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Kenzi Menara Palace - All Inclusive Premium
Kenzi Menara Palace - All Inclusive Premium
Kenzi Menara Palace - All Inclusive Premium
Kenzi Menara Palace - All Inclusive Premium
Kenzi Menara Palace - All Inclusive Premium
Kenzi Menara Palace - All Inclusive Premium
Kenzi Menara Palace - All Inclusive Premium

Removed from saved list

8

Excellent

1,590 reviews

1,590 reviews

Housekeeping2
Breakfast1
See map

7.4

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Saadian Tombs 2.8 km
El Badi Palace 3.2 km
Palácio da Bahia 3.5 km
Koutoubia Mosque and Minaret 3.8 km
Jemaa el Fna 4.0 km
Le Jardin Secret 4.5 km
Maison de la Photographie 4.7 km
Medina of Marrakesh 4.8 km
Jardin Majorelle 5.9 km
Medersa Ben Youssef 9.1 km
Nearby landmarks
Almazar Centre Commercial 450 m
Healthcare City 910 m
Hôpital Privé de Marrakech HPM 1.2 km
Agdal Gardens 1.4 km
Laser Games Marrakech 1.9 km
The Montgomerie Golf Course 2.1 km
Pharmacie Tassouitaste 2.2 km
Terrains de Sport 2.2 km
Observatoire Astronomie - Centre Culturel Atlas Golf Marrakech 2.2 km
Kasbah Artisanat 2.6 km

Kenzi Menara Palace - All Inclusive Premium

Avenue Mohamed VI, Zone Agdal, Medina, Marrakech, Morocco, 40000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Medina part of Marrakech, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jemaa el Fna. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Sauna

Steam room

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Kids club

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Marrakech every 31 minutes on Agoda.com
Value for money7.7
Distance to city center3.0 km
Location rating7.4
Nearest airportMarrakesh Menara Airport (RAK)
Distance to airport3.5 km

Rooms available at Kenzi Menara Palace - All Inclusive Premium

Very good
Room comfort & quality

7.7

Senior Suite with Pool View
...
  • Room size: 110 m²/1184 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Garden View Senior Suite
...
  • Room size: 110 m²/1184 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room with Garden View
...
  • Room size: 55 m²/592 ft²
  • Mountain view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Pool View
...
  • Room size: 55 m²/592 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Deluxe Triple
...
  • Garden view
  • Balcony/terrace
  • 1 sofa bed and 1 double bed
Enter dates to see prices
Deluxe Double Garden View
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Suite Pool View
...
  • Room size: 110 m²/1184 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 165 m²/1776 ft²
  • Balcony/terrace
  • 1 double bed and 2 single b...
Enter dates to see prices
Family Room
...
  • Room size: 110 m²/1184 ft²
  • Balcony/terrace
Enter dates to see prices
Luxury Double Room with Pool View
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Kenzi Menara Palace - All Inclusive Premium?

Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kenzi Menara Palace - All Inclusive Premium?

Kenzi Menara Palace - All Inclusive Premium is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Kenzi Menara Palace - All Inclusive Premium also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Kenzi Menara Palace - All Inclusive Premium has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Marrakech with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Kenzi Menara Palace - All Inclusive Premium?

Start your mornings right, with the continental and buffet breakfast options offered at Kenzi Menara Palace - All Inclusive Premium. Adults can enjoy breakfast offered with an additional charge of 190 MAD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Kenzi Menara Palace - All Inclusive Premium?

Kenzi Menara Palace - All Inclusive Premium features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Kenzi Menara Palace - All Inclusive Premium?

Kenzi Menara Palace - All Inclusive Premium does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Kenzi Menara Palace - All Inclusive Premium?

Kenzi Menara Palace - All Inclusive Premium is located in Medina, famous for good restaurants such as BED MARRAKECH, Le Strass and Sky 5.

What popular shopping places are close to Kenzi Menara Palace - All Inclusive Premium?

Kenzi Menara Palace - All Inclusive Premium is located in Medina area which features shopping places such as Jemaa el Fna, Place des Ferblantiers and Almazar Centre Commercial.

