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KOI Resort and Spa Hoi An

"Lynn at the front desk was an amazing host and helped us with everything we needed."

Meredith - March 3, 2019
Superior Double with Garden View KOI Resort and Spa Hoi An
Lobby KOI Resort and Spa Hoi An
Interior view KOI Resort and Spa Hoi An
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KOI Resort and Spa Hoi An

Cua Dai Beach, Au Co Street, Hoi An, Cua Dai, Hoi An, Vietnam, 560000 - See map
Free Wi-Fi
See map
Popular landmarks
Bao ni 350 m
Charm Charm Tailor 380 m
Thu Thuy 450 m
Duc Minh Tailor 500 m
Gạo lứt Cẩm Thanh 1 km
Cua Dai Beach 1.12 km
Cam Thanh Com. house Playground 1.15 km
Yakim Costume Tailor 1.16 km
Alibaba Tailor 1.24 km
Thuan Tinh Island Cooking 1.93 km
Nearby landmarks
Cua Dai Beach 1.12 km
Tra Que Vegetable Village 3.23 km
An Bang Beach 3.57 km
Precious Heritage by Rehahn 4.21 km
Hoi An Night Market 4.45 km
Central Market 4.5 km
Fukian Assembly Hall (Phuc Kien) 4.52 km
Hoi An Ancient Town 4.74 km
Old House of Tan Ky 4.85 km
Japanese Covered Bridge 4.98 km
8.0

Excellent

Location rating score

70 meters to the beach
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
  • 70 meters to the beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Hot spring bath

  • Air conditioning

Cheaper than 69% of all properties in Hoi An in the last 24 hoursCompared to 1,024 Hoi An properties at Agoda for various dates
Value for money8.7
Distance to city center5 km
Location rating8.0
Nearest airportDa Nang International Airport (DAD)
Distance to airport25.3 km

Rooms available at KOI Resort and Spa Hoi An

Villa 3-Bedroom
...
  • Room size: 175 m²/1884 ft²
  • River view
  • 3 double beds
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Villa 4-Bedroom
...
  • Room size: 225 m²/2422 ft²
  • River view
  • 4 double beds
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Four-Bedroom Villa with Private Pool and River View
...
  • Room size: 225 m²/2422 ft²
  • Balcony/terrace
  • 1 queen bed & 1 queen bed &...
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Three-Bedroom Villa with Private Pool and River View
...
  • Room size: 175 m²/1884 ft²
  • Balcony/terrace
  • 1 queen bed & 1 queen bed &...
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Bungalow with Garden View
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Lagoon Bungalow
...
  • Room size: 33 m²/355 ft²
  • Lake view
  • 1 double bed
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Superior Double with Garden View
...
  • Room size: 27 m²/291 ft²
  • Garden view
  • 1 queen bed or 2 single bed...
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Bungalow with Garden View - Half Board
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 1 queen bed or 2 single bed...
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Other
...
  • Room size: 225 m²/2422 ft²
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Room Assigned on Arrival
...
  • Kitchenette
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Frequently asked questions

What time is check-in and check-out at KOI Resort and Spa Hoi An?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to KOI Resort and Spa Hoi An?

A stay at KOI Resort and Spa Hoi An also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, KOI Resort and Spa Hoi An has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Hoi An with private transportation, the resort can arrange taxi service.

What is the smoking policy at KOI Resort and Spa Hoi An?

KOI Resort and Spa Hoi An does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about KOI Resort and Spa Hoi An

  • 10.0
    Exceptional

    "The 3 bedroom villa is situated in a nice setting."

    Margreta

    |

    February 4, 2018

  • 10.0
    Exceptional

    "Well maintained and has a plantation Asian vibe."

    Martie

    |

    February 27, 2019

  • 9.6
    Exceptional
    Staff 

    "Very impressed by their friendly staffs."

    Cuong

    |

    July 21, 2019

Property ranking|Compared to 1,024 Hoi An properties
See all rankings
Room size
99 sqm.
Value for money score
8.7/10
Service score
8.9/10
Cleanliness score
8.7/10
Bigger than
98
%
of Hoi An properties
Better than
75
%
of Hoi An properties
Better than
75
%
of Hoi An properties
Better than
75
%
of Hoi An properties
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Overall rating:
8.5
Excellent
591 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.0
Read all reviews >
What travelers say they love:
We will return to this hotel, great hotel great resort.
susan from United Kingdom
Family with older children
More about KOI Resort and Spa Hoi An

More about KOI Resort and Spa Hoi An

Whether you're a tourist or traveling on business, KOI Resort and Spa Hoi An is a great choice for accommodation when visiting Hoi An. The city center is merely 5 km away and the airport can be reached within 40 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Hoi An hotel. The hotel offers access to a vast array of services, including 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, kitchen.

The ambiance of KOI Resort and Spa Hoi An is reflected in every guestroom. television LCD/plasma screen, bathroom phone, clothes rack, complimentary instant coffee, complimentary tea are just some of the facilities that can be found throughout the property. The hotel offers many unique recreational opportunities such as outdoor pool, pool (kids), garden. KOI Resort and Spa Hoi An is your one-stop destination for quality hotel accommodations in Hoi An.

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Most talked about facilities

Breakfast
7 mentions
Swimming Pool
5 mentions
Beach
4 mentions
Food & Dining
2 mentions

What they offer

10.0
Exceptional

"Rooms were just as beautiful as the resort it’s self."

bridget

|

March 2, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

CHOPSTIX
Cuisine:American, Asian, Local
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of KOI Resort and Spa Hoi An from real guests

Overall rating
8.5
Excellent
From 591 reviews
9.0Room comfort and quality
8.8Service
8.7Cleanliness
Agoda Reviews (342)Booking.com Reviews (249)
Rating via Agoda8.5
/
10
Cleanliness8.7
Facilities8.4
Location8.0
Service8.8
Value for money8.7
High score for Hoi An
Rating
9+ Exceptional (87)
8-9 Excellent (35)
7-8 Very Good (20)
6-7 Good (6)
<6 Below Expectation (26)
Time of the year
Mar - May (26)
Jun - Aug (63)
Sep - Nov (39)
Dec - Feb (46)
All guests (342)
All room types
All languages

Show reviews that mention 

Showing 174 verified guest comments
12345
10.0
Exceptional
Martie from Canada
Couple
Stayed 2 nights in February 2019

Spectacular resort, exceptional service, amazing food ”

The resort is absolutely beautiful. Well maintained and has a plantation Asian vibe. Our room was immense, with a well appointed bathroom and a lovely balcony. The staff all around are extremely welcoming and friendly. They really are concerned that you have the best experience with your stay. The food selection at breakfast is so vast, you have no idea where to start!. They really do make you feel like a welcomed guest. The trip into Hoi An is short, and well worth it. Stunning town. Absolutely would look no further than the Koi, and plan to always make this my home when in the area.

Reviewed February 28, 2019

Dear Martie, Thank you very much for your 10 points. We hope to welcome you back to discover more about this beautiful country. Our best regards

Responded March 30, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Meredith from United States
Group
Villa 3-Bedroom
Stayed 4 nights in February 2019

Exceptional”

This place is absolutely stunning. It was a nice & quiet change after visiting Hanoi for a few days and before heading on down to Ho Chi Minh. I was traveling with family and we had an amazing time. They have a shuttle that runs about 4-5 times per day taking you into Hoi An or a taxi is about $3 one way. Lynn at the front desk was an amazing host and helped us with everything we needed...booking tours, more water in the room, etc. She was awesome, and all of the staff were really. My only small disappointment was that this is across the street from the beach which I was really looking forward to having a little beach time during our busy vacation and this beach is damaged. it was all sandbags so we opted for a little pool time which was fabulous but still this doesn't have a nice private beach for lounging, you can access it by walking across the street but there's not a sandy beach to enjoy. All in all though the resort itself is amazing and I've never stayed anywhere like it! We l

Reviewed March 03, 2019

Dear Meredith Thank you very much for your compliment We hope to welcome you back to discover more about this beautiful country. Our best regards

Responded March 30, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
thomas from United States
Family with young children
Bungalow with Garden View
Stayed 2 nights in December 2019

Exceptional”

This is second time I have stayed with Koi hotel. Every thing good. Koi hotel located 5 km from the old square of Hoi An but they have free shuttle bus more than 4 round trips per day.

