinski Mall Of The Emirates Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Mediterranean cuisine
Serena's Seafood
990 mMediterranean, Seafood, Soups
Doner Kebap
6.4 kmMediterranean
Le Pirate Restaurant
6.6 kmMediterranean
Asian cuisine
Salmontini
90 mAsian, French, International
Ban Khun Mae
140 mAsian, Thai
Mall View Palace Restaurant
170 mAsian, Chinese, Indian
Halal food
Olea
30 mHalal, Lebanese, Middle Eastern
Harput Restaurant
340 mHalal, Middle Eastern, Turkish
Arz Lebanon Restaurant
1.1 kmHalal, Lebanese, Mediterranean

What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (423)Booking.com Reviews (3611)
8.7
Excellent
Filter by guest type:
Cleanliness9.0
Facilities8.9
Location9.1
Room comfort and quality8.8
Service8.8
Value for money8.0
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6.4
sam from United Kingdom
Couple
Superior Double/Twin
Stayed 2 nights in April 2018
Overpriced and lacks a modern touch”
This hotel has some nice touches and the staff are nice but for the price it isn’t worth it. Unless you like shopping it’s not a great location and the dining options are a bit run down. There are many other cheaper and nicer places to stay in Dubai.
Reviewed April 11, 2018
Dear Mr. Sam, Thank you for taking the time to share your review on your experience with us. I have noted your comment regarding some of the prices being higher than you have expected. You will be pleased to know that our prices remain competitive against the 5*hotels in Dubai. Rest assured that we as a management team, continually look into our prices to ensure that our prices remain competitive, ensuring the value-cost allocation is right for our guests. Thank you once again for your valuable feedback and we look forward to welcoming you back soon Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
4.4
Shahad from Saudi Arabia
Family with young children
Junior Suite
Stayed 4 nights in March 2018
Unfortunately it was the worst staying in my life”
1- I asked them to empty the mini bar and they never did!! 2- Food dining is not recommended I tried the chicken Sandwich and the chicken taste was horrible so as the fries !!!! And it’s over price for the taste 3- I called them before going to lunch to clean my room and my kid press the don’t disturb button and they never called me although I called them myself!! I have stairs at the middle in the night for more the half an hour with my baby outside tell the room is cleaned !!! 4- O have them a laundry and they have never dilever it on time !!!!!!!!! Worst staying seriously
Reviewed March 30, 2018
Dear Mr. Shahid, Thank you for taking the time to share your review. Any comment Positive or constructive gives us a chance to improve our services towards our guest. We would definitely look into more details for the comments you have provided as we do not expect our guest to face this while staying at kempinski Hotels, I am happy to know that our Rooms Division Manager Ayman was able to meet you during your checkout and you have confirmed to return to our property for your future stay. Thank you once again for sharing your feedback with us and we look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
9.2
sami from Kuwait
Solo traveler
Grand Deluxe Room
Stayed 6 nights in March 2018
Good Location”
Friendly Stuff, Fast Internet, Comfortable Bed, Big Room For (Junior Suite) Small Room Windows And No Balcony Over Prices For Room Dining Service
Reviewed March 17, 2018
Dear Mr. Sami, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. Please note that we have taken your comments into a consideration and to work on a solution to make sure that all of our guests, such as you to have a better stay with us in the future. We look forward to welcoming you back again. Yours sincerely, Steffen Opitz Hotel Manager
Responded March 26, 2018
Kempinski Mall Of The Emirates Hotel
8.8
fatma from Oman
Couple
Superior Double
Stayed 2 nights in March 2018
Friendly staff... connected to emirate mall.. cleanliness was excellent , we were upgraded ... ”
According to the satff the hotel renovated recently ... I really loved the fresh smell as you get into the lobby
Reviewed March 10, 2018
Dear Ms. Fatma, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates and for your valuable feedback. It is a pleasure to hear that you enjoyed your stay with us. It is our priority to ensure that even the smallest details, such as our lobby fragrance as you mentioned, contribute to a greater satisfaction for our guests. It will be our pleasure to welcome you back for another amazing experience with us! Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
10.0
Farheen from Bangladesh
Business traveler
Superior Room
Stayed 1 night in March 2018
Farheen”
Excellent service! They even had me early-checked in at 9 am with a suite upgrade. Very caring staff from concierge to dining. 5 star all the way!
