Ketapang Indah Hotel
Ketapang Indah Hotel
Ketapang Indah Hotel
Ketapang Indah Hotel
Ketapang Indah Hotel
Ketapang Indah Hotel
Ketapang Indah Hotel
Removed from saved list

8.5

Excellent

2,015 reviews

2,015 reviews

Housekeeping50
View46
Breakfast31

This hotel give you a great scenery and also best price.

Arga
- Dec 11, 2021
Highly rated by guests – 95% would recommend
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Apotek Kami 1.3 km
Puskesmas Klatak 1.7 km
Banyuwangi Baru 2.2 km
Watudodol Beach 3.6 km
Argopuro 3.7 km
SR Mart 4.1 km
Hardys Malls 4.4 km
Giant 4.7 km
Kimia Farma 5.0 km
Indomart 5.2 km
Free Wi-Fi

Ketapang Indah Hotel

Jl. Gatot Subroto Km. 6, Banyuwangi - East Java, Kalipuro, Banyuwangi, Indonesia, 68421 - See map

This property is in high demand!

6 travelers have booked today.

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [outdoor]

Kids club

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Banyuwangi every 18 minutes on Agoda.com
Value for money8.7
Distance to city center6 KM
Location rating8.6

Rooms available at Ketapang Indah Hotel

Very good
Room comfort & quality

7.9

Cottage Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Garden Superior Room (Double or Twin)
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Ocean Suite
...
  • Room size: 70 m²/753 ft²
  • Ocean view
  • 1 super king bed
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Superior Double or Twin Room with Garden View
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 king bed or 2 single beds
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Superior Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
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Standard Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Deluxe Pool View
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family 3 Pax
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Special Offer - Ijen Tour Package at Superior Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 single beds or 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Ketapang Indah Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Ketapang Indah Hotel?

Ketapang Indah Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 240000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Ketapang Indah Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Ketapang Indah Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Banyuwangi with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Ketapang Indah Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Ketapang Indah Hotel. Adults can enjoy breakfast offered with an additional charge of 125000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Ketapang Indah Hotel?

Ketapang Indah Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Ketapang Indah Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Ketapang Indah Hotel. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, in-house planning and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Ketapang Indah Hotel?

On-site venues and convenient event services make Ketapang Indah Hotel an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 500 people. An extensive range of facilities and services including meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Ketapang Indah Hotel?

Ketapang Indah Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Ketapang Indah Hotel?

The closest train, metro, or bus station to Ketapang Indah Hotel is Banyuwangi Baru, 2.2 km away.

What restaurants are nearby Ketapang Indah Hotel?

Restaurants including Pondok Boga, RM Kedai Stasiun Ketapang and Ikan Bakar Pesona are popular in Ketapang Indah Hotel’s neighborhood which is known as Kalipuro.

What popular beaches are close to Ketapang Indah Hotel?

Ketapang Indah Hotel’s Kalipuro neighborhood also includes Watudodol Beach and Watu Dodol Beach.

What popular natural sightseeing spots are close to Ketapang Indah Hotel?

Ketapang Indah Hotel’s nearby natural sights include Bukit Pendera, Gunung Meneng and Gumuk Umbul located in the same Kalipuro area.

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Explore the neighborhood

What people love about Ketapang Indah Hotel

  • 10

    Exceptional

    "This hotel give you a great scenery and also best price."

    Arga

    |

    December 11, 2021

  • 10

    Exceptional

    "Spent 1 night at the hotel, with pandemic price everything is reasonable."

    David

    |

    December 7, 2021

  • 10

    Exceptional

    "The best hotel for staycation👍🏼👍🏼👍🏼"

    Hanafi

    |

    December 2, 2021

Property ranking|Compared to 189 Banyuwangi properties
See all rankings
Room comfort score
7.9/10
Location score
8.6/10
Room size
34 sqm.
Value for money score
8.7/10
Better than
99
%
of Banyuwangi properties
Better than
94
%
of Banyuwangi properties
Bigger than
92
%
of Banyuwangi properties
Better than
89
%
of Banyuwangi properties
Overall rating:

8.5

Excellent
2,015 reviews
Cleanliness
8.6
Facilities
8.7
Location
8.6
Read all reviews >
What travelers say they love:
I like everything about this place, excellent value for mone...
Julian from New Zealand
Couple
More about Ketapang Indah Hotel

More about Ketapang Indah Hotel

Designed for both business and leisure travel, Ketapang Indah Hotel is ideally situated in Kalipuro; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Boom Beach, Gilimanuk Port, Taman Sritanjung Park.

