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Bed, Keraton at The Plaza in Jakarta
Grand Deluxe, 64 sqm, Guest room, 1 King, City view, Keraton at The Plaza in Jakarta
Lobby, Keraton at The Plaza in Jakarta
Interior view, Keraton at The Plaza in Jakarta
Interior view, Keraton at The Plaza in Jakarta
Swimming pool, Keraton at The Plaza in Jakarta
Swimming pool, Keraton at The Plaza in Jakarta

Removed from saved list

9.0

Exceptional

485 reviews

485 reviews

View9
Housekeeping8
Breakfast4
See map
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Plaza Indonesia

110 m

EX Mall

120 m

Mini Space Shuttle Park

310 m

Grand Indonesia Mall

320 m

Galeri Indonesia Kaya

340 m

Popular landmarks
National Museum

1.8 km

Gambir Train Station Building

2.0 km

National Monument (MONAS)

2.0 km

Jakarta Cathedral

2.9 km

Museum Bank Indonesia

6.2 km

Closest landmarks
Embassy of Japan

210 m

Mars Mens Health

320 m

Embassy of United Kingdom

400 m

Embassy of France

420 m

Embassy of Royal Belgian

420 m

Keraton at The Plaza

Jl. MH. Thamrin Kav. 15, Thamrin, Jakarta, Indonesia, 10350 - See map

Conveniently situated in the Thamrin part of Jakarta, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

Located in heart of Jakarta

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.5
Distance to city center0. Km
Location rating9.6
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.8 km

Rooms available at Keraton at The Plaza

Exceptional
Room comfort & quality

9.4

Keraton Apartment,140 sqm, Executive lounge access, 1 King
...
  • Room size: 140 m²/1507 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Keraton Suite, 140 sqm, Executive lounge access, 1 King
...
  • Room size: 140 m²/1507 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Junior Suite, 75 sqm, Executive lounge access, 1 King
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Deluxe, 64 sqm, Guest room, 1 King, City view
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Deluxe, 64 sqm, Guest room, 2 Double, City view
...
  • Room size: 64 m²/689 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Junior Suite, 75 sqm, Junior Suite, 1 King, City view
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive King Room
...
    Enter dates to see prices
    Executive King Room
    ...
      Enter dates to see prices
      Grand Deluxe Double or Twin Room
      ...
        Enter dates to see prices
        Executive King Room
        ...
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Keraton at The Plaza?

          Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Keraton at The Plaza?

          Keraton at The Plaza is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 800000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Keraton at The Plaza also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Keraton at The Plaza has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

          Is breakfast offered at Keraton at The Plaza?

          Start your mornings right, with the continental and buffet breakfast options offered at Keraton at The Plaza. Adults can enjoy breakfast offered with an additional charge of 400000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Keraton at The Plaza?

          Keraton at The Plaza features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

          What is the smoking policy at Keraton at The Plaza?

          Keraton at The Plaza does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

          What are popular attractions near Keraton at The Plaza?

          Keraton at The Plaza is located in Thamrin area, which is famous for attractions such as Welcome Statue and General Soedirman Street.

          See map

          Explore the neighborhood

          What people love about Keraton at The Plaza

          • 10

            Exceptional
            Staff 

            "Good location, friendly staff and security, clean room"

            IRWAN

            |

            February 15, 2021

          • 10

            Exceptional
            Spaciousness

            "The room was spacious and clean with a very nice view."

            Suhendy

            |

            September 2, 2019

          • 8

            Very good
            Location

            "Strategic location and nice executive club lounge."

            Airin

            |

            November 22, 2019

          Property ranking|Compared to 2,873 Jakarta properties
          See all rankings
          Location score
          9.6/10
          Room comfort score
          9.4/10
          Room size
          93 sqm.
          Service score
          9.2/10
          Better than
          99
          %
          of Jakarta properties
          Better than
          99
          %
          of Jakarta properties
          Bigger than
          98
          %
          of Jakarta properties
          Better than
          97
          %
          of Jakarta properties
          Overall rating:

          9

          Exceptional
          485 reviews
          Cleanliness
          9.2
          Facilities
          8.8
          Location
          9.6
          Read all reviews >
          What travelers say they love:
          Definitely will choose to stay here again.
          Udini from Indonesia
          Family with young children
          More about Keraton at The Plaza

          More about Keraton at The Plaza

          For travelers who want to take in the sights and sounds of Jakarta, Keraton at The Plaza is the perfect choice. Only 0. Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as EX Mall, Plaza Indonesia, Pacific Place Jakarta.

