Kempinski Mall Of The Emirates Hotel
Kempinski Mall Of The Emirates Hotel
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"Excellent service!"

Farheen

March 6, 2018

Superior Room - Bed Kempinski Mall Of The Emirates Hotel
Superior Room - Bed
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Lobby Kempinski Mall Of The Emirates Hotel
Lobby
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Lobby Kempinski Mall Of The Emirates Hotel
Lobby
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Swimming pool Kempinski Mall Of The Emirates Hotel
Swimming pool
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Exceptional
Location
9.2
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Kempinski Mall Of The Emirates Hotel

Exceptional location
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Excellent
From 447 reviewsSee what guests said
8.7
Recommended by 89% of guests
Value for money8.0
Distance to city center5. Km
Location rating9.2
Nearest airportDubai International Airport (DXB)
Distance to airport22.4 km
Has restaurantYes
  • 360 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.8
Excellent
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Grand Deluxe Room
Grand Deluxe Room
...
  • City view
  • 61 m²/657 ft²
  • 1 king bed
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Duplex Aspen Ski Chalet
Duplex Aspen Ski Chalet
...
  • Mountain view
  • 76 m²/818 ft²
  • 1 king bed
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Three Bedroom Aspen Ski Chalet
Three Bedroom Aspen Ski Chalet
...
  • Park view
  • 228 m²/2454 ft²
  • 3 double beds
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Corner Suite
Corner Suite
...
  • City view
  • 90 m²/969 ft²
  • 1 king bed
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Executive Suite
Executive Suite
...
  • City view
  • 70 m²/753 ft²
  • 1 king bed
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Aspen Pool Chalet
Aspen Pool Chalet
...
  • Pool view
  • 61 m²/657 ft²
  • 1 king bed
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Tower Suite
Tower Suite
...
  • City view
  • 160 m²/1722 ft²
  • 1 king bed
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Aspen Ski Chalet
Aspen Ski Chalet
...
  • Mountain view
  • 45 m²/484 ft²
  • 1 double bed and 1 king bed
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Deluxe Room
Deluxe Room
...
  • City view
  • 61 m²/657 ft²
  • 2 single beds or 1 king bed
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Executive Grand Deluxe
Executive Grand Deluxe
...
  • City view
  • 61 m²/657 ft²
  • 1 king bed or 1 semi double...
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More about Kempinski Mall Of The Emirates Hotel

More about Kempinski Mall Of The Emirates Hotel

"The staff were all friendly and attentive to all your needs."

Reviewed January 16, 2017

Mohamad from Indonesia

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Mediterranean cuisine
Mediterranean cuisine
Serena's Seafood
990 m Mediterranean, Seafood, Soups
Doner Kebap
6.4 km Mediterranean
Le Pirate Restaurant
6.6 km Mediterranean
Asian cuisine
Asian cuisine
Salmontini
90 m Asian, French, International
Ban Khun Mae
140 m Asian, Thai
Mall View Palace Restaurant
170 m Asian, Chinese, Indian
Halal food
Halal food
Olea
30 m Halal, Lebanese, Middle Eastern
Harput Restaurant
340 m Halal, Middle Eastern, Turkish
Arz Lebanon Restaurant
1.1 km Halal, Lebanese, Mediterranean

What they offer

"Nice builing with good standard."

