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가격 대비 만족도8.0
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이용후기 - Agoda (129)이용후기 - Booking.com (710)
7.9
/
10
숙소 청결 상태7.8
부대시설7.5
위치8.8
객실의 안락함 및 쾌적성7.4
서비스7.8
가격 대비 만족도8.0
실제 이용 투숙객 작성 / 제공: Agoda
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English
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도미토리 (여성)
6 베드 도미토리 내 1인 예약 (혼성)
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[100% 실제 이용후기 79건 보기 중]
1234
10.0
최고
IN / 대한민국
개인 여행자
도미토리 (여성)
2017년 11월 | 1박
관리가 잘 되는 호스텔”
관리가 잘 되는 호스텔. 딱 하나 아쉬운건 너무 잘 흔들거리는 침대.
작성일: 2017년 11월 17일 금요일
Thank you IN :) Management appreciates your kind comments. All the best for your future travels.
답변일: 2018년 7월 11일 수요일
온 탑 백패커
4.0
YENJUNG
개인 여행자
도미토리 (여성)
2018년 9월 | 2박
무난함”
I booked the female room. But one night, a male seems drunk , he got into the female room at midnight. We were so scared and still counldn't figure out how did he get in the room.
작성일: 2018년 10월 5일 금요일
8.8
우수
SITI / 말레이시아
개인 여행자
더블 트윈룸
2017년 12월 | 2박
nice”
nice to stay
작성일: 2018년 9월 26일 수요일
8.8
우수
yahaira / 호주
개인 여행자
도미토리 (혼성)
2018년 9월 | 1박
It’s quite modern and clean”
It’s a good price for the location and facilities. Breakfast included is nice
작성일: 2018년 9월 24일 월요일
9.6
최고
Shui / 홍콩
개인 여행자
도미토리 (여성)
2018년 8월 | 2박
최고”
Very clean and tidy. Very nice to have hair dryer provided in bathroom free of charge. Very convenient to have USB charging ports in rooms. But just the kitchen is closed for cleaning between 10:00 and 13:00 is a bit inconvenient for preparing lunch. Highly recommended!
작성일: 2018년 9월 10일 월요일
10.0
최고
Cheryl / 뉴질랜드
커플
디럭스
2018년 6월 | 2박
Great”
This was perfect for our needs. Extremely close to city centre and Moana Pool which was the purpose of our visit. Very helpful staff and lovely tidy clean room.
작성일: 2018년 6월 8일 금요일
Thank you very much Cheryl :) We appreciate your positive feedback and hope to have you stay with us again next time you are in need of accommodation in Dunedin! Kind regards, Ontop Management
답변일: 2018년 7월 10일 화요일
온 탑 백패커
6.8
양호
Manissara / 태국
개인 여행자
도미토리 (여성)
2017년 7월 | 5박
양호”
Love the Location, Place is quite small but acceptable if you want to save money
작성일: 2018년 4월 25일 수요일
Thank you for your review, we are happy to know you appreciated our central location. Our focus is youth backpackers on a budget so it is great you acknowledged the affordability of our Hostel. All the best, Ontop Management
답변일: 2018년 7월 10일 화요일
온 탑 백패커
8.8
우수
Man / 호주
개인 여행자
6 베드 도미토리 내 1인 예약 (혼성)
2018년 3월 | 1박
Perfect home for backpacker”
Right in the middle of the city centre. Friendly staff. Toilet is clean. No need to wait for toilet or shower. Bunkbed is nice and tidy. Kitchen is spacious. All utensils provided. The lounge is comfortable. No Free WIFI. Highly recommend for backpacker or single traveler without a vehicle.
