Kithala Resort
Kithala Resort
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7.2
Very good

"Good facilities with beautiful view."

Haosen

|

February 9, 2017

Deluxe - Guestroom Kithala Resort
Deluxe - Guestroom
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Lobby Kithala Resort
Lobby
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Pool Kithala Resort
Pool
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Pool Kithala Resort
Pool
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See map Kithala Resort
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Excellent
Location
8.3
See all 6 photos Kithala Resort
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Very good
From 101 reviewsSee what guests said
7.9
/
10
Excellent facilities
8.0
Value for money7.8
Location rating8.3
Nearest airportMattala Rajapaksa International Airport (HRI)
Distance to airport19.4 km
  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Balcony/terrace

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7.9
Very good
Room comfort & quality
Deluxe
Deluxe
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  • Room size: 30 m²/323 ft²
  • Garden view
  • 2 single beds and 1 king be...
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                More about Kithala Resort

                More about Kithala Resort

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What they offer

                9.6
                Exceptional

                "Friendly & helpful staff."

                Lahiru

                |

                November 13, 2017

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                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (101)Booking.com Reviews (139)
                7.9
                /
                10
                Cleanliness7.9
                Facilities8.0
                Location8.3
                Room comfort and quality7.9
                Service7.8
                Value for money7.8
                Provided by verified guests of Agoda
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                All guests (101)
                Showing 78 verified guest comments
                1234
                8.0
                Excellent
                Glenda from Australia
                Couple
                Deluxe
                Stayed 1 night in December 2014
                Very comfortable”
                Nice pool. Lovely outlook over the race fields. Clean & good size rooms
                We were very happy with our room. Staff were excellent. Breakfast served at table offered a great selection of food. Coffee average. They said wifi only worked in lobby but we had wifi in the room. We were only staying in standard hotels around the country that offered accommodation to our driver. This hotel was a lot more expensive but worth it.
                Reviewed December 18, 2014
                2.0
                Chun from Hong Kong
                Couple
                Deluxe
                Stayed 1 night in July 2018
                Very bad”
                I was given room 220 at the old wing. I booked a double room but room 220 has 3 beds. The room was very very dirty + dusty and we were bitten by many mosquitoes. I killed 3 of them using my bare hands. Beds only had thin bed sheets. I believe the hotel pictures shown above are in the new ring. We locked our door and went check out the pool. When we came back 10 mins later, the door was wide opened. We checked with the staff immediately and they failed to give us a proper explanation. Luckily all the valuables were in place. We told the manager that we needed to leave the hotel at 4:30am for Yala safari. They said they will prepare our breakfast and give it to us at 4:30am. However, they made a mistake and forgot to prepare. So my gf and I were starving during the whole safari journey. When we came back at noon, the staff was kind to offer us free lunch. We ordered 2 cokes and I found out they did charge us for that.
                Reviewed August 06, 2018
                9.2
                Exceptional
                carlton from Canada
                Family with young children
                Deluxe
                Stayed 2 nights in April 2017
                Overall it was a good stay... ”
                We had a marvelous stay at Kithala Resort, Yala, Sri Lanka. Wonderful staff, extremely friendly, provided us with very good service. We were always made sure of how the service was, whether it was pleasing and anything that the staff could offer to make our stay memorable. We must recommend the senior server (Bandhusena – as far as we can remember his name) who provided us with and outstanding service by his energy, smile and warm hand of service. It was extremely warm the time we visited Sri Lanka and we preferred staying in the pool for long hours. The hotel manager was very kind. Even with the set times given for the pool, they let us stay there for longer and served us with hot and cold beverages to the pool. The food that was served was enticing and were served at the means of us. The room was comfortable with good quality room service provided. We had a peaceful and joyful stay!!! Until next time….