Reviewed December 22, 2019

Dear Mr. Thomas, It's always a pleasure seeing you. Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Mr. Felipe Martinez Guest Relations Manager

Responded December 24, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
Benjamin from Canada
Couple
Lagoon Bungalow
Stayed 6 nights in July 2017

private spa”

A person who is used to having some personal space and who likes to relax in the room at the end of the day may find the rooms too small. I have travelled a fair bit, and I would say the room we had was the smallest hotel room I have ever stayed in, except in my backpacker days. The quality of the room was great - clean, well laid out, stylish, etc. We just found it tight. We also found the breakfast buffet restaurant could get surprisingly busy and noisy. It seems they allow tour groups to use the restaurant and main pool for a period of time in the morning. We started taking breakfast as late as possible, and that helped a lot. By that time, the restaurant had cleared out and then we could relax and enjoy our morning coffee. For us, everything else was great. We had a really nice time. A highlight was the private spa area at the other end of the complex. There is a pool, cafe and lounging area there, as well as the spa treatment rooms.

Reviewed April 21, 2018

Dear Mr(s) Hyunsoo, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2017 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
James from Australia
Family with teens
Stayed 8 nights in December 2017

Christmas in Vietnam ”

Great location, very helpful staff wonderful breakfasts. When we stayed unfortunately it rained a lot, so a games room would have been good. Also perhaps a more frequent shuttle bus service from the hotel to the ancient town. Apart from that I can't fault the Koi Resort, or the friendly staff.

Reviewed January 02, 2018

Dear Mr(s) Migyeong, First, allow me to apologize for the delay in our response to your love wonderful review, dated January 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. Thanks for your good ideas, I will inform my Team to create a Games Room and also to improve the frequency of the shuttle services. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
Margreta from Australia
Family with teens
Villa 3-Bedroom
Stayed 3 nights in January 2018

Beautiful resort, excellent customer service and friendly staff.”

As soon as you arrived you feel special. All the staff at the Koi so friendly. The 3 bedroom villa is situated in a nice setting. We had our breakfast and dinner at the chopsticks restaurant. Great food and reasonable price. We would come back again to stay in this beautiful resort.

Reviewed February 04, 2018

Dear Ms. Margreta, First, allow me to apologize for the delay in our response to your love wonderful review, dated February 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
8.8
Excellent
Thuy from Vietnam
Couple
Superior Double with Garden View
Stayed 2 nights in March 2017

New Hotel”

The hotel seems private owned and has just started operation thus still needs alot of improvement to meet 5* standard. Hotel is quite far from Hoi An or Da Nang, not very convenient for city visit. Breakfast is impressive during weekend with a lot of choices. Swimming pool is small and looks not attractive so I did not use. Rooms at the first floor are lacking of privacy thus recommended to book the ones at 2nd floor.

Reviewed March 31, 2017

Dear Mr.(s) Thuy, First, allow me to apologize for the delay in our response to your review made dated March 2017. We want to express our gratitude for your comments, we always focus on providing the best service to our guests and we focus in to improve our facilities, thanks for letting us know your opinion is very important to us. I will like to invite you once again to visit us since our facilities are different our we have 2 swimming pool and we provide Free Shuttles bus to downtown Hoi An. We would love to see you again very soon Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
Dave
Couple
Superior Double with Garden View
Stayed 2 nights in May 2019

Great, relaxing stay at a beautiful resort.”

We originally booked the "garden view" room, but were upgraded to a Bungalow with garden view, as the garden view room was in a poor state and lacked any garden view. I don't recommend you book that room (and they ought to rename it), but the Bungalow is certainly highly recommended. The remainder of this review will be for the Bungalow with garden view instead. The Bungalow is a great room with comfortable bed and luxurious bathroom that has a large shower area and spacious and deep bathtub. The TV comes with all the usual channels you might like. The resort's breakfast buffet is nice with a good variety of choices. For vegetarians and vegans they have a few a la carte options that they can serve for breakfast as-well, and some of the buffet options are compatible as-well. Be sure to ask the staff so they can point you to the right dishes. Do note that the resort's bread (including baguette) contains milk. Overall we can highly recommend the bungalow room and this resort.