작성일: 2018년 4월 8일 일요일
Thank you very much for your review. We have unlimited, fast-fiber WiFi of which you can access from everywhere in the hostel. It states this when you book and when you check in, but if you are unsure all you have to do is ask one of our friendly staff members at reception. We are ecstatic about all of the wonderful feedback you have given us about the cleanliness and facilities. All the best for your future travels. Kind regards, Ontop management
답변일: 2018년 7월 10일 화요일
온 탑 백패커
8.0
우수
Silvana / 네덜란드
커플
더블 트윈룸
2018년 3월 | 3박
매우 좋음”
Good location, 1 min. walking to stores and restaurants. Good hostel, clean, enough bathrooms and showers, free breakfast (milk, cereal, bread, spreads). In the evening you might hear music from the poolhall downstairs. Overall good place to stay in Dunedin
작성일: 2018년 3월 26일 월요일
Thank you Silvana for taking the time to review us. We appreciate your positive comments in regards to the location, cleanliness of facilities and the complimentary breakfast option we offer all guests daily. If there is ever any disruptive noise coming from the premises please do not hesitate to alert staff immediately and we will deal to it accordingly. All rooms are sound proof and this is usually not an issue as we have designed the Hostel with these factors considered however we will definitely take in this feedback and monitor closely. Kind Regards, Ontop Management
답변일: 2018년 7월 10일 화요일
온 탑 백패커
8.4
우수
Angel / 호주
개인 여행자
도미토리 (여성)
2018년 2월 | 1박
Great location n facilities ”
Staff need to be cool and chill and of course willing to be helpful for the information. I found only Caroline is the best staff apart from other unfriendly staff members.
작성일: 2018년 2월 16일 금요일
Thank you Angel for your review. It is lovely to hear you enjoyed our central location and facilities. Unsure what you mean about staff needing to be cool and chill. We have great staff here at Ontop of whom offer many different positive qualities and I apologise if you felt like the person who served you did not seem interested in assisting with inquiries. We have not had a staff member named Caroline or close to Caroline working for us so mistaking Ontop for a different hostel is a possibility :) All the best, Management
답변일: 2018년 7월 10일 화요일
온 탑 백패커
6.4
양호
Dan / 중국
개인 여행자
6 베드 도미토리 내 1인 예약 (혼성)
2018년 1월 | 1박
Hostel is fine, co-dwellers were awful ”
Pricing and location were great. That being said, the other people in the form came back at 3:30am, turned on the overhead light, left it on, did nothing to consider the other, SLEEPING, residents of the room. After a time, I had to turn the light off for them as they relaxed on their phones in bed. Later that morning, one of their phone alarms went off and they refused to wake and turn it off. So I took the opportunity to use the bathroom, and stepped in vomit upon entering. I left early that morning, eager to get out. The front desk didn't even ask me how my stay was, because I'm sure they already knew how it was. Like I said, the place is Great, but the low cost attracts the worst kind of travelers and the hostel males no excuse for them. If you are an inconsiderate douschebag, then this place is perfect for you. If you would like a place to get a good night's sleep on a budget, I suggest you find some place else.
작성일: 2018년 2월 4일 일요일
Dan, interesting read. This comes across like a release of frustration instead of useful feedback. It is unfortunate you had such an unpleasant nights sleep however the recollection of your experience is mostly a reflection of other guests. Firstly, dorm rooms are shared spaces. This is the risk of which you take when booking. We have private rooms onsite. We cannot guarantee how respective and considerate the guests you are peered with are. We have management onsite 24/7. If you call the Hostel number given to you at check in or after hours contact number which is displayed in the kitchen and foyer entrance they will be able to assist with any disruptions on your behalf immediately. We are not mind-readers. We are sorry we did not ask, however you could of reported the vomit incident and communicated these issues while in front of us. Name calling is a very unfair generalization as it implies all of our guests are inconsiderate douchebags which cannot be further from the truth.
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온 탑 백패커
10.0
최고
QIANTING / 중국
개인 여행자
도미토리 (여성)
2017년 7월 | 3박
All good except for the late check in fee”
Good location and service, free breakfast, 24 hours hot water shower, everything is good except for your late check in fee. You haven’t been noticed that you have to pay extra $20 for late check in until you phoned them you’ll be late because of the bus regular timetable.
