"Awesome location, and conveniently located at the Mall of Em..."
December 17, 2018
370 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Distance to city center||5. Km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||23.1 km|
"Comfortable and location is perfect next to a mall with lotsa choice for food etc"
January 6, 2018
"I like the location and the room design"
January 24, 2016
"Here have a lot of friendly staffs and very helpfully to you stay, they are try to help all of the guest easy and comfortable."
September 12, 2017
"Best hotel in dubai, great location, amazing services."
October 1, 2016
Located on Sheikh Zayed Road in the Al Barsha district, Kempinski Mall Of The Emirates Hotel is centrally situated within close proximity to areas such as Downtown Dubai, Dubai Marina, and Palm Jumeirah, with the Mall of the Emirates metro station a mere 5-minute walk away. The hotel boasts the only indoor snow and ski resort in the UAE. If you love to mix balmy desert temperatures with an artificial winter environment, this is paradise found. In addition to the extensive hotel facilities like the pool, gym, boutique shops, and tourist essentials such as the tour desk and currency exchange, you can also enjoy the ski and winter playground of the Ski Dubai. If you end up getting too chilled, it will be easy to warm up in the sun while staying cool at either Wild Wadi Waterpark or Aquaventure Water Park - both easily accessible. With a range of accommodation including rooms, suites, and ski chalets, each equipped and furnished to the highest luxury standards, there is literally something for everyone at Kempinski Mall Of The Emirates Hotel.
"Great hotel & one of the only hotels where the rooms seen in..."
November 6, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Excellent Hotel in the Mall of the Emirates”
Excellent Hotel in the Mall of the Emirates, great location, clean rooms, spacious. Executive room a plus with drinks, coffee tea and great food. Upgrade to a room with a view of the beautiful Burj Al Arab and swimming pool a plus. Would recommend to anyone and will choose to stay here again when returning to Dubai. Easy access to the Metro through the Mall. There is also skiing just outside the door inside the Mall.
Dear Ms Lisa, Thank you very much for taking the time to share your feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your experience in our property especially the upgraded room and our facilities. We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Yours sincerely, Slim Zaiane General Manager
Location , cleaning is good”
Some services is not good as before, like concierge service for the mall, he didn't take stuff because the rooms name list is wrong or not updated. This is my second stay at the hotel I prefer it the first time but now I prefer to try other hotels.
Dear Mr. Ebtehal, We would like to thank you for taking the time in giving us your feedback following your recent stay with us and will take your review as an opportunity to improve our quality of services. I would like to sincerely apologize for unpleasant experience during your stay. Please be assured that I have passed your feedback to the concerned department, to ensure that our processes are revisited in order to avoid a recurrence. I hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Mall of the Emirates and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, Steffen Opitz Hotel Manager
Very elegant & neat hotel with lots of things to do and A+++ for the mall next to the hotel saves a lot of time n convenience Lovely hotel & friendly staff smiling always 🤗 will definitely stay on our next trip also Highly recommend
Dear Mr. Ahmed, I would like to sincerely thank you for your feedback and for your recommendation to our hotel. We are always grateful to receive appreciation such as yours as it inspires us to continue to provide a superior guest experience. We do hope that our services, accommodation and location continue to meet and exceed guest expectations in the future, and we will be sure to pass on your kind comments to our colleagues. We look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates. Yours sincerely, Steffen Opitz Hotel Manager
Definately the BEST hotel we ever stay”
Love this hotel MAX! Good Service!! Clean and big room, best location, the hotel is just next to Mall of Emirate which you don't even need to step out of the hotel to reach the mall. fantasy breakfast buffet. Always stay this hotel when we come to Dubai!
We were happy with the service provided and the friendly staff. The restaurants especially Olea. We being from south east Asia didn't really know Levantine cuisine, the chef and the waiter were kind enough to take their time to explain the menu and recommend dishes as well. It was a great experience. Also the front desk and conciarge staff took their time to explain and recommend places to visit in Dubai.
Good and renewed the room”
It eas good to try it again after more than 6 year as I stayed in it in 2006 .. So the renovation very good and nice .. But they should mention this at the booking site.. We have noise at night from the construction work .. The manger has been good with slove the problem and movr our room and upgrade 1 of our 3 rooms .. Overall good
6 star clas for the price if 5”
Just like to thank the staff of the hotel for a fantastic stay. It is truly a great hotel and we were delighted with the quality throughout the hotel. Even tho there are some renovations going on, they were very unobtrusive. My only complaint is the price of their food and drink. Even tho it's a 5 star hotel , and try to attract the upper echelon of guests. The prices do put dining in the restaurant out of the reach of the average traveller who would prefer to eat in their hotel. Besides that ,,, a must stay hotel
nice hotel in the mall”
I liked this hotel the bars inside the hotel are nice and chill. the pool is really nice as well with a bar inside the pool. the drawback is the early closing times of the bars around 12ish or something like that. the hotel is really clean and really big. its directly inside the mall of the emirates so shopping is very convenient also other food inside the mall is close by. i would probably stay again but it is quite a expensive hotel with a room and experience pretty much the same as a cheaper option
in general it was very nice stay, thanks Ms.Fatima and Ms.Nicol for the great arrangement for birthday, it was really great. the hotel is really fantastic and every thing was fine, except the breakfast was not really good and the dining in 11 floor was small and there is no space. I strongly recommend to stay in this hotel as I will stay there again.