          First-rate hotel services and facilities that define the Marriott Hotels & Resorts Worldwide experience await you at Keraton at The Plaza. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out.

          The hotel features 140 beautifully appointed guest rooms, many of which include television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service. Throughout the day you can enjoy the relaxing atmosphere of the hot tub, fitness center, sauna, indoor pool, spa. Whatever your reason for visiting Jakarta, Keraton at The Plaza is the perfect venue for an exhilarating and exciting break away.

          Show less

          Amenities and facilities

          Excellent
          Facilities

          8.8

          Most talked about facilities

          Swimming Pool

          12 mentions

          Food & Dining

          10 mentions

          Breakfast

          8 mentions

          View

          5 mentions

          Languages spoken
          • English
          • Chinese [Mandarin]
          • Indonesian
          • Malay
          Accessibility
          • Access all room by interior corridor
          • Accessibility for all meeting spaces
          • Accessible concierge desk
          • Accessible entrance to all on-site swimming pool
          • Accessible registration desk
          • Accessible rooms have doors 32-inch wide opening
          • Accessible route to the registration desk
          • Accessible vanities in some rooms
          • Adjustable height hand-held shower wand all rooms
          • Alarm clock telephone ringers in all rooms
          • Assistive listening devices provided for meetings
          • Audible alarms in all guest rooms and suites
          • Audible alarms in all public hallways
          • Bathtub grab bars in all rooms
          • Bathtub seat in all rooms
          • Deadbolts on all guest room and suites doors
          • Electronic room key
          • Elevator
          • Entirely Route to accessible guest rooms
          • Entrance to on-site business center
          • Entrance to on-site fitness center
          • Entrance to on-site spa
          • Lever handles on all guest room doors
          • Lowered electrical outlets in all rooms
          • Main entrance
          • Mobility accessibility in some rooms
          • On-site accessible restaurants / lounges
          • On-site accessible self parking
          • Parking spaces for cars self-parking facility
          • Roll-in shower in some rooms
          • Safety chains and/or latches on all guest doors
          • Self-closing doors on all guest rooms and suites
          • Toilet seat at wheelchair height -- all rooms
          • View ports in all guest room and suites doors
          • Visual alarms in all guest rooms and suites
          • Visual alarms in all public hallways
          • Wheelchair accessible
          Internet access
          • Free Wi-Fi in all rooms!
          • Internet
          • Wi-Fi in public areas
          Things to do, ways to relax
          • Fitness center
          • Game room
          • Hot tub
          • Massage
          • Sauna
          • Spa
          • Spa/sauna
          • Steamroom
          • Swimming pool [indoor]
          • Ticket services
          • Tours
          Cleanliness and safety
          • Daily disinfection in all rooms
          • Hand sanitizer
          Dining, drinking, and snacking
          • Bar
          • Breakfast [buffet]
          • Breakfast [continental]
          • Coffee shop
          • Grocery delivery
          • Restaurant [halal]
          • Restaurants
          • Room service [24-hour]
          Services and conveniences
          • Concierge
          • Currency exchange
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Facilities for disabled guests
          • Infirmary
          • Laundry service
          • Library
          • Luggage storage
          • Postal service
          • Safety deposit boxes
          • Shops
          • Smoking area
          • Xerox/fax in business center
          For the kids
          • Family room
          Access
          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Front desk [24-hour]
          • Pets allowed
          • Security [24-hour]
          Getting around
          • Airport transfer
          • Car park [charges apply]
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Rental car
          • Shuttle service
          • Taxi service
          • Valet parking
          Sports equipment rental
          • Bicycle rental
          Available in all rooms
          • Air conditioning
          • Alarm clock
          • Bathrobes
          • Bathroom phone
          • Bathtub
          • Blackout curtains
          • Carbon monoxide detector
          • Closet
          • Clothes rack
          • Coffee/tea maker
          • Complimentary tea
          • Daily newspaper
          • Desk
          • DVD/CD player
          • Fitness club privileges
          • Free bottled water
          • Free instant coffee
          • Hair dryer
          • High floor
          • Hot spring access
          • Humidifier
          • In-room safe box
          • Internet access – wireless
          • iPod docking station
          • Ironing facilities
          • Kitchenware
          • Laptop safe box
          • Linens
          • Mini bar
          • Mirror
          • Non-smoking
          • Private bathroom
          • Refrigerator
          • Satellite/cable channels
          • Scale
          • Seating area
          • Separate shower/bathtub
          • Sewing kit
          • Shower
          • Slippers
          • Smoke detector
          • Sofa
          • Swimming pool [direct access]
          • Telephone
          • Toiletries
          • Umbrella
          • Wake-up service
          • Wi-Fi [free]
          • Wooden/parqueted flooring

