8.9
Excellent
/10
(4439 reviews)See what guests said
Housekeeping9
Breakfast2
24-hour front desk2
See map
9.2
Exceptional
Location rating score
Exceptional location
Parking
FREE
Popular landmarks
Mall of the Emirates340 m
Wild Wadi Waterpark2.48 km
Dubai Marina Walk6.29 km
Dolphin Bay7.71 km
Aquaventure Water Park8 km
IBN Battuta Mall11.3 km
Dubai Fountains11.6 km
Burj Khalifa11.67 km
The Dubai Mall12.05 km
Gurunanak Darbar Sikh Temple13.21 km
Nearby landmarks
Fann A Porter40 m
Ski Dubai180 m
Après270 m
Softtouch Spa290 m
Aizone310 m
Harvey Nichols330 m
Pixi330 m
Charles & Keith330 m
Mall of Emirates340 m
Camper340 m
Kempinski Mall Of The Emirates Hotel
Superior Room - Guestroom Kempinski Mall Of The Emirates Hotel
Lobby Kempinski Mall Of The Emirates Hotel
Lobby Kempinski Mall Of The Emirates Hotel
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5-star Hotel
Free Wi-Fi

Kempinski Mall Of The Emirates Hotel

Sheikh Zayed Road, 4th Interchange, Al Barsha, Dubai, United Arab Emirates, 120679 - See map
Wellness activities
Spa & Beauty
Fitness & Pool
"Awesome location, and conveniently located at the Mall of Emirates."
chiun - December 17, 2018
Exceptional cleanliness
9.1 rating for cleanliness
Excellent service
8.9 rating for service
Exceptional reputation
Recommended by 89% of guests
Excellent comfort
8.8 room quality and comfort
  • 370 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Dubai every 2 minutes on Agoda.com
Value for money8.1
Distance to city center5. Km
Location rating9.2
Nearest airportDubai International Airport (DXB)
Distance to airport23.1 km

Rooms available at Kempinski Mall Of The Emirates Hotel

8.8
Excellent
Room comfort & quality
Duplex Aspen Ski Chalet
Duplex Aspen Ski Chalet
...
  • Room size: 76 m²/818 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Three Bedroom Aspen Ski Chalet
Three Bedroom Aspen Ski Chalet
...
  • Room size: 228 m²/2454 ft²
  • Park view
  • 3 double beds
Enter dates to see prices
Corner Suite ( 2 adults + 2 children) - Including access to Ski Dubai for 2
Corner Suite ( 2 adults + 2 children) - Including access to Ski Dubai for 2
...
  • Room size: 90 m²/969 ft²
  • Shower and bathtub
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Grand Deluxe Room
Grand Deluxe Room
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Tower Suite - Including access to Ski Dubai for 2
Tower Suite - Including access to Ski Dubai for 2
...
  • Room size: 160 m²/1722 ft²
  • Balcony/terrace
  • 1 king bed & 1 sofa bed & 1...
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Aspen Pool Chalet
Aspen Pool Chalet
...
  • Room size: 61 m²/657 ft²
  • Pool view
  • 1 king bed
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Two Bedroom Aspen Ski Chalet
Two Bedroom Aspen Ski Chalet
...
  • Room size: 150 m²/1615 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Corner Suite
Corner Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Aspen Ski Chalet
Aspen Ski Chalet
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 1 double bed and 1 king bed
Enter dates to see prices
Deluxe Room
Deluxe Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Kempinski Mall Of The Emirates Hotel?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kempinski Mall Of The Emirates Hotel?

Kempinski Mall Of The Emirates Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 260. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Kempinski Mall Of The Emirates Hotel also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Kempinski Mall Of The Emirates Hotel has a car park right on site for maximum convenience. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Kempinski Mall Of The Emirates Hotel?

Kempinski Mall Of The Emirates Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Kempinski Mall Of The Emirates Hotel

  • 8.4
    Excellent
    Location

    "Great location with Mall of Emirates which can be accessed by the metro to/from airport or Dubai Mall or other areas."