What are popular attractions near Kenzi Menara Palace - All Inclusive Premium?

Guests at Kenzi Menara Palace - All Inclusive Premium can easily visit Medina of Marrakesh, Palácio da Bahia and Koutoubia Mosque and Minaret located in the Medina area.

What popular natural sightseeing spots are close to Kenzi Menara Palace - All Inclusive Premium?

Kenzi Menara Palace - All Inclusive Premium is located in the Medina area, which is famous for natural sightseeing destinations such as Merzouga Desert, Viajes en Marrakech and Cyber Park Arsat Moulay Abdeslam.

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See map

Explore the neighborhood

What people love about Kenzi Menara Palace - All Inclusive Premium

  • 9.2

    Exceptional

    "An enjoyable trip."

    Mark

    |

    June 6, 2022

  • 10

    Exceptional
    Cleanliness

    "Excellent throughout Clean and spacious Highly recommended"

    siraj

    |

    May 7, 2022

  • 9.2

    Exceptional
    Staff 

    "Very happy with our stay, friendly caring staff Great facilities , will definitely recommend to All."

    rizwana

    |

    March 16, 2022

Property ranking|Compared to 1,660 Marrakech properties
See all rankings
Room size
83 sqm.
Room comfort score
7.7/10
Cleanliness score
8.2/10
Value for money score
7.7/10
Bigger than
99
%
of Marrakech properties
Better than
97
%
of Marrakech properties
Better than
96
%
of Marrakech properties
Better than
95
%
of Marrakech properties
Overall rating:

8

Excellent
1,590 reviews
Cleanliness
8.2
Facilities
8.1
Location
7.4
Read all reviews >
More about Kenzi Menara Palace - All Inclusive Premium

More about Kenzi Menara Palace - All Inclusive Premium

Kenzi Menara Palace - All Inclusive Premium

Take advantage of the many attractions Marrakech has to offer with a stay at Kenzi Menara Palace - All Inclusive Premium. Need a few things? Located conveniently 3.9 km from Jemaa el Fna, Kenzi Menara Palace - All Inclusive Premium provides easy access to general goods and shopping.
Kenzi Menara Palace - All Inclusive Premium offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Marrakech is made even more convenient with the car hire and shuttle services available at the hotel.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Kenzi Menara Palace - All Inclusive Premium is furnished and equipped with handy amenities. Some rooms at Kenzi Menara Palace - All Inclusive Premium are equipped with air conditioning for your convenience. Some rooms at Kenzi Menara Palace - All Inclusive Premium include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Kenzi Menara Palace - All Inclusive Premium also provides a hair dryer in some of its bathrooms for your convenience.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Kenzi Menara Palace - All Inclusive Premium. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Kenzi Menara Palace - All Inclusive Premium caters to its guests varied dietary restrictions with cuisine types such as halal available.
A night in at the hotel's bar can be as fun as a night out with your travel companions.
Kenzi Menara Palace - All Inclusive Premium offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing tennis court at Kenzi Menara Palace - All Inclusive Premium. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take advantage of the opportunity to explore Marrakech while in the city. One of the city's most iconic and famous buildings is Palácio da Bahia, located 3.4 km away.


Reasons to stay here

Guests who stayed here rated the facilities above 97% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Marrakech.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Breakfast

2 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Arabic
  • French

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Garden
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Balcony/terrace
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Video game console
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
  • Halal
Restaurants on site

Cinecittà

  • Cuisine: Italian, Seafood, Pizza
  • Menu: Buffet

Saoussane

  • Cuisine: Moroccan
  • Menu: Buffet

La terasse de l'insensé

  • Menu: Buffet
Location
Avenue Mohamed VI, Zone Agdal, Medina, Marrakech, Morocco, 40000
Very good
Location

7.4

Airports

  • Marrakesh Menara Airport (RAK)
    3.5 km
  • Ouarzazate Airport (OZZ)
    126.0 km

