Chateau Star River Hotel Hai Yi Peninsula”

오픈한지 얼마 안되 부대시설이용에 애로가 있었지만 매우 친절하고 새로운 시설이어서 만족했읍니다.

깔끔한 호텔”

출장차 매번 찾게 되는 호텔입니다. 교통편이 불편하며 , 택시기사분들도 이호텔을 잘알지 못하여 택시타고 이동하기엔 조금 불편한점이있습니다. 호텔이 굉장히 청결하며, 조용합니다.

위치가 불편하지만 조용한 호텔”

교통이불편하며 주변에 아무것도 없습니다. 아파트 단지내에 있습니다. 청결하며 ,조용하여 비즈니스 출장 혹은 연세가 있으신분들은 투숙하기 편안 합니다.

Verd bad experienced”

I had very bad experienced in this hotel. I arrived at the hotel after 16 hrs flt and staff said i booked on a diff hotel where it clearly says on my booking that i booked in chateu star river .. showed them my booking and they insist it on the other hotel w/c is far and bad hotel.. ( sister company). Be careful dont choose that hotel you migth end up in a diff hotel..

최고”

Very clean, big and comfortable bed.

Too Grand?”

The hotel looked, in photos, pretty and very extravagant. But to the point that it was somewhat distasteful, especially when the materials used are not quality and the staff was also not very helpful, at all. Good value for the money, however, coming from Hong Kong, we did enjoy the massive space they called a bedroom, and the headroom is just phenomenal.

nice and big room ”

.

Canton Fair”

a disapountment.”

Complaints were not properly handled.

nice room but unfortunately far from city”

nice hotel, I enjoyed the room but too far from city and uneasy to get a taxi.

Best Service at amazing price”

The hotel is within a peninsula as its name suggested, which is hard to find for some taxi drivers. Impressed by the decorations in the lobby. The bed is truly king sized and TV is available in the bathroom. The hotel has Shuttle bus from the hotel to the theme park across the river which is convenient.

very nice designed and spacious room”

Quite near to the Theme Park”

Quite near to the Theme Park”

Nice room but relatively quiet location, hard to ”

that is quiet nice but no shopping sleeping is good cantonese food is good

great location hotel ok”

really enjoy stay at this hotel.big, clean, comfort and staf friendly. walking distance to market, shops, n anywhere.fortravelling alone without join tour is also easy.public transportation easy to get

Very good Hotel, high class”

very good hotel for the standart price. the only problem is if you need to catch a taxi. this si extremly difficult to catch taxis from the hotel due to the traffic jam all day. this hotel need to provide some alternative transport for the guests.

Beautiful hotel in wrong place”

This five star hotel is beautiful in every sense. The decor and furnishings both in the public spaces and in the rooms are stunningly lavish and it seems no expense has been spared. Staff are obliging and helpful - in fact there seems to be three people to do every job! The problem with the hotel is its name and location and these two things are linked. The hotel is one of two of the same name. They are sister hotels differentiated by their locations. Unfortunately for us the other hotel was better known than ours. This was reflected in the fact that no less than four times (out of five!) the taxi drivers took us to the other hotel. Even worse two of the drivers were beside themselves unable to find the hotel even after receiving directions from a variety of people, including police officers. We were of no help - all we had was the name and address of the hotel in Chinese. The taxis didn't seem to use maps or GPS. When delivered to the sister hotel the staff there was obligingly patient in either taking us to the right hotel in their shuttle van or trying to show the taxi how to get there. Our hotel also used their shuttle vans to take us to the Canton Trade Fair and, when we wanted to go into town, a 25 minute ride away, they would take us a couple of kilometres and then flag down a taxi for us. The other down side of the location of our hotel is that it is a long way from anywhere. There is no ability to wander down the road and find a bar or restaurant rather than eat at the hotel where the two in house restaurants were very expensive.

Big rooms but bad location”

Its everything you would expect a hotel like this would be but the location is pretty bad, no taxis, but they did offer a shuttle bus service to take you to the taxis hot spots.

Complaint”

I have visited Chateau Star Group hotels for two times. But both times i gained unhappy experience. In first time, the staff told me that the hand shower was slipped in my room and asked us to wait until the checking completed while we check out. We were arguing for that and she didn't let me go. And i have been waited for 1 hr... Finally, the senior staff let us go when there were crowded of people in lobby. For this time, the staff told me that the decorations near the bath is damaged in my room and asked us to pay for that while we check out. We argued for about 1 hr. and paid half price to the hotel finally as we need to get on the bus on time. I was sure that all facility in the room was in good status. The above problems were not happened in other hotels that I visited before. So, I don’t recommend this hotel to stay.