          Food and dining

          Breakfast options
          • American
          • Asian
          • Halal
          • Italian
          • Vegetarian
          • Vegan
          • Full English/Irish
          • Gluten-free

          Location

          Jl. MH. Thamrin Kav. 15, Thamrin, Jakarta, Indonesia, 10350
          Exceptional
          Location

          9.6

          Airports
          • Halim Perdanakusuma International Airport (HLP)
            10.8 km 38 min drive
          • Soekarno-Hatta International Airport (CGK)
            19.9 km 45 min drive
          Public transportation
          • Bundaran HI
            150 m
          • Dukuh Atas
            960 m
          Hospital or clinic
          • Amin
            440 m
          Shopping
          • Grand Indonesia Mall
            320 m
          Convenience store
          • Indomaret
            480 m 6 min drive
          Cash withdrawal
          • ATM
            30 m 4 min walk

          What's nearby

          Popular landmarks
          • Grand Indonesia Mall
            320 m
          • National Museum
            1.8 km
          • Gambir Train Station Building
            2.0 km
          • National Monument (MONAS)
            2.0 km
          • Jakarta Cathedral
            2.9 km
          • Museum Bank Indonesia
            6.2 km
          • Jakarta Old Town
            6.6 km
          • Ancol Dreamland
            7.7 km
          • Istiqlal Mosque
            12.4 km
          • Beautiful Indonesia in Miniature Park
            17.2 km
          Nearby landmarks
          • Plaza Indonesia
            110 m
          • EX Mall
            120 m
          • Bundaran HI
            150 m
          • Embassy of Japan
            210 m
          • Mini Space Shuttle Park
            310 m
          • Mars Mens Health
            320 m
          • Grand Indonesia Mall
            320 m
          • Galeri Indonesia Kaya
            340 m
          • Selamat Datang Monument
            340 m
          • Alun Alun Indonesia
            340 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.

          Property policies

          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Children 0-11 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 12 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Some helpful facts

          Check-in/Check-out
          • Check-in from15:00
          • Check-out until12:00
          Getting around
          • Airport transfer fee800000 IDR
          • Distance from city center0. Km
          • Travel time to airport (minutes)45
          Extras
          • Breakfast charge (unless included in room price)400000 IDR
          The property
          • Non-smoking rooms/floorsYes
          • Number of bars/lounges2
          • Number of floors52
          • Number of restaurants2
          • Number of rooms 138
          • Room voltage220
          • Year property opened2012
          Parking
          • Daily parking fee0 IDR

          Reviews of Keraton at The Plaza from real guests

          Provided by verified guests of Agoda
          9.0
          /
          10
          Exceptional
          Cleanliness9.2
          Facilities8.8
          Location9.6
          Room comfort and quality9.4
          Service9.2
          Value for money8.5
          High score for Jakarta
          Rating
          9+ Exceptional (166)
          8-9 Excellent (56)
          7-8 Very Good (25)
          6-7 Good (16)
          <6 Below Expectation (14)
          Time of the year
          Mar - May (55)
          Jun - Aug (52)
          Sep - Nov (80)
          Dec - Feb (90)

          Show reviews that mention 

          Showing 277 verified guest comments
          12345
          10.0
          Exceptional
          Suhendy from Indonesia
          Couple
          Grand Deluxe, Guest room, 1 King, City view
          Stayed 1 night in August 2019

          Wonderful short escape ”

          I was staying there with my wife to celebrate her birthday and mine. The room was spacious and clean with a very nice view. The gym was great with some great equipments and a pool with nice view. For the food, the variety was alright as we can order something on the menu outside the buffet more than one. The western food was great but the soba was to sweet and the mie goreng also too sweet. Other than that it was a pleasant experience

          Reviewed September 02, 2019

          See room deals

          Dear Suhendy, Thank you for your positive feedback about our hotel. It was our pleasure to make sure you had a wonderful birthday-staycation with us. We are looking forward to welcoming you back to experience our Sido-Asih Treatment for a couple at Keraton Spa. Warm regards, Keraton at The Plaza

