순 이 빌라 바이 안카사 호텔 앤 리조트 (Sun Yi Villas by Ancasa Hotels & Resorts)
순 이 빌라 바이 안카사 호텔 앤 리조트 (Sun Yi Villas by Ancasa Hotels & Resorts)
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2.5
사진 보기(총 16개) 순 이 빌라 바이 안카사 호텔 앤 리조트 (Sun Yi Villas by Ancasa Hotels & Resorts)
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순 이 빌라 바이 안카사 호텔 앤 리조트 (Sun Yi Villas by Ancasa Hotels & Resorts)

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4.2
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공항까지의 거리4.5 km
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2017년 9월 1일부터 말레이시아 정부의 규정 사항에 따라 말레이시아 국적자 및 말레이시아 장기 거주자/영주권 취득자가 아닌 투숙객에게 객실당 1박 기준 RM 10.00의 관광세가 부과됩니다. 이러한 세제 체계 변화로 청구되는 세금이 변경되며, 체크아웃 시 추가로 요금을 지불해야 함을 알려드립니다.

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이용후기 - Booking.com (1)이용후기 - Agoda (30)
7.9
매우 좋음
숙소 청결 상태7.8
위치8.1
객실의 안락함 및 쾌적성8.1
서비스8.9
가격 대비 만족도7.2
실제 이용 투숙객 작성 / 제공: Agoda
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12
6.0
Manfred / 말레이시아
커플
2016년 1월 | 1박
Beautiful resort let down by maintenance”
Location, Staff, Facilities
We booked into Sunyi Villas for the weekend, unfortunately our trip did not turn out as planned. Finally we got in touch with Ancasa and they provided us with the contact number to Jerejak Rainforest Resort (04 658 7111) which is in the same premise as Sun Yi. All this just to get the ferry schedule which could have been easily provided on a website or email. Upon arrival the room was dirty (visible dust on ceiling fan and bugs on bed) and there was no water. We had to call maintenance to turn on the main pipes. TV had no reception. WiFi was available "in limited places", which meant the hotel lobby, but there was no internet access when we connected to the WiFi. We went for dinner as all meals were supposed to be provided, but the staff couldn't explain what we could have or how much we could order. Half of the items on the menu weren't available. Breakfast was also not very palatable which is a major issue when you are on an isolated island resort. We decided that we wanted to check out earlier as the hotel didn't meet our expectations. Fortunately the staff were very helpful and understanding and allowed us to check out earlier. However, we had trouble getting a refund from Agoda as Agoda could not get in touch with the resort due to the wrong contact information being posted up. We had to call Agoda and pass the phone manually to the hotel office to get our cancellation through. I have to stress that despite all of this, the staff were very understanding of our situation and did their best to accommodate our requests. The hotel manager apologised to us and explained that they are in a transition period. A real pity as the location is beautiful and peaceful and the rooms are quite nice, just let down by poor maintenance, management and amenities. Hopefully Ancasa will take note and make the necessary improvements.
작성일: 2016년 1월 6일 수요일
9.0
최고
Carnyn / 말레이시아
커플
2015년 5월 | 1박
Hidden Jewel in Jerajak Island”
Quiet/Nature/Relax
Perfect!
작성일: 2015년 11월 16일 월요일
9.0
최고
Carnyn / 말레이시아
커플
2015년 5월 | 2박
Good Villa hidden in Jerajak Island”
Quiet/Nature/Relaxing Massage
Perfect!
작성일: 2015년 11월 16일 월요일
9.7
최고
Imad / 오만
커플
2015년 8월 | 1박
Great hotal”
Loctaion and pool
nil
작성일: 2015년 8월 27일 목요일
4.3
Wan / 말레이시아
청소년 동반 가족
2015년 6월 | 1박
Disappointed ”
Private, Tranquil, Activities
I been to this hotel one year ago, and the review i gave was superb. However, this is the 2nd time i booked with this hotel, and i did not notice it is under Ancasa Hotels & Resorts. The previous owner sold the hotel, and i knew it one day before my stay, and totally disappointed. Things totally different, food is suck, swimming pool is dirty, bar by the pool is messy, those quality amenities is not there, what a big disappointment for the birthday. The manager explained that the previous owner from Poland sold to them, and they have reduce the price compare to the previous, yet it still not worth. All I can say, it is a waste for not maintaining well the good villas and facilities left over.