Reviewed May 10, 2019

Dear Dave, Thanks a lot for your review. We strive here to provide a superior service experience for every guest; therefore your feedback is very important to us! And we are pleased to hear that overall you enjoyed your stay and can recommend our resort to the others. We look forward to welcoming you back again in the future! All the best until such times! Sincerely, Guest Relation Team | KOI Resort & Spa-Hoi An .

Responded May 15, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Elizabeth from Australia
Couple
Stayed 2 nights in September 2017

Absolutely amazing”

KOI was the best hotel we stayed at during our 3 week vacation in Vietnam/Cambodia. Very friendly and helpful staff. Great facilities and spa. Amazing breakfast. Restaurant was a bit pricey but very easy to catch a shuttle bus to old town for local foods

Reviewed September 21, 2017

Dear Ms. Elizabeth, First, allow me to apologize for the delay in our response to your review, dated September 2017 due to Technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
8.0
Excellent
Bryce from Singapore
Couple
Superior Double with Garden View
Stayed 2 nights in March 2018

Excellent place but staff lacks the heart”

This place is away from the old town, so the environment is nice and quiet. Pros 1. Massage services at their spa is excellent 2. Good breakfast spread 3. Nice environment with facilities 4. Near to the beach Cons 1. We requested for a room extension on our last day, upon arrival apparently no one was aware and we had to show them the email confirmation. We thought it should have been keyed into the system already. 2. We activated the 'do not disturb' sign on the door, but 2 overly enthusiastic housekeeping staff apparently took it that they had to clean the rooms despite that. 3. Staff at the breakfast place and shuttle bus drivers seem to be inattentive to guests and give off an air of indifference. 4. Booking an appointment for massage at the spa was a challenge, as the counter staff did not understand much English. Overall the facilities and environment is very nice, however, we felt that the staff lacked the proper training. If not for that, this place would be top notch.

Reviewed March 20, 2018

Dear Mr(s) Bryce, First, allow me to apologize for the delay in our response to your love wonderful review, dated March 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
Natalie from New Zealand
Group
Stayed 7 nights in April 2018

Exceptional”

Beautiful accommodation, very clean and great location. They offer a free shuttle into hoi an old town and free bikes for you to exolore the local area. The staff make the accommodation though, they are so friendly helpful and always have a smile on their faces. Thank you for a wonderful stay :)

Reviewed April 17, 2018

Dear Mr(s) Natalie, First, allow me to apologize for the delay in our response to your love wonderful review, dated April 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
Richard from Australia
Business traveler
Villa 3-Bedroom
Stayed 4 nights in December 2017

Excellent 5 star Resort”

Excellent quite new resort with various options of accommodation depending on what you are after. two friends and myself were in a 3 bedroom villa with it's own indoor pool, very lovely like our own house, each with separate rooms and bathrooms, open common lounge/kitchenette room & pool room. Staff were all wonderful and the customer service Manager Miss Yummy was an amazing host. Thoroughly enjoyed the time and have no hesitation in recommending it to anyone. Kind regards, Richard

Reviewed January 11, 2018

Dear Mr. Richard, First, allow me to apologize for the delay in our response to your love wonderful review, dated January 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
susan from United Kingdom
Family with teens
Stayed 8 nights in July 2018

An amazing stay in a beautiful hotel, nothing was too much trouble for the staff”

We will return to this hotel, great hotel great resort. The hotel was around £3 in a taxi into Hoi An old town.

Reviewed July 29, 2018

Dear Ms. Susan, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
bridget from Canada
Solo traveler
Superior Double with Garden View
Stayed 1 night in February 2019

Exceptional”

A wonderful small resort! There were always more than enough staff eager to please to do anything they could for you. Rooms were just as beautiful as the resort it’s self. A very nice relaxing experience. Would highly recommend the spa pool for a lovely spot to hang out all afternoon in the sun!