    Mohammed

    |

    September 25, 2017

  • 10.0
    Exceptional
    Breakfast

    "Service is great, rooms are spacious, clean and well decorated and breakfast in the morning is really good."

    Roger

    |

    April 24, 2018

  • 9.6
    Exceptional
    Location

    "Comfortable and location is perfect next to a mall with lotsa choice for food etc"

    Kiky

    |

    January 6, 2018

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Location score
9.2/10
Service score
8.9/10
Cleanliness score
9.1/10
Room comfort score
8.8/10
Better than
99
%
of Dubai properties
Better than
98
%
of Dubai properties
Better than
98
%
of Dubai properties
Better than
98
%
of Dubai properties
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Overall rating:
8.9
Excellent
4,439 reviews
Cleanliness
9.1
Facilities
8.7
Location
9.2
Read all reviews >
What travelers say they love:
Hasan was super friendly every morning in the restaurant and...
Roger from South Africa
Couple
More about Kempinski Mall Of The Emirates Hotel

More about Kempinski Mall Of The Emirates Hotel

Located on Sheikh Zayed Road in the Al Barsha district, Kempinski Mall Of The Emirates Hotel is centrally situated within close proximity to areas such as Downtown Dubai, Dubai Marina, and Palm Jumeirah, with the Mall of the Emirates metro station a mere 5-minute walk away. The hotel boasts the only indoor snow and ski resort in the UAE. If you love to mix balmy desert temperatures with an artificial winter environment, this is paradise found. In addition to the extensive hotel facilities like the pool, gym, boutique shops, and tourist essentials such as the tour desk and currency exchange, you can also enjoy the ski and winter playground of the Ski Dubai. If you end up getting too chilled, it will be easy to warm up in the sun while staying cool at either Wild Wadi Waterpark or Aquaventure Water Park - both easily accessible. With a range of accommodation including rooms, suites, and ski chalets, each equipped and furnished to the highest luxury standards, there is literally something for everyone at Kempinski Mall Of The Emirates Hotel.

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Most talked about facilities

Housekeeping
13 mentions
Food & Dining
10 mentions
Breakfast
10 mentions
Swimming Pool
6 mentions

What they offer

9.2
Exceptional

"Great hotel & one of the only hotels where the rooms seen in..."

Rizwana

|

November 6, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Olea
Cuisine:Middle Eastern
Menu:Buffet, A-la-carte
Salero Tapas & Bodega
Cuisine:Spanish
Menu:Buffet
Aspen by Kempinski
Cuisine:International
Menu:Buffet
Noir
Cuisine:Asian, Latin American
Menu:Buffet

Nearby restaurants

American cuisine
American cuisine
Johnny Rockets
100 m American
Oushe Gourmet Bakeshop
810 m American, Cafe, French
The Hide
2.0 km American, Gluten Free, Steakhouse
Mediterranean cuisine
Mediterranean cuisine
Serena's Seafood
990 m Mediterranean, Seafood, Soups
Doner Kebap
6.4 km Mediterranean
Le Pirate Restaurant
6.6 km Mediterranean
Asian cuisine
Asian cuisine
Salmontini
90 m Asian, French, International
Ban Khun Mae
140 m Asian, Thai
Mall View Palace Restaurant
170 m Asian, Chinese, Indian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Kempinski Mall Of The Emirates Hotel from real guests

Overall rating
8.9
Excellent
From 4439 reviews
9.2Cleanliness
9.2Room comfort and quality
9.1Location
Agoda Reviews (537)Booking.com Reviews (3902)
Rating via Agoda8.8
/
10
Cleanliness9.1
Facilities8.7
Location9.2
Room comfort and quality8.8
Service8.9
Value for money8.1
High score for Dubai
Rating
9+ Exceptional (202)
8-9 Excellent (100)
7-8 Very Good (61)
6-7 Good (21)
<6 Below Expectation (33)
Time of the year
Mar - May (115)
Jun - Aug (70)
Sep - Nov (116)
Dec - Feb (116)
Don't miss out!Users are booking a place in Dubai every 2 minutes on Agoda.com
All guests (537)
All room types
All languages

