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Kempinski Mall Of The Emirates Hotel

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Excellent8.7
Based on 401 reviews
90% would recommend to a friend
Kempinski Mall Of The Emirates Hotel
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8.7 Excellent guest rating
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"Excellent value for money"

DR J.Pakistan
Bathroom
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9.1 Exceptional location
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9.1Location
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Duplex Aspen Ski Chalet
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  • Mountain view
  • 76 m²/818 ft²
  • 1 king bed
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Three Bedroom Aspen Ski Chalet
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  • Park view
  • 228 m²/2454 ft²
  • 3 double beds
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Grand Deluxe Room
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  • Pool view
  • 61 m²/657 ft²
  • 1 king bed
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Corner Suite
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  • City view
  • 90 m²/969 ft²
  • 1 king bed
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Executive Suite
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  • City view
  • 70 m²/753 ft²
  • 1 king bed
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Executive Junior Suite
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  • City view
  • 61 m²/657 ft²
  • 1 king bed
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Aspen Ski Chalet
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  • Mountain view
  • 45 m²/484 ft²
  • 1 double bed and 1 king bed
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Deluxe Room
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  • City view
  • 46 m²/495 ft²
  • 2 single beds or 1 king bed
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Aspen Pool Chalet
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  • Pool view
  • 61 m²/657 ft²
  • 1 king bed
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Two Bedroom Aspen Ski Chalet
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  • Mountain view
  • 150 m²/1615 ft²
  • 1 king bed
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Have a question for Kempinski Mall Of The Emirates Hotel?

Nearest essentials

Airports
  • Dubai International Airport (DXB)
  • 22.4 km
  • Al Maktoum International Airport (DWC)
  • 25.9 km
Public transportation
  • Mall of the Emirates Metro Station
  • 360 m
  • Sharaf DG Metro Station
  • 810 m
Hospital or clinic
  • Prime Medical Center - Bur Dubai
  • 5.1 km
Pharmacy
  • Bin Sina Pharmacy
  • 2.3 km
Convenience store
  • On site
Cash withdrawal
  • ATM on site

