Fantastic”

Walking distance to and from Hualien Station. Just look out for a bright yellow building which is very visible from the station. Staff service is impeccable and exemplary. They would drop whatever they are going just to greet you aloud, like Japanese style. Close to dining options too though bit far to night market. But no fault of theirs. 1st hotel we come across that serves supper and its so sumptious with noodles, porridge etc which can be considered as late dinner. Lots of variety for buffet breakfast too. You will be spoilt for choice. They tried to arrange a Taroka Gorge day trip for us. But travel agency advised not to go there as they are falling rocks and stones. Instead we spend time in Hualien city instead. We book a business double but they upgraded us free to a quad room with 2 queen beds equipped with a bath tub. 2 thumbs up to them. Only issue is sound proofing can be better. You can literally hear conversations when people talk and pass by the corridor outside.

Complimentary supper and breakfast!”

This is our first time encountering a hotel with complimentary supper! We went with not much expectation but Kindness Hotel Hualien wowed us with a full-fledged buffet spread that is consistently being replenished throughout the supper hours from 8.30pm to 11.00pm! Even our local driver has never heard about it before. Both supper and breakfast offerings are great. Rooms are decent. Will definitely check out other Kindness hotels in Taiwan when we revisit!

Great staff with comfy room ”

I initially book a room with king size bed with a single bed but they upgrade me to a double king size bed room which is very big and comfortable. It comes with a sofa too. The hotel provide bike that you can travel around with especially when it is not very convenient to travel around Hualien where there are not many buses. They also provide umbrella for guest to use when it is raining. The shower is very "shiok" as the shower head comes with 3 different types of function that makes you wash from head to toes. Take note of the 7 shower heads. So special. I will definitely come back to this hotel in future when i am back to hualien.

Excellent for Value”

The hotel is located in a decent spot, near to the Hualien train station with many leisure options (i.e. bowling, karaoke, cinema) in the immediate vicinity. It is about a 20mins walk from the main shopping area though. The room was spacious and clean. The best part is the complimentary food. There is excellent complimentary breakfast buffet, supper buffet and free flow of drinks and ice-cream throughout the day. In fact, we mainly took our breakfast and dinner at the hotel. All in all, an excellent for value choice for a hotel at Hualien.

A hotel that I will return to”

Pleasantly surprised that Kindness Hotel @ Hualien has a family room for 6. It consists of a big room of 2 double bed and another small room attached with 1 double bed. And the room has 2 bathrooms. Very clean and ample toiletries provided. As per reviewed by other travelers, the hits provides both breakfast and supper with relatively good spread.

Kinda excellent hotel experience :-)”

I am so glad I picked this hotel on my first visit in Hualien. From the impressive lobby, courteous staff, clean, spacious and well-lighted, modern bathroom with complete amenities, 24-hour ice cream and beverages, to the buffet breakfast and evening dessert (it's more of a dinner but starts at 9pm), I couldn't ask for more. Thank you Kindness Hotel for a memorable experience! Good job!

This is an excellent hotel ”

This hotel is big and is a 5 mins walking distant from Hualien Station. The room is spacious, The hotel staff is very friendly and helpful, they will greet you whenever if they see you around. They provide breakfast and supper come with standard buffet spread... they served 24 hours hot drinks and ice cream. They also have laundry service and free bicycle for borrowing, you can cycle to Dong Da Men Night Market. The hotel outside have family mart, Karaoke, Arcade games and some eatries. Highly recommended.

Service, Food and Location ”

Kindness Hotel Hualien never fails to delight their weary customers with it’s excellent customer service, great room amenities, and of course - 24x7 ice cream and gourmet coffees/teas, abundant food offerings from breakfast to afternoon tea to dinner.

Good value and friendly ”

Came to hualien for wedding photoshoot and book this hotel. Room was big and cosy. Worth every value. Guest was very friendly and helpful upon guest request. They have laundry room and rental bicycle for guest to use. Worth the value and would recommended anyone to try this hotel .

Exceptional”

The hotel is very clean, the staff is friendly & helpfull, good location (near the train station), provides breakfast & midnight snack .. the food is good, free laundry ... you can drink & eat free ice cream all day long :)) recomended if you want to stay in Hualien. Best value for your money

Great Hotel in Hualien”

We stayed one night before our Taroko Gorge tour. Check-in was easy, front desk staff efficient. Our biggest surprise was the included buffet dinner that night. We appreciated it because we didn't have to go out in the pouring rain. Nice breakfast with Taiwanese & Western food. You could get free coffee, tea, water, sweets & ice cream just outside the restaurant available all day & night. Our room was large, bed comfortable. We could hear a little hallway noise but it didn't keep us awake. I would definitely stay here again if in Hualien.

Clean & Big”

Good Service. Many choice of breakfast. Free supper. The room is big & clean. I stay in 6 pax room. The location is ok but a bit far from night market. However, a few restaurant nearby hotel. Free washing & drying machine. Will consider to stay again in next visit to Hualien.

Kindness Hotel Hualien (November 2019)”

Stayed here for 4 nights. Receptionists were polite and friendly. Room was clean. They provide sumptuous buffet breakfast and buffet dinner. Dinner, though, starts after 8 pm. It also offers snacks (cakes & biscuits) from 3.30 pm till 11 pm. It offers coffee, tea and ice cream round the clock at the cafe. It offers self-service laundry (washer & dryer) with soap and softener provided. It also provides bicycle for exploring the city though I didn't try. It is only a 10-minute walk from the Hualien train station. I love the nearby eateries: Ba Fang Yun Ji Dumpling, Drunken and Soy Chicken for early dinner before another dinner at the Hotel ;)

Breakfast and Supper”

Very close to Hualien Train Station. A lot of convenience store and restaurants nearby including a cinema. Breakfast and supper buffet included, variety is ok but almost the same every day. Room is big and please ask to get a high floor with view to mountain; SUPERB.

Excellent hotel”

Kindness Hotel never failed us. We stayed in Kaohsiung previously & immediately selected this chain in Hualien. Hualien outlet is not as fantastic as Kaohsiung but still good. The towels are worn out & supper variety is limited but overall rating is excellent..

found a jewel”

we booked here last minute after a long day of travelling through taroko gorge from diulou. the front desk was amazing at check-in even though I have pretty broken Chinese they understood exactly what I was trying to say. I was even more surprised when we the stay included 4 free supper vouchers and breakfast vouchers. since they were free we had to check it out, and it the selection was way better than most breakfasts they serve at western hotels. my mom, girlfriend, and cousin left the next morning completely refreshed and ready for out next adventure. I've worked in the hospitality industry before and the kindness hotel left an impression I will never forget.

Excellent location, breakfast and supper provided”

Hotel was a convenient 10 minutes' walk from Hualien station. Breakfast and supper buffet was provided. Room was clean and comfortable for my family of 4 (we had 2 double beds)

Fabulous!”

The location just walk around 3 mins from Hwalian train station. They offer both midnight snack and breakfast but price even cheaper than nearly hotels. The service is nice, the environment is neat and room is also comfortable. I will visit Kindness again in my next time trip.

Nice place”

Perfect place for an inexpensive family weekend getaway from Taipei. Conveniently located for easy walking to food and activities in Hualien. Nice parking garage, too.

Three star hotel”

The room was big and clean, but the facilities in the room were medium-Low quality. Staff was very friendly & helpful and response was fast. The breakfast and late-night supper was free but limited choices were available. Location wise is 5-min walking distance to the Hualien train station and 30 min walking to the city center.