작성일: 2015년 8월 19일 수요일
6.7
양호
Sunita / 파키스탄
커플
2015년 5월 | 1박
VALUE OF MONEY”
ROOM,SERVICE,FOOD
ALL OK
작성일: 2015년 8월 18일 화요일
4.7
XueXin / 싱가포르
커플
2015년 7월 | 3박
Great Team of Staff”
Staff's, service, isolated
We encountered a number of problems 1, they took a very long time to reply our emails. when they did reply, they didn't answer our question. 2, when we tried to call them, even in Penang, no one picked up. 3, Uncertain of how we could make it to this little island, we called Agoda, and they said they managed to get through. So they gave us another number. This number however was to Ancasa in KL! The only saving grace was that the staff at Ancasa KL gave us the personal contact numbers of 2 of the staffs in Penang, and once we got into contact with them, everything smoothed out. So what was the problem? The local staff at Penang, provided us the following info. 1, Sun Yi Villa's website is no longer in service. 2, Either something wrong with the telephone line or the line is unmanned. 3, The 'all meals included' line is obsolete 4, No free flow of wine The room which they provided us had a nice bed, great view, and also a load of milddew. As my wife has bad sinus, we had to move. Unfortunately all of the rooms in Sun Yi Villas had milddew, they moved us to the resort. Once we moved there, everything became better. Although our beddings were changed daily, we'd encounter new problems everyday. Some of the beddings shoe print marks, rust stains, etc... The shower room was big. but on the 1st & 3rd day, the water pressure was just bad. On the 2nd day, the heater problem seemed to be fixed, and the water pressure was great. That said, the staff's service was awesome. They seem to have a very good work culture and it made the experience really great. The F&B staff would also take the effort to remember your preference. All in all, I glad that we stayed there for more than 2 days, cos if we didn't, the whole experience of trying to make our way to the island was just bad. But the time spent there made it all up.
작성일: 2015년 7월 29일 수요일
6.7
양호
tan / 말레이시아
커플
2015년 7월 | 1박
Not Value For Money”
Room...Environment...Massage
Room very clean,environment very good for relax and very enjoy the baliness massage but lousy restaurant and not much choice for breakfast.Not worth it for this rate.
작성일: 2015년 7월 22일 수요일
3.3
Dania / 말레이시아
그룹 여행객
2015년 7월 | 1박
Biggest regret”
Sun Yi Villas by Ancasa Hotels & Resorts
My sister, bestie and I wanted to have a girls night out and we thought it be nice to spend a night here. Turned out to be a disaster and nightmare. The worst ever service I experienced.. being also in the hospitality industry, I think I know a thing or two about service. Staffs were unfriendly and unpleasant and disrespectful... We were very disappointed. Especially this particular staff a.k.a F&B MANAGER( I think he has to sent for P&R training) it will definitely be my first and last, definitely not worth spending that much and u get a treatment. My sister definitely had a "great" birthday celebration indeed..
작성일: 2015년 7월 20일 월요일
6.7
양호
Andrew / 영국
커플
2015년 4월 | 2박
Great staff. Nice rooms. but....”
Really courteous staff - IMHO possibly the best hotel staff in Malaysia. Nicely appointed villas. Good place for a relaxing short break
Sun Yi Villas offers nice rooms, a peaceful environment and exceptionally good staff.... Unfortunately this is let down by the F&B. Would really like to return here - provided they can offer better choice and quality in the restaurant.
작성일: 2015년 5월 6일 수요일
10.0
최고
Peter / 호주
개인 여행자
2014년 11월 | 5박
Paradise Island”
Quiet, No children, Privacy
Sun Yi villas is everything it claims to be. The staff exude care and concern for your peace and well being. The ability to only have to choose when you want something and it is there is magical and for those of us who do not have the ability to have pampering in our usual lives, this is the holiday to indulge in those moments. Nothing is so over the top that it reeks of lavishness but is that little bit above the average persons dream so presents glamor that is affordable and makes anyone feel comfortable. The food choices are designed to individual tastes and created daily to order. A wide variety of beverages are included free including alcohol at certain times of the day. A special mention to Gary the Chef, Daniel and Stephanie the wonderfully professional and friendly Bar and Waiter staff and the Manager Vikneswaran who personally drove us on our departure transfer, which was again included. What and amazing time. Thanks you all very much.
작성일: 2014년 11월 25일 화요일
9.0
최고
Lee / 싱가포르
커플
2014년 11월 | 2박
Perfect venue for retreat!”
The staff were very polite & attentive to our needs. The Chef cooks a variety of cuisines very well. The whole stay was hassle-free, from airport to my next hotel. Thanks for the excellent service!
We enjoyed the stay very much! The tranquillity and the exclusivity of the place makes it the perfect venue for our spiritual retreat. The all-inclusive package is great cos we didn't have to bother about anything and could spend time with God. We felt totally refreshed after the stay! A big thank you to all at Sun Yi Villa for this awesome experience!
작성일: 2014년 11월 22일 토요일
8.7
우수
CHERYL / 싱가포르
커플
2014년 10월 | 2박
Your Own Island”
Private, great service, all-inclusive
As we were the only guests on the island during our stay, it was really great. The pool was like our private pool. The pool was a little small but it was ok for us since we were the only ones there. As it is located within the nature, do expect ants, cockroaches, millipedes etc. But it wasn't too much of an issue as it wasn't really a disturbance during the stay. The all-inclusive package ensures that you are well-fed the moment you are up. Drinks and food served since 730am. Breakfast, lunch, tea, canape and dinner. The services was superb, the crew would do anything for you if they can. The manager, Alma arranged the boat transfer for us even though it wasn't according to the boat schedule. Every service was like a personal touch. The complimentary Balinese massage was also great, it wasnt the usual oily rubbing, the pressure was good and was really rejuvenating. Thank you for the great experience! Shall make this our yearly retreat!
작성일: 2014년 10월 19일 일요일
8.0
우수
Lou / 말레이시아
청소년 동반 가족
2014년 9월 | 2박
A "sunyi" nearby getaway!”
Lush rain forest greenary, attentive and good customer service and lots of food!
The island Jerajak was not something I knew about until I chanced on it via Agoda. No regrets as I would aliken it to a holiday much like Club Med's albeit the activities! It gave the whole family a new perspective of Penang...a relaxing, nature filled quick getaway. We will definately be back.
작성일: 2014년 9월 18일 목요일
9.7
최고
Wan / 말레이시아
커플
2014년 5월 | 1박
Great & Wonderful”
Privacy, Relax, Attentive Staff
I reserved the stay to enjoy my Chinese calendar birthday. The staff have upgraded me to executive suite, which is a stand alone villa. It would be a big gift i received. The villa is surrounded by nature, plants, trees... i just love it very much. No car sound, no busy road, no busy human life. It can be concluded as a natural escape from the busy life we have. This is a all inclusive package, they "feed" us full all the day, and the meals provided are delicious and quality. You may request in room dining or in the restaurant by the pool with sea view and overlooking the Penang main island. The non alcoholic drink are unlimited provided all the day. The package have included the 30 minutes relaxation essential oil massage. This is balinese massage with very good scents of relaxation oil, making us totally relax and calm down our busy mind. We can enjoy the massage with sea breeze, bird song and the malay instrument music. The staff have arranged everything, as you just told them the time for meal or massage. I like this consideration package, as i do not need to worry anything by myself, i just need to sit down and relax. The package charges is worth to everything. I love it.
작성일: 2014년 6월 2일 월요일
9.7
최고
Graham / 영국
커플
2014년 4월 | 2박
Perfect. Lovely setting. Staff were brilliant.”
Staff. Setting. Room.
Perfect. Staff really attentive.Lovely setting and rooms.
작성일: 2014년 5월 6일 화요일
9.0
최고
Desiree / 네덜란드
그룹 여행객
2014년 5월 | 3박
Very nice rooms, incredibly attentive staff”
all-inclusive concept with choices, very friendly staff, great massages
We enjoyed the environment and the room. The area around the pool was relaxing and with a great view. Food was good and staff was really taking care of us. Massages were superb. It was easy to take the boat to visit Georgetown.
작성일: 2014년 5월 5일 월요일
10.0
최고
Michelle / 호주
커플
2014년 4월 | 4박
Secluded and relaxing”
View, location and service
작성일: 2014년 4월 27일 일요일
7.3
좋음
Eugenie / 캐나다
커플
2014년 1월 | 1박
Quiet, relax, private.”
Private, isolate, quiet.
It was ok. I little too quiet. But I think it will fit people who wanted the privacy.
작성일: 2014년 2월 5일 수요일
8.3
우수
Soon / 말레이시아
커플
2013년 11월 | 1박
Relax,peaceful,comfortable”
Comfortable bed & room,good foods,nice swimming pool with awesome view
It's highly recommended for couples or honeymooners.We were the only couple on that day & we were treated like king & queen during the stay,so exclusive,thanks to all the friendly and attentive staffs at Sun Yi! We had a room upgraded for free with living room,very big room with super comfortable bed! The foods are good and we like their Balinese massage with the great environment.It was heavenly when we swim with the sunset in the evening.We think its really worth for what we've paid.
작성일: 2013년 12월 23일 월요일
12
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