더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)
더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)
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 더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)

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숙소 위치 확인 더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)
숙소 위치 확인
우수
위치 평가
8.8
사진 보기(총 54개) 더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)
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관심 상품에서 삭제됨
2017

더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)

우수한 위치
더 카스카즈 호텔 앳 선시티 (The Cascades Hotel at Sun City)에 문의하기
우수
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8.0
가격 대비 만족도7.1
도심까지의 거리:45.0 Km
숙소 위치 평가 점수8.8
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객실 선택
8.5
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객실의 안락함 및 쾌적성
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  • 240 m²
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럭셔리 (Luxury)
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슈페리어 패밀리 (Superior Family)
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슈페리어 럭셔리 (Superior Luxury)
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럭셔리 패밀리 (Luxury Family)
럭셔리 패밀리 (Luxury Family)
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싱글 럭셔리 (Single Luxury)
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Single 디럭스 수페리어 (Single Deluxe Superior)
Single 디럭스 수페리어 (Single Deluxe Superior)
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2018년 8월 13일부터 2018년 9월 9일까지 일시적으로 수영장 이용을 할 수 없습니다. 해당 기간 숙소는 투숙객을 위해 대체 장소를 제공합니다.

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이용후기 - Agoda (60)이용후기 - Booking.com (1072)
여행자 유형 선택
숙소 청결 상태8.2
부대시설7.8
위치8.8
객실의 안락함 및 쾌적성8.5
서비스7.7
가격 대비 만족도7.1
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123
6.0
Peter / 영국
커플
슈페리어 럭셔리
2018년 5월 | 3박
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
작성일: 2018년 5월 26일 토요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
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더 카스카즈 호텔 앳 선시티
7.2
좋음
Timothy / 아일랜드
커플
슈페리어 럭셔리
2018년 3월 | 1박
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
작성일: 2018년 4월 23일 월요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 5월 3일 목요일
더 카스카즈 호텔 앳 선시티
4.8
Goolam / 남아프리카 공화국
유아/아동 동반 가족
럭셔리 트윈
2018년 3월 | 4박
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
작성일: 2018년 4월 2일 월요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
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더 카스카즈 호텔 앳 선시티
7.6
매우 좋음
MAJEDI / 남아프리카 공화국
커플
럭셔리 트윈
2018년 1월 | 4박
매우 좋음”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
작성일: 2018년 3월 5일 월요일
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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더 카스카즈 호텔 앳 선시티
8.8
우수
Alexei / 미국
커플
패러플리직 룸
2018년 2월 | 4박
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
작성일: 2018년 3월 3일 토요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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더 카스카즈 호텔 앳 선시티
10.0
최고
Jacqui / 영국
커플
럭셔리 트윈
2018년 2월 | 2박
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
작성일: 2018년 2월 28일 수요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
8.0
우수
Ashita / 남아프리카 공화국
청소년 동반 가족
럭셔리 트윈
2017년 10월 | 2박
매우 좋음”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
작성일: 2017년 10월 28일 토요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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더 카스카즈 호텔 앳 선시티
9.6
최고
Priyanka / 인도
커플
럭셔리 트윈
2017년 9월 | 1박
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
작성일: 2017년 9월 17일 일요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
8.8
우수
badr / 사우디아라비아
유아/아동 동반 가족
럭셔리 트윈
2017년 9월 | 4박
우수”
The Elevator need maintenance
작성일: 2017년 9월 12일 화요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
8.0
우수
Frederick / 남아프리카 공화국
유아/아동 동반 가족
럭셔리 트윈
2017년 4월 | 5박
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
작성일: 2017년 4월 28일 금요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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더 카스카즈 호텔 앳 선시티
4.8
Veloshnee / 남아프리카 공화국
커플
럭셔리 트윈
2017년 3월 | 2박
무난함”
Not wat I expected.
작성일: 2017년 3월 22일 수요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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더 카스카즈 호텔 앳 선시티
9.2
최고
Kathija / 남아프리카 공화국
커플
패러플리직 룸
2017년 2월 | 3박
Excellent”
Loved th security n cleanliness
작성일: 2017년 2월 20일 월요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
6.4
양호
Nicolas / 남아프리카 공화국
커플
럭셔리 트윈
2017년 2월 | 2박
NA”
NA
작성일: 2017년 2월 16일 목요일
Thanks for staying with us.
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
8.8
우수
Gary / 남아프리카 공화국
커플
럭셔리 트윈
2017년 1월 | 2박
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
작성일: 2017년 1월 30일 월요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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더 카스카즈 호텔 앳 선시티
9.6
최고
Boniswa / 남아프리카 공화국
청소년 동반 가족
패러플리직 룸
2016년 12월 | 1박
Excellent ”
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
작성일: 2016년 12월 25일 일요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
8.4
우수
Avril / 남아프리카 공화국
그룹 여행객
럭셔리 트윈
2016년 4월 | 1박
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
작성일: 2016년 12월 14일 수요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
2.4
Mick / 남아프리카 공화국
출장 및 비즈니스
럭셔리 트윈
2016년 11월 | 3박
Not good”
Very over priced for what you get!
작성일: 2016년 11월 28일 월요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
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6.3
양호
Manfred / 나미비아
커플
럭셔리 트윈
2015년 12월 | 4박
The Cascades Hotel at Sun City”
rooms, variety and outdoors activities
작성일: 2016년 1월 7일 목요일
Thanks for staying with us. We appreciate your feedback!
답변일: 2018년 3월 7일 수요일
더 카스카즈 호텔 앳 선시티
6.3
양호
Howard / 남아프리카 공화국
개인 여행자
슈페리어 럭셔리
2015년 10월 | 1박
Great Hotel but missing 5 star polish”
Location location location
The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.
작성일: 2015년 10월 20일 화요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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8.3
우수
Fatma / 말레이시아
유아/아동 동반 가족
슈페리어 럭셔리
2015년 9월 | 2박
Travelling with young children”
Strategic, Luxury room and Awesome Breakfast
We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!
작성일: 2015년 9월 30일 수요일
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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