Show reviews that mention 

Showing 417 verified guest comments
12345
10.0
Exceptional
Lisa from United States
Couple
Stayed 4 nights in April 2019

Excellent Hotel in the Mall of the Emirates”

Excellent Hotel in the Mall of the Emirates, great location, clean rooms, spacious. Executive room a plus with drinks, coffee tea and great food. Upgrade to a room with a view of the beautiful Burj Al Arab and swimming pool a plus. Would recommend to anyone and will choose to stay here again when returning to Dubai. Easy access to the Metro through the Mall. There is also skiing just outside the door inside the Mall.

Reviewed April 30, 2019

Dear Ms Lisa, Thank you very much for taking the time to share your feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your experience in our property especially the upgraded room and our facilities. We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Yours sincerely, Slim Zaiane General Manager

Responded May 11, 2019
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Ahmed from Maldives
Couple
Superior Room
Stayed 5 nights in April 2018

Exceptional”

Very elegant & neat hotel with lots of things to do and A+++ for the mall next to the hotel saves a lot of time n convenience Lovely hotel & friendly staff smiling always 🤗 will definitely stay on our next trip also Highly recommend

Reviewed April 23, 2018

Dear Mr. Ahmed, I would like to sincerely thank you for your feedback and for your recommendation to our hotel. We are always grateful to receive appreciation such as yours as it inspires us to continue to provide a superior guest experience. We do hope that our services, accommodation and location continue to meet and exceed guest expectations in the future, and we will be sure to pass on your kind comments to our colleagues. We look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates. Yours sincerely, Steffen Opitz Hotel Manager

Responded April 29, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Yayu from Singapore
Business traveler
Superior Room
Stayed 3 nights in July 2016

Definately the BEST hotel we ever stay”

Love this hotel MAX! Good Service!! Clean and big room, best location, the hotel is just next to Mall of Emirate which you don't even need to step out of the hotel to reach the mall. fantasy breakfast buffet. Always stay this hotel when we come to Dubai!

Reviewed August 02, 2016
8.4
Excellent
Easan from Malaysia
Couple
Superior Room
Stayed 3 nights in June 2016

Amazing Service”

We were happy with the service provided and the friendly staff. The restaurants especially Olea. We being from south east Asia didn't really know Levantine cuisine, the chef and the waiter were kind enough to take their time to explain the menu and recommend dishes as well. It was a great experience. Also the front desk and conciarge staff took their time to explain and recommend places to visit in Dubai.

Reviewed June 22, 2016
8.7
Excellent
Johara from Qatar
Group
Grand Deluxe Room
Stayed 3 nights in November 2015

Good and renewed the room”

Room interior design.. In dining room

It eas good to try it again after more than 6 year as I stayed in it in 2006 .. So the renovation very good and nice .. But they should mention this at the booking site.. We have noise at night from the construction work .. The manger has been good with slove the problem and movr our room and upgrade 1 of our 3 rooms .. Overall good

Reviewed November 08, 2015
9.7
Exceptional
Russell from Australia
Couple
Deluxe Room
Stayed 5 nights in October 2015

6 star clas for the price if 5”

Location. Rooms. Staff

Just like to thank the staff of the hotel for a fantastic stay. It is truly a great hotel and we were delighted with the quality throughout the hotel. Even tho there are some renovations going on, they were very unobtrusive. My only complaint is the price of their food and drink. Even tho it's a 5 star hotel , and try to attract the upper echelon of guests. The prices do put dining in the restaurant out of the reach of the average traveller who would prefer to eat in their hotel. Besides that ,,, a must stay hotel

Reviewed November 03, 2015
8.3
Excellent
Miklos from United States
Solo traveler
Superior Room
Stayed 3 nights in February 2014

nice hotel in the mall”

inside the mall, nice clean hotel, chill pool area and bars

I liked this hotel the bars inside the hotel are nice and chill. the pool is really nice as well with a bar inside the pool. the drawback is the early closing times of the bars around 12ish or something like that. the hotel is really clean and really big. its directly inside the mall of the emirates so shopping is very convenient also other food inside the mall is close by. i would probably stay again but it is quite a expensive hotel with a room and experience pretty much the same as a cheaper option

