페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
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스탠다드 2 싱글베드 - 침대 페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
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로비 페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
로비
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로비 페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
로비
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숙소 내부 페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
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위치 평가
8.4
사진 보기(총 60개) 페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)
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페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)

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페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔 (Fairmont Resort Blue Mountains MGallery by Sofitel)에 문의하기
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이용후기 - Agoda (185)이용후기 - Booking.com (1604)
숙소 청결 상태8.1
부대시설8.3
위치8.4
객실의 안락함 및 쾌적성8.1
서비스8.1
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10.0
최고
Karthic / 호주
개인 여행자
스탠다드룸 (킹베드 1개)
2018년 9월 | 1박
Stone's throw from Chaos”
Wonderful location in the heart of the serene Blue Mountains, real quick drive or train ride from the chaos of Sydney. Well staffed, 24x7 support, Good and clean facilities. Food was reasonably priced and good options. Best part of the resort are the stunning views all around. Lots of activities for kids and adults alike. Definitely recommended for Sydneysiders and tourists alike.
작성일: 2018년 9월 10일 월요일
Dear Karthic Thank you so much for your lovely review and recommendation to others - it is very much appreciated by us all. We are so pleased you love all elements of your stay and especially our idyllic location boasting beautiful views out over Jamison Valley. We are only continuing to add to our facilities including the recent opening of our 16 treatment room Day Spa and still to come a brand new gymnasium and work has also commenced on an ice skating rink due for completion within two years! We hope to welcome you back again soon, Kind regards Scott O'Neile General Manager
답변일: 2018년 9월 12일 수요일
페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
7.6
매우 좋음
Gladys / 싱가포르
유아/아동 동반 가족
스탠다드 2 싱글베드
2018년 7월 | 3박
Good ”
Need to have a car or catch the morning hoho bus to get into town. Awesome breakfast with view.
작성일: 2018년 9월 1일 토요일
Dear Gladys Thank you for your review. We are pleased you emnjoyed your stay, especially our generous offering at breakfast and those view out over Jamsion Valley. We wish you safe travels, Kind regards Scott O'Neile General Manager
답변일: 2018년 9월 12일 수요일
페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
7.6
매우 좋음
Michael / 호주
커플
슈페리어 킹룸
2018년 7월 | 1박
Lovely hotel foyer and fire in main dining room but we were in terrace for dinner and I was cold.”
The room and view were lovely. We found the food disappointing - main course was OK but overpriced, bread was tasteless and desserts were very cold - we were expecting them to be warmer. I was then looking forward to breakfast but the pancakes were cold despite being in a server which I thought would keep them wasm. It seemed to be that the hotel was geared to young families with children not seniors. Staff were pleasant.
작성일: 2018년 7월 6일 금요일
Dear Michael Thank you for your review and feedback on your recent stay with us here at the Fairmon Resort. I am so pleased you loved your room and view and have also shared your comments on our pleasant staff with our great onsite team here - thank you. I was so sorry to hear of your dining experience and apologise sincerely for this. We are very aware of the importance of high quality dining in a successful stay away and have a passionate and experienced chef and team who are focused on providing only the highest quality for our guests. I am sorry this did not shine through and have shared your comments on both dinner and breakfast with our Chef and team - thank you for taking the time to bring this to our attention. Once again we appreicate your comments and do hope to have the opportunity to welcome you back again in the future. Kind regards Scott O'Neile General Manager
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페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
8.0
우수
Jitchaya / 호주
커플
스탠다드룸 (킹베드 1개)
2018년 6월 | 1박
ห้องดี อาหารเช้าพอได้ สะดวก”
โรงแรมมีครบทุกอย่าง กิจกรรมทำเยอะ ห้องสมุด สนุกเกอร์ ไปตอนหน้าหนาวไม่มีคนอยากออกจากโรงแรมก็อยู่ในนั้นละคะ ทั้งสระว่ายน้ำ ห้องเด็กเล่น ใหญ่มาก ห้องเกมส์ ส่วนอาหารของทางโรงแรมต้องเช็ควันที่เข้าพักนะคะ เพราะ 2 ห้องอาหารเปิดเฉพาะเสาร์ อาทิตย์ แต่สามารถขับรถไปหาร้านอาหารข้างนอกทานได้คะ ห้องพักสะอาดดี มีอ่างน้ำ และอุปกรณ์ครบ โรงแรมค่อนข้างใหญ่นะคะ กลางคืนในป่าอาจจะเหงาๆนิดหนึง คือต้องการมาพักผ่อนจริงๆ โอเค เพราะไม่ได้มีอะไรให้เที่ยวตอนกลางคืนนะคะ ขับรถผ่านบ้านคนมาเรื่อยๆจนเจอโรงแรมคะ แนะนำว่าขาดเหลืออะไร ให้ซื้อมาให้ครบก่อนเดินทางเข้าโรงแรมนะคะ ขนม นม เนย พกมาด้วยก็ดีมากคะ อาหารเช้ามีพวกไข่ เบดอล ผัก ชา กาแฟ น้ำผลไม้ แบบบุฟเฟต์ แบบฝรั่งๆ ไม่ได้มีตัวเลือกให้เหมือนที่ไทยคะ แต่ทานอิ่มมาก ถ้าถามฝรั่งนี้คือบุฟเฟต์ที่ดีมาตรฐาน 5 ดาวแล้วคะ แต่เราจะเปรียบเทียบ อาหารเช้าบุฟเฟต์ที่ไทยไม่ได้ ที่มี สลัด ก๋วยเตี๋ยว ซุป ตอนเช้าๆ ฝรั่งเน้น ไข่ เบดอล ขนมปัง กาแฟ ส่วนผัก ก็คือเห็ด กับ มะเขือเทศ ซึ่งเราติดอยากทานผักเยอะ หรือ สลัดตอนเช้า ไม่มีจ้าาา แต่มีน้ำผลไม้สดให้คะ เครื่องกาแฟดีงาม ชา แบบไม่อั้น เต็มที่ พร้อมวิวสวยๆที่ห้องอาหา วันที่ทานอาหารเช้า เห็นทะเลหมอก สวยมากประทับใจคะ แต่เนื่องเราต้องขับรถไปคืนในตัวเมือง ตอน 11 โมง เราเลย ทานอาหารเช้า แล้วขับรถกลับซิดนีย์เลยคะ
작성일: 2018년 6월 20일 수요일
ขอขอบคุณสำหรับความคิดเห็นที่น่ารักของคุณเรายินดีให้คุณเพลิดเพลินกับการพักผ่อนของคุณ เราขอขอบคุณสำหรับการเลือกที่จะอยู่กับเราและหวังว่าคุณเดินทางปลอดภัย!
답변일: 2018년 6월 26일 화요일
페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
7.2
좋음
Joseph / 호주
커플
스탠다드룸 (킹베드 1개)
2017년 12월 | 1박
Nice place”
Enjoyed staying here. Big property with lots to do but it feels a bit run down.
작성일: 2018년 6월 11일 월요일
Dear Joseph Thank you for your review and rating, we are so pleased you enjoyed your stay here with us. and enjoyed the extensive resort facilities. I apologise that you found the resort a bit run down. You will be pleased to know we are currently undergoing a large and carefully thought out rejuvenation programme for the resort. This includes substantial capital being placed into both the accommodation rooms as well as public facilities. While much of this has been complete (including brand new beds placed in every room, new Sony TVs and carpets) there remains some work to be done including the outdoor swimming pool being completely revamped in time for Summer, as well as a brand new indoor gymnasium, teenage retreat room and refurbished tennis courts with additional sporting equipment. Excitingly, we are also opening a 16 treatment room Day Spa facility on Monday 13th August! We are confident you will note continued improvements on a return stay with us. Kind regards, The Fairmot
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페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
10.0
최고
Wesley / 호주
커플
스탠다드 2 싱글베드
2018년 5월 | 6박
Six days in heaven!”
Great facilities, beautiful grounds (probably even better in springtime); very considerate and well informed staff; No. 237 provided very adequate accommodation; our best holiday for a long time.
