FH 그랜드 호텔 팔라티노 (FH Grand Hotel Palatino)
FH 그랜드 호텔 팔라티노 (FH Grand Hotel Palatino)
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9.3
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FH 그랜드 호텔 팔라티노 (FH Grand Hotel Palatino)

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8.5
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      이용후기 - Agoda (260)이용후기 - Booking.com (2188)
      숙소 청결 상태8.5
      부대시설7.9
      위치9.3
      객실의 안락함 및 쾌적성7.9
      서비스8.4
      가격 대비 만족도8.1
      실제 이용 투숙객 작성 / 제공: Agoda
      언어 선택
      전체 이용후기 (260)
      객실 종류 선택
      [100% 실제 이용후기 143건 보기 중]
      12345
      8.0
      우수
      Jin / 대한민국
      출장 및 비즈니스
      클래식 더블
      2016년 9월 | 4박
      좋았어요.”
      큰 호텔이라 직원들이 많은데 직원들 중 불친절한 직원도 있었었다. 호텔리어같지않은 태도. 물론 그렇지 않은 직원도 있었지만. 그것빼고 만족
      작성일: 2016년 9월 17일 토요일
      8.8
      우수
      kyung-ae / 대한민국
      개인 여행자
      클래식 더블
      2016년 5월 | 4박
      콜로세움 근처 ! ”
      테르미니역에서 한정거장 떨어져 있지만 그만큼 덜 북적여서 좋아요 ~!
      작성일: 2016년 5월 23일 월요일
      9.6
      최고
      andrew / 미국
      커플
      더블 슈페리어
      2018년 11월 | 1박
      Good Hotel, Great Location, Good Staff, Liked It”
      Everything was great. Modern hotel. Nice, clean & large sized (for Europe) room. . Friendly helpful staff. Great internet in the room. Good breakfast. We really enjoyed staying in this hotel. Location of the hotel is excellent: 5 minutes walk to Coliseum, 7 minutes walk to Forum, 12 minutes walk to Centeral Train Station. Try the “local” Italian restaurants right behind the hotel. We loved the one we tried (“Old Rome”). If I was going to improve something, it would be showing the Italian Soccer matches on the TV in the room,. One word of warning. We were charged 6 Euro per a night a person “City Tax” in addition to what we thought was full payment when we booked on the internet. We were told by staff ( in a friendly way) that everybody has to pay this City mandated tax.
      작성일: 2018년 12월 1일 토요일
      Dear Guest we than k you for your kind review and hope to welcome you back to Grand Hoitel Palatino in the near future. Sincerely Enzo Ciannelli Hotel Manager
      답변일: 2018년 12월 3일 월요일
      FH 그랜드 호텔 팔라티노
      9.6
      최고
      lisa / 미국
      개인 여행자
      클래식 더블
      2018년 11월 | 3박
      Great staff and lovely location ”
      Really pleased with this hotel. Great location and large rooms for a European hotel. Took a tour and they booked it but I stayed a extra 3 days. Front desk was super helpful and spoke English as alas I speak no Italian. Breakfast was good and included. Couldn't be happier.
      작성일: 2018년 11월 27일 화요일
      Dear Guest, Thank you for this wonderful review shared with us on !! We are very happy to learn that we were able to provide you a memorable stay with us ! Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Hotel manager
      답변일: 2018년 11월 28일 수요일
      FH 그랜드 호텔 팔라티노
      10.0
      최고
      Vinod
      유아/아동 동반 가족
      트리플 플러스
      2018년 11월 | 4박
      Really excellent! ”
      Stayed here 4 nights, and if was excellent. Room was nice, big, clean with all the facilities. Breakfast was amazing with millions of choice. Stuff were efficient and polite. Would only stay there if we return to Rome. Thank you guys for looking after us.