Take advantage of a wealth of unrivaled services and amenities at this Banyuwangi hotel. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, complimentary instant coffee, complimentary tea, free welcome drink, slippers to please the most discerning guest. Throughout the day you can enjoy the relaxing atmosphere of the outdoor pool, massage, children's playground, table tennis, garden. Ketapang Indah Hotel is a smart choice for travelers to Banyuwangi, offering a relaxed and hassle-free stay every time.

Show less
Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

49 mentions

Swimming Pool

39 mentions

Housekeeping

26 mentions

Food & Dining

20 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Diving
  • Game room
  • Garden
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Restaurant #1

  • Cuisine: Asian, Indonesian, International

Restaurant #2

  • Cuisine: Asian, Indonesian, International
Location
Jl. Gatot Subroto Km. 6, Banyuwangi - East Java, Kalipuro, Banyuwangi, Indonesia, 68421
Excellent
Location

8.6

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The swimming pool is available from 06:00 AM to 09:00 PM.
  • Extra bed is subject to availability with additional price. Please request from “Special Request” section upon booking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee240000 IDR
  • Distance from city center6 KM
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)125000 IDR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants1
  • Number of rooms 152

Reviews of Ketapang Indah Hotel from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.6
Facilities8.7
Location8.6
Room comfort and quality7.9
Service8.6
Value for money8.7
High score for Banyuwangi
Rating
9+ Exceptional (394)
8-9 Excellent (214)
7-8 Very Good (250)
6-7 Good (73)
<6 Below Expectation (69)
Time of the year
Mar - May (232)
Jun - Aug (288)
Sep - Nov (207)
Dec - Feb (273)
Don't miss out!Users are booking a place in Banyuwangi every 18 minutes on Agoda.com
All guests (1,529)
All room types
All languages

Show reviews that mention 

Showing 1,000 verified guest comments
12345
8.0
Excellent
Made from Indonesia
Family with young children
Standard Room
Stayed 3 nights in March 2018

Very good”

I spent 4 days and 3 nights at Ketapang Indah Hotel. When I arrived on sunday afternoon, the hotel was quite and only a few guess. The hotel yard was full with coconut trees, flowers and green grass. It's very similar with typical balinese villa. It was beautiful. The hotel has a clean warm pool, just perfect for playing with my 4yo. Beyond the pool, there are beach access that open between 6am - 5pm. The beach has a short shore and a black soft sand. Altough the beach was not a private beach, it was a quite beach. During my stay, it seems I'm and my 4yo were the only person that enjoying the beach. Occasionally, there also fisherman who fishes on the shore. My room was on the new building. It has a king size bed, comfortable bedding and two pillow. The room has a porch with a set of table and chair. It's just perfect for relaxing and enjoying the breeze of sea air. Too bad, the hotel was currently expanding and building new room, so we could hear the noise. The room was equipt with a decent tv, air conditioner, a safe, shower with hot water and toilet. Too bad the room did not have a refrigerator for keeping cool beverage. I was also only given one access key instead of two, like most hotel do. And the electricity was off if the access key is taken out from the slot. So I can not charge my electronics while I'm out of the room. The breakfast was quite decent with various menus that changes everyday. The local food was also delicious. The service was ok, but there are rooms for improvement. The bell boy and security guards was very helpful. I was lucky to get agoda best deal and for less than $100 for 4 days and 3 nights, it was the best hotel experience for my family vacation. And if you like Bali and wanted to experience a more exotic beaches and mountain, then Banyuwangi is a must visit destination. After all, Banyuwangi is only 4 hour away from bali or 30 minutes flight. You can also use cruise from Tanjung Benoa in Bali to Banyuwangi harbour in 2 hour s

Reviewed March 30, 2018

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10.0
Exceptional
KARANJIT from India
Solo traveler
Superior Room
Stayed 1 night in April 2019

WOW!!! Exceeded expectations by a thousand percent”

The Ketapang Indah Hotel is like a 5 star resort. It is unbelievable to be able to stay on such a big and beautiful property at such an affordable price. The staff and service were perfect. The views overlooking the dining area and pool are beautiful. The whole property is very green. It is very close to the railway station and ferry terminal. . If I had one word to describe Ketapang Indah Hotel, I would say 'Amazing'! I would very highly recommend this property in Bangyuwangi.