작성일: 2018년 5월 21일 월요일
Dear Wesley Thank you for your lovely review following your recent stay with us. We are so pleased you enjoyed the generous facilities and extensive resort grounds. Your lovely comments on our very considerate and well informed staff have been shared with the great onsite team here - thank you. We love that we were able to play a part in enabling you to have the best holiday for a long time - means the world to all of us here. We hope to welcome you back again shortly. Kind regards Scott O'Neile General Manager
답변일: 2018년 5월 31일 목요일
페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
5.2
Chris / 싱가포르
커플
스탠다드룸 (퀸베드 2개)
2018년 2월 | 2박
Disappointing”
Arriving after 4 pm and there was no porter insight to help with the luggage. We have to struggle oursleves with the luggages . How could this happen to a 5-star hotel? After we got the key and go to our non-smoking room, we smelt cigarette smokes covered by aerosol spray. We called the front desk and was told someone will come and take a look but nobody came. I have to go to front desk to get a change of room. While in the room, we were disappointed to feel that the attention to details are just not there: 1. The faucet has a lever that is longer than the spout, it will poke your face when you try to wash your mouth. 2. A rack is placed very close to the basin that your elbow constantly hit on it. 3. The shower curtain is too short that soap water gets splashed out all over the floor. 4. The shower head handle is worn out that there are sharp edges protruding that will cut your hand. 5. One of the pillowcases looks like it has been used before. It is crumpled with dirt inside.
작성일: 2018년 3월 3일 토요일
5.6
Craig / 호주
커플
스탠다드룸 (킹베드 1개)
2017년 5월 | 1박
보통”
Quite expensive for a simple overnight stay. Felt in need of a makeover. Carpark some distance from the entrance so would suggest offloading luggage at the entrance then parking. Nice location.
작성일: 2018년 1월 1일 월요일
8.4
우수
Liew / 말레이시아
유아/아동 동반 가족
스탠다드룸 (퀸베드 2개)
2017년 12월 | 1박
Family hotel”
Complete facilities for kids, nice breakfast
작성일: 2017년 12월 24일 일요일
8.8
우수
Noelene / 호주
커플
스탠다드룸 (킹베드 1개)
2017년 12월 | 1박
Delightful”
Our standard queen room had been refurbished. The bed was soo comfy & I loved the room. All staff were friendly & reception staff took the time to write a hand written Happy Birthday card, delivered to our room with a bottle of wine. This personal touch i found outstanding. I know where I'll be staying when we need a weekend away.
작성일: 2017년 12월 24일 일요일
10.0
최고
Celeste / 호주
유아/아동 동반 가족
슈페리어 킹룸
2017년 12월 | 1박
Haven't been for 2 years but still....”
We are impressed. Everything is well-maintained and clean. Amusement package for kids is perfect. Essentially, literally, ALL STAFF are welcoming and genuinely sincere (can see them happily working in the hotel). The first time i felt "coming home" because of that. Very few hotels can achieve that - not without proper management of the hotel. So, well done.
작성일: 2017년 12월 18일 월요일
7.2
좋음
Jason / 호주
커플
스탠다드룸 (킹베드 1개)
2017년 12월 | 1박
“Not Happy Jan””
The inadequate parking is a joke, and there was not 1 space available. In the end we had to park in a painted no parking zone. We asked for some dessert and a drink at 10:15pm and were told this was NOT available via in room dining, in fact nothing was. No room service is a big down side for me. We were woken at 7:40am Sunday morning to screaming kids in the hallways singing Happy Birthday. All up this was my second poor experience here. We had decided to give it another go after the mistaken belief the M Gallery / Sofitel would have ironed out the problems of the past. After completing the customer service survey, we were offered a room upgrade and breakfast for our “next stay”. Sadly there won’t be a “next stay”. Presumptuous to assume there would be. Do yourself a favour. Book somewhere else.
작성일: 2017년 12월 8일 금요일
9.6
최고
Michael / 호주
커플
슈페리어 킹룸
2017년 3월 | 4박
Honeymoon delight ”
Was put in quite a large room, with a massive L shaped couch and large screen TV, the property was lovely and golf course was challenging. It was lovely watching the weather come in and go through many different rooms in the hotel.
작성일: 2017년 12월 4일 월요일
9.6
최고
David / 필리핀
커플
스탠다드룸 (킹베드 1개)
2017년 11월 | 2박
Great place to stay. ”
Very freindly staff great locstion, and amenities, didn't want to leave that's how the place affects you.
작성일: 2017년 11월 26일 일요일
8.8
우수
Ardi / 인도네시아
유아/아동 동반 가족
스탠다드룸 (킹베드 1개)
2017년 10월 | 1박
The Game Room for kids is a big plus... and did i mention they have a CINEMA?”
