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Koh Chang Grand Orchid Resort and Spa
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5.0 Location score
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Koh Chang Grand Orchid Resort and Spa

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Review score
From 87 reviewsSee what guests said
5.5
  • Sauna

  • Air conditioning

  • Balcony/terrace

  • Garden

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Room choices
Deluxe Orchid
...
  • Garden view
  • 48 m²/517 ft²
  • 2 single beds or 1 double b...
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Superior Orchid
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  • Garden view
  • 24 m²/258 ft²
  • 2 single beds or 1 double b...
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Family Room (4 Adults)
...
  • Nature view
  • 35 m²/377 ft²
  • 2 double beds
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Family (6 persons)
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  • 40 m²/431 ft²
  • Non-smoking
  • 3 king beds
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Verified guest reviews

Agoda Reviews (87)
3.6
Filter by guest type:
Cleanliness5.8
Facilities5.3
Location5.0
Room comfort and quality5.7
Service5.8
Value for money5.7
Food and dining4.9
Provided by verified guests of Agoda
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Room type
Superior Orchid
Deluxe Orchid
Family Room (4 Adults)
Family (6 persons)
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Showing 77 verified guest comments
12345
2.8
naw from Thailand
Family with young children
Family Room (4 Adults)
Stayed 2 nights in January 2018
Not impress
Overall, the place looks great, their decoration was beautiful. The first thing I checked out was the pool, there were 2. The bigger one was very dirty. I was disappointed in how they maintain their pools. You can clearly see that the pool was poorly maintained, dirt everywhere. We booked 2 big rooms, none of the TVs worked. We let the staff know, she said she will ask the technician to come in and take a look. Not sure if anyone ever showed up but after we came back from our dinner, the TVs weren't working. It was annoying but we are not here to watch TV so we let it go. The bedsheet was dirty. Yellow and black stain all over. When I pointed it out to the staff, the staff said the housekeeper changed it daily, but like I mentioned, stain all over the sheet. To me, that is not clean. Not sure to them. The breakfast was not good either. Tasteless. I don't usually write a review, but this is very bad that I have to write about. Not sure about other rooms, but the rooms we got, SUCK.
Reviewed January 05, 2018
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7.6
Anonymous
Family with young children
Family Room (4 Adults)
Stayed 2 nights in October 2017
Good
Nice hotel, everything was ok except the breakfast
Reviewed November 07, 2017
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4.0
Paula from Netherlands
Family with teens
Superior Orchid
Stayed 5 nights in December 2016
Not the best resort
The property is beautiful and big. The rooms are oke, good shower but the bed wasn't comfortable. Almost no one of the staff speeks English. Some of the extra facilities are not being used like the spa, bar and towel at the swimmingpool. The location is not near the centre so you will need to rent a motorbike or use the shuttleservice provided by the hotel.
Reviewed January 03, 2017
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8.0
Deon from Thailand
Family with young children
Family (6 persons)
Stayed 6 nights in April 2016
not getting value for money
I was very disappointed with the breakfast. It was not what I expected for the quality of premises and the beauty of the resort. The plus point about the resort is the staff are great.
Reviewed April 09, 2016
1 traveler found this review helpful. Did you?|
4.4
Suriya from Australia
Family with young children
Deluxe Orchid
Stayed 1 night in February 2016
Not a good place if you have family
When I got there the room not ready and we had to wait 5 hours for the room to be ready
Reviewed February 27, 2016
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6.3
Gerald from Thailand
Family with young children
Family Room (4 Adults)
Stayed 4 nights in December 2015
Poor Service
cost, large room
Poor service, poor maid service, poor breakfast......
Reviewed December 31, 2015
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2.0
Benjamin from United Kingdom
Couple
Deluxe Orchid
Stayed 2 nights in December 2015
Poor service, no hot water in deluxe suite.
Close to the pier and quiet
Deluxe room paid for no hot water, swimming pool area dirty and unclean. No swimming pool towel service available, a very disapointing stay as Koh Chang is beautiful and peaceful.
Reviewed December 31, 2015
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4.3
AHSAN from Pakistan
Family with young children
Superior Orchid
Stayed 2 nights in December 2015
Staff not know english. Brakefast is so so.
Ecnomical but its location is not good. Every time one has to take taxi for market or whitsand beach
We booked hotel for 2 nights stay but returned to our home after staying one night. Hotel is silent and no hustle and bustle
Reviewed December 30, 2015
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3.3
Benjamin from United Kingdom
Couple
Superior Orchid
Stayed 1 night in December 2015
Poor swimming pool service and staff issues
Quiet location
Swimming pool had a towel service area which was closed, beer cans littered around the swimming pool from days prior, no towel service!! Staff only remembered to put out sunlounger cushions at 5pm!!!
Reviewed December 30, 2015
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7.0
Piyachat from Thailand
Family with young children
Family Room (4 Adults)
Stayed 1 night in May 2015
comfortable place, easy to go to anywhere
close to ferry port, lovely swimming pool,many type of room
Vacation with family and friend.
Reviewed May 08, 2015
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12345
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