Reviewed March 06, 2018
Dear Ms. Farheen, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. It is wonderful to hear that you enjoyed your stay with us and the suite upgrade. We are always grateful to receive appreciation such as yours as it inspires us to continue to provide a superior guest experience. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We are all looking forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
9.6
Kiky from Indonesia
Family with teens
Grand Deluxe Room
Stayed 3 nights in January 2018
Comfortable in great location”
Comfortable and location is perfect next to a mall with lotsa choice for food etc
Reviewed January 06, 2018
Dear Ms. Kiky, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. We value all guest feedback as an opportunity to continue to improve our services and products for our guests. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded January 11, 2018
Kempinski Mall Of The Emirates Hotel
8.4
Mohammed from Kuwait
Family with young children
Grand Deluxe Room
Stayed 3 nights in September 2017
Great location”
Great location with Mall of Emirates which can be accessed by the metro to/from airport or Dubai Mall or other areas. Spaced rooms with all needed accessories. Highly recommended.
Reviewed September 25, 2017
Dear Mr. Mohammed, I would like to sincerely thank you for your feedback and for your recommendation to our hotel. We highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded September 27, 2017
Kempinski Mall Of The Emirates Hotel
10.0
Guang from China
Family with teens
Executive Junior Suite
Stayed 3 nights in August 2017
I away recommend this hotel to my friends, it was nice and most comfortable to stay. ”
when i stay in this hotel feeling same like home. here have a lot of friendly staffs and very helpfully to you stay, they are try to help all of the guest easy and comfortable. thanks a lot to all of your's.
Reviewed September 12, 2017
Dear Guang, Thank you for sharing your appreciation and experience on your recent stay with us. We are very happy to hear that you felt at home in our hotel and that our colleagues have made your stay comfortable with their warm welcome and friendly approach. Once again, thank you for your great feedback and for your recommendation to our hotel. We look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
7.2
Khulood from Yemen
Business traveler
Junior Suite
Stayed 2 nights in May 2017
Very long walk to the room !!”
Well, from getting out of the left to reach my room it's almost 5 min. walk !! my room was the last room in the floor and I needed to walk a long way to reach my room and when I complain about my room and asked for another room "same room but closer" they asked me to pay more !!!
Reviewed May 14, 2017
Dear Khulood, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of your of your comment in regards to the breakfast reception, please accept our apologies for this experience during your stay, which has led you to your discomfort. I am happy that my fellow manager was able to assist you and make your stay ore comfortable. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
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Kempinski Mall Of The Emirates Hotel
7.6
Khulood from Yemen
Business traveler
Superior Room
Stayed 2 nights in May 2017
Good Stay”
My Stay was good at Kempinski Hotel and the staff were very helpful and friendly and try to help as they can, names I remember was Jameela, Sameh I guess and the Arab guys in the Breakfast buffet. but the girl on the breakfast reception was rude and I have informed the restaurant manager about her.
Reviewed May 14, 2017
Dear Mr. Khulood, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback I have made note of your of your comment in regards to the breakfast reception, please accept our apologies for this experience during your stay, which has led you to your discomfort. I am happy that my fellow manager was able to assist you and make your stay ore comfortable. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
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Kempinski Mall Of The Emirates Hotel
9.2
Saleh from United Arab Emirates
Family with young children
Aspen Ski Chalet
Stayed 2 nights in March 2017
It is perfect”
I stayed at the Aspen Chalet a totally new and amazing experience. I highly recommend it as it has everything you need and plus. I am humbled with the great hospitality of Kempinski.
Reviewed March 26, 2017
Dear Mr. Saleh, Thank you for taking the time to share your feedback. It is wonderful to read that you had a great stay in our hotel and had an amazing experience at Aspen Chalet. Such appreciation like yours will help us to continue and improve our level of services as well as our facilities. I would like to sincerely thank you again for your feedback and for your recommendation to our hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
10.0
MOHAMMAD from Kuwait
Couple
Deluxe Room
Stayed 2 nights in March 2017
Fabulous time ”
Fantastic and fabulous Hotel, the staff were very kind and decent, I have asked thim to prepare the room for my anniversary, the fresh flowers was scattered beautifully all around the room
Reviewed March 12, 2017
Dear Mr. Mohammad, We would like to thank you for taking the time in sharing your great feedback of our hotel. I am very much delighted to read that we were able to meet your expectations and that we could contribute to your memorable stay. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests. Once again, thank you for choosing Kempinski Hotel Mall of the Emirates and we look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
9.2
Marius from Norway
Couple
Deluxe Room
Stayed 6 nights in February 2017
Very satisfied. We have been mant times in Dubai and this is one of the best alternatives.”
