9.2
Exceptional
/10
(438 reviews)See what guests said
Breakfast1
Children's activities1
See map
8.6
Excellent
Location rating score
Excellent location
Parking
Available
Kersangs Relay Station Hotel
Standard King Bed - Guestroom Kersangs Relay Station Hotel
Lobby Kersangs Relay Station Hotel
Lobby Kersangs Relay Station Hotel
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2-star Hotel
Free Wi-Fi

Kersangs Relay Station Hotel

No 1 Jamelang, Jinlong Street, Shangri La, Deqen, China, 674400 - See map
Property highlightsRead all 438 reviews
Excellent service
8.5 rating for service
Excellent cleanliness
8.3 rating for cleanliness
Excellent facilities on premise
8.1 facilities on premise
Very good comfort
7.9 room quality and comfort

The compound and rooms are beautiful wood construction with good amenities.

Andrew | August 11, 2018

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Bar

  • Garden

Cheaper than 99% of all properties in Deqen in the last 24 hoursCompared to 201 Deqen properties at Agoda for various dates
Value for money8.3
Location rating8.6

Rooms available at Kersangs Relay Station Hotel

7.9
Very good
Room comfort & quality
Family Room
Family Room
...
  • Room size: 25 m²/269 ft²
  • Nature view
  • 1 single bed and 1 double b...
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Standard King Bed
Standard King Bed
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 1 queen bed
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Standard Twin Bed
Standard Twin Bed
...
  • Room size: 20 m²/215 ft²
  • Balcony/terrace
  • 2 single beds
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One-Bedroom Suite
One-Bedroom Suite
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 queen bed
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Standard Queen Room
Standard Queen Room
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 1 double bed
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Single Bed in Mixed Dormitory Room
Single Bed in Mixed Dormitory Room
...
  • Room size: 16 m²/172 ft²
  • Balcony/terrace
  • 1 single bed
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Mini Suite Room
Mini Suite Room
...
  • Room size: 25 m²/269 ft²
  • 1 queen bed
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Room Assigned on Arrival
Room Assigned on Arrival
...
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    Suite
    Suite
    ...
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      Frequently asked questions

      What time is check-in and check-out at Kersangs Relay Station Hotel?

      Check-in is from 7:00 AM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out.

      How do I get to Kersangs Relay Station Hotel?

      Kersangs Relay Station Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of CNY 60. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Kersangs Relay Station Hotel has a car park available for guests. If you're looking for an easy way to get around Deqen with private transportation, the hotel can arrange car rental for you.

      What is the smoking policy at Kersangs Relay Station Hotel?

      Kersangs Relay Station Hotel does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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      What people love about Kersangs Relay Station Hotel

      • 9.2
        Exceptional
        Staff 

        "The owner is very helpful and friendly."

        Mariahnie

        |

        February 21, 2020

      • 10.0
        Exceptional
        Cleanliness

        "The room was clean and fully equiped."

        Manachaya

        |

        January 12, 2020

      • 9.2
        Exceptional

        "Very nice ambience, cozy guesthouse."

        Mariahnie

        |

        February 21, 2020

      Property ranking|Compared to 201 Deqen properties
      See all rankings
      Cheapest price score
      Review score - United States
      9.4/10
      Room comfort score
      7.9/10
      Value for money score
      8.3/10
      Better than
      99
      %
      of Deqen properties
      Better than
      97
      %
      of Deqen properties
      Better than
      91
      %
      of Deqen properties
      Better than
      88
      %
      of Deqen properties
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      Overall rating:
      9.2
      Exceptional
      438 reviews
      Cleanliness
      8.3
      Facilities
      8.1
      Location
      8.6
      Read all reviews >
      What travelers say they love:
      Very nice hotel with traditional tibetan style.
      budsakorn from Thailand
      Group
      More about Kersangs Relay Station Hotel

      More about Kersangs Relay Station Hotel

      Kersangs Relay Station Hotel, located in Shangri La, Deqen, is a popular choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

      Offering hotel guests superior services and a broad range of amenities, Kersangs Relay Station Hotel is committed to ensuring that your stay is as comfortable as possible. The hotel provides Wi-Fi in public areas, car park, room service, airport transfer, babysitting to ensure our guests the greatest comfort.

