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KOI Resort and Spa Hoi An
Cua Dai Beach, Au Co Street, Hoi An, Cửa Đại, Hoi An, Vietnam, 560000 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cửa Đại part of Hoi An, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hoi An Ancient Town. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and indoor pool on-site.
Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities
Airport transfer
Valet parking
Shuttle service
Bicycles
Free Wi-Fi in all rooms!
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/1805134/-1/63a51f584a286a7c2d1ca0cd67dae742.jpg?ca=7&ce=1&s=1024x768)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/1805134/-1/3cf64e55a6dd8410f7bb0b65226b1677.jpg?ca=8&ce=1&s=1024x768)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/1805134/-1/63a51f584a286a7c2d1ca0cd67dae742.jpg?ca=7&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/1805134/-1/3cf64e55a6dd8410f7bb0b65226b1677.jpg?ca=8&ce=1&s=98x98&ar=1x1)
![Swimming pool [kids]](http://pix10.agoda.net/hotelImages/180/1805134/1805134_17021708520051080921.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/1805134/-1/de246b1eb350746595202b12e4fd5853.jpg?ca=8&ce=1&s=98x98&ar=1x1)
Spectacular resort, exceptional service, amazing food ”
The resort is absolutely beautiful. Well maintained and has a plantation Asian vibe. Our room was immense, with a well appointed bathroom and a lovely balcony. The staff all around are extremely welcoming and friendly. They really are concerned that you have the best experience with your stay. The food selection at breakfast is so vast, you have no idea where to start!. They really do make you feel like a welcomed guest. The trip into Hoi An is short, and well worth it. Stunning town. Absolutely would look no further than the Koi, and plan to always make this my home when in the area.
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Dear Martie, Thank you very much for your 10 points. We hope to welcome you back to discover more about this beautiful country. Our best regards
Exceptional”
This place is absolutely stunning. It was a nice & quiet change after visiting Hanoi for a few days and before heading on down to Ho Chi Minh. I was traveling with family and we had an amazing time. They have a shuttle that runs about 4-5 times per day taking you into Hoi An or a taxi is about $3 one way. Lynn at the front desk was an amazing host and helped us with everything we needed...booking tours, more water in the room, etc. She was awesome, and all of the staff were really. My only small disappointment was that this is across the street from the beach which I was really looking forward to having a little beach time during our busy vacation and this beach is damaged. it was all sandbags so we opted for a little pool time which was fabulous but still this doesn't have a nice private beach for lounging, you can access it by walking across the street but there's not a sandy beach to enjoy. All in all though the resort itself is amazing and I've never stayed anywhere like it! We l
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Dear Meredith Thank you very much for your compliment We hope to welcome you back to discover more about this beautiful country. Our best regards
Exceptional”
A wonderful small resort! There were always more than enough staff eager to please to do anything they could for you. Rooms were just as beautiful as the resort it’s self. A very nice relaxing experience. Would highly recommend the spa pool for a lovely spot to hang out all afternoon in the sun!
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Dear Bridget, Thank you very much for your compliment We hope to welcome you back in the soonest time Our best regards
Great, relaxing stay at a beautiful resort.”
We originally booked the "garden view" room, but were upgraded to a Bungalow with garden view, as the garden view room was in a poor state and lacked any garden view. I don't recommend you book that room (and they ought to rename it), but the Bungalow is certainly highly recommended. The remainder of this review will be for the Bungalow with garden view instead. The Bungalow is a great room with comfortable bed and luxurious bathroom that has a large shower area and spacious and deep bathtub. The TV comes with all the usual channels you might like. The resort's breakfast buffet is nice with a good variety of choices. For vegetarians and vegans they have a few a la carte options that they can serve for breakfast as-well, and some of the buffet options are compatible as-well. Be sure to ask the staff so they can point you to the right dishes. Do note that the resort's bread (including baguette) contains milk. Overall we can highly recommend the bungalow room and this resort.
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Dear Dave, Thanks a lot for your review. We strive here to provide a superior service experience for every guest; therefore your feedback is very important to us! And we are pleased to hear that overall you enjoyed your stay and can recommend our resort to the others. We look forward to welcoming you back again in the future! All the best until such times! Sincerely, Guest Relation Team | KOI Resort & Spa-Hoi An .
All the staff at the Koi so friendly”
We stayed at this resort for 3 days.. Very impressed by their friendly staffs. Their facilities are great. Food is very good, they offer various choices for breakfast. You will need to walk 10 minutes to the resort's private beach since the one in front of resort is ruined.
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Dear Mr(s) Cuong, First, allow me to apologize for the delay in our response to your love wonderful review, July 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Exceptional”
This is second time I have stayed with Koi hotel. Every thing good. Koi hotel located 5 km from the old square of Hoi An but they have free shuttle bus more than 4 round trips per day.