Reviewed March 02, 2019

Dear Bridget, Thank you very much for your compliment We hope to welcome you back in the soonest time Our best regards

Responded March 30, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
Morten from Denmark
Group
Superior Double with Garden View
Stayed 4 nights in July 2018

Perfect for a family group vacation”

This place was everything that we hoped for. Smiling, friendly and professionel staff; nice villas with great view over water ways (river or canoe area); great food in both restaurant and breakfast hall. It is possible to take a shuttle to nearby ancient city of Hoi And or enjoy a free bicycle ride. Drivers are much more patient and tourist friendly compared to the hazards of Hanoi or HCM traffic. I recommend a trip a few km to south where it is possible to enter a light house (101 steps) and enjoy a cool drink at the spot where two ferries transport local people across the river mouth.

Reviewed August 03, 2018

Dear Mr Morten, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
8.0
Excellent
Martin from United Kingdom
Couple
Bungalow with Garden View
Stayed 3 nights in September 2017

Good but not great!”

Had a problem but dealt with very poorly. Facility is very clean, staff excellent, food good but it is a 5 stat hotel that’s what you expect. The way the problem we had was dealt with was very poorly handled. I feel the GM should of done more. We had to change rooms but no upgrade offered, no meal offered not even a fruit bowl in the room as an apology. This is what makes a hotel great the way it deals with unexpected issues. It was disappointing. It is a nice 5 star hotel but it’s not great. It’s the fine details that makes the difference and it was supplied here.

Reviewed September 27, 2017

Dear Mr, Martin, First, allow me to apologize for the delay in our response to your love wonderful review, dated September 2017 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We apologize for all the inconvenience during your stay. Our Team monthly practice, and have the training to provide the best services and reach all the expectations of our customers be the best. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Cuong from Vietnam
Family with young children
Bungalow with Garden View
Stayed 3 nights in July 2019

All the staff at the Koi so friendly”

We stayed at this resort for 3 days.. Very impressed by their friendly staffs. Their facilities are great. Food is very good, they offer various choices for breakfast. You will need to walk 10 minutes to the resort's private beach since the one in front of resort is ruined.

Reviewed July 21, 2019

Dear Mr(s) Cuong, First, allow me to apologize for the delay in our response to your love wonderful review, July 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
8.8
Excellent
Thu from Vietnam
Couple
Superior Double with Garden View
Stayed 1 night in April 2018

Koi experience”

It would be much nicer to have a pool bar in the pool or some plant instead of the exagerating Koi fish statue in the middleof the pool.

Reviewed May 02, 2018

Dear Thu, As you might know Koi is a famous creature in the Asian culture and our statue tells the legend about tenacity and willpower of the fish, that could become a dragon. This is a symbol of our Resort and something that we are proud of! But we are glad that this statue couldn't spoil your general impression and we look forward to welcoming you back again in the future! Best regards, KOI Resort & Spa- Hoi An team

Responded April 08, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
Sriram from Australia
Couple
Superior Double with Garden View
Stayed 3 nights in December 2018

Excellent Hotel”

Excellent hotel with excellent service. Would recommend to anyone visiting Hoi Ann

Reviewed December 28, 2018

Dear Sriram, Thanks a lot for this review and your further recommendations for guests to come! We deeply appreciate your patronage, and It was an absolute pleasure to have you come and stay with us. Best regards, KOI Resort & Spa- Hoi An team

Responded April 08, 2019
KOI Resort and Spa Hoi An
8.8
Excellent
Vien from Vietnam
Group
Superior Double with Garden View
Stayed 1 night in April 2018

Good choice for relaxing”

This is very beautiful resort, beside the river, near the beach, staff is so friendly, breakfast is delicious. But the room and the bed so small, it's uncomfortable when you stay with family ( 2 adults and 2 children).

Reviewed April 23, 2018

Dear Mr(s) Vien, First, allow me to apologize for the delay in our response to your love wonderful review, dated April 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
12345
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