      작성일: 2018년 11월 11일 일요일
      Dear Guest, Sharing a reviews like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to Grand Hotel Palatino.and that we were able to meet your expectation. We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome. Enzo Ciannelli Hotel Manager
      답변일: 2018년 11월 12일 월요일
      FH 그랜드 호텔 팔라티노
      9.2
      최고
      Craig / 호주
      커플
      클래식 더블
      2018년 8월 | 5박
      Rome holiday”
      Hotel only short walk from main railway station, close to metro stations, close to major attractions, colosseum just around corner as well as Roman forum and other main attractions. Hotel comfortable, room sizes good, bathroom we had was average, staff friendly and helpful,
      작성일: 2018년 9월 5일 수요일
      Dear guest Thank you for your review regarding your stay at Grand Hotel Palatino., we greatly appreciate your willingness to share your experience with us. As you mentioned Grand Hotel Palatino.is very well located near the Colosseum in the heart of Rome, and from our Hotel is very easy to reach many other sites like the Opera Theatre, Trevi Fountain, Piazza di Spagna and other important historic monuments, without threatening the safety of our customers. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back in the next future. Best regard, Enzo Ciannelli resident manager
      답변일: 2018년 9월 5일 수요일
      FH 그랜드 호텔 팔라티노
      9.2
      최고
      Man / 홍콩
      청소년 동반 가족
      더블 이그제큐티브
      2018년 8월 | 2박
      최고”
      First time and first stay in Rome. Great location. Very helpful staff(always nice to have someone to help to get around.) Food was good. Had this lovely balcony room on the top floor, would def stay again if coming back to Italy. Great job and keep up the work.
      작성일: 2018년 8월 27일 월요일
      Dear Guest we thank you for your lovely review and hope to welcome you back to Grand Hotel Palatino in the next future. Sincerely Enzo Ciannelli Resident Manager
      답변일: 2018년 9월 5일 수요일
      FH 그랜드 호텔 팔라티노
      8.0
      우수
      Tom / 벨기에
      출장 및 비즈니스
      클래식 더블
      2018년 8월 | 4박
      Great walking distance to everything”
      Hotel is starting to show its wear and tear, rooms were ok but it does not keep noise out from rooms next door or the hallway. So if you lucky to have a room next door with a loud family, well i'm sure you get the picture... Breakfast was nice and the restaurant in the hotel makes some nice food. Not sure i'll come back because of the noise problem in the rooms.
      작성일: 2018년 8월 20일 월요일
      Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you had an overall positive opinion about your stay and that you appreciated our hospitality. Thank you also for your precious suggestions and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident Manager
      답변일: 2018년 8월 21일 화요일
      FH 그랜드 호텔 팔라티노
      10.0
      최고
      Rand / 미국
      커플
      클래식 더블
      2018년 9월 | 3박
      Friendly & helpful staff, great location!”
      Totally recommend it. Very helpful & friendly staff, very good breakfast buffet with numerous selections. Great location! 5 minuets walk to the colosseum, Borgia steps are across the street, train station around the corner. I loved my stay there & will definitely stay there again if I go back to Rome. I arrived late at night but they kept my reservation. All positive!!!
      작성일: 2018년 10월 14일 일요일
      Dear Guest, So delighted to read that we exceeded your expectations, during your recent stay with us at Grand Hotel Palatino !!! We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities Thank you again for your kind words and hope to have the pleasure to welcome you back very soon. Sincerely, Enzo Ciannelli Hotel Manager
      답변일: 2018년 10월 15일 월요일
      FH 그랜드 호텔 팔라티노
      5.6
      Puneet
      유아/아동 동반 가족
      트리플 플러스
      2018년 11월 | 3박
      Only good thing about this hotel is the location...”
      After reading many positive reviews, I got courage to go with FH Grand Hotel Palatino. But, I regret my decision. The only good thing about this hotel is the location which is very near to Colosseum and with many good Italian/Indian restaurants, Ice cream/Grocery shops nearby. * Staff was rude - When we reached there, they said only one room is ready and the second room will take some time as cleaning is in progress. Thereafter, Nobody informed me for couple of hours about the status of another room. * After couple of hours, I reached the reception and asked them for the second room and the Male at reception had no clue about it and was very rude in body language and even threw my papers as he don't even care about customers. * Mini bar fridge was not working for one of the room. * There were no coffee/tea pouches in the room and reception said we have a policy of not serving tea/coffee in rooms - strange, but acceptable. * On the breakfast, we were asked to be quite with kids.
      작성일: 2018년 11월 14일 수요일
      Dear Guest, Thank you very much for sharing your feedback regarding your stay at Grand Hotel Palatino. We regret to learn that we were not able to meet your expectations, at Grand Hotel Palatino we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. Regarding the tea/coffee facilities in the room, as per our policy we provide them from the Superior rooms, but under request of our Guest we are at your disposal to send the facilities even in classic rooms. We regret if you were disappointed because one of the room booked was not ready at your arrival. We made the check in for the first room and asked to wait for the second one, as the check in time is guaranteee after 2 PM. We could not choose other room because we reserved for you rooms next to each other. We hope that we will be able to show you our great level of service should we have the chance to welcome you back. Sincerely Enzo Cianne
      Show more
      FH 그랜드 호텔 팔라티노
      10.0
      최고
      Mariam / 캐나다
      개인 여행자
      클래식 더블
      2018년 8월 | 2박
      Close to Colosseum ”
      The location is close to the Colosseum. It is on a street with restaurants, convenience stores, souvenir shops, and ice cream parlour. The hotel is definitely grand. The rooms are spacious and clean. The staff speaks English, and they are very friendly and polite. The lift is super slow. I think the hotel should really invest in a new one. The hallways show age. The breakfast was good, but not great. I think they should be serving potatoes with the eggs. There should be coffee machine/electric kettle in the rooms as well.
      작성일: 2018년 9월 3일 월요일
      Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you had such a positive opinion about your stay and that you appreciated our hospitality. Thank you also for your precious suggestions and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident manager
      답변일: 2018년 9월 5일 수요일
      FH 그랜드 호텔 팔라티노
      9.2
      최고
      Robin / 미국
      청소년 동반 가족
      트리플 플러스
      2018년 7월 | 1박
      Good Location”
      The hotel was in a very good location within close walking distance of the Coloseum and Palantine Hill. Taxi access to piazza Navona was very reasonable. The hotel room was a good size and beds were comfortable. The staff was helpful with parking info and directions. My only complaint is that no iron was available - you had to use there service to have something pressed.
      작성일: 2018년 7월 26일 목요일
      Dear Guest, Thank you for choosing to stay at Grand Hotel Palatino and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team. Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Enzo Ciannelli Resident Manager
      답변일: 2018년 7월 26일 목요일
      FH 그랜드 호텔 팔라티노
      10.0
      최고
      hyounsoo / 미국
      그룹 여행객
      클래식 더블
      2018년 7월 | 2박
      Use the airport transportation they arrange!”
      The whole stay was pleasant and the breakfast buffet had nice selections. My mom and I ordered a room service and it came on a separate table with very nice touch to make it more memorable. What really surprised us was the driver they arranged for us to drive back to the airport. When the hotel staff told me that it is basically the same price but they just want to make sure we get the good service from the taxi driver, I thought he just said it. The car was very nice, clean and the driver was so professional that I wish I could hire him for my own car/business! While driving to airport, he pointed out all important buildings and explained about the history behind it. He really made the finale of the trip great!
      작성일: 2018년 7월 20일 금요일
      Dear Guest, Thank you very much for taking the time to leave your kind feedback following your recent stay at Grand Hotel Palatino. We were really happy to read that you have enjoyed your experience at the hotel and we look forward to welcoming you back once again in the future. Kind regards, Enzo Ciannelli Resident Manager
      답변일: 2018년 7월 25일 수요일
      FH 그랜드 호텔 팔라티노
      9.6
      최고
      MINH / 베트남
      커플
      클래식 더블
      2017년 2월 | 1박
      Good hotel 4 star”
      Near Cavour Metro station to Main Termini. Also this hotel is very near Colosseo the famous place in Roma with a very short distance. You can conect verything to tourist place by going ti Termini. Nearby is a lot of suppermarket. Breakfast at hotel is OK. Room is large but no wather boiled machine in room.
      작성일: 2017년 3월 1일 수요일
      10.0
      최고
      Kim / 호주
      청소년 동반 가족
      트리플 플러스
      2016년 12월 | 3박
      Fantastic Location”
      We had a great stay for 4 nights here. Staff great and so helpful. Room plenty big enough for the 3 of us. Huge window opening to street below which was refreshing even though winter. Breakfast room was amazing, so much choice, my teenage daughter was in heaven with the Nutella pump and croissants. Location was 500m from the Collosseum, 10 minutes walk to the train station which has good shopping. Restaurants close by were lovely. Not far from the beautiful sights of Rome. Loved out stay thanks so much.