Public transportation

  • Marrakesh Train Station
    5.3 km

Hospital or clinic

  • Healthcare City
    910 m

Shopping

  • Jemaa el Fna
    4.0 km
What's nearby

Popular landmarks

  • Saadian Tombs
    2.8 km
  • El Badi Palace
    3.2 km
  • Palácio da Bahia
    3.5 km
  • Koutoubia Mosque and Minaret
    3.8 km
  • Jemaa el Fna
    4.0 km
  • Le Jardin Secret
    4.5 km
  • Maison de la Photographie
    4.7 km
  • Medina of Marrakesh
    4.8 km
  • Jardin Majorelle
    5.9 km
  • Medersa Ben Youssef
    9.1 km

Nearby landmarks

  • Almazar Centre Commercial
    450 m
  • Healthcare City
    910 m
  • Hôpital Privé de Marrakech HPM
    1.2 km
  • Agdal Gardens
    1.4 km
  • Laser Games Marrakech
    1.9 km
  • The Montgomerie Golf Course
    2.1 km
  • Pharmacie Tassouitaste
    2.2 km
  • Terrains de Sport
    2.2 km
  • Observatoire Astronomie - Centre Culturel Atlas Golf Marrakech
    2.2 km
  • Kasbah Artisanat
    2.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from13:00
  • Check-out until12:00

Getting around

  • Distance from city center3.0 km
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)190 MAD

The property

  • Non-smoking rooms/floorsNo
  • Number of bars/lounges2
  • Number of restaurants3
  • Number of rooms 236
  • Room voltage220
  • Year property opened2008

Reviews of Kenzi Menara Palace - All Inclusive Premium from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness8.2
Facilities8.1
Location7.4
Room comfort and quality7.7
Service8.0
Value for money7.7
High score for Marrakech
Rating
9+ Exceptional (12)
8-9 Excellent (3)
7-8 Very Good (4)
6-7 Good (1)
<6 Below Expectation (7)
Time of the year
Mar - May (5)
Jun - Aug (14)
Sep - Nov (3)
Dec - Feb (5)
All guests (43)
All languages

Show reviews that mention 

Showing 27 verified guest comments
12
10.0
Exceptional
seonaid from United Kingdom
Couple
Deluxe Double Garden View
Stayed 7 nights in June 2012

great hotel could not fault it!!!”

great food and lovely atmosphere

When we arrived we were given mint tea on arrival and had people greet us as soon as we got out the taxi they looked after our bags. They gave us a free upgrade to a pool view. The rooms were very nice and modern and very cleaned very well every day. I think the service from the staff was great they were so happy to help you with anything you needed.

Reviewed June 12, 2012

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10.0
Exceptional
Ahmed from Canada
Family with young children
Suite Pool View
Stayed 2 nights in July 2018

Exceptional”

Staff was really helpful and took care quickly of a room issue at our family check in. Gorgieous breakfast that was able to answer my kids needs, knowing they are autistic and have special needs! Also, kids loved the swimming pool!!! So, thanks everyone for making our stay something we remember! And definitely, I would recommend!

Reviewed July 26, 2018

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7.2
Very good
Sara from United Kingdom
Family with young children
Deluxe Double Room with Garden View
Stayed 3 nights in February 2020

Very good”

It’s a good place to stay, rooms are big and clean. The hotel is massive. Food is ok, a little repetitive. The staff can’t do any more for you. A few particular things we had to ask for like room slippers and milk for the tea bar in the room. Would stay there again.

Reviewed February 24, 2020

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8.3
Excellent
richard from United Kingdom
Couple
Deluxe Double Garden View
Stayed 2 nights in February 2013

Lovely hotel”

High standard of accommodation

the service was good, however with the exception of staff at breakfast i felt sometimes that i was a number and not and individual. staff would be helpful, but not go he extra mile even to the point where you felt on more than one occasion that you were imposing on their agenda. otherwise a lovely place!