Staff was very helpful. Excellent location.”
This hotel is right in the mall and at the Ski slopes. The hotel was spotless and we were treated like royalty! The location is great for transport and shopping,The Metro Station located beside the mall.
I stayed in Dubai near this hotel for several years and used the facilities almost every week but had never stayed there until this trip. Rooms and bathroom / shower are massive and clean. The whole hotel is class and the poolside bar staff were very good and helpful. Anyone going to Dubai should stay here as it is joined to the Mall of Emirates and has rooms looking over the indoor ski slope (at extra cost)
I was lucky enough to get a upgraded suit. The room was excellent. Subway station is just 5 mins walk away. Cab can be easily called at the hotel and it is cheap. The hotel is attached with a large shopping mall and also the largest indoor ski center. Basically you can find everything inside the shoppping. Recommended for biz traveller/family.
A hassle free stay at the Kempinski. Staff were great as were the food, pool and gym. I got upgraded to a suite on check in and reception staff also advised I could get free internet access by signing up to the rewards program.
lovely hotel having a great location”
i had an amazing experience staying kempinski. as a tourist its a best place to stay as its connected to the mall of emirates and i personally like mall of emirates. The staff was very friendly and helpful. the room was of perfect size so it was fun overall.
Great Hotel, Great Location”
I really recommened this hotel. The Lobby is big and also the room is awesome. I use upgrade Deluxe room, the bathroom is very nice, also complete amenities. But the best thing is the hotel is in the Emirates Mall, one of the best mall in Dubai. I'm so satisfied to stay in this hotel
Fantastic stay for shoppers”
Perfect place to stay if you prefer to go shopping, links directly to Mall of the emirates. Rooms are clean & comfortable. Staffs are very courteous and helpful. Room size was big enough and clean & spacious bathrooms. You can get into Mall of the Emirates directly from tghe hotel lobby. Spent half a full day at the Skiing, it would have been nice if the hotel provides complementry entry for the skiing. But the location is little far from Night clubs. Taxi will charge 50 - 60 Dhs one way to the pubs.
Must try this hotel”
The hotel starts welcoming you at the door by well dressed staff. Also, when i showed them my booking, the receiption asked me if he can upgrade me to Grand delx room but it will be 2 beds. I accepted and he did asked the room service to compine the beds. The room was fantastic and very luxrious. It viewed the swimming room and faced Burj Al Arab. Hotel staff are very professional. Must try this again.
Great hotel & one of the only hotels where the rooms seen in the photo reflect the actual size and quality. Great staff. Few instances where we were left down. However, staff quickly corrected things and went out of their way to make amends. Would stay there again.
Dear Ms. Rizwana, Thank you for taking the time to share your feedback with us. We value all guest feedback as an opportunity to continue to improve our services and products for our guests. It gives us great pleasure to know that you enjoyed your overall stay with us. Your comments regarding the room, as well as the services of our colleagues were indeed heartwarming to read. Thank you once again for your great feedback and we look forward to your next visit real soon. Yours sincerely, Steffen Opitz Hotel Manager
5 Star in every Department”
Fantastic room the best bathroom I have ever had in any Hotel. Service in the Club Lounge was 1st Class and just walking through the Hotel and entering the Mall of the Emirates with the snow field in front of you was amazing. Staff were so helpful they arranged the Hotel car to the Airport new BMW with a lovely driver, highly recommend this Hotel.
Dear Ms. Katrina, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted to hear from you that your stay was a great experience. It made us very proud to know that we could contribute to your stay and that our services exceed your expectations. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Excellent all round ”
Very happy been their, a total 5 star experience and even more. Would definitely repeat it. Only my bags was late coming to room .... I had to call after 20 min from entering the room .... and very late to get them whilst checking out .... very late beyond imagination, the car came and my luggage was not their we had to wait around 15 min after the car arrived for the bags. This is an area needs to be looked at closely.
Dear Mr. Said, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. I am very pleased that you enjoyed your overall stay at our hotel, however, I have also noted the inconveniences you experienced relating to the delay of delivering your luggage. Please accept my apologies for this matter. Rest assured that I have shared this feedback with the department head concerned in order to review this. Thank you once again for your valuable feedback and we look forward to your next visit real soon. Yours sincerely, Steffen Opitz Hotel Manager
Kempinski Mall Of The Emirates Hotel