      작성일: 2017년 1월 2일 월요일
      2.0
      Clive / 노르웨이
      청소년 동반 가족
      더블 슈페리어
      2018년 10월 | 1박
      No on-site parking as advertised ”
      I booked this hotel as advertised onsite parking a per their website was important in the center of Rome . Turned out not to be the case, try to park a car in the middle of Rome with non assistance from the hotel. Answer was a 40 euro option and very difficult to get to. The staff were of no help whatsoever. On top of that, they then tried to tell me my booking was inconreect and although I had booked for three adults and one child that they had only 3 adults and that I would need to pay extra. I then showed my booking confirmation for three adults and one child to which they said with arrogance, sorry our mistake. Now! I am a well seasoned reasonable business and personal traveler. This hotel is totally shambolic, so avoid booking this at all cost. It’s acclaim and pricess are a joke.
      작성일: 2018년 10월 28일 일요일
      Dear Guest, Thank you for spending your time to share your experience with us.. We regret to read that you were not satisfied with your stay at Grand Hotel Palatino. Sorry for the misunderstanding about your reservation. The colleague at Front desk realized immediately that he had made a mistake asking you to pay the supplement for the child, as it was specified on the reservation that it was for 2 adults and 1 child. He apologized for the mistake. Regarding the parking, as you find specified on booking.com, public parking is available at a location nearby, and a charge is apply. There are several choices in the area (5/10 minutes maximum from the hotel), and the rates of the Garage in the city centre is more or less 35 Euro per day. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to Grand Hotel Palatino in the near future. Warm regards, Enzo Ciannelli Hotel manager
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      FH 그랜드 호텔 팔라티노
      6.4
      양호
      Constance / 미국
      커플
      더블 / 트윈 스탠다드
      2018년 9월 | 2박
      No front desk help”
      Front desk did not behave well. Insisted on a taxi out front and wouldn't call a regulation cab. We were way overcharged and dropped blocks from our destination. Won't provide wake up calls and ice is "fetch it from the bar". Not even a smile here or there.
      작성일: 2018년 10월 9일 화요일
      Dear Guest Thank you for choosing Grand Hotel Palatino and for sharing your opinion about your recent stay. We are deeply sorry about the problem occurred regarding the tranfer and the lack of attention you felt, Customer care is a priority for us. Our Reception Staff did not call another taxi because they realized that there were a few taxi pubblic already parked just outside the hotel that could be easilly picked without waiting more time. Sorry for what happened, Grand Hotel Palatino cannot guarantee for rates applied by pubblic taxi. We really hope to welcome you back to Grand Hotel Palatino and to have another opportunity to show you the quality we strive to guarantee to our Guests. Kind regards Enzo Ciannelli Hotel Manager
      답변일: 2018년 10월 12일 금요일
      FH 그랜드 호텔 팔라티노
      10.0
      최고
      Dana / 체코
      개인 여행자
      클래식 더블
      2018년 4월 | 2박
      Great hotel and great location”
      FH Grand Hotel Palatino is one of the best options in case you want to explore Rome little bit on your own but have no time. Service is very good, hotel staff is very attentive, friendly and will really make you feel like at home. Rooms are comfortable, clean and airy. I would definitely recommend this hotel to all solo travellers since the area is very safe.
      작성일: 2018년 4월 10일 화요일
      Thanks a lot for your kind review. Hope to welcome you back to Grand Hotel Palatino. Sincerely Enzo Ciannelli Resident manager
      답변일: 2018년 5월 15일 화요일
      FH 그랜드 호텔 팔라티노
      10.0
      최고
      Ling / 미국
      청소년 동반 가족
      더블 슈페리어
      2018년 7월 | 4박
      Next door to the Colosseum ”
      Very convenient and comfortable.
      작성일: 2018년 8월 12일 일요일
      Dear Guest we thank you for your nice review and hope to welcome you back to Grand Hotel Palatino in the next future. Sincerely Enzo Ciannelli Resident Manager
      답변일: 2018년 8월 13일 월요일
      FH 그랜드 호텔 팔라티노
      8.0
      우수
      Mei / 미국
      청소년 동반 가족
      Twin/Double room - Comfort
      2018년 6월 | 4박
      매우 좋음”
      Beds are comfortable , good size room and lots of restaurants around the corner.
      작성일: 2018년 7월 2일 월요일
      Thank you!
      답변일: 2018년 7월 2일 월요일
      FH 그랜드 호텔 팔라티노
      12345
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