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Dear Mr. Thomas, It's always a pleasure seeing you. Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Mr. Felipe Martinez Guest Relations Manager
Nice”
Nice place. Has beach right across the road and shuttle service around the place if you want as its quite big. Restarunts good but expensive.
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Dear Mr. Alexander, First, allow me to apologize for the delay in our response to your love wonderful review, dated October 11, 2019, due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
Exceptional”
Very helpful staff and really enjoyed the small pool with the poolside bar / snacks. Food a little expensive in my opinion but didn't seem to hold me back on the spend.
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Dear Stephen, We’re grateful to you for recognizing our fantastic swimming pool area with a poolside bar and glad that you enjoyed your stay! It was our pleasure to host you and we hope that in the future we’ll be able to do so again. Sincerely, Guest Relations Team | KOI Resort & Spa-Hoi An.
Exceptional”
The spa package is pretty good value, but the aircon in the room was dripping water, otherwise its okay
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Dear Mr(s). Ki, Thank you for let us know about our Airconditioner system. We are sorry that the item did not meet your expectations. We understand that you are disappointed, and we apologize for any inconvenience this may have caused you. We can assure you that our products undergo several stages of inspection to ensure quality. We regret that this error slipped past our quality measures. We will replace the product. Thank you again for bringing this issue to our attention. If you have other concerns, please don’t hesitate to reach out to us. Kind regards, Mr. Felipe Martinez O. Guest Relations Manager KOI Resort & Spa - Hoi An
Relax weekend.....”
Nice place,quiet and nice staff.
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Dear Anton, It's always nice to receive positive feedback from our guest. This will be the motivation for all employees to strive for better services at KOI. Thank you Anton, and hope to see you here soon. Kind regards, KOI team
1 star for the restaurant in a 4 stars hotel.”
We stayed 5 nights in this hotel and had lunch and dinner in the unique opened hotel restaurant. The menu is very simple and the menu is the same for lunch and dinner so in 5 days we tasted almost everything from the menu but for the same order we had different presentation and different items(vegetables are sometime served with rice sometime without) we also experienced long waiting time while the restaurant was empty, and once they forgot to serve the desert. The personnel is very polite and very respectful but somehow lack of training.
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Dear Ms. Jean, First, allow me to apologize for the delay in our response to your review, dated July 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Kind Regards Joshua Primus Guest Relation Officer
extremely disappointing ”
Koi resort advertises that it has 3 restaurants and two bars, however, when we arrived, all of these facilities were closed. We were only informed of this after arrival which was extremely disappointing as we had planned to spend the whole time in the resort relaxing. We also needed some ice to put in a few drinks we were having before dinner, however, on contacting reception we were told they could not give us any ice, which again is very poor service for a 5 star hotel. The resort itself is quite dated and starting to look the worse for wear and is not somewhere I would recommend if you are looking for the full 5 star luxury which we paid for. Very, very disappointing.
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Dear Alan, Thank you Alan for your constructive feedback. So much has been changed. We hope to welcome you back soon. Kind regards, KOI team
Decent Facilities with Horrible Service”
1. Superior room is dilapidated. However, bungalow is quite satisfactory. 2. There is no "garden view" as there is no garden. It is in fact bungalow with "building view." In order to have a view, you have to stay in a 3 or 4 bedroom villa or bungalow with lagoon view. 3. Staffs act like government employees in an authoritarian regime. They order you to be satisfied with what they offer, not accommodate your needs. 4. This resort is dominated by large groups. And they are truly noisy.