Reviewed May 21, 2019

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8.7
Excellent
Domenic from Switzerland
Couple
Standard Room
Stayed 2 nights in July 2014

Pleasant stay”

Spacious clean rooms, very friendly staff, nice pool

We've had a very pleasant stay at Ketapang Indah Hotel. The rooms are big and clean and the staff is the friendliest we've seen during our trip trough Indonesia. Wi-Fi is available only in the lobby and the restaurant but works fine. The location is close to the ferry terminal and a 5min drive by Bemo from Banyuwangi. The only negative thing are the overpriced tours to Ijen, but you can easily rent a motorbike in town and go there by yourself. Overall the hotel is great value for money. We would stay again.

Reviewed July 27, 2014

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10.0
Exceptional
Gunawan from Indonesia
Family with young children
Superior Room
Stayed 1 night in December 2014

great night at Ketapang Indah”

clean, great food, value for money

I wasn't expect to get such a great room and service from Ketapang Indah. I was skeptical and thought it will be just a so so hotel room and I booked it just because it is so close with Ketapang seaport which I was heading to Bali. Turned out that the hotel is very nice. Great taste of dinner (not to mention that the price is also reasonable), clean room (just make sure you do book the new building, because they have 2 buildings). The staff were friendly which kind of surprise me -in a pleasant way :) In short, this hotel is highly recommended and I will book it if I have a trip to Bali again.

Reviewed January 08, 2015

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8.3
Excellent
Suphatthra from Thailand
Solo traveler
Cottage Garden View
Stayed 2 nights in April 2015

Very nive staffs, Great meal and vslue for money”

Very impressed with the service, the breakfasts and dinner were splendid and good location before transfered to Bali.

I had a bit problem when I checked in as I put my friend's name for the first check-in person. As my friend skipped his trip in Banyuwangi so I needed to show a few documents when I arrived in very late night but I understood their process. The staffs are very friendly and helpful which I think they are over standard of 3-star hotel. The breakfasts are very great and they even gave me the breakfast box for another trekking day to Kawah Ijen. I also had dinner at their restaurant which was very great. I love their food so much.... They can also arrange the jeep for the ijen trekking which is a bit expensive for me but I used their service as it's very convenient. You can also go into the city to find a tour if you want to spend less budget on this. The hotel is also close to the train station and the pier to Bali so it's very good location for me. It takes around 10-15 mins by mini-local bus to the city so the location is perfect for my travelling in Bsnyuwangi. So I had very nice stays in Ketapang Indah Hotel and I would come back here again.

Reviewed May 05, 2015

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10.0
Exceptional
Mariana from Portugal
Solo traveler
Garden Superior Room (Double or Twin)
Stayed 1 night in March 2020

Exceeded expectations!”

The Ketapang Indah Hotel was just as expected. A really nice hotel, located in front of the beach, with great facilities. I was there in low season, which meant I almost had the whole thing for myself. I can’t say it would be as enjoyable in high season, but I really was able to relax and enjoy my stay. But the staff is who takes the whole thing to the next level. They were all really friendly and accommodating! And went above and beyond to make me feel at home! I hope I can come back some time.

Reviewed March 04, 2020

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8.4
Excellent
Hak from Singapore
Solo traveler
Standard Room
Stayed 1 night in March 2020

GREAT LOCATION. GREAT MOUNTAIN VIEW. GREAT MASSAGE.”

I HAD A GREAT 2 DAYS ONE NIGHT STAY IN KETAPANG INDAH HOTEL... SIMPLE AND CLEAN ROOM... HELPFUL AND FRIENDLY SERVICE CREW... I DIDN'T SWIM IN THE POOL, BUT THE MOUNTAIN VIEW FROM THE POOL AND BAR IS FANTASTIC. GEAT PLACE TO CHILL OUT AND RELAX... THE MASSAGE IS GOOD TOO AND AT A VERY REASONABLE PRICE (A MUST TRY)... SIMPLE WELCOME DRINK AND ABOVE AVERAGE FOOD... I DIDN'T GET TO HAVE BREAKFAST IN THE RESTAURANT AS I WAS UP ON MOUNT IJEN... THE HOTEL PREPARED A BREAKFAST BOX FOR ME... I ALSO TRIED GRILLED SQUID SALAD, NASI GORENG AND SPICY AYAM SOUP DURING MY STAY...