작성일: 2017년 12월 23일 토요일
Hello Qianting, thank you for your review. I hope you did not shower for 24 hours haha :) We are super glad to hear you loved your experience at our hostel. Reception hours are from 7:30am - 10pm. Guests that arrive later than 10pm are required to pay a late fee if they still wish to keep their booking. The reason for this is because we have to pay a staff member that is available to remain onsite to check you in. We cannot leave keys on the premises as we are located on a main street of Dunedin city and you need your key card to gain access into the building. We do not synchronize service hours with other companies however there are 24/hour accommodation providers that do so. It was a pleasure hosting you and we wish you all the best on your future travels. Kind regards, Ontop Management
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온 탑 백패커
2.8
Zhongyuan / 중국
커플
디럭스
2017년 11월 | 1박
Very disappointing check-out experience”
We arrived at reception to checkout at 10:12 am. The staff told us they won't return us $40 deposit because we're later than the required checkout time 10 am. More disappointing is the staff's attitude. When I went to checkout, after I said "Good morning" to the staff, she immediately burst out "You are late" with poker face, and kept blame me for being late. Other minor complaints: - free WiFi only has 500MB, the worse is most of the time I couldn't access internet at all with the WiFi. - no lift, so carry luggage to 2nd floor on your own. It's not big issue to us. But if your luggage is heavy and you meet that unfriendly staff, don't expect any help. - no cold water at breakfast. In this hotel I met the rudest New Zealander and the most unfriendly checkout policy ever seen.
작성일: 2017년 12월 3일 일요일
You have two and a half hours to check out on time. We state that late check outs will result in the loss of your security deposit on the form you are required to fill in when you arrive so you are well aware of this on the day of departure. We have these systems and policies in place to ensure each guest follow the same set of rules making it a fair and smooth running experience for all involved. Late check outs delay the cleaning process therefore holds up workers and the check in process for new arrivals that day. If guests believe they are entitled to exceptions of the rules, there will be consequences. It is unfair that majority of guests respect the check out time and a small majority think they are superior to it and then find themselves frustrated when deposits are forfeited. The hostel is clearly promoted "ontop" of a poolhall. There is no lift as the guest rooms are situated across just one level. Free cold water available at all times via the tap in kitchen.
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온 탑 백패커
8.0
우수
Ting-Yun / 뉴질랜드
커플
디럭스
2017년 8월 | 1박
매우 좋음”
great location!
작성일: 2017년 10월 8일 일요일
Thank you Ting-Yun :) We hope you had a lovely time here in Dunedin. Kind Regards, Ontop management
답변일: 2018년 7월 11일 수요일
온 탑 백패커
8.4
우수
Iwan / 인도네시아
개인 여행자
더블 트윈룸
2017년 9월 | 4박
우수”
Heater was on timer, so stopped operating after every half hour. It's annoying and cold at night when asleep. Had to get up to press ON switch every half hour.
작성일: 2017년 9월 13일 수요일
Thank you Iwan for your feedback :) We do this for safety and energy conservation reasons. We have many extra blankets available at reception for no extra cost you just had to communicate sometime during your 4 night stay with our friendly staff that you were feeling the cold at night. We hope you enjoyed the other features Ontop has to offer and all the best for your future travels. Ontop Management
답변일: 2018년 7월 11일 수요일
온 탑 백패커
9.6
최고
Kee / 말레이시아
개인 여행자
6 베드 도미토리 내 1인 예약 (혼성)
2017년 7월 | 3박
Excellent location in the heart of Dunedin”
Nice and clean place with friendly staff.