      Step into one of 10 inviting rooms and escape the stresses of the day with a wide range of amenities such as internet access – wireless, non smoking rooms, wake-up service, desk, balcony/terrace which can be found in some rooms. The hotel offers wonderful recreational facilities such as garden to make your stay truly unforgettable. Enjoy unparalleled services and a truly prestigious address at the Kersangs Relay Station Hotel.

      Show less

      Most talked about facilities

      Breakfast
      6 mentions
      Food & Dining
      2 mentions
      View
      1 mention
      Housekeeping
      1 mention

      What they offer

      10.0
      Exceptional

      "I will stayed here again if I visit Shangri-la."

      Manachaya

      |

      January 12, 2020

      View all reviews
      Show less

      Food and dining

      Breakfast options

      Asian
      Vegetarian

      Restaurants on site

      Restaurant
      Cuisine:Asian, Chinese, Local
      Menu:Buffet

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of Kersangs Relay Station Hotel from real guests

      Overall rating
      9.2
      Exceptional
      From 438 reviews
      9.5Service
      9.4Location
      9.2Cleanliness
      Agoda Reviews (74)Booking.com Reviews (364)
      Rating via Agoda8.2
      /
      10
      Cleanliness8.3
      Facilities8.1
      Location8.6
      Room comfort and quality7.9
      Service8.5
      Value for money8.3
      High score for Deqen
      Rating
      9+ Exceptional (24)
      8-9 Excellent (12)
      7-8 Very Good (12)
      6-7 Good (5)
      <6 Below Expectation (10)
      Time of the year
      Mar - May (17)
      Jun - Aug (20)
      Sep - Nov (20)
      Dec - Feb (6)
      All guests (74)
      All room types
      All languages

      Show reviews that mention 

      Showing 63 verified guest comments
      1234
      10.0
      Exceptional
      Miao from United States
      Solo traveler
      Family Room
      Stayed 1 night in May 2016

      Wonderful, wonderful stay. Home away from home in Shangri-La.”

      Where do I even begin - WONDERFUL stay for both backpackers on budget and families with kids traveling to the magical Yunnan. Home away from home is how I felt while living at Kersang. Prime location tucked behind a quite little alley way - it is within 5 minutes walking in all distances of Shangri-La Old town. Our room was spacious, beautiful designed with wooden decor, and the washroom was clean and comfortable (you can imagine how neat it is to take a warm shower after a 95 km Yubeng hike!). One wakes up with a view to a beautiful court yard with the magnificent golden Prayer Wheel spinning on the Temple Hill in the background. The rooms come with multiple configurations - we were given a room with a large queen and a twin bed fit for a family. What made our stay at Kersang the most memorable is the friendly family staff, the aunty, uncle and Sonam. Sonam spoke perfect English and extended his helping hands way beyond what a 5 star hotel concierge would have: at times of confusion he provided recommendations on what and where to go, took us to bus station where we could go explore the greater Shangri-La ourselves, and walked round the old town with us to show us around. Kersang solidified our experience of the beautiful Shangri-La; I'd go back to Shangri-La just to have another stay at this wonderful place. And oh yes, don't miss out on the breakfast, it is excellent!

      Reviewed May 29, 2016
      10.0
      Exceptional
      Andrew from United States
      Couple
      Standard King Bed
      Stayed 3 nights in May 2017

      Wonderful Guest House”

      Kersang Relay station is a guest house constructed in a traditional Tibetan style--a small compound with a front gate, several rooms, and multiple stories. The hotel is managed by a local family and they were extremely gracious and kind hosts, sharing knowledge of local activities and history, as well as providing transport to and from the airport. The compound and rooms are beautiful wood construction with good amenities.

      Reviewed August 11, 2018
      9.0
      Exceptional
      Donna from United States
      Family with teens
      Family Room
      Stayed 2 nights in April 2013

      Nice hotel in the heart of old-town Shangri-la”

      Location, friendly and helpful owners, relatively quiet

      This hotel was located close to the town square in old-town Shangri-La. The owners came to meet us quickly at the square when we arrived. They also came to help me find my way back to the hotel when I became lost in old town and helped us contact our adult son when we thought he was lost as well. The owner spoke English which was helpful. They were very attentive to our needs. The owner also awoke early to fix us breakfast when we were leaving early in the morning.