Reviewed March 09, 2020

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8.4
Excellent
Kristian from Indonesia
Family with young children
Superior Room
Stayed 1 night in December 2017

Nice and comfortable Hotel near Ketapang Harbour”

Nice and big hotel in Ketapang, Banyuwangi City. Suitable for those of you who want to rest before crossing over to Gilimanuk Harbour Bali, or want to explore some tour in Banyuwangi area. Location close to Ketapang Harbour, just five minutes by car. The hotel garden is beautiful and spacious. The restaurant is large and open 24 hours, so you don't need to find food outside the hotel. Breakfast is quite varied. The rooms are big enough, comfortable and clean. The hotel staff is also friendly and helpful. Also from the Hotel you can also directly go to the beach which is behind the hotel.

Reviewed January 01, 2018

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9.0
Exceptional
Nany from Indonesia
Business traveler
Standard Room
Stayed 1 night in July 2014

The best hotel in banyuwangi area. ”

Clean and comfort. Value for money. Good selection of breakfast (also nice sea view from the restaurant)

It was superb. However, We didn't get a room on the second night. So we went around looking for other hotels nearby. No hotels were as nice as ketapang indah hotel. Luckily we are able to get a room in this hotel again on our 3rd night. We will definitely sta here again on our next trip!

Reviewed July 17, 2014

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10.0
Exceptional
soleman from Indonesia
Family with teens
Garden Superior Room (Double or Twin)
Stayed 1 night in May 2019

Best Hotel in Ketapang”

Quite simply the best hotel in the Ketapang area in terms of money, location, cleanliness, staff service, and scenery. Breakfast is delicious and the menu changes daily. The swimming pool overlooks the beach and is quite suitable for lap swimming. All in all, the best hotel in Ketapang, Banyuwangi.

Reviewed May 22, 2019

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8.0
Excellent
Ivone from Indonesia
Couple
Superior Room
Stayed 1 night in July 2014

Nicely located hotel by the beach”

Clean Room, Friendly Staff, Beautiful Scenery

We stayed for 1 night at Ketapang Indah. The hotel was nice, they had beach at the back as scenery. Nice garden, friendly staff and attentive to our need. Currently they are renovating the hotel and we had chance to stay in their newly renovated cottage. It was clean and nice, very different with the old cottage. But the old cottage was more traditional and unique in design. Breakfast's taste was average but they had wide variety kind of breakfast both continental and Indonesian. Overall this hotel is recommended for family or couple to stay in Banyuwangi.

Reviewed July 07, 2014

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10.0
Exceptional
Livinia
Group
Standard Room
Stayed 1 night in May 2019

It's Nice!”

We were staying here as recommended by Depepedia and we did have a pleasant experience staying at Ketapang Indah Hotel. The view direct to the beach was beautiful and the price was affordable too.

Reviewed June 06, 2019

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10.0
Exceptional
Razman from Malaysia
Family with teens
Garden Superior Room (Double or Twin)
Stayed 1 night in November 2019

Preferred Hotel”

Have been staying in this hotel whenever we are on our way back to Bali after taking a trip to Banyuwangi. Very conveniently located hotel near the Ketapang ferry. Clean room and areas, complete amenities, friendly staffs, beautiful landscape. A good place to relax and wind down before travelling back to Bali.

Reviewed November 04, 2019

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8.3
Excellent
Roel from Netherlands
Couple
Standard Room
Stayed 2 nights in July 2013

Affordable resort hotel”

Swimming pool, close to ferry, relaxed atmosphere

We stayed in the Ketapang Indah Hotel at the end of our journey over Java and had a very comfortable and relaxed time there. The pool is great, breakfast and dinner in the restaurant is good with a nice range of local and western meals. The restaurant and the gardens offer free hi-speed wifi (unfortunately the rooms don't). We've visited Kawah Ijen and the staff was very helpful, they were able to find us a local guide on short notice that took us up the mountain and prepared a breakfast-box that we could bring on our trip.