                Reviewed July 04, 2017
                6.4
                Good
                LIN from China
                Family with teens
                Deluxe
                Stayed 1 night in February 2017
                Facilities fine; room cleanness needs to be improved ”
                The hotel facilities are not bad, rooms open to the paddy field, big pool right at the centre of the courtyard. But cleanness was a concern. I'm not 100% sure the bedsheets and pillow cases are new since I saw some stains under the yellow room light and the pillow cases were wrinkled before anyone touch it. Meals are very expensive. Takeaway breakfast consisting of a simple sandwich, an orange, a boxed drink and a bottled water was sold at LKR 950 (USD 6.5). Staff are quite friendly but their English is at times not good enough to serve international tourists.
                Reviewed February 10, 2017
                9.2
                Exceptional
                Hannah from Australia
                Couple
                Deluxe
                Stayed 2 nights in December 2016
                Excellent staff!”
                We stayed the night here after a major mix up with our booked accommodation. The staff were so helpful and attentive, and turned a frustrating experience around with their excellent service and determination to give us an enjoyable stay. The food was excellent - we ate like kings.
                Reviewed January 04, 2017
                10.0
                Exceptional
                Russell from United Kingdom
                Couple
                Deluxe
                Stayed 1 night in March 2016
                Highly recommended- Beautiful and ideal for Yala”
                We arrived early evening after from Hill country after climbing Adam's Peak (we did the 1am set off - so yes, a great, yet long day!) To be warmly greeted with cooling fruit cocktails, whilst we settled into the comfortable reception seating all felt wonderfully luxurious. Our room was spacious, beautifully lit and being on the ground floor we were lucky to have doors opening onto the gardens. The bathroom was spacious with a shower that had great water pressure and helped ease the legs after our climb. Dinner was elegant buffet style with a wide section of quality food to suit all tastes and appetites. We enjoyed freshly grilled fish from the patio BBQ grill and loved our garden table, poolside, surrounded by twinkling garden lights and candle-light- Fabulous! By morning the tranquil natural environment was further revealed as we looked out to see the frangipani trees in the garden, bird life and grassland beyond. We sadly didn't have time to use the pool which looked very inviting with wooden sun loungers, well placed by the shade of trees. A very comfortable albeit brief stay ahead of a luxury camping trip at Yala. Thank you.
                Reviewed April 08, 2016
                8.8
                Excellent
                Allison from United States
                Couple
                Deluxe
                Stayed 1 night in March 2016
                Beautiful resort in a beautiful location!”
                We loved staying at this resort. It is not too far away from the main part of town, but feels completely secluded and sits on beautiful land. I would highly recommend it and would have loved to stay longer than one night.
                Reviewed April 05, 2016
                8.0
                Excellent
                Nadeen from United Kingdom
                Group
                Deluxe
                Stayed 2 nights in April 2015
                A good hotel to stay in if visiting Yala”
                The hotel was very clean. Lovely swimming pool and surrounding grounds. Staff were happy to sort out a breakfast package for us when leaving at 4am for a safari trip.
                A nice stay, with friendly staff. All areas of the hotel were very clean. check what the buffet has on offer before choosing to eat from it. Although the the food was very nice sometimes the combinations of food on offer didn't really compliment each other.
                Reviewed April 17, 2015
                9.0
                Exceptional
                Abigail from Australia
                Group
                Deluxe
                Stayed 1 night in January 2015
                Beautiful hotel and great views ”
                Bed comfort, views from the room, value for money
                This hotel was beautiful from the foyer to the rooms. The bed was comfortable and the views from the room were gorgeous. The room backed onto the pool, which overlooked rice paddies. I would have liked to stay here longer. The wifi is weak at best in the rooms though. The dinner service is relatively expensive, about $15, compared to what you can get elsewhere. My biggest complaint though was that I booked and paid for a three person room, but when only two people checked in they gave us a two person room. I was not refunded the difference either. Not a major issue, but it is a poor form.
                Reviewed January 11, 2015
                8.0
                Excellent
                Anne from United Kingdom
                Couple
                Deluxe
                Stayed 2 nights in November 2014
                Tranquil Oasis”
                Warm swimming pool, Watching birds flying to the pond,Good Buffet for dinner.
                We had a comfortable modern room overlooking the pool, pond and paddy fields. From the balcony I took some photos of kingfishers and herons at the pond, a bird watcher's paradise. The buffet in the evening catered for all with a wide choice of western, Sri Lankan and even Chinese food (there was a group of chinese tourists). The dail was particularly good! The only problem was the A/C was too cold despite trying to up the temperature!
                Reviewed November 19, 2014
                8.0
                Excellent
                SARA from Pakistan
                Family with young children
                Deluxe
                Stayed 1 night in July 2014
                relaxing, comfortable”
                beautifully designed
                Our stay at Priyankara was just one night as our stop for Yala Narional Park safari. Fortunately, the evening safari got jeopardized due to some festival and we got to enjoy the hotel. Otherwise, we wouldn't have been able to. The surroundings are beautiful, lush paddy fields. The hotel has a small pond with ducks and geese swimming around and a lush green lawn. Comfortable day beds by the pool make you want to kick back and relax. Nice, clean functional pool that kids can play around in. Excellent buffet dinner. The maintenece staff is slow to react, as the blind on our window was broken when we checked in. It took reporting to 4 different people and 3 hours to get it fixed. All rooms have beautiful small balconies overlooking the pool and paddy field. Honestly, the pictures don't do it justice. It's a lot more beautiful when you're actually there.
                Reviewed July 19, 2014
                7.7
                Very good
                Christine from United Kingdom
                Solo traveler
                Deluxe
                Stayed 3 nights in May 2014
                Relaxing hotel in beautiful surroundings”
                Loved the swimming pool. Pretty gardens and lovely views overlooking the paddy fields. Room comfortable and clean.
                Enjoyed the location of the hotel although you need a tuk tuk to get to the center of the town. Nice place to stay if visiting Yala park. I had a lovely room (114) with a sunbed,table and chairs on my outdoor patio. Room has safe, hair dryer, mini bar and coffee making facilities. Relaxing location, pretty pool (about 12-15m long) with great view. Buffet breakfast was nice but the buffet dinner was cold and not worth the money. After the cold buffet dinner I then always ordered a la carte and it was fine but nothing special.Prices of food and drinks rather expensive.There were renovations going on whilst I was there so probably didn't see the hotel at its best. Staff were friendly and helpful. I got a taxi from Mattala airport to the hotel that cost 2400 rupees.I asked the hotel if they could organise a taxi for my return and they wanted to charge 5000 rupees...ended up getting a tuk tuk that I organised myself. The best part of the hotel for me was the pretty location, the pool and a relaxing place after a hot day on safari.
                Reviewed May 31, 2014
                8.0
                Excellent
                Bharat from India
                Family with young children
                Deluxe
                Stayed 2 nights in March 2014
                Nice base for Yala”
                Food, service and rooms
                This is quite anice base to stay in for the Yala Safari. Key points below Resort - A nice setting with a large garden, swimming pool and ducks and geese running around (by daughter just loveed it). Room - Quite comfortable and large although the layout was a bit odd Food - Nice packed breakfast packets for the Safari at 5 am. The dinner was also good (though a bit expensive). All in all - i would give it 4 out of 5
                Reviewed April 08, 2014
                8.0
                Excellent
                Laurens from Netherlands
                Couple
                Deluxe
                Stayed 2 nights in February 2014
                Great stop for entering Yala park”
                Comfortable, close to Yala park, food
                We enjoyed our stay, nice swimming pool, great buffet dining, overall a place to relax. We didnt like the fact that we had to wait for our breakfast package at 5 am, because they forgot we were leaving for the safari (several other guests had the same problem), this should be better organised!
                Reviewed March 04, 2014
                7.2
                Very good
                Visahan from Sri Lanka
                Couple
                Deluxe
                Stayed 1 night in January 2018
                Rooms at Old wing”