      Reviewed April 07, 2013

      Hi Donna, Thank you so much for this review, we appreciate a lot! We are happy to know you had a wonderful time and were satisfied with the service provided! We had a great pleasure hosting you. Have a wonderful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      10.0
      Exceptional
      Pat from United States
      Couple
      Standard King Bed
      Stayed 1 night in August 2012

      Amazing Boutique Hotel”

      Comfortable Bed, Great Location, Amazing City

      Kersangs is an amazing boutique hotel. Just enough comforts to make it a fantastic value. Breakfast was fantastic, the staff was super helpful, and the bed was amazingly comfortable. Best value in all of Shangrila.

      Reviewed August 13, 2012

      Hi Pat! Thank you so much for this nice review! We are glad to know you had a wonderful time in our guesthouse! It was our pleasure to host you. Have a wonderful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      9.3
      Exceptional
      Noriko from Japan
      Family with young children
      Family Room
      Stayed 2 nights in August 2013

      Relax Comfort in Old town by watching temple ”

      Comfortable bed, Quiet nice location, Ancient town

      Was really nice location in old town but not too noisy. So very easy to go restaurant, shopping near by but while stay at Guest House, we see temple and town view from balcony, feel relax. Staff speak english well and let us use the kitchen, So kind. Also the bed with warm blanket was so comfortable and we extended our stay. Very nice place in Old town of Shangri-la!

      Reviewed August 29, 2013

      Hi Noriko! We are very glad know you enjoyed your stay! Thank you so much for writing such a nice review. It was our pleasure to host you! Have an amazing day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      5.3
      richard from Netherlands
      Couple
      Family Room
      Stayed 3 nights in August 2013

      slightly dissappointing”

      roof terrace, with view on temple

      This hotel was a 'top deal' in the recent Lonely Planet Guide, so a 'safe bet'. Well; the view from the terrace was nice. But that's all about it. Rooms were not dirty, but the toilet was smelling all nights. Staff's english was limited, service just adequate, nothing special. Bar; almost nothing in there. Coffee; extremely poor (the girl admitted she did not know how to handle the machine, but nevertheless charged us $ 3 for something that looked more like white tea and had even less taste). No atmosphere. Maybe we were spoilt in the weeks before, but we had much better experiences in hotels for half of the $50 per night we paid in Kersangs Relay Station

      Reviewed September 09, 2013

      Hi Richard, Thank you for taking the time to write us a review. We are very sorry to read you were disappointed by your experience at our hotel. We are constantly trying to improve every small detail of our hotel. We will definitely work on the smell coming from the toilet. As for the language barrier with the staff, they are currently doing their best to improve their spoken english. We now have more options in our bar: local beers, wine, coffee and tea. We also have four different breakfast options. We are sorry to know the service was not what you expected. The staff is now trained a few times a year and does its best so that every client has a wonderful experience. As for the atmosphere, we are trying to improve it. It can indeed be very calm in Shangri-La during low season. Once again, we apologize for your experience. Thank you for letting us know what we can improve. Have a nice day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      8.3
      Excellent
      Rupert from United Kingdom
      Couple
      Standard King Bed
      Stayed 3 nights in July 2012

      Great location and very comfortable rooms”

      Excellent English speaking guide who showed us around for a whole day with no extra charge.

      The location of the hotel is great for arrival as taxis can drive to the hotel so you don't have to carry your bags along stoney streets. The hotel is a ten minute walk away from the main town which can get very busy and hugely over-priced, around the hotel prices are better with the same charming buildings as the centre.

      Reviewed July 17, 2012

      Hi Rupert, Thank you for taking the time to write us a review! We take every client's opinion at heart. We are very happy you were satisfied with your stay! Have a wonderful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      9.0
      Exceptional
      Julian from Australia
      Couple
      Standard King Bed
      Stayed 2 nights in August 2012

      Great hotel at a great location.”

      Location, comfy beds, great shower

      We ended up staying here 6 nights and really enjoyed it. The beds are so comfortable they make it hard to get up, and the fantastic showers are very welcome after a long day. The owners were very friendly and always tried to help out where they could. The view from the terrace over the old town is great and makes a nice place for a coffee / tea or to escape the cold. The only downside is the wooden rooms don't mask noise very well however I imagine this would be the case with all hotels in the old town. Highly recommended.

