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Kisenso
Japanese Style - Interior view, Kisenso in Hakone
Lobby, Kisenso in Hakone
Interior view, Kisenso in Hakone
Interior view, Kisenso in Hakone
Entrance, Kisenso in Hakone
Exterior view, Kisenso in Hakone

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8.6

Excellent

376 reviews

376 reviews

See map
See map

8.6

Excellent

Location rating score

Excellent location
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Hakone Yumoto Onsen
110 m
Shogenji Temple
120 m
Hagino Tofu
170 m
Kei Hiraga Museum
170 m
Chimoto
250 m
Popular landmarks
The Hakone Open-Air Museum
4.8 km
Hakone Gōra Park
5.4 km
Odawara Castle
5.5 km
Hakone Shrine / Kuzuryu Shrine Singu
7.3 km
Ōwakudani
7.4 km
Closest landmarks
Hakone Kanko Bussan Kan
350 m
Nanohana
440 m
Tamadare Falls / Hien Falls
450 m
Tamasudare Shrine
470 m
Odawara Yumoto Country Club
510 m

Kisenso

509 Yumoto, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0311 - See map

If you're looking for a ryokan with car park free of charge, look no further. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

Highlights

Located in heart of Hakone

Excellent room comfort & quality

Excellent breakfast

530 meters to public transportation

Hot spring bath

Facilities

Bicycle rental

Car park

Shuttle service

Luggage storage

Spa

Restaurants

Room service

Family room

Your dates are popular among travelersUsers are booking a place in Hakone every 1 minutes on Agoda.com
Value for money8.6
Distance to city center14.2 km
Location rating8.6
Nearest airportHaneda Airport (HND)
Distance to airport71.2 km

Rooms available at Kisenso

Exceptional
Room comfort & quality

9.2

Japanese Style Room with Open-Air Bath
...
  • Room size: 13 m²/140 ft²
  • Country view
  • 2 futons
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Japanese Style
...
  • Room size: 16 m²/172 ft²
  • Country view
  • 3 futons
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Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 5 futons
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Room
...
  • Non-smoking
  • Bathtub
  • 3 futons
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Japanese-Style Room
...
  • Room size: 13 m²/140 ft²
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Room
...
  • Mountain view
  • Non-smoking
  • 4 futons
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Twin Room
...
  • Room size: 16 m²/172 ft²
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Japanese Room
...
  • Room size: 16 m²/172 ft²
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Room
...
  • Non-smoking
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Room
...
  • Non-smoking
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Frequently asked questions

Does Kisenso provide shuttle service for getting around?

For your convenience when traveling around the city, Kisenso offers None right at your doorstep making it easy for you to get to places effortlessly.

Does Kisenso offer spa services?

You can enjoy your stay at Kisenso far more by taking advantage of the property's available spa services that are offered for all its guests to make your evening or night even better.

What kind of non-water sports and outdoor activities are available at Kisenso?

Kisenso features non-water sport and outdoor activities such as bicycle rental for you to take advantage of.

What attractions are nearby Kisenso that are in walking range?

While residing at Kisenso, kick start your trip by discovering the nearest attractions that are within walking distance to the property which include Hakone Yumoto Onsen, Shogenji Temple, and Hagino Tofu.

What do verified guests like most about Kisenso?

Past visitors that stayed at Kisenso have given this property a rating of 9.156 for its remarkable service as the main highlight for their stay.

What is the average rating that verified Business travelers' have given to Kisenso?

Verified business travelers that have stayed at this property have given Kisenso an average rating of 8.9. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Kisenso?

Past couple travelers that have stayed at this property have given Kisenso an average rating of 8.8. You can look up on more specific customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that verified Families with young children have given to Kisenso?

Verified families with young children that have stayed at this property have given Kisenso an average rating of 8.9. You can look up more comprehensive customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to Kisenso?

Verified group travelers that have stayed at this property have given Kisenso an average rating of 8.9. You can check out more in depth customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

What dining places are in close proximty of Kisenso?

Kisenso’s neighborhood is Hakone which features favorite restaurants such as Fujiya.

What are popular attractions near Kisenso?

Kisenso’s location in the Hakone neighborhood puts it close to famous destinations which includes Kanagawa Prefectural Museum of Natural History.

