Pleasant Staying with Excellent Services”

The hotel was very luxurious. The room was so comfy like I really want to stay forever there. The services were also excellent.The staffs are not only friendly, but also helping and very understanding. I were really enjoying our nights by spending time at the lounge, sipping the wine and having conversation with my friend. I also love to hit the superb and cool infinity pool as well as relaxing at the Jacuzzi. Keraton at The Plaza is the best choice for me to stay during the tough work week. Very recommended luxurious hotel in Jakarta and will definitely stay again next time.

During my stay, I've had the most pleasant and exceptional services from Keraton at The Plaza.”

During my stay, I've had the most pleasant services from Keraton at The Plaza. The staffs are also very welcoming and helpful. Thing that I love the most (besides the exceptional delicacy of food) is to enjoying the fullest the ambience and the view of Jakarta while sipping a cup of hot tea from my room. I'd totally love to stay again at Keraton for my upcoming plan. The satisfaction of my staying here will be my top recommendation for web of my connection when planning to stay at a hotel in Jakarta.

I've had the most pleasant services from Keraton at The Plaza. Will definitely come again!”

During my stay, I've had the most pleasant services from Keraton at The Plaza. The staffs are also very welcoming and helpful. Thing that I love the most (besides the exceptional delicacy of food) is to enjoying the fullest the ambience and the view of Jakarta while sipping a cup of hot tea from my room. I'd totally love to stay again at Keraton for my upcoming plan. The satisfaction of my staying here will be my top recommendation for web of my connection when planning to stay at a hotel in Jakarta.

Lux ”

We were really looking forward to our stay at the Keraton, and it did not disappoint. +'s 1. Stylish and spacious rooms, more than sufficient for 2 or 3 2. Extremely comfy beds - each twin bed could have fit 2! 3. Beautiful bathrooms - opulent designed bathtub, twin sinks and plenty of space in between 4. Service with a smile - butler/hotel staff were accommodating and prompt with our requests 5. Delicious room service food - we loved the mee goreng and nasi goreng 6. Conveniently connected to Plaza Indonesia - lots of shops and F&B options 7. Attention to the littlest of details - we loved the chocolate cookies and petit fours given on arrival -'s 1. If you stay in the twin room adjoining to a connecting room, the walls are paper thin - we were woken up by baby's screams (and parents coo-ing) at 7am (less than ideal on a Sunday morning!) 2. There seemed to be construction/renovation in the hotel; the hotel staff informed us that water was being cut off for several hours - luckily we were not planning to be at the hotel during that time, but potentially could have been very inconvenient 3. Pricey - there are cheaper options in the area 4. Indoor swimming pool looked uninviting

Excellent Weekend Getaway”

Just Perfect is the word to describe the Hotel. though it was surrounded by many hotels around it, KERATON is completely different. PRIVACY is well served from the moment we enter the carpark, with hi-security and entrance and private car park (reserved for Hotel and Private Residence only). Check in was super quick, and we were astonished that we are allowed to check in at around 10.30 AM !!! Our buttler, Mr Arief is very helpful and very nice. The SPA itself is worth trying, and my wife loves it! though not cheap the duration of 130 mins or so is worth every dollars spend. the Hotel itself has a private entrance to the Plaza Indonesia Shopping Mall and is guarded by a security guards to ensure only those entitled can enter the hotel premises. unfortunately no Dinner Buffet is available, but the ala carte menu is comprehensive and taste so good. price is very reasonable for the restaurant. Morning Breakfast is suprerb, with huge varieties of buffet menus, and i can say it is one of the best buffet we had in any 5Star Hotel. we are also allowed for late check out (2 pm), but bear in mind, trolley service can take long time during the peak hour check out overall, we highly recommend this hotel and will be back again when we have the opportunity

Pleasant Staying and Excellent Services”

I may say that staying at Keraton at The Plaza was very pleasant for me with their excellent services. The ambience and the design are well-blended with the heart of the Jakarta. The food is exceptionally tasty! Most of all, I was in love with the view as I woke up with a very beautiful purple-orange sun rise, hoping I could witness that view every day in my life since then. Would definitely come back again to this hotel next time.

Pleasant Staying with Excellent Services”

I may say that staying at Keraton at The Plaza was very pleasant for me with their excellent services. The ambience and the design are well-blended with the heart of the Jakarta. The food is exceptionally tasty! Most of all, I was in love with the view as I woke up with a very beautiful purple-orange sun rise, hoping I could witness that view every day in my life since then. Would definitely come back again to this hotel next time.

Nice stay !”

We stayed in Keraton Club Junior Suite for 5 nights. The suite is spacious and comfortable. The staffs are friendly especially the guys in the restaurant and food in there is delicious with wide selections. The location of Keraton is super convenient only one minute walking distance to Plaza Indonesia. An accident happened in our first day of arrival inside the suite and my toe got minor injury. Thanks for hotel manager Ms Rhenny with medical team rushed to my suite to treat the wound. Rhenny is very professional and efficient and handled this issue properly. Next day many staffs from top management to chef show their concern and greeting to my injury, thank you so much. And their management promised to fully investigate the accident and go ahead corrective action at the soonest possible time. Despite the accident the stay in Keraton is comfortable and pleasat and we would like to go back in next trip.

Best and great hotel in Jakarta”

Located nicely right in the heart of Jakarta and connected to Plaza Indonesia shopping mall and just a walking distance to Grand Indonesia shopping mall. They really go out of their way to prepare the room and make our stay as comfortable as possible. I received an email from the hotel 1 day before my arrival that let me answering some questions about my preference (room temperature set, choice of foam or feather pillows, favorite drink preference for welcome drinks, favorite in-room music preference, choice of communication method with the Butler throughout our stay via Whatsapp/Line/WeChat/Email/Phone, and some other questions). I chose whatsapp method to communicate with the Butler which made everything so efficient and easy during my stay. As I checked in and entered my room, it has already been set to the room temperature I wanted, my favorite music was playing from the in-room speakers, plenty bottles of mineral water were provided as I requested. This is so very thoughtful of them! All the staffs are very helpful, responsive, and friendly. I super love the very spacious room with modern interior. They provide a 24-hour Butler service, BOSE speakers that can be connected to your ipod or iphone to play your own music, 2 TV and DVD player, complimentary pressing for 2 items of clothes per day, complimentary wifi connection. Mattress and pillows were very nice and comfortable and gave me a good sleep. There was an incident when the housekeeping staff took out a plastic bag from the table by mistake which contained of food for my dinner while I was away from the room. This happened because of the miscommunication between the Butler and the housekeeping staff. As I came back to my room at nearly 10 PM, I found out that the plastic bag was gone from the table and I couldn't have my dinner. But again, they went out of their way to apologize to me and I got compensated with a room service dinner with food and drinks for 2 persons which was very nice and I apprecia

Top of the class in Jakarta”

I had first visited Keraton for a board meeting and was mighty impressed from a business perspective in terms of the facilities and the service standards. When I stayed there, I was overwhelmed by the luxurious standards of the hotel - in terms of the room space, comfort levels and the ameneties available. If you are looking for a business hotel in the heart of Jakarta, this is a great option. Also helps that it is attached to Grand Indonesia:)

Quite luxurious”

We checked in to the Keraton for 2 nights. I must say that the room is very different than most other hotel rooms. Very high ceilings. floor to ceiling windows, huge bathroom etc. Very very good indeed. Now comes the other part: For a luxurious hotel claiming to be luxury collection, the finishing is a bit off, in terms of quality. the floorboards creak, wallpaper bubbling. small minor things like that. But it was a very good stay. Staff were very attentive. and service is excellent.

Weekend Getaway”

Positive: - Excellent staff and services - Excellent design of the room, great view of the city, great cleanliness, awesome amenities - Obviously awesome location since it's in Plaza Indonesia, in the middle of Jakarta Negative: - The indoor pool was extremely cold... It's like entering a pool during winter time without heater. - While the bathtub in the bathroom is awesome, why isn't there any bath bubbles provided? at least provide a small bottle for those who wishes to do some warm bubble bath. - While the service is awesome, there were 2 incidents that kind of threw me off abit in a weird way. The first one was when you guys check whether we need additional mineral waters or not in the evening, and the second one was when you guys check the minibar during the morning of the departure day. I think it's better if you guys call the room first rather than randomly show up at the door because you guys could interrupt the guests when they're in the middle of activities. Overall awesome hotel though. Would definitely come back for another weekend getaway.