More about Kempinski Mall Of The Emirates Hotel

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Verified guest reviews

Agoda Reviews (401)Booking.com Reviews (4042)
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Cleanliness9.0
Facilities9.1
Location9.1
Room comfort and quality8.8
Service8.8
Value for money8.1
Provided by verified guests of Agoda
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Showing 341 verified guest comments
12345
8.4
Mohammed from Kuwait
Family with young children
Grand Deluxe Room
Stayed 3 nights in September 2017
Great location
Great location with Mall of Emirates which can be accessed by the metro to/from airport or Dubai Mall or other areas. Spaced rooms with all needed accessories. Highly recommended.
Reviewed September 25, 2017
Dear Mr. Mohammed, I would like to sincerely thank you for your feedback and for your recommendation to our hotel. We highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded September 27, 2017
Kempinski Mall Of The Emirates Hotel
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10.0
Guang from China
Family with teens
Executive Junior Suite
Stayed 3 nights in August 2017
I away recommend this hotel to my friends, it was
when i stay in this hotel feeling same like home. here have a lot of friendly staffs and very helpfully to you stay, they are try to help all of the guest easy and comfortable. thanks a lot to all of your's.
Reviewed September 12, 2017
Dear Guang, Thank you for sharing your appreciation and experience on your recent stay with us. We are very happy to hear that you felt at home in our hotel and that our colleagues have made your stay comfortable with their warm welcome and friendly approach. Once again, thank you for your great feedback and for your recommendation to our hotel. We look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
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7.2
Khulood from Yemen
Business traveler
Junior Suite
Stayed 2 nights in May 2017
Very long walk to the room !!
Well, from getting out of the left to reach my room it's almost 5 min. walk !! my room was the last room in the floor and I needed to walk a long way to reach my room and when I complain about my room and asked for another room "same room but closer" they asked me to pay more !!!
Reviewed May 14, 2017
Dear Khulood, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of your of your comment in regards to the breakfast reception, please accept our apologies for this experience during your stay, which has led you to your discomfort. I am happy that my fellow manager was able to assist you and make your stay ore comfortable. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
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Kempinski Mall Of The Emirates Hotel
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7.6
Khulood from Yemen
Business traveler
Superior Room
Stayed 2 nights in May 2017
Good Stay
My Stay was good at Kempinski Hotel and the staff were very helpful and friendly and try to help as they can, names I remember was Jameela, Sameh I guess and the Arab guys in the Breakfast buffet. but the girl on the breakfast reception was rude and I have informed the restaurant manager about her.
Reviewed May 14, 2017
Dear Mr. Khulood, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback I have made note of your of your comment in regards to the breakfast reception, please accept our apologies for this experience during your stay, which has led you to your discomfort. I am happy that my fellow manager was able to assist you and make your stay ore comfortable. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
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Kempinski Mall Of The Emirates Hotel
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9.2
Saleh from United Arab Emirates
Family with young children
Aspen Ski Chalet
Stayed 2 nights in March 2017
It is perfect
I stayed at the Aspen Chalet a totally new and amazing experience. I highly recommend it as it has everything you need and plus. I am humbled with the great hospitality of Kempinski.
Reviewed March 26, 2017
Dear Mr. Saleh, Thank you for taking the time to share your feedback. It is wonderful to read that you had a great stay in our hotel and had an amazing experience at Aspen Chalet. Such appreciation like yours will help us to continue and improve our level of services as well as our facilities. I would like to sincerely thank you again for your feedback and for your recommendation to our hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
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10.0
MOHAMMAD from Kuwait
Couple
Deluxe Room
Stayed 2 nights in March 2017
Fabulous time
Fantastic and fabulous Hotel, the staff were very kind and decent, I have asked thim to prepare the room for my anniversary, the fresh flowers was scattered beautifully all around the room
Reviewed March 12, 2017
Dear Mr. Mohammad, We would like to thank you for taking the time in sharing your great feedback of our hotel. I am very much delighted to read that we were able to meet your expectations and that we could contribute to your memorable stay. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests. Once again, thank you for choosing Kempinski Hotel Mall of the Emirates and we look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
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9.2
Marius from Norway
Couple
Deluxe Room
Stayed 6 nights in February 2017
Very satisfied. We have been mant times in Dubai and this is one of the best alternatives.
Nice builing with good standard. Good brekfast. Nice swimmingpool. Good location near the mall and metro. Only thing we thinked was negativ was that a bottle of whine from the minibar costed 10 times more than to buy the same in Norway and more that other hotels we use to stay on.. But this is a hotel we can recomend and we will probably stay there again later.
Reviewed March 05, 2017
Dear Marius, Thank you for taking the time to share your feedback with us. It gives us great pleasure to know that you enjoyed your overall stay with us. Your comments regarding the breakfast, the pool, the location as well as the overall service were indeed heartwarming to read. I have noted your comment regarding the wine prices being higher than you have expected. Rest assured we will look into the pricing strategy to ensure that our prices remain competitive, ensuring the value-cost allocation is right for our guests. Thank you once again for your valuable feedback and we look forward to welcoming you back soon. Yours sincerely, Steffen Opitz Hotel Manager
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Kempinski Mall Of The Emirates Hotel
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8.8
Syed from Pakistan
Couple
Grand Deluxe Room
Stayed 2 nights in February 2017
Location is one of the best
The location stood out as it has an opening inside he mall of emirates.. it's a bit expensive
Reviewed February 14, 2017
Dear Mr. Syed, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded July 25, 2017
Kempinski Mall Of The Emirates Hotel
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10.0
DR from Pakistan
Solo traveler
Deluxe Room
Stayed 1 night in February 2017
Luxurious
Excellent value for money
Reviewed February 13, 2017
Dear DR, Thank you for your sharing your feedback following your stay at the Kempinski Hotel Mall of the Emirates. We are indeed delighted to read that you had an amazing stay with us. We hope to welcome you back soon, Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
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10.0
MOHAMMAD from Kuwait
Family with young children
Superior Room
Stayed 9 nights in January 2017
It was Excellent hotel
This what called 5 stars service
Reviewed January 28, 2017
Dear Mr. Mohammad, Thank you for your sharing your feedback following your stay at the Kempinski Hotel Mall of the Emirates. We are indeed delighted to read that you had an amazing stay with us. I will be sure to share this great feedback of yours with the rest of the team. It will be an honor to welcome you back real soon. Yours sincerely, Steffen Opitz Hotel Manager
Responded August 29, 2017
Kempinski Mall Of The Emirates Hotel
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