What is the closest airport to Kisenso?

The nearest airport to Kisenso is Narita International Airport, 132.0 km away.

See map

Explore the neighborhood

What people love about Kisenso

  • 8

    Very good
    Cleanliness

    "Very clean facilities."

    Sharon

    |

    October 30, 2019

  • 9.6

    Exceptional
    Breakfast

    "Breakfast good"

    Su

    |

    October 17, 2019

  • 7.6

    Very good
    Staff 

    "Staffs are so kind."

    ChingYun

    |

    January 5, 2020

Property ranking|Compared to 522 Hakone properties
See all rankings
Room comfort score
9.2/10
Value for money score
8.6/10
Cleanliness score
8.9/10
Service score
9.2/10
Better than
95
%
of Hakone properties
Better than
91
%
of Hakone properties
Better than
89
%
of Hakone properties
Better than
87
%
of Hakone properties
Overall rating:

8.7

Excellent
364 reviews
Cleanliness
8.9
Facilities
8.4
Location
8.6
Read all reviews >
More about Kisenso

More about Kisenso

Kisenso

Explore all of Hakone and its neighboring adventures with a stay at Kisenso. Explore the genuine Hakone that most travelers never see, with a stay at Kisenso -- located only 4.7 km from The Hakone Open-Air Museum.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Taxi and shuttle services provided by the ryokan make exploring Hakone even more convenient. Guests can enjoy free parking right at the ryokan. Front desk service is provided at the ryokan including luggage storage.
Feeling lazy? In-room conveniences like room service let you get the most out of your room time.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the ryokan are equipped with air conditioning. In-room entertainment amenities including the television is provided in some rooms. In some select rooms, you can find a refrigerator at your disposal.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

A variety of convenient and tasty dining options are waiting for you at the ryokan, for whenever you get hungry.
Kisenso offers an excellent variety of recreational facilities. End your days in total relaxation with a visit to the massage and spa.


Around the property

Experience Hakone like a true local. The most famous landmark nearby is Hakone Ropeway just 7.4 km away. Don't forget to stop by Odawara Castle located 5.4 km away, where everyone who visits Hakone wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 91% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 93% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 95% of accommodations in the city.

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Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Breakfast

14 mentions

Housekeeping

9 mentions

Food & Dining

4 mentions

View

1 mention

Languages spoken
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
Things to do, ways to relax
  • Massage
  • Spa
  • Spa/sauna
Dining, drinking, and snacking
  • Restaurants
  • Room service
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Elevator
  • Luggage storage
  • Postal service
  • Smoking area
For the kids
  • Family room
Access
  • Pets allowed
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental

Location

509 Yumoto, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0311
Excellent
Location

8.6

Airports
  • Haneda Airport (HND)
    71.2 km 1.3 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    96.7 km 1.9 hour drive
Public transportation
  • Hakone Yumoto Train Station
    550 m
  • Tounosawa Train Station
    760 m
Hospital or clinic
  • Hakone Clinic
    1.8 km
Convenience store
  • 7 Eleven
    780 m
Cash withdrawal
  • ATM
    620 m

What's nearby

Popular landmarks
  • The Hakone Open-Air Museum
    4.8 km
  • Hakone Gōra Park
    5.4 km
  • Odawara Castle
    5.5 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    7.3 km
  • Ōwakudani
    7.4 km
  • Hakone Ropeway
    7.5 km
  • Pola Museum of Art
    7.8 km
  • Hakone Venetian Glass Museum
    8.5 km
  • Sengokuhara
    9.5 km
Nearby landmarks
  • Hakone Yumoto Onsen
    110 m
  • Shogenji Temple
    120 m
  • Hagino Tofu
    170 m
  • Kei Hiraga Museum
    170 m
  • Chimoto
    250 m
  • Takeichi
    280 m
  • Hakone Kanko Bussan Kan
    350 m
  • Sounji Temple
    380 m
  • Tenseien
    390 m
  • Nanohana
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking for 5 or more rooms, different policies and additional supplements may apply.
  • Age Policy

    *Main Building
    Min. age of guests are over 13 years old.