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Dear Mr(s) Jung, First, allow me to apologize for the delay in our response to your review, dated August 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Kind Regards Joshua Primus Guest Relation Officer
Beautiful resort but bad management ”
We went to the koi because of we wanna relax a few days, but the whole stay was not relaxed. When we arrived they told us to do not steal anything. After this she was asking for security money (deposit) if we are gonna destroy things or are going to steal. Also was asking for tip... horrible Desaster every day one bus full of Vietnamese people came and scream around at the whole resort, was climbing the chairs which we are sitting on it and make party really loud party and karaoke the whole night! Please went anywhere else and beware of staying there. Manager wasn‘t there and staff was not friendly, breakfast was in a room without aircon and with a lot of people. Anyway it will be better to stay in another hotel resort oder Hostel! Not 5 Star
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Dear Mr(s) Hong, First, allow me to apologize for the delay in our response to your review, dated August 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Kind Regards Joshua Primus Guest Relation Officer
Rude&impolite manager. Insult guest. Not well-trained staff. Facility is definitely not 5-star”
I would like to complain the Manager named Ngoc Phap (Or whichever full name that the staff refused to disclose, that i find it ridiculous). You can check again with the receptionist-in-charge on 25th Sep’19, at around 4 or 5pm. He is such a rude and impolite person, which i find it hard to understand why he is a Manager of a 5-star resort. He called my room to demand the guest to go down to the receptionist to pay extra fees. His tone was to command the guest to come down and pay, not politely talking to the guest. He blamed the mis-charge of extra fees on the guest, and accused the guest of mis-informing. To be frank, even if the mistake is on guest, the staff and resort should not have talked to guest in such a bossy and freaking rude manner. Not to mention, while i didn’t managed to finish my conversation, he HUNG UP the phone on me!!! What’s wrong with this self-claimed 5-star?? Even a one-star hotel staff would never hung up on guest in such a way. It is a norm that any hotel or resort staff will include the polite additions such as Please, Thank you, Sorry in their conversion with Guest, however not even a SINGLE of these words coming his mouth when talking to me. How is this possible that a Manager does not even know a basic hotel manner. Even if i made a big fuss with the staff, i still didnot receive any apologies form him. He obviously looked down on guest. He definitely should go back to primary school to learn basic etiquettes. The first day totally destroyed my mood at the resort. Seriously, I would not recommend this hotel at all if you are looking for resort to rest. There are thousands of 4-star hotels out there with much better service and lower price. And not to mention, the water pressure is so weak and you must wait for a while for hot water to come out. Sound proof is not good, i cannot hear people next door talking. Seriously regret paying for this kind of rude service. I will make sure to spread this experience among my social circle of fr
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Dear Ms.Thi, First, allow me to apologize for the delay in our response to your review, dated September 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thank you for letting us know. Your feedback is very important to our company, which helps us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Best wishes on your future travels. Kind Regards Felipe Martinez Guest Relation Manager
private spa”
A person who is used to having some personal space and who likes to relax in the room at the end of the day may find the rooms too small. I have travelled a fair bit, and I would say the room we had was the smallest hotel room I have ever stayed in, except in my backpacker days. The quality of the room was great - clean, well laid out, stylish, etc. We just found it tight. We also found the breakfast buffet restaurant could get surprisingly busy and noisy. It seems they allow tour groups to use the restaurant and main pool for a period of time in the morning. We started taking breakfast as late as possible, and that helped a lot. By that time, the restaurant had cleared out and then we could relax and enjoy our morning coffee. For us, everything else was great. We had a really nice time. A highlight was the private spa area at the other end of the complex. There is a pool, cafe and lounging area there, as well as the spa treatment rooms.
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Dear Mr(s) Hyunsoo, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2017 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Christmas in Vietnam ”
Great location, very helpful staff wonderful breakfasts. When we stayed unfortunately it rained a lot, so a games room would have been good. Also perhaps a more frequent shuttle bus service from the hotel to the ancient town. Apart from that I can't fault the Koi Resort, or the friendly staff.
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Dear Mr(s) Migyeong, First, allow me to apologize for the delay in our response to your love wonderful review, dated January 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. Thanks for your good ideas, I will inform my Team to create a Games Room and also to improve the frequency of the shuttle services. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
Beautiful resort, excellent customer service and friendly staff.”
As soon as you arrived you feel special. All the staff at the Koi so friendly. The 3 bedroom villa is situated in a nice setting. We had our breakfast and dinner at the chopsticks restaurant. Great food and reasonable price. We would come back again to stay in this beautiful resort.
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Dear Ms. Margreta, First, allow me to apologize for the delay in our response to your love wonderful review, dated February 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
New Hotel”
The hotel seems private owned and has just started operation thus still needs alot of improvement to meet 5* standard. Hotel is quite far from Hoi An or Da Nang, not very convenient for city visit. Breakfast is impressive during weekend with a lot of choices. Swimming pool is small and looks not attractive so I did not use. Rooms at the first floor are lacking of privacy thus recommended to book the ones at 2nd floor.
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Dear Mr.(s) Thuy, First, allow me to apologize for the delay in our response to your review made dated March 2017. We want to express our gratitude for your comments, we always focus on providing the best service to our guests and we focus in to improve our facilities, thanks for letting us know your opinion is very important to us. I will like to invite you once again to visit us since our facilities are different our we have 2 swimming pool and we provide Free Shuttles bus to downtown Hoi An. We would love to see you again very soon Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager
Absolutely amazing”
KOI was the best hotel we stayed at during our 3 week vacation in Vietnam/Cambodia. Very friendly and helpful staff. Great facilities and spa. Amazing breakfast. Restaurant was a bit pricey but very easy to catch a shuttle bus to old town for local foods
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Dear Ms. Elizabeth, First, allow me to apologize for the delay in our response to your review, dated September 2017 due to Technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager