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20 travelers have booked today.
Kimpton Margot Sydney By IHG, nestled in the vibrant Sydney CBD, is ideal for two travelers seeking comfort and convenience. Enjoy a rooftop pool with stunning views, free bike rentals, and pet-friendly amenities. Air-conditioned rooms feature complimentary WiFi, a secure in-room safe, and premium toiletries for a luxurious stay. Indulge in top-notch dining at Luke's Kitchen or unwind at the stylish bar. Located near iconic landmarks like Darling Harbour, Queen Victoria Building, and Chinatown, the hotel offers easy access to shopping, attractions, and fine dining. Perfect for travelers exploring Sydney's cosmopolitan charm. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
Located in heart of Sydney
Check-in [24-hour]
Excellent room comfort & quality
Free Wi-Fi
Pool with view
Front desk [24-hour]
Fitness center
Restaurant
Bar
Golf course
Luggage storage
20 travelers have booked today.
Based on 2,811 verified reviews
9.5
9.3
9.3
9.0
8.9
Location rating score
Value for money | 8.9 |
Distance to city center | 0 Km |
Location rating | 9.5 |
Nearest airport | Sydney Airport (SYD) |
Distance to airport | 7.8 km |
What type of restaurant cuisines are available at Kimpton Margot Sydney By IHG?
Get started with Kimpton Margot Sydney By IHG's available cuisines and dining options including Vegetarian restaurant and International cuisine for you to take advantage of and select from.
Does Kimpton Margot Sydney By IHG offer dry cleaning services?
Yes! Kimpton Margot Sydney By IHG offers dry cleaning service that is accessible all throughout your stay, ensuring you're always looking confident in your favorite outfit. Please contact the property for more information.
What interesting attractions are in close proximty of Kimpton Margot Sydney By IHG that are in walking range?
While residing at Kimpton Margot Sydney By IHG, begin your vacation by discovering the closest destinations that are within close proximity to the property which include HSBC Building, Map World Shop, and Metro Theatre.
What are the property's policies for children's bedding at Kimpton Margot Sydney By IHG?
Kimpton Margot Sydney By IHG's policy regarding children's bedding considers guests age 2 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
When was Kimpton Margot Sydney By IHG built?
Kimpton Margot Sydney By IHG was built in 2022.
How many rooms does Kimpton Margot Sydney By IHG have?
Kimpton Margot Sydney By IHG has a total of 172 rooms.
What payment options are supported at Kimpton Margot Sydney By IHG?
Kimpton Margot Sydney By IHG accepts up to 6, with payment card options including Visa, UnionPay, MasterCard, and American Express.
What is the average rating that verified Solo travelers' have given to Kimpton Margot Sydney By IHG?
Verified solo travelers that have stayed at this property have given Kimpton Margot Sydney By IHG an average rating of 9.2. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Business travelers' have given to Kimpton Margot Sydney By IHG?
Verified business travelers that have stayed at this property have given Kimpton Margot Sydney By IHG an average rating of 8.8. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Kimpton Margot Sydney By IHG?
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated periods may be charged an additional fee.
Experience Luxury and Comfort at Kimpton Margot Sydney
Welcome to Kimpton Margot Sydney, a luxurious 5-star hotel located in the heart of Sydney, Australia. With its prime location in the city center, guests can easily explore the vibrant streets, iconic landmarks, and cultural attractions that Sydney has to offer. Built in 2022, this modern hotel boasts 172 beautifully designed rooms, providing a haven of comfort and style for both business and leisure travelers.
Check-in at Kimpton Margot Sydney begins at 03:00 PM, allowing guests plenty of time to settle in and start their Sydney adventure. The hotel's check-out time is until 11:00 AM, ensuring a relaxed departure and allowing guests to make the most of their stay.
At Kimpton Margot Sydney, every detail has been carefully considered to provide an exceptional experience. The hotel was last renovated in 2022, ensuring that guests can enjoy contemporary amenities and stylish interiors throughout their stay. The hotel's child policy allows children between the ages of 0 to 1 to stay free of charge, making it an ideal choice for families traveling with young ones.
Unwind and Immerse in Entertainment at Kimpton Margot Sydney's Vibrant Bar
At Kimpton Margot Sydney, the entertainment options extend beyond the comfort of your luxurious room. Step into our vibrant bar and indulge in a night of excitement and relaxation. With its stylish and contemporary design, the bar provides the perfect setting to unwind and socialize with friends or fellow travelers.
Sip on expertly crafted cocktails, carefully curated wines, or choose from an extensive selection of local and international beers. Our talented mixologists are always ready to create personalized concoctions that will tantalize your taste buds. As you enjoy your drink, immerse yourself in the lively atmosphere, where live music performances and DJ sets add an extra touch of entertainment to your evening.
Whether you are seeking a lively night out or a cozy spot to enjoy a few drinks, Kimpton Margot Sydney's bar is the ultimate destination for entertainment and relaxation.
Stay Active at Kimpton Margot Sydney's Impressive Sports Facilities
Kimpton Margot Sydney offers a range of top-notch sports facilities to ensure that guests can stay active and energized during their stay. The hotel boasts a state-of-the-art fitness center equipped with modern exercise machines and equipment, allowing guests to maintain their fitness routine while away from home. Whether you prefer cardio workouts or strength training, the fitness center has everything you need to stay in shape.
For those who enjoy swimming, the hotel features a stunning outdoor pool where guests can take a refreshing dip or simply lounge by the water. The poolside bar is the perfect spot to enjoy a refreshing cocktail or a light snack while soaking up the sun. Additionally, the hotel offers a yoga room where guests can practice their poses and find their inner zen. Whether you are a beginner or an experienced yogi, the serene atmosphere of the yoga room provides the ideal space for relaxation and rejuvenation.
What sets Kimpton Margot Sydney apart is that all these sports facilities are complimentary for guests to use. The 24-hour fitness center ensures that guests can work out at their convenience, whether it's early morning or late at night. With these impressive sports facilities, Kimpton Margot Sydney is the perfect choice for fitness enthusiasts and those looking to maintain their active lifestyle while enjoying a luxurious stay in Sydney, Australia.
Unparalleled Convenience Facilities at Kimpton Margot Sydney
At Kimpton Margot Sydney, we understand the importance of convenience during your stay. That's why we offer an array of top-notch facilities to ensure a seamless and hassle-free experience. From the moment you step foot into our hotel, our dedicated concierge team is at your service, ready to assist with any request or recommendation you may have. Whether it's arranging transportation, booking tickets to a show, or providing insider tips about the city, our concierge is here to make your stay unforgettable.
In addition to our exceptional concierge service, we also provide a range of practical amenities to enhance your comfort. Our 24-hour room service ensures that you can indulge in delicious meals or snacks at any time of the day, while our daily housekeeping ensures that your room is always impeccably clean and tidy. Need to catch up on some work or stay connected with loved ones? Our hotel offers complimentary Wi-Fi in all rooms and public areas, so you can stay connected effortlessly. Furthermore, our express check-in/check-out service and luggage storage facility make your arrival and departure a breeze. With our laundry service, dry cleaning, and express check-in/check-out, you can focus on enjoying your stay while we take care of the rest. Kimpton Margot Sydney is dedicated to providing unparalleled convenience facilities to make your stay in Sydney truly exceptional.
Convenient Airport Transfer at Kimpton Margot Sydney
At Kimpton Margot Sydney, we understand the importance of a seamless and stress-free travel experience. That's why we offer convenient airport transfer services to ensure that our guests arrive and depart from Sydney with ease. Our dedicated team of professional drivers will be waiting for you at the airport, ready to whisk you away to our luxurious hotel in style.
Whether you're flying in for a business meeting or embarking on a well-deserved vacation, our airport transfer service is designed to cater to your needs. Our fleet of comfortable and well-maintained vehicles ensures a smooth ride, while our knowledgeable drivers can provide you with valuable insights and recommendations about the city. Sit back, relax, and let us take care of your transportation needs, so you can focus on enjoying your stay at Kimpton Margot Sydney.
Indulge in Culinary Delights at Kimpton Margot Sydney
At Kimpton Margot Sydney, dining is an experience to savor. With an array of dining facilities available, guests can indulge in culinary delights throughout their stay. Whether you're craving a quick bite or a leisurely meal, this hotel has you covered.
Start your day with a delectable continental breakfast served daily, featuring a selection of freshly baked pastries, fruits, cereals, and more. For a casual dining experience, head to the coffee shop, where you can enjoy a variety of specialty coffees, teas, and light snacks. If you prefer a more formal setting, the hotel's restaurant offers a diverse menu of mouthwatering dishes crafted by talented chefs.
In addition to the dining options, Kimpton Margot Sydney also provides 24-hour room service, ensuring that you can satisfy your cravings at any time of the day or night. With daily housekeeping, you can rest assured that your dining experience will be accompanied by a clean and comfortable environment. Indulge in the culinary delights offered at Kimpton Margot Sydney and elevate your stay to new heights.
Luxurious and Spacious Rooms at Kimpton Margot Sydney
Indulge in the luxurious and spacious rooms at Kimpton Margot Sydney, offering a wide range of options to suit every traveler's needs. Choose from the elegant 1 King Bed Accessible room, the comfortable 1 King Bed Essential room, or the expansive 1 King Bed Premium room. For those seeking even more space, the 1 King Bed Premium with Living Area room provides a generous 50 square meters of living space.
Booking your stay at Kimpton Margot Sydney through Agoda ensures that you get the best prices and an easy, hassle-free experience. With Agoda's extensive network of hotel partners, you can enjoy exclusive discounts and deals, guaranteeing the most competitive rates for your desired room type. Additionally, Agoda's user-friendly platform allows you to conveniently browse and book your preferred room at Kimpton Margot Sydney, making your reservation process quick and effortless. Experience the ultimate comfort and convenience at Kimpton Margot Sydney by booking your stay through Agoda today.
Discover the Vibrant Sydney CBD
Immerse yourself in the heart of Sydney's bustling central business district at Kimpton Margot Sydney. This luxurious hotel is perfectly situated in the midst of the city's vibrant energy, offering easy access to a myriad of attractions, shopping destinations, and dining options.
Step outside the hotel's doors and find yourself surrounded by iconic landmarks such as the Sydney Opera House and the Sydney Harbour Bridge. Take a leisurely stroll through the Royal Botanic Garden, where you can admire stunning flora and fauna while enjoying panoramic views of the Sydney skyline. For those seeking a cultural experience, the Art Gallery of New South Wales is just a short walk away, housing an extensive collection of Australian and international art.
Indulge in a shopping spree at the nearby Pitt Street Mall, home to a wide range of high-end fashion boutiques and department stores. Afterward, satisfy your taste buds at one of the many world-class restaurants and cafes in the area, offering a diverse range of cuisines to suit every palate.
Whether you're in town for business or leisure, the Sydney CBD offers endless possibilities for exploration and entertainment, and Kimpton Margot Sydney is the perfect base from which to experience it all.
Convenient Transportation Options from Sydney Airports to Kimpton Margot Sydney
Located in the heart of Sydney CBD, Kimpton Margot Sydney offers a luxurious and stylish accommodation option for travelers visiting Sydney. When it comes to reaching the hotel from the nearest airports, there are several convenient transportation options available.
If you arrive at Sydney Airport (SYD), the most convenient and time-efficient way to reach Kimpton Margot Sydney is by taking a taxi or an airport shuttle. Taxis are readily available outside the airport terminals, and the journey to the hotel takes around 20 minutes, depending on traffic conditions. Alternatively, you can opt for an airport shuttle service, which offers shared or private transfers directly to the hotel. This option is ideal for those traveling in groups or with heavy luggage.
For travelers arriving at Bankstown Airport (BWU), the best way to reach Kimpton Margot Sydney is by hiring a taxi or a private car service. The airport is located about 25 kilometers away from the hotel, and the journey usually takes around 40 minutes, depending on traffic.
No matter which airport you arrive at, reaching Kimpton Margot Sydney is a breeze. With various transportation options available, you can start your stay at this elegant hotel in no time, ready to explore all that Sydney has to offer.
Discover Iconic Landmarks and Natural Beauty near Kimpton Margot Sydney
Nestled in the heart of Sydney, Kimpton Margot Sydney offers a prime location surrounded by some of the city's most iconic landmarks and attractions. Just a stone's throw away, you'll find the world-renowned Sydney Opera House, a symbol of Australia's cultural heritage and a must-visit for any visitor to Sydney. Marvel at its unique architectural design and catch a captivating performance in one of its many theaters.
For nature enthusiasts, the Royal Botanic Garden Sydney is a short stroll from the hotel. Immerse yourself in the tranquility of this lush oasis, home to a vast collection of plants from around the world. Take a leisurely walk along The Opera House to the Botanic Gardens Walk, a scenic pathway that offers breathtaking views of the harbor and the city skyline.
Culture lovers will be delighted to discover the Art Gallery of New South Wales, showcasing an impressive collection of Australian and international art. Admire masterpieces by renowned artists and immerse yourself in the vibrant art scene of Sydney.
After a day of exploration, retreat to the comfort of Kimpton Margot Sydney and indulge in the breathtaking views of St. Mary's Cathedral and Hyde Park, both just a short distance away. Unwind in the serene surroundings of Hyde Park or visit the historic Hyde Park Barracks to delve into Australia's convict past.
For a unique perspective of the city, head to the Sydney Tower Eye Observation Deck. From the dizzying heights of the observation deck, you can enjoy panoramic views of Sydney's skyline and beyond.
With its prime location and proximity to these iconic landmarks and attractions, Kimpton Margot Sydney offers an unforgettable experience for every traveler seeking to explore the beauty and culture of Sydney.
Convenient Public Transport Stations Near Kimpton Margot Sydney
Located in the heart of Sydney, Kimpton Margot Sydney offers easy access to several public transport stations, making it a convenient choice for travelers looking to explore the city. Just a short walk away, guests will find Town Hall Railway Station, Central Railway Station, Wynyard Railway Station, and Martin Place Railway Station. These well-connected stations provide quick and efficient transportation options to various attractions and neighborhoods in Sydney.
For those arriving or departing by train, Central Station Sydney is just a stone's throw away from the hotel. This major transportation hub offers connections to regional and interstate destinations, making it a convenient choice for travelers coming from or going to other parts of Australia.
Additionally, Sydney Coach Terminal is within easy reach, providing bus services to various locations within Sydney and beyond. Whether you're planning a day trip to the Blue Mountains or exploring the stunning beaches of Bondi, the coach terminal offers a convenient and hassle-free way to get around.
Travelers looking to explore the cultural side of Sydney will appreciate the proximity of Museum Railway Station and St James Railway Station. These stations are located nearby and offer easy access to popular attractions such as the Australian Museum and Hyde Park.
A Culinary Paradise: Indulge in the Surrounding Restaurants
Located in the heart of Sydney, Kimpton Margot Sydney offers easy access to an array of exquisite dining options. Just a stone's throw away, you'll find Restaurant Hubert, a charming French bistro that will transport you to the streets of Paris with its authentic cuisine and elegant ambiance. For those seeking breathtaking views while enjoying a sumptuous meal, O Bar and Dining is the place to be. Situated on the 47th floor, this revolving restaurant offers panoramic views of the city skyline, complemented by a menu of modern Australian dishes. Craving some mouthwatering Cantonese cuisine? Look no further than Mr. Wong, a popular establishment known for its delectable dim sum and roasted meats. Whether you're in the mood for a casual bite or a gourmet feast, the surrounding restaurants near Kimpton Margot Sydney, such as Bar Luca, NOMAD Sydney, Single O Surry Hills, QT Sydney, Rockpool Bar & Grill, Bopp & Tone, and Mejico Restaurant, are sure to satisfy your every culinary desire.
Shop 'til you drop at Kimpton Margot Sydney
Located in the heart of Sydney, Kimpton Margot Sydney offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find the iconic Strand Arcade, a Victorian-style shopping destination that houses a variety of high-end boutiques and specialty stores. For those looking for Australian-made leather goods, a visit to the RM Williams Shop is a must. If you're in the mood for some unique Aboriginal art, the Karlangu Aboriginal Art Centre showcases a stunning collection of indigenous artworks. And if you're a music lover, make sure to stop by Red Eye Records Shop, where you can browse through an extensive selection of vinyl records. With so many shopping options just a stone's throw away, Kimpton Margot Sydney is the perfect base for a retail therapy getaway.
Unbeatable Value: Affordable Luxury at Kimpton Margot Sydney
Experience the best of Sydney without breaking the bank at Kimpton Margot Sydney. With an average room price of just $241, this luxurious hotel offers unbeatable value for travelers seeking a memorable stay in the heart of the city.
Compared to the average price of a hotel room in Sydney, which is $163, Kimpton Margot Sydney stands out as a top choice for those looking for affordable luxury. Despite its affordable rates, this hotel doesn't compromise on quality or comfort. Each room is thoughtfully designed with modern amenities and stylish decor, ensuring a relaxing and enjoyable stay for every guest.
Whether you're visiting Sydney for business or pleasure, Kimpton Margot Sydney offers exceptional value for money. From its convenient location near popular attractions to its impeccable service and top-notch facilities, this hotel provides a truly unforgettable experience without breaking the bank. Book your stay today and indulge in the best that Sydney has to offer at a fraction of the price.
Exceptional Stay at Kimpton Margot Sydney
Kimpton Margot Sydney is a truly exceptional hotel that offers an unforgettable experience. From the moment you arrive, you are greeted by the friendly and helpful staff, who go above and beyond to ensure your stay is perfect. The hotel's ambience is warm and inviting, creating a comfortable and relaxing atmosphere for guests.
One of the standout features of Kimpton Margot Sydney is its central location, making it the perfect base for exploring all that Sydney has to offer. Whether you want to visit iconic landmarks, enjoy shopping and dining experiences, or simply take a leisurely stroll, everything is within walking distance.
The rooms at Kimpton Margot Sydney are not only immaculately clean but also beautifully designed. The attention to detail is evident in every aspect, from the comfortable beds to the modern amenities. And to top it all off, the hotel offers a delicious breakfast that will leave you feeling satisfied and ready for the day ahead.
Overall, Kimpton Margot Sydney exceeds all expectations with its exceptional service, stunning architecture, and prime location. It's no wonder that guests leave with a smile on their face and a desire to return. If you're looking for a truly memorable stay in Sydney, look no further than Kimpton Margot Sydney.
An Exceptional Stay at Kimpton Margot Sydney
Kimpton Margot Sydney is a truly exceptional hotel that consistently receives rave reviews from its guests. With an impressive overall rating of 9.2, it is clear that this hotel goes above and beyond to provide an unforgettable experience.
One of the standout features of Kimpton Margot Sydney is its incredible value for money. With a rating of 8.8 for value, guests are consistently impressed by the high-quality amenities and services offered at a reasonable price. From the moment you step into the hotel, you will be greeted by a warm and welcoming atmosphere that instantly makes you feel at home. The attention to detail and thoughtful touches throughout the property truly set it apart from other hotels in the area.
The facilities at Kimpton Margot Sydney are second to none, as evidenced by its impressive rating of 8.9. Whether you are looking to relax by the rooftop pool and soak up the stunning views of Sydney, or indulge in a rejuvenating spa treatment, this hotel has it all. The modern and stylish design of the rooms and common areas create a sophisticated ambiance that adds to the overall luxury of the hotel.
Cleanliness is a top priority at Kimpton Margot Sydney, and it shows in its outstanding rating of 9.3. Guests consistently praise the hotel's immaculate rooms and public areas, ensuring a comfortable and hygienic stay. This attention to detail extends to every aspect of the hotel, from the pristine bathrooms to the spotless dining areas.
The location of Kimpton Margot Sydney is another highlight, with a rating of 9.5. Situated in the heart of Sydney, guests have easy access to all the city has to offer. Whether you want to explore the iconic landmarks, indulge in world-class dining, or shop till you drop, everything is just a stone's throw away.
Lastly, the staff performance at Kimpton Margot Sydney is exceptional, with a rating of 9.3. From the friendly and efficient check-in process to the attentive and knowledgeable concierge, the staff at this hotel truly go above and beyond to ensure every guest has a memorable stay. Their genuine warmth and dedication to providing outstanding service sets the hotel apart from others in the area.
In conclusion, Kimpton Margot Sydney consistently receives glowing reviews from its guests for good reason. With its exceptional value for money, top-notch facilities, impeccable cleanliness, prime location, and outstanding staff performance, this hotel is a true gem in the heart of Sydney.
Excellent9.0
Facilities
Exceptional9.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
There are intermittent construction works occurring on the building adjacent to Primus Hotel Sydney. Kindly contact the property for more details.
Additional 1.5% Merchant Service Fee is applicable for Visa, MasterCard, Amex and 3% for Diners JCB.
Essential Room Bed configuration (King Bed / Two Doubles or Accessible King Room) is subject to availability and cannot be guaranteed. Please contact the hotel prior to arrival for any concerns.
Provided by verified guests of
Exceptional
Great place to stay. Clean and comfortable. Plenty of food nearby. Coles and Woolworths supermarkets are within walking distance. Employees were exceptionally friendly and very helpful, especially Matt at the front desk. He is definitely a valuable asset to the hotel! Will stay here again for sure.
Dear Davy, Thank you for taking the time to review your most recent stay at our hotel. We are delighted to see that you enjoyed your time with us and are already looking forward to welcoming you back for another stay soon. Kind regards, The Reservations Team
My wife and I booked and stayed at the hotel initially for 4 nights. The king room booked was a good size with a comfortable bed and good bathroom. As a Platinum VIP member an upgrade was expected but a request to pay for the upgrade was declined. Due to unforeseen circumstances we had to extend the stay by another 4 nights do we stayed for 8 nights. When we requested the same rate we had paid for the original booking the rate was declined and significantly increased so we booked again through Agoda which was a much better rate than offered by the hotel. We were disappointed with the room service food and the food in the restaurant which was surprising considering it was from the Luke Mangan restaurant located in the hotel. The hotel pool and roof bar were closed when we went there. The hotel is located at the Chinatown end of the city and a lot of building work was going on however our room was very quiet day and night. A decent sized desk is in the room which allowed me to work and instal a printer. The TV has chrome casting so you can watch Netflix etc from your devices. There were a few minor issues such as one day the room was not made up and there were quite a lot of marks on the doors, walls and furnishings which was surprising considering how long the hotel has been in operation. Most of the staff were engaging and friendly. Overall I would give four and a half stars rather than the rated 5 stars.
Everything was perfect from the moment we stepped into the lobby. Staff were very friendly and breakfast was very scrumptious. All requests were acceded to. Nothing was beyond them. Words really can't describe how impressed we were by the staff's commitment to go the extra mile. Room was spacious and modern. Bed was so comfortable. Room keeping did a fantastic job. Basically we have zero complaints. Thank you so much for making our stay in Sydney a lovely experience. We will surely stay at Kimpton again should we return.
Dear Zabrina, Thank you for taking the time to review your most recent stay at our hotel. We are delighted to see that you enjoyed your time with us and are already looking forward to welcoming you back for another stay soon. Kind regards, The Reservations Team
It is a hotel where I comfortably stayed for 8 nights. The response to reservation-related emails was quick, and the staff were friendly. It has a great location with easy access to major tourist attractions (near Sydney Town Hall). The design is sophisticated, and the room space was sufficient for two people. There is no bathtub, but the bathroom is spacious, and the bathrobes are lightweight and pretty. The social hour with alcoholic beverage service is also good. The small rooftop pool is not crowded, making it enjoyable to use. One downside is that the room cleaning quality varied each day; some days it was clean, while other days it felt like the cleaning was only half done... Overall, it was a good hotel for the price, and I would recommend it.
Dear Dah, Thank you for taking the time to review your stay. We hope to welcome you back soon. Kind regards, The Reservations Team
180 meters to public transportation
Airport transfer
Located in heart of Sydney
Free Wi-Fi in all rooms!
“Mid week Sydney stay ”
The hotel itself is a lovely building. Sadly we travelled as a group of 3 in two rooms and our stay was fairly average to below average. The location of the hotel is great for getting around Sydney but the staff and the service leaves a significant amount to be desire. First we checked in early and went to wander and was told we’d be notified when our room was ready by call or text. Come 4:30pm and we still hadn’t received any text we went back and our room was now ready but nobody bothered to contact us. Then when we got our keys and went Upto the rooms we found our bags were not there and instead some other guests bag was there and our 4 bags have been placed in someone else’s room. When i went down to speak to the manager to deal with the matter their main concern was moving me away from the front desk whilst they figured out what they had done. The impression was more of making sure no other guests saw an issue occurring than anything else. Once we got out bags back which had been placed In someone else’s room a few floors up for god knows what to happen. I later that evening complained to the GM who did kindly apologise and sent us up two chocolates as an apology. That itself as an apology was poor service, impersonal and reflects the hotel. The cleanliness of the hotel was also an issue as by our third day with the room apparently cleaned two/three we still had clothes left by the past guests on the floor. By this stage given our check in experience we didn’t bother complaining. We checked out and left and just wouldn’t bother to return. The location is lovely the hotel service however is far below average
Dear Adam, We apologize for your experience at our hotel as this does not reflect our usual standard. We have passed your comments onto our management team for review and to ensure this does not happen again in the future. We thank you for taking the time to provide your feedback. Kind regards, The Reservations Team