    *New Building
    Children age 0-2 will charge 1,200JPY using existing bed.
    Children age 0-2 will charge 2,400JPY using Japanese futon.
    Children age 3-5 will charge 50% of adult price.
    Children age 6-12 will charge 70% of adult price.
    Guests over 13 years old will charge as adults.
    Extra fee will be charged directly at the property.
    Please inform the property regarding number of children, age, meal and extra bed in the "Special Request" section prior to arrival.
  • Check-in is not possible after 10:00 PM. Guests arriving outside the mentioned check-in hours are requested to provide an estimated time of arrival in the Special Request section upon booking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until17:00
  • Check-out until10:00
Getting around
  • Distance from city center14.2 km
The property
  • Number of rooms 12
  • Room voltage100

Reviews of Kisenso from real guests

Provided by verified guests of Agoda
8.7
Cleanliness8.9
Facilities8.4
Location8.6
Room comfort and quality9.2
Service9.2
Value for money8.6
High score for Hakone
Rating
9+ Exceptional (113)
8-9 Excellent (47)
7-8 Very Good (27)
6-7 Good (5)
<6 Below Expectation (14)
Time of the year
Mar - May (66)
Jun - Aug (31)
Sep - Nov (54)
Dec - Feb (55)

Show reviews that mention 

Showing 206 verified guest comments
12345
9.2
Exceptional
Su from Singapore
Couple
Stayed 2 nights in December 2019

Lovely stay”

Great stay at Kisenso. We were welcomed by the staff and showed to our room. I booked the 'Japanese Style without Bathroom - Main Tower', however was pleasantly surprised that there was a connecting private toilet with a sink. The only showers are at the public and private onsen. The staff will give you a 20-30min time slot every day to use the private onsen. The room itself was simple and pleasant. They move the dining table and chairs to the side after dinner in order to lay out the futons to sleep on. In the morning, they pack up the futons again and move the dining table back to the middle of the room so you can have your breakfast there. Pros: - Private onsen was great, especially during the winter. - Short walk to Hakone Yumoto station which is very convenient and easy to lug a big suitcase to and from the station. Cons: - The walls are thin and we heard our neighbours having a good time in the middle of the night. - Food presentation was great and some dishes were nice, but I wasn't blown away by them. Overall a good stay at Kisenso.

Reviewed December 17, 2019

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8.8
Excellent
Dixon from Brunei Darussalam
Couple
Stayed 1 night in November 2017

Fantastic private onsen and meals!”

Kisenso is located about 10 minutes away from the Hakone-Yumuto station so it is not difficult to access provided that the location is known beforehand. The ryokan seemed a little short staffed as we waited close to 15 minutes upon entering to be served. Room was sufficiently spacious and quite comfortable for two. A WC is available in the room. Both dinner and breakfast were served in the room and was delicious. Best part about this place is the availability of a private onsen which is available all day provided that no other guests are using it.

Reviewed December 08, 2017

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8.0
Excellent
Lai from Singapore
Couple
Stayed 1 night in November 2016

Great ryokan stay for 1st time visit hakone”

1st time visit Hakone. We cancelled other booking and booked this place because I wanted to stay near to Hakone-Yomoto station . To check In Kisenso with 2 luggage , we spend ¥710 to take taxi to Kisenso from Hakone Yomoto startion as recommeded by them . Good experience : 1) friendly owner & staffs 2) dinner & breakfast In the room 3) 30 mins private onsen is great and really relaxed , enjoyed 4) our room facing outdoor tree, feel great in the morning when we look out from the window The bad thing that language barrier , didn't take note my birthday & late checkout request .

Reviewed November 24, 2016

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10.0
Exceptional
Rong from China
Family with teens
Stayed 1 night in October 2016

Excellent Ryokan with Private Onsen”

Loved the delicately prepared dinner and breakfast (included in the half-board package), free 30-minute private onsen for each room, which was very enjoyable. The location is around 10 mins walk from Hakone Yumoto Station, so the ryokan is very convenient and well-connected. Warm and welcoming service from the staff, will definitely recommend to all travellers visiting Hakone!

Reviewed October 13, 2016

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9.2
Exceptional
Wun from Hong Kong SAR, China
Couple
Stayed 1 night in May 2016

A fantastic stay”

Kisenso is like 10 minutes walk from the Yumoto station. The room is so big and clean. The tatami is very comfortable. The dinner and breakfast are so good that there is a large variety of food. For the hot spring, the outdoor hot spring is so comfortable! And the indoor spring is also good. The staff are super helpful and friendly. All in all, an excellent hotel and we had a fantastic stay in Kisenso.