We were there only for a short while but was pretty happy with the accommodation and the kinds of activities my kid could do while we stayed there.
작성일: 2017년 11월 1일 수요일
5.6
Sylvia / 호주
유아/아동 동반 가족
스탠다드룸 (킹베드 1개)
2017년 9월 | 2박
Hit and Miss - will not return”
Stayed there for 2 nights with my 2 young children. At first impression it was a nice hotel with great facilities and welcoming staff. However by the second day I found the hotel to be lacking in service and quality amongst other things. I had ordered room service the second evening and shortly after ordering the hotel experienced a complete blackout (while my son was in the shower). We walked upstairs as the lifts and phones were not functional and stayed in the car to charge my phone and watch some movies as both my children were quite scared of being in the pitch black room (my daughter is only 20 months). While we were waiting the hotel lights came back on after approximately an hour so we started to return back to our room. Once we made it down the stairs to our floor we were greeted by the room service attendant who immediately asked upon seeing us what our room number was. When I told him he responded in a very rude and accusatory tone that he had been knocking on our door and waiting for us. It was as if we had inconvenienced him by leaving the premises and rather than apologising for the blackout he had the audacity to say we had made him wait! When we returned to our room the power was still not working (ceiling lights were ok) so there was no tv or charging stations or internet to use. When I contacted reception they merely said that it was a rare occurrence, it was a local issue and not the fault of the hotel. The following morning I received a note under the door from the hotel apologising for the inconvenience the blackout caused and that it was a local issue - the letter was seemingly left to ensure the guests were aware that it was not the caused by the hotel. My son went to brush his teeth only to find there was no running water. I called reception and the phone rang out (this also happened the previous day when I ordered room service). I called again and after a long wait someone finally answered. I advised them we had no running water and they
작성일: 2017년 9월 22일 금요일
6.8
양호
Daphne / 홍콩
개인 여행자
스탠다드룸 (퀸베드 2개)
2017년 8월 | 1박
Luxury needs to come with service”
The resort is great, good location, and all the bells and whistles. The service was a bit laxed - some staff looked happy to serve and provided 5* service, while others seemed intent on making life difficult. Perhaps it was low season, but after experiencing many 5* resorts throughout Asia, this was disappointing. If you can ignore the staff/service, the rest is great. I think it's normally a lot more expensive here, so I'm not sure it's value for money.
작성일: 2017년 8월 28일 월요일
Thank you for your review. We are pleased you enjoyed the resort, our idyllic location and the facilities in general. I was most upset to read of the service levels you receive. This is such a main area of focus for the resort, with much training, resources and time allocated to it. As a result we usually receive accolades for the warmth and personalised nature of our service and I am so sorry this was not apparent during your visit. I wanted to assure you this is not reflective of our normal levels and we thank you for brining it to our attention. We do hope to have the opportunity to welcome you back in future where we are confident you will experience our highly efficient and warm service throughout all elements of your stay. Warm regards Scott O'Neile General Manager
답변일: 2017년 8월 29일 화요일
페어몬트 리조트 블루 마운틴 M갤러리 바이 소피텔
6.0
michael / 호주
커플
스탠다드룸 (킹베드 1개)
2017년 6월 | 1박
Old and dated room”
Peaceful nice setting but out of the way, Only one restaurant open for dinner during the week , hot spa not open either , disappointed . Swimming pools would be nice in summer. If your not paying golf then mabe look for a different location that has more restaurants and things to do.
작성일: 2017년 6월 21일 수요일
10.0
최고
Michael / 호주
청소년 동반 가족
슈페리어룸 (퀸베드 2개)
2017년 4월 | 3박
최고”
Beautiful Hotel and great staff.Only issue was limited menu for dinner.
작성일: 2017년 5월 4일 목요일
7.2
좋음
Namnueng / 태국
유아/아동 동반 가족
스탠다드룸 (퀸베드 2개)
2017년 4월 | 1박
Good for young family”
Loved it! We had breakfast with beautiful mountain view. The train runs on Friday afternoon, and may be weekend as well, i'm not sure. So make sure you stay on Friday if you want your little one to have a little bit of fun. Too bad we missed it. I have to say that they have the best hotel porters, they're polite, helpful and very informative. Only 10 mins drive to three sisters.
작성일: 2017년 4월 18일 화요일
12345
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