Nice builing with good standard. Good brekfast. Nice swimmingpool. Good location near the mall and metro. Only thing we thinked was negativ was that a bottle of whine from the minibar costed 10 times more than to buy the same in Norway and more that other hotels we use to stay on.. But this is a hotel we can recomend and we will probably stay there again later.
Reviewed March 05, 2017
Dear Marius, Thank you for taking the time to share your feedback with us. It gives us great pleasure to know that you enjoyed your overall stay with us. Your comments regarding the breakfast, the pool, the location as well as the overall service were indeed heartwarming to read. I have noted your comment regarding the wine prices being higher than you have expected. Rest assured we will look into the pricing strategy to ensure that our prices remain competitive, ensuring the value-cost allocation is right for our guests. Thank you once again for your valuable feedback and we look forward to welcoming you back soon. Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
8.8
Syed from Pakistan
Couple
Grand Deluxe Room
Stayed 2 nights in February 2017
Location is one of the best ”
The location stood out as it has an opening inside he mall of emirates.. it's a bit expensive
Reviewed February 14, 2017
Dear Mr. Syed, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded July 25, 2017
Kempinski Mall Of The Emirates Hotel
10.0
DR from Pakistan
Solo traveler
Deluxe Room
Stayed 1 night in February 2017
Luxurious ”
Excellent value for money
Reviewed February 13, 2017
Dear DR, Thank you for your sharing your feedback following your stay at the Kempinski Hotel Mall of the Emirates. We are indeed delighted to read that you had an amazing stay with us. We hope to welcome you back soon, Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
10.0
MOHAMMAD from Kuwait
Family with young children
Superior Room
Stayed 9 nights in January 2017
It was Excellent hotel ”
This what called 5 stars service
Reviewed January 28, 2017
Dear Mr. Mohammad, Thank you for your sharing your feedback following your stay at the Kempinski Hotel Mall of the Emirates. We are indeed delighted to read that you had an amazing stay with us. I will be sure to share this great feedback of yours with the rest of the team. It will be an honor to welcome you back real soon. Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
10.0
Syed from Pakistan
Couple
Duplex Aspen Ski Chalet
Stayed 1 night in January 2017
Excellent value for money”
The service was excellent and the chalet was neat and clean with an amazing view of skiing tract. Location is very convenient as it is inside Mall of Emirates. Amenities provided in the suite were by Hermes. The best part of our stay was the hospitality of the staff especilly Mr.Mohammad Al Dghli head of Butler service and Mr.Johnny at the front desk. I will definately stay here and recommend it to others.
Reviewed January 24, 2017
9.6
Suhail from United Arab Emirates
Family with young children
Deluxe Room
Stayed 1 night in January 2017
Outstanding hotel”
This is a wonderful experience from checkin until checkout excellent
Reviewed January 23, 2017
Dear Mr. Suhail, Thank you for your sharing your feedback following your stay at the Kempinski Hotel Mall of the Emirates. We are indeed delighted to read that you had an amazing stay with us. I will be sure to share this great feedback of yours with the rest of the team. It will be an honor to welcome you back soon. Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
10.0
Mohamad from Indonesia
Family with young children
Junior Suite
Stayed 10 nights in December 2016
Great Hotel for Long Stays”
I stayed here with my wife and 6 yo. daughter for the New Years for 10 nights. It was beautiful and luxurious. All the regular rooms are Junior Suites with large bathroom. Good for the long stay because you don't feel claustrophobic and plenty of room to move around and place all your luggages and all the shopping. I didn't use much of the facilities, the pool was rather small, but the direct access to the mall is probably the best facility ever. The huge mall opens till midnight and you'll never run out of things to eat or do. Ski Dubai is here as well. The staff were all friendly and attentive to all your needs. The room service selection were a bit limited, but again, you have the huge mall to choose what you want to eat. The location of the hotel is also pretty good because it's close proximity to Dubai's other places and not within the constant traffic of Downtown Dubai.
Reviewed January 16, 2017
Dear Mr. Mohamad, Thank you for your valuable feedback following your stay at the Kempinski Hotel Mall of the Emirates. We are indeed delighted to read that you and your family had an amazing stay with us. I will be sure to share this great feedback of yours with the rest of the team. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
9.2
Mohammed from Kuwait
Couple
Deluxe Room
Stayed 2 nights in January 2017
Simply amazing”
Great hotel with excellent location with the mall of the Emirates. Wonderful rooms and facilities. Indeed a 5 star hotel. Excellent staff performance and overall a wonderful experience.
Reviewed January 15, 2017
Dear Mr. Mohammed, Thank you for your valuable feedback following your stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
12345
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