Kennaway Hotel
Esplanade, Quigney Beach, East London, South Africa, 5201 - See map
Conveniently situated in the Quigney Beach part of East London, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
Announcements by hotel (1)
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the full amount of the reservation is due before arrival. Kat Leisure Hotel Group will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to collect keys, will be emailed to you. Dear Visitor, this region is currently experiencing drought conditions. Please be aware that certain properties are subject to comply with local water usage restrictions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Please note that breakfast is only available from Monday to Friday. The hotel will request that a credit card authorization form be completed by the guest. A copy of the back and front of the credit card and a copy of passport is needed.Facilities
Airport transfer
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
Cash withdrawal
Bar
Wi-Fi ”
There is no access to Wi-Fi
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Out of touch with hospitality standards ”
Friendly but unhelpful reception (e.g. I had to go and ask parking guard for parking availability instead of Reception phoning or finding out). Huge generator outside window woke me up at 5am, followed by a fire alarm. Guests were up and loud until midnight.. Never again...
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A good place for an overnighter.”
The hotel is showing its age and shabbiness is creeping in. However, it seems that upgrades may be underway. The friendly staff makes up for this though.
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Horrible”
I stayed in 211. My neighbors partied through Friday night until Saturday 05h00 and then partied on Saturday night until Sunday morning. More that 10-15 people in room. Drunk and fighting etc. I complained but no action was taken. I will report to booking services. Terrible experience.
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The hotel rooms are estermetly dirty and very old. There was dust all over and an awful smell.”
Cleaners are only making beds not cleaning floors and coffee containers. My experince of staing in the hotel was almost 0%
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Property is completely run down, lamps are rusted, carpets smelly & worn out. Ironing rooms disaster”
The hotel needs a complete make over. Pictures on the internet are completely misleading.
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Poor standards”
In November, I booked a King Suite online. Upon arrival, the receptionist gave us the shabbiest room in the entire hotel; even worse than a standard room. When we went to complain, she was interestingly quite aware of all the 'flaws' in the room. Worse, she was not even aware that we had booked a King Suite (how?). Interestingly, we were told that all King Suites were occupied. We ended up being transferred to Osner Hotel, without a choice. This week, I booked the King Suite again. I called a day earlier to alert the receptionist of my booking and my previous experience. I secured it this time. It is nicely spacious but really dated. The DSTV was playing very few channels. I reported it and was promised that a technician would be sent to reset it. He never arrived. The receptionist told us that he had called him. Further, the windows were very dirty, just like it was in the shabby room of the previous month. How does a hotel that offers sea-views keep windows dirty?
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Room reservation inconvinience”
I booked a King's room (honeymoon suite) online and a 50% deposit was debited from my account. When we arrived to check in, we were given a room that is in a very bad shape (even worse than the standard rooms I am used to at Kennaway Hotel). When we returned to the reception to raise a query, we were informed that all honeymoon suites were not available. A call was made to a manager at Osner Hotel who decided that we should be taken to Osner Hotel, without even an apology. We ended up staying at Osner Hotel, in a room that had a leaking toilet.
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Good”
Carpets are dirty and old as well as furniture is old. Parking gates have no remote and you have to hoot, no one opens for a long time. Going to the rooms you are greeted by cockroaches. At least the linen is clean. Sea facing rooms are enjoyable.
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Very good”
there was a promise of wifi netwotwork but was not available, it will be better if breakfast will be available everyday and the money included in the other money. even telephone was not operating.
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Over priced and not worth it”
The bathroom was run down and needs renovating.
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Exceptional”
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