Luxurious, connecting with Plaza Indonesia”

Overall it's a very great hotel, offering the luxury and lavish lifestyle. It connecting with Plaza Indonesia, another lavish mall in Jakarta. Great Breakfast, Clean and comfortable room, everything was satisfying. If there is something that I less likey, its only the swimming pool, which very small.

Best Luxury Stay in Jakarta”

This is by far the best luxury hotel in Jakarta, where most of 5-star hotels would usually just qualify for 4 or 3-stars elsewhere. If you stay at Keraton over the weekend, try their brunch - unbeatable!

excellently located luxury ”

this is a newly opened (2012) hotel located within the plaza indonesia complex in the heart of jakarta's golden triangle. the room size is huge with many included amenities including bose ipod/iphone dock. extra 20" lcd computer monitor, electric blinds, full size bathtub, rain shower etc.. you won't be disappointed with the room. the breakfast selection was very good as you would expect from a 5 star hotel. the pool is indoor with a well stocked gym attached. the best attribute of the hotel is the location with a direct door into the plaza indonesia mall with hundreds of shops and restaurants and even two cinemas to keep you entertained. if that's not enough the equally big grand indonesia mall is just across the road. there are also many other bar and dining options in the other 5 star hotels in the area within walking distance.

Very good”

The Keraton staffs are very professional. What I was not satisfied is the service rendered by Agoda staff. I called Agoda staff in Sydney to let them know that I would like to transfer my booking to a friend of mine as I had to stay in Sydney till January. Agoda's staff told me that Keraton did not approve the booking transfer. 2 days later Keraton's staff called me and asked me whether I would check in on 31 Dec and I told them that I would like to transfer my booking. Keraton said I could do that and upon my explanation that I already called Agoda to inform my intention to transfer the booking, Keraton's staff said that they were not contacted by Agoda. So, I was so lucky that Keraton'staff contacted me and I could transfer the booking to my friend.

Luxury Hotel”

Luxurious Hotel Room, my daughther loved to watch his own tv at his desk. Can connect ipad or other device with BOSE speakers, making the room more colorful. If in all Room ALL NEEDS ARE FULLY EQUIPPED, VERY SATISFIED WITH THE FACILITIES IN THE ROOMS. Pool input is too small, others have no complaints. breakfast by order is worth a try, because the presentation and taste of the food is really a good fit. Always pay attention Review before stay, very helpful once review from Agoda, always thank full and always appreciate it.

expect more ”

The Keraton is one of the "newer" hotels on the block, and conveniently located next to a shopping mall (with internal access to the mall). The lobby is exquisitely decorated. I got a room on the 9th floor. The room is spacious with king size bed, desk, sofa, automated blinds, Bose sound system and personalised stationery. The only downside is the flooring - the choice of laminate and shoddy workmanship unfortunately makes the floor creep when you walk and you can literally feel the space between the concrete and the laminate. Room is otherwise clean and standard amenities are provided. I never made it to breakfast during my 3-day stay but the room service was good. Delivery is on time, and the food is better than expected. Room service prices on average between Rp250,000 - 400, 000 inclusive of taxes and standard beverages for dinner. Check-in, check-out was reasonable but there was no porter around to help with the luggage. When I checked-in, there was just 2 staff at the lobby with 4 guests needing assistance. I didn't sleep well throughout my stay due to construction noise at 11 pm at night! A check-in tip would be to ensure the room you get does not face the construction site.

Amazing hotel”

I love the keraton because it connects directly to Plaza Indonesia.the room was very comfy.overall it was a very luxurious experience.would love to come back again.

Great service for business people”

My favorite luxury stay in middle of Jakarta. Not only that it has access to shopping mall. It has also butler service. I can save so much time as there is 24/7 butler on duty to help you get through the day from unpacking your suitcase, get your suits ready and also make sure you get a nice bucket of ice for your drink. a lushful plus luxury experience under one roof. Plus an indoor swimming pool that helps to relieve your mood. definitely a future choice for stay