작성일: 2017년 8월 3일 목요일
Thank you Kee for your absolutely wonderful review :) We wish you all the best on your travels. Kind Regards, Ontop Management
답변일: 2017년 8월 4일 금요일
온 탑 백패커
9.2
최고
Ngoc / 미국
개인 여행자
6 베드 도미토리 내 1인 예약 (혼성)
2017년 7월 | 2박
Located above a bar and prime location”
This is prime location and within walking distance to the Otago Museum and other fun areas. Staff was nice and friendly as well. Place was clean. Wifi is 500Mb/dollar so could be better, but hey it's good enough.
작성일: 2017년 7월 23일 일요일
Thank you very much for your amazing review :) We appreciate your feedback regarding the high standard of cleanliness and friendly staff. We have to put some control on the WiFi usage so that it works fast and efficient for all guests and that it is fair usage for everyone. We allocate each guest 500MB daily FREE. Any extra is just $1 per code or free with any purchase at the bar. To purchase WiFi on phone networks it is $20 per GB just to put cost into perspective. We hope you enjoyed your time here in Dunedin. Kind Regards, Management
답변일: 2017년 8월 4일 금요일
온 탑 백패커
8.4
우수
Comet / 뉴질랜드
개인 여행자
6 베드 도미토리 내 1인 예약 (혼성)
2017년 6월 | 2박
Nice place nd staff are so helpful”
Very convenient nd in the centre Of centre .
작성일: 2017년 6월 24일 토요일
Thank you Comet for your kind positive review! Staff appreciate your wonderful comments, we are happy to be of assistance! All the best, Ontop Backpackers
답변일: 2017년 7월 9일 일요일
온 탑 백패커
7.2
좋음
Michael / 뉴질랜드
개인 여행자
싱글룸
2016년 12월 | 2박
좋음”
Good Points: -Reasonable price -Decent location -Free basic breakfast -Clean Bad Points: -Window was up at very high level - like a prison cell. -Electricity supply to rooms was on a timer - you had to keep pressing a button every hour or so to reactivate it - terrible for charging devices. -Heating was via noisy bathroom type fan heater, also on a timer that turns it off after an hour. Would be terrible for Dunedin winters. -Toasters in kitchen were broken - you had to hold the lever down the whole time for bread to toast.
작성일: 2017년 4월 3일 월요일
HI Michael, thank you for taking the time to review our wonderful hostel. Your positive feedback about location, cleanliness and affordability are appreciated as this is very important when providing accommodation for backpackers on a budget! We apologise you had an inconvenient time making your complimentary breakfast, you just needed to report the broken toaster to reception as staff were unaware of this being an issue as only guests use these appliances. We have spare toasters when incidents like this occur. The rooms have sockets and USB points. The sockets are on timers due to safety and energy saving purposes. The USB points however are 24/7 charge. Due to the design of the building, the windows have to be up high to gain natural sun light into each room. If they were placed lower, they would be looking into the room in front. It offers great privacy in the rooms and if you have trouble opening and closing them you just have to let our friendly staff know and we can assist.
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온 탑 백패커
4.8
Hera / 일본
청소년 동반 가족
도미토리 (혼성)
2017년 3월 | 3박
10-1pm toilet closed”
Toilets closed 10-1pm. Bed bugs biten 6 places. Room was narrow. Young rude racist guets in my room. Mens young guests was kindly.
작성일: 2017년 3월 28일 화요일
Hello Hera, we are very confused as to why you did not report your bites to reception. This is the first we have heard of this happening to you. In the 4 years I have been with Ontop, I have yet to experience a case of bed bugs with-in the Hostel. Going forward you need to communicate any health issues with hostel management as bed bugs are very serious and contagious needing to be dealt with efficiently. All of your luggage needs cleaned and the whole room will be on lock down until proper procedure is completed. You cannot enter another Hostel with bugs. We apologise for other guests behavior during your stay however this does not reflect directly at the hostel. We would of been happy to move you into the female only dorm option for your comfort if we were made aware of this mistreatment while you were on the premises. Kind Regards, Ontop Management
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온 탑 백패커
1234
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