Koh Rong Resort
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Location
Very good
7.6
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Koh Rong Resort

Bungalow
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From 50 reviewsSee what guests said
6.2
  • Balcony/terrace

  • Fishing

  • Ticket services

  • Restaurants

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Room choices
7.6
Very good
Room comfort & quality
Deluxe Villa Double
...
  • Garden view
  • 80 m²/861 ft²
  • 1 king bed
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Real reviews from real guests

Agoda Reviews (50)Booking.com Reviews (7)
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Cleanliness6.6
Facilities5.2
Location7.6
Room comfort and quality7.6
Service5.5
Value for money5.8
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Showing 40 verified guest comments
1234
8.8
LIN from China
Couple
Deluxe Villa Double
Stayed 2 nights in February 2018
Common”
The hotel is common.But it's good in island.Because there is no many hotels in island.The room is big.But I don't like the Odor of perfume.It's close to coconut beach.The ticket from coconut beach to Sihanouk costs 15 dollars.The hot water and wifi can't be offered.The electricity is offered from 6pm to 9am.The signal of telephone is very poor.But the beach is pretty beautiful..
Reviewed February 26, 2018
4.4
Andrea from Canada
Couple
Deluxe Villa Double
Stayed 2 nights in January 2018
not worth it”
let me start by saying the rooms were very large and clean. The staff didnt really care about our stay. The rooms are not cleaned daily or at all during your stay. The pool was filled with gross rain water and has never been cleaned!! It has potential to be or was a beautiful resort but they have just let it go.
Reviewed January 31, 2018
2.8
Anya from United States
Couple
Deluxe Villa Double
Stayed 1 night in January 2018
DO NOT STAY HERE!”
Well, don’t even know what to start with to describe our bad experience at this property. First of all, don’t believe pictures or anything what is said on the website. Hotel is not the same what you see on photos. Hotel’s reception is missing, pool is not usable (it’s so dirty, stinky in one word disgusting that you even don’t want to walk by, and staff doesn’t care to clean it), WiFi does not exist (except of one spot on the beach where you can connect to a neighboring property), no ac, no electricity (even at night), no mosquito nets on the windows, poorly cleaned and maintained rooms and entire property is one messy trashy place. We have picked this hotel as it was rated as one of the best on the island, but instead it turned out to be a crappy place that falls apart and where staff doesn’t care about anything. After the check in we dropped our bags and ran to the beach without checking what the room had to offer. Only in the late afternoon, after we came back, we noticed how dirty shower and toilet was, sticky and dusty floor, cracks in the walls, bunch of spiders and bugs inside of the room, and the most important part was the air - it was unbearably stuffy, stinky and difficult to breath. We were hoping to open the windows and get some fresh air, but there were no mosquito nets so doing that was impossible. AC was on the wall, but it had no remote control or power, we were given fans but they didn’t improve the quality of air in the room and shortly after we got them electricity went out, so they stopped working. It was more comfortable to sleep on the beach in our sleeping bags than in a room. The water in a shower was very cold, a bath tub there was for decoration not a use, trash was on the grass and staircase near our “bungalow”, and no WiFi anywhere on premises. We are working online and chose this hotel with hopes to combine work and beach during one day, but after the sunset we were left counting the starts and getting fresh air. For many people it’s no
Reviewed January 27, 2018
2.8
Mark from United Kingdom
Family with teens
Deluxe Villa Double
Stayed 3 nights in January 2018
filthy and not what is advertised by you the filthy pool is unusable the staff non existent ”
No air conditioning as advertised, tv didn't work. staff living in tent in restaurant. Such a shame as Coconut Beach is beautiful location. restaurants along the beach had ALL the customers from this resort. named as So Wrong Resort. On arrival the filthy reception resembles the staff and their families living area. Our request for rooms to be cleaned was ignored
Reviewed January 26, 2018
8.8
Annabel from Cambodia
Couple
Deluxe Villa Double