Reviewed February 16, 2013

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10.0
Exceptional
El from United Kingdom
Family with young children
Deluxe Double Garden View
Stayed 2 nights in July 2013

just fabulous if only I could stay more”

clean friendly and good value

It was just a fantastic stay due to the worm welcome by the staff and the high quality of services

Reviewed August 07, 2013

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3.7
Filip from Sweden
Group
Deluxe Double Garden View
Stayed 4 nights in August 2013

Not a 5-star”

Pool, gym, breakfast

First of all this is not near a 5-star hotel. The check in took us around 45 min and they told us sit and wait. They didn't serve us anything, like water or tea (that rude in maroc not to do). And when we gave our Voucher with payment information and booking number the first thing after watching even there system and my voucher was "so you havent paid for your stay.. I responden "no i have paid" she insisted by saying "no you havent".. I was sure I had paid and I could even proof it with the voucher. So I wasn't scared. After a while she said "yes you've paid". No, sorry or I was wrong. nothing. Theres one girl in the reception that knows nothing. NOTHING about how to handle guests. Totally wrong attitude. I've many stories with since we stayed there 6 nights. we were 15 people and none of us tought this was a 5-star hotel. JUST because of the service.

Reviewed August 16, 2013

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3.3
Filip from Sweden
Group
Deluxe Double Garden View
Stayed 1 night in August 2013

Good hotel but bad service”

Pool, clean and nice

The hotel staff was the worst. Took 1 hour to check in and they tell multiple times that I haven't paid, even if I showed them my voucher with payment and everything. The hotel is good but the staff need education. And need to learn to speak English.

Reviewed August 25, 2013

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9.2
Exceptional
Mark from United Kingdom
Family with teens
Double Or Twin Deluxe
Stayed 1 night in June 2022

Exceptional”

The Kenzi Menara was well positioned approx 10km from the old town. It was quiet with very friendly staff who were always willing to help. An enjoyable trip.

Reviewed June 07, 2022

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10.0
Exceptional
siraj from United Kingdom
Family with young children
Deluxe Triple
Stayed 1 night in May 2022

Customer Service ”

Excellent throughout Clean and spacious Highly recommended

Reviewed May 07, 2022

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9.2
Exceptional
rizwana from United Kingdom
Couple
Deluxe Double Garden View
Stayed 8 nights in March 2022

Great place ”

Very happy with our stay, friendly caring staff Great facilities , will definitely recommend to All.

Reviewed March 16, 2022

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5.2
Mona from France
Couple
Double Or Twin Deluxe
Stayed 2 nights in June 2022

Above average”

L'hôtel est trop éloigné du centre Gueliz compter 30/40drhs par aller Le petit déjeuner est pas top 20mns pour avoir un verre de thé et le personnel Ases préférence au niveau de clients les locaux sont mieux servis que les touristes

Reviewed June 13, 2022

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10.0
Exceptional
Rania from France
Couple
Deluxe Double Garden View
Stayed 3 nights in May 2022

Très bon hôtel ”

Chambre spacieuse, belle déco, personnel très accueillant surtout à la piscine et au petit déjeuner, ils sont top ! Je recommande fortement !

Reviewed May 12, 2022

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10.0
Exceptional
FOUAD from Canada
Solo traveler
Deluxe Pool View
Stayed 3 nights in May 2022

Séjour de 3 nuit seul”

Excellent rapport qualité prix. Avec une réservation chambre de luxe avec vue Picine, j’au eu à l’arrivée une suite. Je le recommande et j’y retournerai assurément

Reviewed May 10, 2022

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9.6
Exceptional
farid from France
Couple
Stayed 6 nights in May 2022

Super ”

Nous avons passé un super séjour la qualité et le service du personnel top très gentil. Le petit déjeuner le meilleur que j’ai connu vraiment top 👍 je recommande vivement cette hôtel

Reviewed May 08, 2022

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4.0
Lena from France
Family with young children
Stayed 4 nights in November 2021

Mauvaise expérience ”

Déjà venue il y a quelques années à plusieurs reprises, j’ai été extrêmement déçue de la chute nette de la qualité. Mauvais service, peu propre, personnel triste et résigné J’ai eu l’impression d’être dans un mauvais 4 étoiles tunisien … il faut soit remonter en gamme soit baisser le nombre d’étoile. Ce n’est en rien un 5* …

Reviewed November 18, 2021

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5.2
JB from Morocco
Couple
Deluxe Double Room with Garden View
Stayed 1 night in February 2020

Pas mal,mais cuisine variée mais variable .Restau Marocain cher er NUL.C est un Resort All inclusive”

Pas mal de laisser aller dans l’entretien des chambres ( plomberie!)