Reviewed May 08, 2016

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9.2
Exceptional
HUI from Singapore
Couple
Stayed 1 night in June 2018

Value for Money ”

We enjoyed our stay at this place. The location is slightly above ten minutes walk from hakone-yumoto station, so take note if u have a lot of luggages like us. The food and room was ok for the price. Staff were friendly. Public bath was soso, but the private one (which we were given 30mins slot for) was good. Value for money for the price paid, as it was slightly below average compared to others in the area.

Reviewed June 24, 2018

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10.0
Exceptional
Titus from Hong Kong SAR, China
Group
Japanese Style
Stayed 1 night in April 2017

Relaxing and traditional experience”

We booked a Japanese style room, which include dinner and breakfast. The location was great, just an easy 10 min walk from Hakone-Yumoto station, and 5 mins walk to the bus stop. The staffs are very friendly and we have no problem communicating with them despite we don't speak Japanese. Room is clean, have access to wifi and we sleep on traditional tatami mats. The pillows are a bit hard if you're not accustomed to it. Meals were served to our room and they were strict on the meal time. We had 30 mins for private onsen, while the public onsen is available 24 hours.

Reviewed May 01, 2017

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10.0
Exceptional
Choong from Malaysia
Couple
Stayed 1 night in November 2016

Value for money”

Loved the delicately prepared breakfast, free 40-minute private onsen for each room, which was very enjoyable. The location is around 10 mins walk from Hakone Yumoto Station, Warm and welcoming service from the staff, will definitely recommend to all travellers visiting Hakone!

Reviewed December 05, 2016

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9.7
Exceptional
ANDREA from Italy
Couple
Stayed 3 nights in December 2015

Wonderful staying in Hakone”

Outstanding service, excellent breakfast and dinner, cozy and private outdoor onsen

We received a warm welcome even if we arrived two hours in advance. The room was very large, comfortable and clean, looking on the river. We were surprised by our first dinner for quality and quantity of food, all typical Japanese cuisine. Breakfast the following day was not less. Outdoor private onsen is available on booking for two people at a time, in a beautiful and relaxing zen garden. The staff was always kind and helpful but at the same time very discreet and made all the efforts to make our staying the most enjoyable possible. The landlady speaks English and a little bit of Italian, the staff speak some English or relay on small bookphrases to explain what's going to happen next. Overall our staying was excellent, we strongly recommend Kisenso ryokan.

Reviewed January 01, 2016

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7.7
Very good
KA from Singapore
Couple
Stayed 1 night in February 2016

onsen side trip from tokyo”

friendly & helpful staff, near to train station, cosy and clean

Satisfactory for my first time visitor to onsen/hotel. Kisenso is located a short 10 mins walk from the main train station, making it accessible and convenient to the numerous connecting buses that run through the Hakone area. The staff speaks limited english, so makes communication somewhat difficult if one does not speak japanese. They are nevertheless very helpful and friendly in trying to answer our queries and requests. The meals in the hotel have a very wide spread, decent tasting but nothing spectacular.

Reviewed February 21, 2016

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9.2
Exceptional
linda from Singapore
Couple
Stayed 1 night in August 2016

Awesome”

The service was awesome. Although we were late for dinner which was only between 6-630pm,they were still very nice and serve us after we miss the timing. Tips for traveller,the timing for meals are very strict hence do not be late as they need to serve you in your room individually. Love the people there and would definitely recommend anyone who will be visiting hakone

Reviewed August 15, 2016

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8.4
Excellent
Giao from Canada
Couple
Japanese Style Room with Open-Air Bath
Stayed 1 night in May 2017

A nice stay.”

I had the chance to go to 2 different ryokans in Hakone. Pros : the food is quite good, however not amazing (compared to the other one) The room is big, and our reservation had a private onsen which was really nice. The bathtub room was a bit old. This whole experience seemed very traditional, they come to your room and serve you your diner, they make the bed in front of you, they take away your bed just before breakfast. Also the private onsen (not the one in your room, but the one they allow you 30 minutes to use) is very nice. Cons : the food was quite good, but not amazing. If you want the traditional experience, I highly recommend this. The private onsen (another room) and the private onsen in room (the package I bought) were very nice.

Reviewed May 26, 2017

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10.0
Exceptional
Yoonsoo from Japan
Group
Japanese Style
Stayed 1 night in October 2017

Excellent food with wonderful hospitality”

The food (dinner and breakfast) were simply excellent. I visited with my parents, and we were all very impressed with the kindness and hospitality. The baths were also quite nice. Location is within walking distance from the Hakone-Yumoto station.

Reviewed October 09, 2017

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8.8
Excellent
Lynn from Singapore
Couple
Stayed 1 night in April 2017

First time stay in Ryokan”

Easy walk from Hakone Yumoto station. Nice outdoor bath, so refreshing! Great food and attentive staff. Chose room with private hotspring bath attached - nice morning bath on waking. Recommend!

Reviewed April 12, 2017

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8.0
Excellent
Sheena from Singapore
Couple
Stayed 1 night in April 2017

Interesting experience”

From hakone yumoto station, there is a shuttle bus to the hotel direct for 100 yen (bus A? enquire at the tourist center), about 5 min away. Every room comes with complimentary 30 mins private session at the small outdoor hot spring, but you need to check in early and book in advance. We checked in at 5pm and was given a 10pm time slot and we were already so tired by then. There is also no wifi in the room, only at the lobby. Meal timings are very strict, be prepared to wake up early (before 8am). Overall an interesting stay at a traditional Japanese inn.

Reviewed April 20, 2017

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8.4
Excellent
yanjie from Singapore
Couple
Stayed 1 night in September 2016

Great stay for a night”

We were impressed by the dinner and breakfast served at Kisenso. The outdoor onsen is really nice!

Reviewed September 24, 2016

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7.2
Very good
Chan from Singapore
Group
Stayed 1 night in January 2017

Convenient”

A simple ryokan experience, with dinner and breakfast served in room. Private and comfortable session. Conveniently located near Hakone Yumoto station.

Reviewed January 12, 2017

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9.2
Exceptional
Charlotte from United Kingdom
Group
Stayed 1 night in January 2017

Cute, traditional, lovely outdoor onsen”

Came here with a friend looking for the rustic / traditional experience and hot onsen. Nicely located with easy access to the train station. Very sweet staff to welcome us. Room was traditional mats with traditional japanese futons that they lay out after dinner... this was the sort of local experience we were looking for :). The outdoor onsen was lovely, amazing in fact! They allocate it so you get a good 45-60 minutes to yourselves. There is also a 24hr indoor one, and a small hot tub by your room! Traditional dinner was awesome (and bfast). So many little dishes that were very well presented. We were able to keep the bedroom warm, but stepping out to the bathroom or hall of our room was freeeeezing. They are very strict on the timing of everything like onsen, breakfast, dinner and bed making / removing, but I guess as a small place they need to be.

Reviewed February 17, 2017

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10.0
Exceptional
TRANG from Australia
Couple
Stayed 1 night in November 2016

We have very nice stay”

Location is very near train station, within 10min walk. Staff can speak English, and very nice. There is a man always prepared for our shoes before we leave such a nice guesture. We have 40minprivate bath around 4pm and that is perfect give us enough time to wind down and dinner time is at 6:00am. Both dinner and breakfast have plenty of dishes and we cant stop surprise how they presented everything. Tatami is very clean and comfortable. We booked for shared bath but we do have toilet and face wash inside our room. That is more than enough for us, in the following morning u just need to get up by 7am and try with public bath only 1 more guest in public bath when i was there that morning, male & female are separated. Totally recommend very worth value of money, staff is so kind and hospitality.

Reviewed November 26, 2016

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8.8
Excellent
CHE from Hong Kong SAR, China
Couple
Stayed 1 night in May 2019

The location is convenience. It took 10 mins walk from station to the hotel. Dinner, breakfast is o”

The hotspring is comfortable. The hotel booked a time 5:10-5:40pm for us in a private room to enjoy the hotspring. If not, you need to go to the public one anytime you like but separate into male and female. The staff are friendly but not good in English. They would come in 30 mins earlier to set the dinner and breakfast which we enjoyed in the hotel room. Nothing to do at night, since there is no night life around that area.

Reviewed May 19, 2019

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12345
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