Reviewed August 27, 2013

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9.3
Exceptional
Zhixin from China
Solo traveler
Superior Room
Stayed 2 nights in August 2014

Comfortable stay for the trip to Ijen”

Beautiful garden, peaceful beach and friendly staff.

Ketapang Indah Hotel was well beyond my expectation. The room is basic but relaxing at the restaurant/bar/lounge, or by the pool, or on the peaceful beach is perfect after a tough climb after Mt Ijen.

Reviewed November 19, 2014

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8.0
Excellent
I from Indonesia
Business traveler
Superior Room
Stayed 1 night in April 2014

Nice hotel but late service in Restaurant”

New refurbished Room that make Relax

I was stay here with our guests and book three room after back from adventure trip to Meru Bertiri National Park and visiting Sukamade beach for turtle conservation visits. After tiring adventure Jeep trip we are happy that the front desk staff so welcoming which relieving us from the tiring trips. She were quick to prepare our rooms which we book 1 nights to stay before we trek Ijen in the morning. Also they accommodate our request for morning call and preparing breakfast very early in the morning to bring to Ijen. The quality of the room are good with new refurbished room in deluxe superior room is rejuvenate us before continuing the trip. Food quality is standard and not so good compare to other restaurants in the hotel and service is very late. At first afternoon we order the asparagus crab soup for our afternoon we almost wait for more than 30 minutes for the soup to come. While the next day before check out we order our lunch, one of the ordered of the Nasi Goreng were come very late until our food is aready last and we remind them three time to the restaurants which make us feeling bad. It's may miscommunication or no but we are very upset for waiting one of our partner lunch for almost an hour. It's not only us have the problem with the restaurant service. One of our group member also almost waiting 45 minutes for his dinner to come. The quality of foods and service and restaurants may need to be improved for better feeling of the guests when take meals in the restaurants. Generally to stay at Ketapang Indah is worthy but not for the food and service in the restaurants and no excuse for too much delay in delivering the order.

Reviewed April 30, 2014

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10.0
Exceptional
Ingrid from Australia
Solo traveler
Garden Superior Room (Double or Twin)
Stayed 1 night in December 2015

A fantastic place to relax after your Ijen climb!”

This hotel is a great place to stay if you are planning on visiting Ijen or catching the ferry over to Bali. It would also be worthwhile to stay here a few extra days and check out the area

This is my second time staying at Ketapang Indah hotel and I think that it is great value for money and the place is an oasis. I will continue to recommend this hotel to anyone coming to East Java

Reviewed January 01, 2016

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9.3
Exceptional
CHWEE from Singapore
Group
Superior Room
Stayed 2 nights in October 2014

Fantastic place to stay and value for money”

Value for money, friendly staff and spacious rooms

Our stay at Ketapang Indah was fantastic, except that there are lots of mosquitoes. The counter staff was very helpful and definitely helped a lot in making our stay pleasant. Overall, this is a great place to stay and for the amount we paid, it's well worth every cent!

Reviewed November 05, 2014

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7.7
Very good
Han from Singapore
Business traveler
Superior Room
Stayed 1 night in September 2014

Resort Hotel”

Peace, Quiet and Relax

My stayed at Ketapang Indah Hotel was a wonderful. Check in no problem at all. This is a hotel resort, therefore, the main purpose is to relax and have a good time. You need not have to get out this hotel, you could enjoy the sun, sea and beach winthin the hotel. Besides, the hotel swimming pool was great. But, I was busy visiting my customer, didn't have chance to enjoy the hotel facilities. Room is standard, the hotel room bed was too soft for me. Toiletry was basic. Hotel room and toilet were clean and quiet. Overall stay was great. If I have a chance, I would like to come back to stay at this Hotel again and enjoy the peaceful environment and have a good time. The music bar was good too.

Reviewed September 12, 2014

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10.0
Exceptional
Susanto from Indonesia
Family with young children
Standard Room
Stayed 1 night in December 2015

Good location, helpfull staff, value for money”

Good location, helpfull staff, value for money

Our stay at Ketapang Indah Hotel was awsome, this hotel have a good location. Hotel staff performance was good, friendly and helpfull. I'll come back soon

Reviewed March 10, 2016

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