          Responded October 03, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Dian from Indonesia
          Business traveler
          Stayed 1 night in October 2018

          Great service for business people”

          My favorite luxury stay in middle of Jakarta. Not only that it has access to shopping mall. It has also butler service. I can save so much time as there is 24/7 butler on duty to help you get through the day from unpacking your suitcase, get your suits ready and also make sure you get a nice bucket of ice for your drink. a lushful plus luxury experience under one roof. Plus an indoor swimming pool that helps to relieve your mood. definitely a future choice for stay

          Reviewed July 15, 2019

          See room deals

          Dear Dian, Thank you for your positive feedback for our hotel. If we may, we would like to suggest our spa treatments at Keraton Spa, which is perfect for your next stay. We are looking forward to welcoming you back for your business stay and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza

          Responded July 16, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Daniel from Netherlands
          Couple
          Grand Deluxe, Guest room, 1 King, City view
          Stayed 1 night in September 2019

          Great facilities”

          A 5 star hotel that scores on all aspects. Me and my wife stayed at the hotel for a staycation to celebrate our anniversary. Received a room upgrade and a nice piece of cake was in the room when we arrived. The rooms are beautiful and the facilities such as sauna, steamroom etc absolute superb. One note, the add on breakfast is pricy while variety could be improved. Other 5 star hotels do a better job in this department.

          Reviewed December 11, 2019

          See room deals

          Dear Daniel, Thank you for sharing your great experience with us. It is our pleasure to have you celebrate your anniversary with staycation in our hotel. We greatly appreciate your note about our breakfast. We hope you will have another stay to experience our Executive Keraton Lounge. We are looking forward to welcoming you back soon. Warm regards, Keraton at The Plaza

          Responded March 09, 2020
          Keraton at The Plaza
          9.6
          Exceptional
          Triasri from Indonesia
          Group
          Club Junior Suite, 75 sqm, Executive lounge access, 1 King
          Stayed 1 night in October 2019

          A great staycation”

          I had one night staycation with mum and sis. It was such a grand experience with hotel's service. Had one of the butler to make an americano and mum love it so much. The size of the room itself is huge and comfortable. But then of coz.. with price for one night itself.. it is all worth it.. 😊 I would actually say that the breakfast menu need improvement. Since the name itself keraton, i would expect more variety of indonesian breakfast. But the chai latte was on point! 👍

          Reviewed October 18, 2019

          See room deals

          Dear Triasri, Thank you for choosing our hotel and sharing your grand experience about your staycation with us. It is our pleasure to have a pleasant staycation with our 24-hour personalized butler services, opulent Club Junior Suite, and yes the chai latte. We are looking forward to welcoming you, your sister and especially your lovely mom back soon to experience our Spa treatment at Keraton Spa in the future staycation. We hope you were enjoying our Indonesian selection breakfast at Bengawan, we will add more selection of Indonesian selection in the future. Warm regards, Keraton at The Plaza

          Responded October 25, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          bujaningrum
          Family with young children
          Grand Deluxe, Guest room, 1 King, City view
          Stayed 1 night in October 2019

          private hotel”

          this is that we want, a quite hotel in the middle of the crowded Jakarta. The staff really helpfull, nice, and warm. My husband really enjoy spent his weekend holiday here. with the cost that we pay, its worth it

          Reviewed October 28, 2019

          See room deals

          Dear Bujaningrum, Thank you for choosing our hotel and sharing your great experience of weekend staycation. It is our pleasure to have you had a pleasant stay, especially with our personalized service with 24-hour butler. We are looking forward to your next weekend staycation with Sido Asih couple massage at Keraton Spa. Warm regards, Keraton at The Plaza

          Responded November 01, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Hasniza from Malaysia
          Couple
          Grand Deluxe, Guest room, 1 King, City view
          Stayed 2 nights in September 2019

          Great hospitality, superb experience ”

          The staffs are very helpful and friendly, the room are great and the access to Plaza Indonesia is very easy

          Reviewed October 01, 2019

          See room deals

          Dear Hasniza, Thank you for your positive feedback about our hotel. We are looking for welcoming you back for your next stay with us. Please do not hesitate to ask our 24-hour personalized butler to ensure comfort, allowing you to focus on enjoying every moment with us. Warm regards, Keraton at The Plaza

          Responded October 03, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Iksan from Indonesia
          Couple
          Junior Suite, 1 King, City view, Corner room
          Stayed 1 night in July 2019

          Another view in the heart of jakarta”

          very good hotel....luxuries, good room, very worth it. Best stay for couple.