      Reviewed August 24, 2012

      Hi Julian, Thank you so much for your wonderful review, it is very helpful! We are very glad to know you had a blast in Shangri-La. We are happy to know you enjoyed our amenities! Wood is, indeed, not the most noise proof material. We hope this aspect did not prevent you from having a nice time! Have a nice day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      10.0
      Exceptional
      budsakorn from Thailand
      Group
      Standard Twin Bed
      Stayed 1 night in December 2018

      Perfect!”

      Very nice hotel with traditional tibetan style. Room is cozy with hot shower and electric bed. The hotel close to Big prayer wheel (Da fo temple) 5 minutes by walk. The owner is very friendly kind and helpful. Breakfast is very good with homemade bread in tibetan stylele.

      Reviewed December 23, 2018
      9.6
      Exceptional
      joseph from United States
      Family with teens
      Family Room
      Stayed 2 nights in November 2016

      Cozy, family run hotel with great location”

      The hotel was extremely cozy and was centrally located. This family run spot is extremely welcoming and allowed me and my mother to have interactions with a local family and their traditions (nice conversation and local style breakfasts and teas).

      Reviewed November 13, 2016

      Hi Joseph, We are glad your mom and you had a nice team in our company! We appreciate very much the time you put into leaving us a review! Have a wonderful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      8.8
      Excellent
      Joanne from Hong Kong
      Solo traveler
      Standard Twin Bed
      Stayed 3 nights in July 2017

      Excellent”

      Lovely place in the old town in a quiet spot (in July so not a busy period). The owners are very friendly but don't speak any English. A very peaceful place to stay, but the family are early risers, so expect lively exchanges at 7ish. Probably the comfiest bed I've slept in that wasn't in an expensive hotel!

      Reviewed July 06, 2017

      Hi Joanne! Thank you so much for this review. We are glad to know you enjoyed your time at our hotel! It is always great for us to read about our clients's experiences. Have a nice day, Kersang's Relay Station Team

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      9.2
      Exceptional
      Alessandro from Italy
      Couple
      Standard King Bed
      Stayed 2 nights in March 2017

      Exceptional”

      It's a nice place, tibetan style, with a real tibetan family as guest. They are very smiling, kind and helpful. Breakfast is very good with homemade bread. The guesthouse is all in wood. Beautiful. Our room was little but cozy. Just a little cold, but probably it was a problem just in our room. Anyway there is an electric heater to warm. The nice common room with a beautiful woodstove is warm. We are happy to have been there.

      Reviewed March 06, 2017

      Hi Alessandro, We are glad to know you had a wonderful stay at our guesthouse! It can indeed be quite cold during winter. We are trying to improve the comfort of every room for the colder seasons! Thank you for taking the time to write us a review. You will always be welcomed to stay with us if you pass by Shangri-La another time! Have an amazing day, Kersang's Relay Station Team

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      10.0
      Exceptional
      Nicholas from China
      Couple
      Standard King Bed
      Stayed 3 nights in November 2015

      Perfect Place for your Shangrila Journey”

      Staff were exceedingly friendly and helpful. Room was comfortable and warm (it was very cold outside). Location was prime.

      Simply perfect. We spent most of our time outside of it but our time at the "Station" was pleasant and comfortable.

      Reviewed November 18, 2015

      Hi Nicholas, Thank you so much for this great review! We are so happy to know you enjoyed your stay at our guesthouse and that it satisfied your needs. It will be our pleasure to host you again if you ever decide to come back to Shangri-La. Have a wonderful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      8.7
      Excellent
      Rosina from Germany
      Solo traveler
      Standard Twin Bed
      Stayed 2 nights in April 2014

      Friendly and quiet guesthouse”

      Centrally located, friendly owner, great value for money

      It's a very cozy guesthouse in local style and very authentic, centrally located in the old town directly behind the golden temple. It's a bit hard to find from the street, but once there you have a great view from to temple, especially from the terrace of the guesthouse! It's located directly next to the burnt part of the old town and was lucky to escape from the fire! The rooms are clean, very basic but have everything one need, including heat blankets. The owner speaks no English and his daughter was not here during our stay, but we managed to communicate with gestures for the basics and he was very friendly.