Marius from Norway

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (447)Booking.com Reviews (2985)
8.7
Cleanliness9.1
Facilities8.9
Location9.2
Room comfort and quality8.8
Service8.9
Value for money8.0
Provided by verified guests of Agoda
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Showing 386 verified guest comments
12345
10.0
Exceptional
muna from United Arab Emirates
Couple
Deluxe Room
Stayed 1 night in June 2018
i just love it”
i can't stop loving this hotel, it's one of my favourites in Dubai and must stay in. staff are extremely friendly and the location is great.
Reviewed September 10, 2018
Dear Ms. Muna, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. It is wonderful to hear that our Hotel is one of your favourites in Dubai. We always do our best to provide the high level of services according to our guests’ expectations and needs. It is such a pleasure to know that we can contribute to make your stay as a great experience. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded September 12, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Said from Palestinian Territory
Couple
Deluxe Room
Stayed 1 night in July 2018
Excellent all round ”
Very happy been their, a total 5 star experience and even more. Would definitely repeat it. Only my bags was late coming to room .... I had to call after 20 min from entering the room .... and very late to get them whilst checking out .... very late beyond imagination, the car came and my luggage was not their we had to wait around 15 min after the car arrived for the bags. This is an area needs to be looked at closely.
Reviewed July 23, 2018
Dear Mr. Said, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. I am very pleased that you enjoyed your overall stay at our hotel, however, I have also noted the inconveniences you experienced relating to the delay of delivering your luggage. Please accept my apologies for this matter. Rest assured that I have shared this feedback with the department head concerned in order to review this. Thank you once again for your valuable feedback and we look forward to your next visit real soon. Yours sincerely, Steffen Opitz Hotel Manager
Responded July 26, 2018
Kempinski Mall Of The Emirates Hotel
8.8
Excellent
Abdulla from United Arab Emirates
Family with young children
Corner Suite
Stayed 1 night in July 2018
Good hotel”
Very good location, comfortable and kids love it
Reviewed July 12, 2018
Dear Mr. Abdulla, Thank you for your feedback about your enjoyable stay at Kempinski Hotel Mall of the Emirates. We are delighted to hear that your kids had a wonderful experience while staying with us. We do hope that our location, accommodation and service continue to meet and exceed guest expectations in the future. We are looking forward to welcoming you back in the future. Yours sincerely, Steffen Opitz Hotel Manager
Responded July 16, 2018
Kempinski Mall Of The Emirates Hotel
4.8
mohammed from United Arab Emirates
Family with young children
Double
Stayed 1 night in June 2018
Less than avarge”
Hot air conditioning
Reviewed June 22, 2018
Dear Mr. Mohammed, Thank you very much for choosing to stay with us and for taking the time to share your feedback. Please accept our apologies for the inconveniences caused during your stay relating to the air-conditioning. Rest assured that I have shared this feedback with the department head concerned for the necessary rectification. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded June 25, 2018
Kempinski Mall Of The Emirates Hotel
9.6
Exceptional
nazar from United Kingdom
Family with young children
Duplex Aspen Ski Chalet
Stayed 1 night in June 2018
Awesome hotel and staff”
The aspen duplex chalets are really cool
Reviewed June 17, 2018
Dear Mr. Nazar, Thank you for sharing your experience on your recent stay with us. We are delighted to hear that you liked our Duplex Ski Chalet with the view of Ski Dubai. They are indeed cool and unique. It made us very proud to know that we could contribute to your stay. Thank you once again for your wonderful feedback and we look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
Responded June 19, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
warwick from New Zealand
Couple
Deluxe Room
Stayed 1 night in January 2018
Exceptional”
everything that is expected for the price and as per what was displayed on the net.
Reviewed June 13, 2018
Dear Mr. Warwick, Thank you for sharing your feedback with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded June 17, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Tanveer from Pakistan
Family with young children
Grand Deluxe Room
Stayed 2 nights in May 2018
Excellent Services ”
Excellent Services
Reviewed June 03, 2018
Dear Mr. Tanveer, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded June 04, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Roger from South Africa
Couple
Deluxe Room
Stayed 4 nights in April 2018
What a lovely hotel”
Had a lovely stay at the hotel. Attached to the Mall of the Emirates and we found it rather central to most attractions. Service is great, rooms are spacious, clean and well decorated and breakfast in the morning is really good. Hasan was super friendly every morning in the restaurant and always was cheerful and helpful and his service was excellent