          Reviewed July 10, 2019

          See room deals

          Dear Iksan, Thank you for your positive feedback for our hotel. We are looking forward to welcoming you back again with our Weekend Staycation with Executive Club Lounge or Romantic Escape with Spa Package for couples and please do not hesitate to reach us should we can be any your assistance. Warm Regards, Keraton at The Plaza

          Responded July 16, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          IRWAN from Indonesia
          Family with young children
          Grand Deluxe, 64 sqm, Guest room, 2 Double, City view
          Stayed 1 night in December 2019

          Great Hotel”

          Good location, friendly staff and security, clean room

          Reviewed February 15, 2021

          See room deals

          10.0
          Exceptional
          Asnah from Singapore
          Family with teens
          Grand Deluxe, 64 sqm, Guest room, 1 King, City view
          Stayed 3 nights in February 2019

          Exceptional”

          Veryimpress by service from Restaurant Begawan esp . Franciscus , Brigette & all the rest staff at Keraton . 10 A stars service.well done.

          Reviewed February 18, 2019

          See room deals

          Dear Ms Asnah, We appreciate your positive feedback about our hotel. We are looking forward to welcoming you again for our Keraton Sunday Brunch at Bengawan Restaurant and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza.

          Responded March 13, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Zain from Malaysia
          Solo traveler
          Grand Deluxe, 64 sqm, Guest room, 1 King, City view
          Stayed 2 nights in January 2019

          Excellent ”

          Have stayed in Keraton many times. Never disappointed. Excellent as always.

          Reviewed January 22, 2019

          See room deals

          Dear Mr. Zain, We appreciate your positive feedback about our hotel. We are looking forward to welcoming you again and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza

          Responded March 13, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Syahrodhiya from Indonesia
          Couple
          Grand Deluxe, 64 sqm, Guest room, 1 King, City view
          Stayed 2 nights in November 2019

          Superb !”

          Great place, great location and very friendly staff

          Reviewed November 21, 2019

          See room deals

          Dear Syahrodhiya, Thank you for sharing your great experience about our hotel. It is our pleasure to have you nice stays with our spacious room and enjoy the 24-hour personalized butler service. We are looking forward to your next visit and experience another great story with our French High Tea in Keraton Lounge. Warm regards, Keraton at The Plaza

          Responded January 28, 2020
          Keraton at The Plaza
          9.2
          Exceptional
          Tessa from Indonesia
          Family with young children
          Stayed 1 night in November 2018

          Beautiful room”

          I stayed at this hotel for my wedding anniversary with my husband and 2 months old son. The room was spacious, minimalist design with beautiful view. Breakfast was excellent. They have access to Plaza Indonesia which is one of the best shopping mall in the city and also to The Plaza office building where we had dinner at Altitude restaurant.

          Reviewed January 04, 2019

          See room deals

          Dear Ms Tessa, We appreciate your positive feedback about our hotel. We are looking forward to welcoming you again and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza

          Responded March 13, 2019
          Keraton at The Plaza
          10.0
          Exceptional
          Haryanto from Indonesia
          Family with young children
          Junior Suite, 75 sqm, Junior Suite, 1 King, City view
          Stayed 1 night in November 2019

          Nice hotel”

          Nice hotel very humble staff and helpfull

          Reviewed November 11, 2019

          See room deals

          Dear Haryanto, Thank you for sharing your good experience in our hotel. It is our pleasure to have you had a pleasant stay with us. We are looking forward to your next stay together with another experience of our hospitality, especially with our 24-hour personalized butler to more comforting your stay. Warm regards, Keraton at The Plaza

          Responded November 15, 2019
          Keraton at The Plaza
          9.6
          Exceptional
          Sabar from Indonesia
          Family with teens
          Grand Deluxe, 64 sqm, Guest room, 1 King, City view
          Stayed 1 night in December 2018

          good hotel, good staff and good location”

          This hotel have good hotel, good staff and good location

          Reviewed April 23, 2019

          See room deals

          Dear Mr. Sabar, We appreciate your positive feedback about our hotel. We are looking forward to welcoming you again for your next visit on the Holy Month of Ramadan and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza

          Responded April 26, 2019
          Keraton at The Plaza
          9.6
          Exceptional
          Julian from Indonesia
          Family with young children
          Stayed 3 nights in October 2018

          Best location”

          Connecting to PI mall, best location for shoppers / family with children.