      Reviewed May 01, 2014

      Hi Rosina, Thank you for taking the time to write us a review! We are very happy to know you had a nice time staying at our guesthouse. The staff is now doing its best to learn english. It will always be our pleasure to host you if you ever come back to Shangri-La! Have a beautiful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      8.0
      Excellent
      Alejandro from Spain
      Solo traveler
      Standard King Bed
      Stayed 1 night in August 2013

      Tibetan style hotel, nice staff, great views”

      Architecture, location, nice staff

      Very nice boutique hotel with traditional tibetan architecture. All made in wood. Second floor is wonderful, with views to the temple. Rooms are clean and bathrooms basic. You feel you are in a tibetan's family house. Staff is helpful and speak English. Different breakfast types, including tibetan yak butter tea option. Not easy to get a good car for trips.

      Reviewed August 18, 2013

      Hi Alejandro, Thank you for taking the time to write us a review, we appreciate it a lot! We are glad to know you enjoyed our guesthouse and your stay in Shangri-La. We are sorry to read you had a hard time to find car for your travels. We are currently trying to improve our travel services. Have a nice day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      9.7
      Exceptional
      CHENXI from China
      Solo traveler
      Standard King Bed
      Stayed 3 nights in June 2013

      a comfortable and quiet inn”

      friendly staff, soft bed, far away from bars

      I stayed there for four days.In fact this inn is a little difficult to find,so Mr Yang guide me in the rainy day.I promise,you should remember their cell phone number.The bed is very comfortable and soft,and I also enjoy the breakfast in Tibet style.

      Reviewed June 15, 2013

      Hi Chenxi! Thank you for writing this great review! We are happy to know you had a wonderful time at our inn. We are improving our visibility and the directions given once you book a room. Have a wonderful day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      8.7
      Excellent
      gary from United Kingdom
      Couple
      Family Room
      Stayed 1 night in October 2012

      Quieter more relaxed and well equipped choice”

      Great views and atmosphere

      On arriving very late we were welcomed with a friendly staff member. The place was beautifully laid out with extremely helpful staff willing at every turn to make our stay a great one. It is located slightly further away from any noise but only a short walk to the main square. Highly reccomended..

      Reviewed October 15, 2012

      Hi Gary! Thank you so much for this great review, it is much appreciated! We are glad to know you enjoyed your stay as much as we enjoyed hosting you. Have an amazing day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      6.3
      Good
      marcia from Australia
      Couple
      Standard Twin Bed
      Stayed 3 nights in May 2013

      enjoyable”

      staff friendly,tibetan style hotel, clean room

      on arrival we were allocated a room on top floor which was very spacious,then later that day we were moved downstairs to a smaller room which was very dark and cold...so when you book this hotel make sure you book a triple room as there is more room and plenty of sunlight.all the rooms were very clean and hotel was made like a tibetan style hotel...

      Reviewed May 25, 2013

      Hi Marcia, Thank you for taking the time to write us a review! We are sorry about the misunderstanding! The rooms on the first floor do indeed have less natural light access! We do our possible so that every room stays cozy and comfortable. We hope this incident did not prevent you from having a nice time in Shangri-La.

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      7.7
      Very good
      Mireia from Spain
      Couple
      Family Room
      Stayed 3 nights in April 2013

      Friendly and welcoming place”

      Location, Staff performance and Comfort

      The owner of the hotel was really friendly and knowledgeable. He might our stayed in Zhongdian a bit more special.

      Reviewed April 19, 2013

      Hi Mireia, Thank you for taking the time to write us a review! We are very happy to know you had a nice time. It was our pleasure to host you! Have an amazing day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      6.0
      Wong from Malaysia
      Couple
      Family Room
      Stayed 3 nights in September 2013

      Average hotel slightly overprice. Small room.”

      Very small room, poor water pressure & not value for money.

      Stayed 3 nights with 2 nights black out with eletricity supply. According to hotel boss, this is very normal at Shangrila old town. Very small room with no drinking water provide. Hotel location is hard to find. Will not recommend this hotel to friends visiting Shangrila

      Reviewed September 25, 2013

      Hi Wong, Thank you for taking the time to write us a review. We are very sorry for how your experience turned out. We are constantly trying to improve every small detail of our hotel. We now have drinking water provided at the reception and our electric system is more reliable. We are working on the visibility of the hotel but it stays a bit difficult because we are located in the Old Town. Once again, we apologize for how your stay was. We have now improved many aspects of our hotel. Have a nice day, Kersang's Relay Station

      Responded April 19, 2018
      Kersangs Relay Station Hotel
      1234
      This is a popular property. Don't miss out!

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      Kersangs Relay Station Hotel
      |Excellent 8.2
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