Reviewed April 24, 2018
Dear Mr. Roger, Thank you for your wonderful feedback. I am glad to know that you had a lovely stay at our hotel. Thank you for highlighting our convenient location as it is one of our main unique selling point, which the guests can enjoy. We do hope that our services, rooms and location continue to meet and exceed guest expectations in the future, and we will be sure to pass on your kind comments to our colleagues, particularly Hasan, as this will be a source of inspiration for them to continue on delivering great customer service to our guests. Once again, thank you for choosing Kempinski Hotel Mall of the Emirates and we look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
Responded April 29, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Ahmed from Maldives
Couple
Superior Room
Stayed 5 nights in April 2018
Exceptional”
Very elegant & neat hotel with lots of things to do and A+++ for the mall next to the hotel saves a lot of time n convenience Lovely hotel & friendly staff smiling always 🤗 will definitely stay on our next trip also Highly recommend
Reviewed April 23, 2018
6.4
Good
sam from United Kingdom
Couple
Superior Room
Stayed 2 nights in April 2018
Overpriced and lacks a modern touch”
This hotel has some nice touches and the staff are nice but for the price it isn’t worth it. Unless you like shopping it’s not a great location and the dining options are a bit run down. There are many other cheaper and nicer places to stay in Dubai.
Reviewed April 11, 2018
Dear Mr. Sam, Thank you for taking the time to share your review on your experience with us. I have noted your comment regarding some of the prices being higher than you have expected. You will be pleased to know that our prices remain competitive against the 5*hotels in Dubai. Rest assured that we as a management team, continually look into our prices to ensure that our prices remain competitive, ensuring the value-cost allocation is right for our guests. Thank you once again for your valuable feedback and we look forward to welcoming you back soon Yours sincerely, Steffen Opitz Hotel Manager
Responded April 19, 2018
Kempinski Mall Of The Emirates Hotel
4.4
Shahad from Saudi Arabia
Family with young children
Stayed 4 nights in March 2018
Unfortunately it was the worst staying in my life”
1- I asked them to empty the mini bar and they never did!! 2- Food dining is not recommended I tried the chicken Sandwich and the chicken taste was horrible so as the fries !!!! And it’s over price for the taste 3- I called them before going to lunch to clean my room and my kid press the don’t disturb button and they never called me although I called them myself!! I have stairs at the middle in the night for more the half an hour with my baby outside tell the room is cleaned !!! 4- O have them a laundry and they have never dilever it on time !!!!!!!!! Worst staying seriously
Reviewed March 30, 2018
Dear Mr. Shahid, Thank you for taking the time to share your review. Any comment Positive or constructive gives us a chance to improve our services towards our guest. We would definitely look into more details for the comments you have provided as we do not expect our guest to face this while staying at kempinski Hotels, I am happy to know that our Rooms Division Manager Ayman was able to meet you during your checkout and you have confirmed to return to our property for your future stay. Thank you once again for sharing your feedback with us and we look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded April 19, 2018
Kempinski Mall Of The Emirates Hotel
9.2
Exceptional
sami from Kuwait
Solo traveler
Grand Deluxe Room
Stayed 6 nights in March 2018
Good Location”
Friendly Stuff, Fast Internet, Comfortable Bed, Big Room For (Junior Suite) Small Room Windows And No Balcony Over Prices For Room Dining Service
Reviewed March 17, 2018
Dear Mr. Sami, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. Please note that we have taken your comments into a consideration and to work on a solution to make sure that all of our guests, such as you to have a better stay with us in the future. We look forward to welcoming you back again. Yours sincerely, Steffen Opitz Hotel Manager
Responded March 26, 2018
Kempinski Mall Of The Emirates Hotel
8.8
Excellent
fatma from Oman
Couple
Superior Double
Stayed 2 nights in March 2018
Friendly staff... connected to emirate mall.. cleanliness was excellent , we were upgraded ... ”
According to the satff the hotel renovated recently ... I really loved the fresh smell as you get into the lobby
Reviewed March 10, 2018
Dear Ms. Fatma, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates and for your valuable feedback. It is a pleasure to hear that you enjoyed your stay with us. It is our priority to ensure that even the smallest details, such as our lobby fragrance as you mentioned, contribute to a greater satisfaction for our guests. It will be our pleasure to welcome you back for another amazing experience with us! Yours sincerely, Steffen Opitz Hotel Manager
Responded March 13, 2018
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Farheen from Bangladesh
Business traveler
Superior Room
Stayed 1 night in March 2018
Farheen”