          Reviewed May 14, 2019

          See room deals

          Dear Julian, We appreciate your positive feedback about our hotel. We are looking forward to welcoming you back again for your next visit to have Whimsical High Tea at Keraton Lounge on our Lobby and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza

          Responded June 21, 2019
          Keraton at The Plaza
          9.6
          Exceptional
          shelby from Indonesia
          Solo traveler
          Grand Deluxe, 64 sqm, Guest room, 1 King, City view
          Stayed 2 nights in June 2019

          Great hotel great location”

          The service, staff, room and location are great.

          Reviewed July 03, 2019

          See room deals

          Dear Shelby, Thank you for your positive feedback for our hotel. We are looking forward to welcoming you again on Weekend Staycation with Executive Club Lounge package for your next stay and please do not hesitate to reach us should we can be any your assistance with our 24-hour butler service while you stay with us. Warm regard, Keraton at The Plaza

          Responded July 16, 2019
          Keraton at The Plaza
          9.6
          Exceptional
          Indriyani from Indonesia
          Couple
          Grand Deluxe, Guest room, 1 King, City view
          Stayed 1 night in March 2019

          Perfect”

          My no 1 Fav hotel for staycation. Very recommended if you want to have private time

          Reviewed March 27, 2019

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          Dear Ms Indriyani, We appreciate your positive feedback about our hotel. We are looking forward to your next staycation to have our Easter Bunny Tea Party throughout April and please do not hesitate to reach us should we can be any of your assistance. Warm regards, Keraton at The Plaza

          Responded April 10, 2019
          Keraton at The Plaza
          8.8
          Excellent
          Udini from Indonesia
          Family with young children
          Grand Deluxe, Guest room, 1 King, City view
          Stayed 2 nights in February 2020

          Great Service”

          They have very good and spacious bedroom with one of the greatest service i've ever known. Located side by side with Plaza Indonesia Shopping Mall, very close to 'Bundaran HI' MRT station. The staffs are very helpful with our very own 24hours butler ready for us if we need anything. Definitely will choose to stay here again.

          Reviewed March 07, 2020

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          Dear Udini, Thank you for sharing your great staycation experience about our hotel. It is our pleasure to have you a pleasant stay with us. We are looking forward to your next stay really soon to have another memorable experience for our spa treatment in Keraton Spa, level 6. Warm regards, Keraton at The Plaza

          Responded March 09, 2020
          Keraton at The Plaza
          8.4
          Excellent
          Hasanuddin from Indonesia
          Family with young children
          Junior Suite, 75 sqm, Junior Suite, 1 King, City view
          Stayed 1 night in February 2020

          They never cleaned up the floor”

          One day my wife spilled her coffee in the morning on the main voyeur before we left, when we back the stain still there. i told my wife to not tell the guess service just to check whether the next day they will clean it up. well the next day after we left, they stain still there. we call the front office, and some cleaning service came. we show them that the stain could be clean with just one small tissue wipe. this is some major concern for me, since i brought my 2 years old daughter in the trip while they never clean up the floor.

          Reviewed February 19, 2020

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          Dear Mr Hasanuddin, First and foremost thank you for taking your time to share your feedback with us. We regret for the experience. Kindly be advised that our team is working on the case and follow up accordingly. Warm regards, Keraton at The Plaza.

          Responded March 09, 2020
          Keraton at The Plaza
          8.0
          Excellent
          Zehara from Singapore
          Couple
          Grand Deluxe, 64 sqm, Guest room, 1 King, City view
          Stayed 2 nights in January 2019

          showing signs of wear and tear”

          The water into the bath tub could not get hot even though we turned it all the way up. Corners of the bathroom were showing signs of aging - staining, yellowing. Also, the keraton is known for offering late check outs to members and despite sharing that they could extend my check out to a little later, i was only given an extension till 1pm as they had given me a room that was due to be repaired. A little miffed that despite knowing I was going to check out late from the very first day I checked in, they had given me a room that was due for maintenance. Will probably not return to the keraton - a pity because it was one of my fave hotels in jkt. 3 years ago, I would have recommended the property in a heartbeat (and have done so too), but not now. They aren't bad but they are not that great given the amount you are paying for the room.

          Reviewed June 10, 2019

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          Dear Ms. Zehara, Thank you for your feedback about our hotel. We regret to read that were several detract from your overall experience. We will bring your feedback to attention to our team for further evaluation. Regards, Keraton at The Plaza

          Responded July 23, 2019
          Keraton at The Plaza
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