Reviewed March 21, 2014
8.3
Excellent
ALI from Saudi Arabia
Couple
Aspen Ski Chalet
Stayed 1 night in March 2014

great stay”

location, parking service, room type

in general it was very nice stay, thanks Ms.Fatima and Ms.Nicol for the great arrangement for birthday, it was really great. the hotel is really fantastic and every thing was fine, except the breakfast was not really good and the dining in 11 floor was small and there is no space. I strongly recommend to stay in this hotel as I will stay there again.

Reviewed March 11, 2014
8.0
Excellent
CHE from Malaysia
Business traveler
Grand Deluxe Room
Stayed 4 nights in January 2014

Staff was very helpful. Excellent location.”

nice strategic value for money

This hotel is right in the mall and at the Ski slopes. The hotel was spotless and we were treated like royalty! The location is great for transport and shopping,The Metro Station located beside the mall.

Reviewed February 07, 2014
9.7
Exceptional
Keith from United Kingdom
Solo traveler
Superior Room
Stayed 1 night in May 2012

Superb Hotel”

One of the finest hotels in the world !

I stayed in Dubai near this hotel for several years and used the facilities almost every week but had never stayed there until this trip. Rooms and bathroom / shower are massive and clean. The whole hotel is class and the poolside bar staff were very good and helpful. Anyone going to Dubai should stay here as it is joined to the Mall of Emirates and has rooms looking over the indoor ski slope (at extra cost)

Reviewed November 11, 2012
9.3
Exceptional
Yii from Malaysia
Solo traveler
Deluxe Room
Stayed 1 night in April 2012

excellent hotel”

good location, nice services

I was lucky enough to get a upgraded suit. The room was excellent. Subway station is just 5 mins walk away. Cab can be easily called at the hotel and it is cheap. The hotel is attached with a large shopping mall and also the largest indoor ski center. Basically you can find everything inside the shoppping. Recommended for biz traveller/family.

Reviewed May 04, 2012
8.7
Excellent
Kamil from Canada
Family with teens
Superior Room
Stayed 3 nights in December 2010

lovely hotel having a great location”

the location was amazing
cleanliness

i had an amazing experience staying kempinski. as a tourist its a best place to stay as its connected to the mall of emirates and i personally like mall of emirates. The staff was very friendly and helpful. the room was of perfect size so it was fun overall.

Reviewed December 25, 2010
9.0
Exceptional
Samuel from Indonesia
Couple
Deluxe Room
Stayed 2 nights in November 2010

Great Hotel, Great Location”

Very clean hotel and nice room
None

I really recommened this hotel. The Lobby is big and also the room is awesome. I use upgrade Deluxe room, the bathroom is very nice, also complete amenities. But the best thing is the hotel is in the Emirates Mall, one of the best mall in Dubai. I'm so satisfied to stay in this hotel

Reviewed November 09, 2010
8.7
Excellent
Boopathy from India
Business traveler
Superior Room
Stayed 1 night in October 2010

Fantastic stay for shoppers”

Best location for shopping, skiing at the door steps, linked to Mall of the Emirates

Perfect place to stay if you prefer to go shopping, links directly to Mall of the emirates. Rooms are clean & comfortable. Staffs are very courteous and helpful. Room size was big enough and clean & spacious bathrooms. You can get into Mall of the Emirates directly from tghe hotel lobby. Spent half a full day at the Skiing, it would have been nice if the hotel provides complementry entry for the skiing. But the location is little far from Night clubs. Taxi will charge 50 - 60 Dhs one way to the pubs.

