Kempinski Mall Of The Emirates Hotel
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Kempinski Mall Of The Emirates Hotel

Sheikh Zayed Road, 4th Interchange, Al Barsha, Dubai, United Arab Emirates, 120679
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Superior Room - Guestroom Kempinski Mall Of The Emirates Hotel
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     Kempinski Mall Of The Emirates Hotel

    Kempinski Mall Of The Emirates Hotel Reviews

    8.8
    Excellent
    /10
    (486 reviews)See what guests said
    10.0
    Exceptional

    "Awesome location, and conveniently located at the Mall of Em..."

    chiun

    -

    December 17, 2018

    9.1
    Exceptional cleanliness
    Recommended by 98% of guests

    Things you’ll love about Kempinski Mall Of The Emirates Hotel

    Things you'll love

    • 370 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.2
    See map
    Exceptional location
    Popular
    Nearby
  • Mall of the Emirates340 m
  • Wild Wadi Waterpark2.48 km
  • Dubai Marina Walk6.29 km
  • Dolphin Bay7.71 km
  • Aquaventure Water Park8 km
  • IBN Battuta Mall11.3 km
  • Dubai Fountains11.6 km
  • Burj Khalifa11.67 km
  • The Dubai Mall12.05 km
  • Gurunanak Darbar Sikh Temple13.21 km
  • Value for money8.1
    Distance to city center5. Km
    Location rating9.2
    Nearest airportDubai International Airport (DXB)
    Distance to airport23.1 km

    Rooms available at Kempinski Mall Of The Emirates Hotel

    8.8
    Excellent
    Room comfort & quality
    Duplex Aspen Ski Chalet
    Duplex Aspen Ski Chalet
    ...
    • Room size: 76 m²/818 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Three Bedroom Aspen Ski Chalet
    Three Bedroom Aspen Ski Chalet
    ...
    • Room size: 228 m²/2454 ft²
    • Park view
    • 3 double beds
    Enter dates to see prices
    Grand Deluxe Room
    Grand Deluxe Room
    ...
    • Room size: 61 m²/657 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Aspen Pool Chalet
    Aspen Pool Chalet
    ...
    • Room size: 61 m²/657 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Two Bedroom Aspen Ski Chalet
    Two Bedroom Aspen Ski Chalet
    ...
    • Room size: 150 m²/1615 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Corner Suite
    Corner Suite
    ...
    • Room size: 90 m²/969 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Aspen Ski Chalet
    Aspen Ski Chalet
    ...
    • Room size: 45 m²/484 ft²
    • Mountain view
    • 1 double bed and 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Tower Suite
    Tower Suite
    ...
    • Room size: 160 m²/1722 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Have a question for Kempinski Mall Of The Emirates Hotel?

    What people love about Kempinski Mall Of The Emirates Hotel

    • 9.6
      Exceptional

      "Comfortable and location is perfect next to a mall with lotsa choice for food etc"

      Kiky

      |

      January 6, 2018

    • 7.6
      Very good

      "I like the location and the room design"

      Abdullah

      |

      January 24, 2016

    • 10.0
      Exceptional

      "Here have a lot of friendly staffs and very helpfully to you stay, they are try to help all of the guest easy and comfortable."

      Guang

      |

      September 12, 2017

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    More about Kempinski Mall Of The Emirates Hotel

    More about Kempinski Mall Of The Emirates Hotel

    9.6
    Exceptional

    "Best hotel in dubai, great location, amazing services."

    Eyad

    |

    October 1, 2016

    An overview

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    What they offer

    9.2
    Exceptional

    "Great hotel & one of the only hotels where the rooms seen in..."

    Rizwana

    |

    November 6, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Johnny Rockets
    100 m American
    Oushe Gourmet Bakeshop
    810 m American, Cafe, French
    The Hide
    2.0 km American, Gluten Free, Steakhouse
    Mediterranean cuisine
    Mediterranean cuisine
    Serena's Seafood
    990 m Mediterranean, Seafood, Soups
    Doner Kebap
    6.4 km Mediterranean
    Le Pirate Restaurant
    6.6 km Mediterranean
    Asian cuisine
    Asian cuisine
    Salmontini
    90 m Asian, French, International
    Ban Khun Mae
    140 m Asian, Thai
    Mall View Palace Restaurant
    170 m Asian, Chinese, Indian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Kempinski Mall Of The Emirates Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (486)Booking.com Reviews (3189)
    8.8
    /
    10
    Cleanliness9.1
    Facilities9.0
    Location9.2
    Room comfort and quality8.8
    Service8.9
    Value for money8.1
    All languages
    All guests (486)
    All room types

    Show reviews that mention 

    Showing 404 verified guest comments
    12345
    10.0
    Exceptional
    Lisa from United States
    Couple
    Stayed 4 nights in April 2019

    Excellent Hotel in the Mall of the Emirates”

    Excellent Hotel in the Mall of the Emirates, great location, clean rooms, spacious. Executive room a plus with drinks, coffee tea and great food. Upgrade to a room with a view of the beautiful Burj Al Arab and swimming pool a plus. Would recommend to anyone and will choose to stay here again when returning to Dubai. Easy access to the Metro through the Mall. There is also skiing just outside the door inside the Mall.

    Reviewed April 30, 2019

    Dear Ms Lisa, Thank you very much for taking the time to share your feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your experience in our property especially the upgraded room and our facilities. We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Yours sincerely, Slim Zaiane General Manager

    Responded May 11, 2019
    Kempinski Mall Of The Emirates Hotel
    8.4
    Excellent
    ebtehal from Kuwait
    Family with teens
    Superior Room
    Stayed 2 nights in December 2018

    Location , cleaning is good”

    Some services is not good as before, like concierge service for the mall, he didn't take stuff because the rooms name list is wrong or not updated. This is my second stay at the hotel I prefer it the first time but now I prefer to try other hotels.

    Reviewed December 23, 2018

    Dear Mr. Ebtehal, We would like to thank you for taking the time in giving us your feedback following your recent stay with us and will take your review as an opportunity to improve our quality of services. I would like to sincerely apologize for unpleasant experience during your stay. Please be assured that I have passed your feedback to the concerned department, to ensure that our processes are revisited in order to avoid a recurrence. I hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Mall of the Emirates and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, Steffen Opitz Hotel Manager

    Responded January 10, 2019
    Kempinski Mall Of The Emirates Hotel
    10.0
    Exceptional
    Ahmed from Maldives
    Couple
    Superior Room
    Stayed 5 nights in April 2018

    Exceptional”

    Very elegant & neat hotel with lots of things to do and A+++ for the mall next to the hotel saves a lot of time n convenience Lovely hotel & friendly staff smiling always 🤗 will definitely stay on our next trip also Highly recommend

    Reviewed April 23, 2018

    Dear Mr. Ahmed, I would like to sincerely thank you for your feedback and for your recommendation to our hotel. We are always grateful to receive appreciation such as yours as it inspires us to continue to provide a superior guest experience. We do hope that our services, accommodation and location continue to meet and exceed guest expectations in the future, and we will be sure to pass on your kind comments to our colleagues. We look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates. Yours sincerely, Steffen Opitz Hotel Manager

    Responded April 29, 2018
    Kempinski Mall Of The Emirates Hotel
    10.0
    Exceptional
    Yayu from Singapore
    Business traveler
    Superior Room
    Stayed 3 nights in July 2016

    Definately the BEST hotel we ever stay”

    Love this hotel MAX! Good Service!! Clean and big room, best location, the hotel is just next to Mall of Emirate which you don't even need to step out of the hotel to reach the mall. fantasy breakfast buffet. Always stay this hotel when we come to Dubai!

    Reviewed August 02, 2016
    8.4
    Excellent
    Easan from Malaysia
    Couple
    Superior Room
    Stayed 3 nights in June 2016

    Amazing Service”

    We were happy with the service provided and the friendly staff. The restaurants especially Olea. We being from south east Asia didn't really know Levantine cuisine, the chef and the waiter were kind enough to take their time to explain the menu and recommend dishes as well. It was a great experience. Also the front desk and conciarge staff took their time to explain and recommend places to visit in Dubai.

    Reviewed June 22, 2016
    8.7
    Excellent
    Johara from Qatar
    Group
    Grand Deluxe Room
    Stayed 3 nights in November 2015

    Good and renewed the room”

    Room interior design.. In dining room

    It eas good to try it again after more than 6 year as I stayed in it in 2006 .. So the renovation very good and nice .. But they should mention this at the booking site.. We have noise at night from the construction work .. The manger has been good with slove the problem and movr our room and upgrade 1 of our 3 rooms .. Overall good

    Reviewed November 08, 2015
    9.7
    Exceptional
    Russell from Australia
    Couple
    Deluxe Room
    Stayed 5 nights in October 2015

    6 star clas for the price if 5”

    Location. Rooms. Staff

    Just like to thank the staff of the hotel for a fantastic stay. It is truly a great hotel and we were delighted with the quality throughout the hotel. Even tho there are some renovations going on, they were very unobtrusive. My only complaint is the price of their food and drink. Even tho it's a 5 star hotel , and try to attract the upper echelon of guests. The prices do put dining in the restaurant out of the reach of the average traveller who would prefer to eat in their hotel. Besides that ,,, a must stay hotel

    Reviewed November 03, 2015
    8.3
    Excellent
    Miklos from United States
    Solo traveler
    Superior Room
    Stayed 3 nights in February 2014

    nice hotel in the mall”

    inside the mall, nice clean hotel, chill pool area and bars

    I liked this hotel the bars inside the hotel are nice and chill. the pool is really nice as well with a bar inside the pool. the drawback is the early closing times of the bars around 12ish or something like that. the hotel is really clean and really big. its directly inside the mall of the emirates so shopping is very convenient also other food inside the mall is close by. i would probably stay again but it is quite a expensive hotel with a room and experience pretty much the same as a cheaper option

    Reviewed March 21, 2014
    8.3
    Excellent
    ALI from Saudi Arabia
    Couple
    Aspen Ski Chalet
    Stayed 1 night in March 2014

    great stay”

    location, parking service, room type

    in general it was very nice stay, thanks Ms.Fatima and Ms.Nicol for the great arrangement for birthday, it was really great. the hotel is really fantastic and every thing was fine, except the breakfast was not really good and the dining in 11 floor was small and there is no space. I strongly recommend to stay in this hotel as I will stay there again.

    Reviewed March 11, 2014
    8.0
    Excellent
    CHE from Malaysia
    Business traveler
    Grand Deluxe Room
    Stayed 4 nights in January 2014

    Staff was very helpful. Excellent location.”

    nice strategic value for money

    This hotel is right in the mall and at the Ski slopes. The hotel was spotless and we were treated like royalty! The location is great for transport and shopping,The Metro Station located beside the mall.

    Reviewed February 07, 2014
    9.7
    Exceptional
    Keith from United Kingdom
    Solo traveler
    Superior Room
    Stayed 1 night in May 2012

    Superb Hotel”

    One of the finest hotels in the world !

    I stayed in Dubai near this hotel for several years and used the facilities almost every week but had never stayed there until this trip. Rooms and bathroom / shower are massive and clean. The whole hotel is class and the poolside bar staff were very good and helpful. Anyone going to Dubai should stay here as it is joined to the Mall of Emirates and has rooms looking over the indoor ski slope (at extra cost)

    Reviewed November 11, 2012
    9.3
    Exceptional
    Yii from Malaysia
    Solo traveler
    Deluxe Room
    Stayed 1 night in April 2012

    excellent hotel”

    good location, nice services

    I was lucky enough to get a upgraded suit. The room was excellent. Subway station is just 5 mins walk away. Cab can be easily called at the hotel and it is cheap. The hotel is attached with a large shopping mall and also the largest indoor ski center. Basically you can find everything inside the shoppping. Recommended for biz traveller/family.

    Reviewed May 04, 2012
    9.3
    Exceptional
    Gillian from United Kingdom
    Business traveler
    Superior Room
    Stayed 4 nights in September 2011

    Fantastic hotel!”

    Great location next to the Emirates Mall

    A hassle free stay at the Kempinski. Staff were great as were the food, pool and gym. I got upgraded to a suite on check in and reception staff also advised I could get free internet access by signing up to the rewards program.

    Reviewed September 19, 2011
    8.7
    Excellent
    Kamil from Canada
    Family with teens
    Superior Room
    Stayed 3 nights in December 2010

    lovely hotel having a great location”

    the location was amazing
    cleanliness

    i had an amazing experience staying kempinski. as a tourist its a best place to stay as its connected to the mall of emirates and i personally like mall of emirates. The staff was very friendly and helpful. the room was of perfect size so it was fun overall.

    Reviewed December 25, 2010
    9.0
    Exceptional
    Samuel from Indonesia
    Couple
    Deluxe Room
    Stayed 2 nights in November 2010

    Great Hotel, Great Location”

    Very clean hotel and nice room
    None

    I really recommened this hotel. The Lobby is big and also the room is awesome. I use upgrade Deluxe room, the bathroom is very nice, also complete amenities. But the best thing is the hotel is in the Emirates Mall, one of the best mall in Dubai. I'm so satisfied to stay in this hotel

    Reviewed November 09, 2010
    8.7
    Excellent
    Boopathy from India
    Business traveler
    Superior Room
    Stayed 1 night in October 2010

    Fantastic stay for shoppers”

    Best location for shopping, skiing at the door steps, linked to Mall of the Emirates

    Perfect place to stay if you prefer to go shopping, links directly to Mall of the emirates. Rooms are clean & comfortable. Staffs are very courteous and helpful. Room size was big enough and clean & spacious bathrooms. You can get into Mall of the Emirates directly from tghe hotel lobby. Spent half a full day at the Skiing, it would have been nice if the hotel provides complementry entry for the skiing. But the location is little far from Night clubs. Taxi will charge 50 - 60 Dhs one way to the pubs.

    Reviewed October 05, 2010
    10.0
    Exceptional
    Ahmed from Oman
    Family with young children
    Stayed 1 night in May 2009

    Must try this hotel”

    + very good reception + the best rooms ever + attached to one of biggest and most attractive malls + Many thigns to see and do.
    + little far from the old souqs.

    The hotel starts welcoming you at the door by well dressed staff. Also, when i showed them my booking, the receiption asked me if he can upgrade me to Grand delx room but it will be 2 beds. I accepted and he did asked the room service to compine the beds. The room was fantastic and very luxrious. It viewed the swimming room and faced Burj Al Arab. Hotel staff are very professional. Must try this again.

    Reviewed May 24, 2009
    9.2
    Exceptional
    Rizwana from United Kingdom
    Family with young children
    Deluxe Room
    Stayed 4 nights in October 2018

    Exceptional”

    Great hotel & one of the only hotels where the rooms seen in the photo reflect the actual size and quality. Great staff. Few instances where we were left down. However, staff quickly corrected things and went out of their way to make amends. Would stay there again.

    Reviewed November 06, 2018

    Dear Ms. Rizwana, Thank you for taking the time to share your feedback with us. We value all guest feedback as an opportunity to continue to improve our services and products for our guests. It gives us great pleasure to know that you enjoyed your overall stay with us. Your comments regarding the room, as well as the services of our colleagues were indeed heartwarming to read. Thank you once again for your great feedback and we look forward to your next visit real soon. Yours sincerely, Steffen Opitz Hotel Manager

    Responded November 09, 2018
    Kempinski Mall Of The Emirates Hotel
    10.0
    Exceptional
    katrina from Australia
    Business traveler
    Suite One Bedroom
    Stayed 1 night in October 2018

    5 Star in every Department”

    Fantastic room the best bathroom I have ever had in any Hotel. Service in the Club Lounge was 1st Class and just walking through the Hotel and entering the Mall of the Emirates with the snow field in front of you was amazing. Staff were so helpful they arranged the Hotel car to the Airport new BMW with a lovely driver, highly recommend this Hotel.

    Reviewed October 25, 2018

    Dear Ms. Katrina, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted to hear from you that your stay was a great experience. It made us very proud to know that we could contribute to your stay and that our services exceed your expectations. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager

    Responded November 01, 2018
    Kempinski Mall Of The Emirates Hotel
    10.0
    Exceptional
    Said from Palestinian Territory
    Couple
    Deluxe Room
    Stayed 1 night in July 2018

    Excellent all round ”

    Very happy been their, a total 5 star experience and even more. Would definitely repeat it. Only my bags was late coming to room .... I had to call after 20 min from entering the room .... and very late to get them whilst checking out .... very late beyond imagination, the car came and my luggage was not their we had to wait around 15 min after the car arrived for the bags. This is an area needs to be looked at closely.

    Reviewed July 23, 2018

    Dear Mr. Said, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. I am very pleased that you enjoyed your overall stay at our hotel, however, I have also noted the inconveniences you experienced relating to the delay of delivering your luggage. Please accept my apologies for this matter. Rest assured that I have shared this feedback with the department head concerned in order to review this. Thank you once again for your valuable feedback and we look forward to your next visit real soon. Yours sincerely, Steffen Opitz Hotel Manager

    Responded July 26, 2018
    Kempinski Mall Of The Emirates Hotel
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    Kempinski Mall Of The Emirates Hotel
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    • Exceptional location
    • Mall of the Emirates
    • Mall of the Emirates Metro Station is within 0.36 km