Stayed 3 nights in January 2018
Excellent”
Beautiful hotel, beautiful location, brilliant food... but nothing in the hotel works, no hot water, no bath, no aircon, swimming pool broken. BUT we really really enjoyed our stay.
Reviewed January 22, 2018
2.0
Emma from United Kingdom
Couple
Deluxe Villa Double
Stayed 3 nights in January 2018
Horrendous ”
No hot water despite having a bath. filthy glass all over the property. The pool is thick in scum. The rooms have holes and crack all over. The staff do not care. There is litter all over the property. Agoda should remove from their listing. 100% disappointing.
Reviewed January 16, 2018
Dear Guest, When arrived at the hotel our staffs shows you around before check in, if you do not like the place we are happy to do a full cancellation with full refund, with no question ask. But you can't stayed for full 4 nights of your booking and check out. Called up Agoda and asked for full refund because you do not like the place. This is not very fair with your reviews. Regards,ot Management
Responded January 17, 2018
Koh Rong Resort
5.6
Sebastien from France
Couple
Deluxe Villa Double
Stayed 1 night in January 2018
DIY "resort" -power cut in the evening ”
We Initially had a dark room 102.After asking they gave us room 119 which is very bright with sea and garden view.Room was very big with king size bed perfect mattress, giant bathroom (bath tub and shower)Unfortunately we had no remote to control the AC so we had to climb the table to reach the AC button to switch it on until We asked for fan which they gave us .TV channels were not set so we had to add them ourselves.No phone in the room.Toilets were clogged 3 times on 4 days we had the housekeeping lady coming to unclogg .they don't clean your room until you ask. we asked once to clean our room then when we came back in the evening the room was made but the lady left the windows wide open so all kind of mosquitos insects and lizards were in our room.U'll have to ask for everything.The receptionist doesn't care at all,he's not efficient with little to basic understanding of English .You'll hardly find him cause he's almost never at the reception .So much to say...
Reviewed January 14, 2018
Dear Guest, Thanks you for your review. As stated on Agoda site, rooms come with fan only, no air con. This is on an island, there is no power line directly connected, electricity hour also stated clearly on Agoda page. Regards, Management
Responded January 17, 2018
Koh Rong Resort
6.4
Men from Cambodia
Couple
Deluxe Villa Double
Stayed 1 night in January 2018
70”
700
Reviewed January 13, 2018
10.0
Polina from Russia
Family with young children
Deluxe Villa Double
Stayed 3 nights in January 2018
A perfect place. Much better than we have expected”
It is a really fantactic hotel. And the rooms are more like huge villa than bungalow. The hot shower (available at electricity hours) and toilet were perfect!! I really do not understand most of the others reviews. We have stayed there for for 4 days and there were no problems at all. The swimming pool defiantly must be cleaned, but there is no need in it. The a/c didn't work but we were provided with a fan. We arrived to main pier and took a boat for 15$. Only at the beach we have found out that there is a direct ferry from Sihanukville to the Coconut beach. Also, the hotel has a kitchen with breakfasts (I saw in previous reviews that there is no that staff at all)! There is no wifi but we used the neighbor restaurant wifi) to sum up, we were really shocked by reviews and on our trip to Koh Rong we were thinking how to cancel our booking, but as a result it was the best experience within the Cambodian hotels for over our 15 days trip.
Reviewed January 08, 2018
5.6
Fernanda from Spain
Couple
Deluxe Villa Double
Stayed 4 nights in December 2017
I was fooled by the hotel description”
NOT RECOMMENDED. The hotel is ok - the problem is that they offer things that they don't have and you only find out when you arrive there. Examples: (the quotes below are from the hotel staff) I was expecting air conditioning (not in use due to "high power consumption"), no wifi (the staff told me they steal from neighbor hotels! but "unfortunately" the hotels keep changing the password...), no pool (forget about it, just decoration..."not clean"). I arrived on December 30th and was told that I could be refunded if I were not satisfied with the hotel...obviously all hotels in town were fully booked. Not fair - Agoda description and phots cheated us.
Reviewed January 08, 2018
1234
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