Reviewed October 05, 2010
8.7
Excellent
Mohammad from Kuwait
Couple
Stayed 3 nights in August 2009

Excellent Hotel”

larg, clean, and comfortable room
location

excellent hotel service and room. The hotel is full but the elevator and lobby is not bussy. I took a grand deluxe room which contains master bed room (room with Palsma TV + bathroom), living room with Plasma TV, and small office room. the room is really spacious. the Hotel service is fast response and friendly. also, the good thing that the hotel is attached to the mall (shops + resturants + Cinema + ski). the drawback is the location is far from the city(is not far from the Burj Al-Arab and the Palm island). Overall, this hotel by itself is one of the best hotel.

Reviewed September 13, 2009
10.0
Exceptional
Ahmed from Oman
Family with young children
Stayed 1 night in May 2009

Must try this hotel”

+ very good reception + the best rooms ever + attached to one of biggest and most attractive malls + Many thigns to see and do.
+ little far from the old souqs.

The hotel starts welcoming you at the door by well dressed staff. Also, when i showed them my booking, the receiption asked me if he can upgrade me to Grand delx room but it will be 2 beds. I accepted and he did asked the room service to compine the beds. The room was fantastic and very luxrious. It viewed the swimming room and faced Burj Al Arab. Hotel staff are very professional. Must try this again.

Reviewed May 24, 2009
8.4
Excellent
ebtehal from Kuwait
Family with teens
Superior Room
Stayed 2 nights in December 2018

Location , cleaning is good”

Some services is not good as before, like concierge service for the mall, he didn't take stuff because the rooms name list is wrong or not updated. This is my second stay at the hotel I prefer it the first time but now I prefer to try other hotels.

Reviewed December 23, 2018

Dear Mr. Ebtehal, We would like to thank you for taking the time in giving us your feedback following your recent stay with us and will take your review as an opportunity to improve our quality of services. I would like to sincerely apologize for unpleasant experience during your stay. Please be assured that I have passed your feedback to the concerned department, to ensure that our processes are revisited in order to avoid a recurrence. I hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Mall of the Emirates and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, Steffen Opitz Hotel Manager

Responded January 10, 2019
Kempinski Mall Of The Emirates Hotel
9.2
Exceptional
Rizwana from United Kingdom
Family with young children
Standard
Stayed 4 nights in October 2018

Exceptional”

Great hotel & one of the only hotels where the rooms seen in the photo reflect the actual size and quality. Great staff. Few instances where we were left down. However, staff quickly corrected things and went out of their way to make amends. Would stay there again.

Reviewed November 06, 2018

Dear Ms. Rizwana, Thank you for taking the time to share your feedback with us. We value all guest feedback as an opportunity to continue to improve our services and products for our guests. It gives us great pleasure to know that you enjoyed your overall stay with us. Your comments regarding the room, as well as the services of our colleagues were indeed heartwarming to read. Thank you once again for your great feedback and we look forward to your next visit real soon. Yours sincerely, Steffen Opitz Hotel Manager

Responded November 09, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
katrina from Australia
Business traveler
Stayed 1 night in October 2018

5 Star in every Department”

Fantastic room the best bathroom I have ever had in any Hotel. Service in the Club Lounge was 1st Class and just walking through the Hotel and entering the Mall of the Emirates with the snow field in front of you was amazing. Staff were so helpful they arranged the Hotel car to the Airport new BMW with a lovely driver, highly recommend this Hotel.

Reviewed October 25, 2018

Dear Ms. Katrina, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted to hear from you that your stay was a great experience. It made us very proud to know that we could contribute to your stay and that our services exceed your expectations. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager

Responded November 01, 2018
Kempinski Mall Of The Emirates Hotel
8.8
Excellent
Yuen from Hong Kong
Family with teens
Deluxe Room
Stayed 5 nights in January 2019

Big and clean room”

My room was big and clean. it just in the mall and the skidubai. Everything's you need is just one step. 3 mins to the metro. The mall was open 1030am to 1200am.

Reviewed January 30, 2019

Dear Mr. Yuen, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. I am glad that you had enjoyed your overall stay with us.We highly appreciate your comments about our room and lcoation. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager

Responded February 03, 2019
Kempinski Mall Of The Emirates Hotel
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  • Exceptional location
  • Mall of the Emirates
  • Mall of the Emirates Metro Station is within 0.36 km