Excellent service! They even had me early-checked in at 9 am with a suite upgrade. Very caring staff from concierge to dining. 5 star all the way!
Reviewed March 06, 2018
Dear Ms. Farheen, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. It is wonderful to hear that you enjoyed your stay with us and the suite upgrade. We are always grateful to receive appreciation such as yours as it inspires us to continue to provide a superior guest experience. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We are all looking forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded March 08, 2018
Kempinski Mall Of The Emirates Hotel
9.6
Exceptional
Kiky from Indonesia
Family with teens
Grand Deluxe Room
Stayed 3 nights in January 2018
Comfortable in great location”
Comfortable and location is perfect next to a mall with lotsa choice for food etc
Reviewed January 06, 2018
Dear Ms. Kiky, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. We value all guest feedback as an opportunity to continue to improve our services and products for our guests. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded January 11, 2018
Kempinski Mall Of The Emirates Hotel
8.4
Excellent
Mohammed from Kuwait
Family with young children
Grand Deluxe Room
Stayed 3 nights in September 2017
Great location”
Great location with Mall of Emirates which can be accessed by the metro to/from airport or Dubai Mall or other areas. Spaced rooms with all needed accessories. Highly recommended.
Reviewed September 25, 2017
Dear Mr. Mohammed, I would like to sincerely thank you for your feedback and for your recommendation to our hotel. We highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded September 27, 2017
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Guang from China
Family with teens
Stayed 3 nights in August 2017
I away recommend this hotel to my friends, it was nice and most comfortable to stay. ”
when i stay in this hotel feeling same like home. here have a lot of friendly staffs and very helpfully to you stay, they are try to help all of the guest easy and comfortable. thanks a lot to all of your's.
Reviewed September 12, 2017
Dear Guang, Thank you for sharing your appreciation and experience on your recent stay with us. We are very happy to hear that you felt at home in our hotel and that our colleagues have made your stay comfortable with their warm welcome and friendly approach. Once again, thank you for your great feedback and for your recommendation to our hotel. We look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
Responded September 13, 2017
Kempinski Mall Of The Emirates Hotel
7.2
Very good
Khulood from Yemen
Business traveler
Stayed 2 nights in May 2017
Very long walk to the room !!”
Well, from getting out of the left to reach my room it's almost 5 min. walk !! my room was the last room in the floor and I needed to walk a long way to reach my room and when I complain about my room and asked for another room "same room but closer" they asked me to pay more !!!
Reviewed May 14, 2017
Dear Khulood, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of your of your comment in regards to the breakfast reception, please accept our apologies for this experience during your stay, which has led you to your discomfort. I am happy that my fellow manager was able to assist you and make your stay ore comfortable. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
Responded June 01, 2017
Kempinski Mall Of The Emirates Hotel
7.6
Very good
Khulood from Yemen
Business traveler
Superior Room
Stayed 2 nights in May 2017
Good Stay”
My Stay was good at Kempinski Hotel and the staff were very helpful and friendly and try to help as they can, names I remember was Jameela, Sameh I guess and the Arab guys in the Breakfast buffet. but the girl on the breakfast reception was rude and I have informed the restaurant manager about her.
Reviewed May 14, 2017
Dear Mr. Khulood, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback I have made note of your of your comment in regards to the breakfast reception, please accept our apologies for this experience during your stay, which has led you to your discomfort. I am happy that my fellow manager was able to assist you and make your stay ore comfortable. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
Responded May 22, 2017
Kempinski Mall Of The Emirates Hotel
9.2
Exceptional
Saleh from United Arab Emirates
Family with young children
Aspen Ski Chalet
Stayed 2 nights in March 2017
It is perfect”
I stayed at the Aspen Chalet a totally new and amazing experience. I highly recommend it as it has everything you need and plus. I am humbled with the great hospitality of Kempinski.
Reviewed March 26, 2017
Dear Mr. Saleh, Thank you for taking the time to share your feedback. It is wonderful to read that you had a great stay in our hotel and had an amazing experience at Aspen Chalet. Such appreciation like yours will help us to continue and improve our level of services as well as our facilities. I would like to sincerely thank you again for your feedback and for your recommendation to our hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
Responded July 24, 2017
Kempinski Mall Of The Emirates Hotel
12345
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