                I was given room 221 at the old wing. I booked for a double room with a double bed. But I was offered a 3 bed room. The room was clean. But, first impression given by the male receptionist was not friendly or welcoming. I was asked to wait for some time. But when I objected they gave the room straight away. The room window could not be locked. The air conditioner worked but the temperature could not be controlled. Airconditioner made us feel very cold and we have to switch it off and sleep with the windows open. Obviously we were bitten by many mosquitoes. Beds had only bed sheets, there is nothing to cover you if you felt cold. The free wifi connection was extremely slow. The hotel should not have accepted the bookings if they cannot give a descent room. The room shown in the pictures are in the new wing and the room offered to me was different.
                Reviewed January 31, 2018
                8.4
                Excellent
                Nalin from Sri Lanka
                Family with young children
                Deluxe
                Stayed 1 night in January 2018
                Nice Location”
                Hotel Rooms are facing and sourranded by a very natural soothing green environment. Very friendly staff.
                Reviewed January 08, 2018
                10.0
                Exceptional
                Zhi from Hong Kong
                Couple
                Deluxe
                Stayed 1 night in December 2017
                Great facility and room, definitely value for money”
                This is best stay I have in Sri Lanka (I choose hotels 80-110 USD per night there).
                Reviewed December 27, 2017
                7.2
                Very good
                Mohammed from United Kingdom
                Couple
                Deluxe
                Stayed 1 night in April 2017
                Nice aspect hotel, impersonal service”
                Stayed here while visiting Yala National Park. The hotel is lovely, great rooms and nice aspect view overlooking the paddy fields. Unfortunately the service was impersonal which let the experience down.
                Reviewed December 28, 2017
                3.6
                Kajanga from Sri Lanka
                Family with young children
                Deluxe
                Stayed 1 night in August 2017
                Awful for independent travellers”
                First, Agoda should be aware that this property has hidden charges for chauffeurs or drivers accompanying guests. This charge of Rs 1500 was demanded at check-in. Further, we were told that this charge applies only to online bookings. After agreeing to pay this unexpected fee our chauffeur was kept waiting for 1 hour after which point they said that they couldn't accomdate him because they were apparently full. How can the chauffers accomodation be available when we agree to pay the fee and be mysteriously unavailable after 1 hour? I had to demand a meeting with the Manager to get them to sort this out - at a cost to us to provide a roof for the night for the chauffeur. A property calling themselves a 'resort' in countries that require chauffeurs as part of travel should have alternatives in place if they know they are overbooked. The staff at the front office were pitiful, perhaps because they get so badly remunerated. How many 'resorts' in this world do you know where the most visible item at the checkin counter is a massive staff tip box? This in a 'resort' that already has a 10% service charge on the whole bill. As a seasoned global traveller I have only seen such tip boxes at budget properties who do not levy a service charge. Room 106 which we were allocated had human hair on the bathroom floor. The shower area was dripping wet. It looked as if they had forgotten to clean it. We observed these as soon as we checked in and informed the guest relations person who took us to the room. However, it was never attended to during our entire stay. Avoid this property if you are an independent traveller. There are some terrific properties with far superior service and value for money in the neighbourhood.
                Reviewed August 13, 2017
                4.8
                Dinesh from Sri Lanka
                Group
                Deluxe
                Stayed 1 night in April 2017
                Never ever”
                Checking in/out was fast and the all the staff was friendly. Disappointment started when we walking through the hallway to the rooms because of the urine smell in the public washrooms then we enter the rooms here comes the fun part first it smells like the old crapy house then I opened the washroom and you can smell the gully like the spoil water sitting for too long then I informed the front desk it took few hours to get someone in to check the problem due to full house...they have tried few things but nothing work out so we endup not using the washroom luckily our group had a another room so we all shared it that it's not quit bad as the our one but still have little bit of smell and all the towels in there looks like didn't wash so we went to city and bought some towels.meals wasn't that bad but could have been better there's not much of the choices specially in the lunch and bfast buffet compared to the other hotels.rooms not nicer like that shows on website.i never recommend
                Reviewed April 18, 2017
                1234
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                • Excellent location