Reviewed February 08, 2020

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8.0
Excellent
Joelle from France
Family with teens
Deluxe Double Room with Garden View
Stayed 7 nights in October 2019

Semaine marrakchi”

Hotel confortable, personnel affable et efficace. Un vrai service de navette serait souhaitable. Si pas en formule all inclusive, le prix des repas est plutôt élevé. Pendant cette période de vacances scolaires, l'animation peu présente.

Reviewed October 28, 2019

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9.6
Exceptional
Abdelali from France
Family with young children
Suite Pool View
Stayed 4 nights in July 2018

Séjour au top !”

Bonjour a tous , pour être le plus bref 4, 4 nuit bien reposante avec ma femme et mes trois enfants, nous avons passé un très bon séjour bien reposant, je voudrais remercier tous le staff du mènera palace pour leur accueil et leur gentillesse , et un remerciement spécial à Mme selma et le monsieur au restaurant , je connais pas son prénom , mes il porte des lunettes, et je le remercie personnellement pour sa gentillesse et sont grand professionnel , et qui nous demander à chaque fois si ont avait besoin de quoi ce soit pour notre confort. Merci encore, et merci à toutes les l’équipe vous êtes au top top, ont reviendra avec plaisir si dieux le veux.

Reviewed July 29, 2018

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7.2
Very good
Khalid from France
Family with young children
Suite Pool View
Stayed 3 nights in July 2018

Hôtel bien équipé. Belle piscine. Ne mérite toutefois pas le nom de Palace...”

Pas de vrais jus de fruits au petit-dejeuner pour un palace 5 étoiles c'est dommage. Nous avons attendu 50 minutes avant de disposer de la chambre.. Sinon hôtel propre et bien équipée, suite sympa et belle piscine. Un peu excentré et horaires de navette pas adaptés. Repas et collation excessivement chers.

Reviewed July 26, 2018

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Cher Mr. Khalid, Nous voudrions vous remerciez d’avoir choisi le Kenzi Menara Palace pour votre séjour à Marrakech. Soyez assuré que l’ensemble de vos remarques ont bien été prises en compte et nous pouvons vous certifier que les mesures nécessaires seront mises en application afin d’améliorer la qualité des services. N'hésitez pas à nous contacter lors de votre prochain séjour à Marrakech afin que nous puissions regagner votre confiance. Cordialement, Mme. Ibtissam JAMILI Directeur Général

Responded July 27, 2018
Kenzi Menara Palace - All Inclusive Premium
4.0
SABRINA from France
Business traveler
Garden View Senior Suite
Stayed 3 nights in August 2015

UNE GROSSE ESBROUFFE HOTEL 3 ETOILES MAXIMUM.”

L'ESBROUFFE DE CET HOTEL, DU PERSONNEL INCOMPÉTENT, DES MENSONGES LES UNS DERRIÈRES LES AUTRES

Reviewed August 11, 2015

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Cher Client, Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience suite à votre séjour au Kenzi Menara Palace. C'est une très grande déception pour nous de lire que votre expérience n'a malheureusement pas été à la hauteur de vos attentes. Nous incluons quotidiennement à l’ensemble de nos équipes le sens de la courtoisie, de la bienveillance et de la disponibilité. Sachez que l'ensemble de vos commentaires ont été lus avec la plus grande considération. Nous espérons de tout cœur que vous nous renouvellerez votre confiance et que nous aurons l’occasion de vous accueillir à nouveau au Kenzi Menara Palace. Bien Cordialement, Mme. Ibtissam JAMILI Directeur Général

Responded July 27, 2018
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