15 May 2021
Saturday
15 May 2021
Saturday
2 adults
1 room
Please enter your stay dates to see price
"Lynn at the front desk was an amazing host and helped us with everything we needed."
Meredith - March 3, 2019
See all 49 photos
KOI Resort and Spa Hoi An
Cua Dai Beach, Au Co Street, Hoi An, Cua Dai, Hoi An, Vietnam, 560000 - See map
Free Wi-Fi
See map
Popular landmarks
Bao ni 350 m
Charm Charm Tailor 380 m
Thu Thuy 450 m
Duc Minh Tailor 500 m
Gạo lứt Cẩm Thanh 1 km
Cua Dai Beach 1.12 km
Cam Thanh Com. house Playground 1.15 km
Yakim Costume Tailor 1.16 km
Alibaba Tailor 1.24 km
Thuan Tinh Island Cooking 1.93 km
Nearby landmarks
Cua Dai Beach 1.12 km
Tra Que Vegetable Village 3.23 km
An Bang Beach 3.57 km
Precious Heritage by Rehahn 4.21 km
Hoi An Night Market 4.45 km
Central Market 4.5 km
Fukian Assembly Hall (Phuc Kien) 4.52 km
Hoi An Ancient Town 4.74 km
Old House of Tan Ky 4.85 km
Japanese Covered Bridge 4.98 km
8.0
Excellent
Location rating score
70 meters to the beach
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
70 meters to the beach
Free Wi-Fi in all rooms!
Hot tub
Hot spring bath
Air conditioning
Cheaper than 69% of all properties in Hoi An in the last 24 hoursCompared to 1,024 Hoi An properties at Agoda for various dates
| Value for money | 8.7 |
| Distance to city center | 5 km |
| Location rating | 8.0 |
| Nearest airport | Da Nang International Airport (DAD) |
| Distance to airport | 25.3 km |
Rooms available at KOI Resort and Spa Hoi An
Room photos and details
Villa 3-Bedroom
...
- Room size: 175 m²/1884 ft²
- River view
- 3 double beds
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Room photos and details
Villa 4-Bedroom
...
- Room size: 225 m²/2422 ft²
- River view
- 4 double beds
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Room photos and details
Four-Bedroom Villa with Private Pool and River View
...
- Room size: 225 m²/2422 ft²
- Balcony/terrace
- 1 queen bed & 1 queen bed &...
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Room photos and details
Three-Bedroom Villa with Private Pool and River View
...
- Room size: 175 m²/1884 ft²
- Balcony/terrace
- 1 queen bed & 1 queen bed &...
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Room photos and details
Bungalow with Garden View
...
- Room size: 37 m²/398 ft²
- Garden view
- 1 double bed or 2 single be...
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Room photos and details
Lagoon Bungalow
...
- Room size: 33 m²/355 ft²
- Lake view
- 1 double bed
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Room photos and details
Superior Double with Garden View
...
- Room size: 27 m²/291 ft²
- Garden view
- 1 queen bed or 2 single bed...
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Room photos and details
Bungalow with Garden View - Half Board
...
- Room size: 37 m²/398 ft²
- Balcony/terrace
- 1 queen bed or 2 single bed...
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Room photos and details
Other
...
- Room size: 225 m²/2422 ft²
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Room photos and details
Room Assigned on Arrival
...
- Kitchenette
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Frequently asked questions
What time is check-in and check-out at KOI Resort and Spa Hoi An?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to KOI Resort and Spa Hoi An?
A stay at KOI Resort and Spa Hoi An also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, KOI Resort and Spa Hoi An has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Hoi An with private transportation, the resort can arrange taxi service.
What is the smoking policy at KOI Resort and Spa Hoi An?
KOI Resort and Spa Hoi An does not permit smoking in any of its rooms, but allows smoking in designated areas.
See map
Explore the neighborhood
What people love about KOI Resort and Spa Hoi An
- 10.0Exceptional
"The 3 bedroom villa is situated in a nice setting."
Margreta
|
February 4, 2018
- 10.0Exceptional
"Well maintained and has a plantation Asian vibe."
Martie
|
February 27, 2019
- Staff9.6Exceptional
"Very impressed by their friendly staffs."
Cuong
|
July 21, 2019
Property ranking|Compared to 1,024 Hoi An properties
See all rankings
Room size
99 sqm.
Value for money score
8.7/10
Service score
8.9/10
Cleanliness score
8.7/10
Bigger than
98
%
of Hoi An properties
Better than
75
%
of Hoi An properties
Better than
75
%
of Hoi An properties
Better than
75
%
of Hoi An properties
Overall rating:
8.5
Excellent
591 reviews
591 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.0
What travelers say they love:
We will return to this hotel, great hotel great resort.
susan from United Kingdom
Family with older children
Family with older children
Whether you're a tourist or traveling on business, KOI Resort and Spa Hoi An is a great choice for accommodation when visiting Hoi An. The city center is merely 5 km away and the airport can be reached within 40 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Take advantage of a wealth of unrivaled services and amenities at this Hoi An hotel. The hotel offers access to a vast array of services, including 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, kitchen.
The ambiance of KOI Resort and Spa Hoi An is reflected in every guestroom. television LCD/plasma screen, bathroom phone, clothes rack, complimentary instant coffee, complimentary tea are just some of the facilities that can be found throughout the property. The hotel offers many unique recreational opportunities such as outdoor pool, pool (kids), garden. KOI Resort and Spa Hoi An is your one-stop destination for quality hotel accommodations in Hoi An.
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Most talked about facilities
Breakfast
7 mentions
Swimming Pool
5 mentions
Beach
4 mentions
Food & Dining
2 mentions
What they offer
10.0
Exceptional"Rooms were just as beautiful as the resort it’s self."
bridget
|
March 2, 2019
View all reviews
Popular facilities
Villa
Swimming pool [outdoor]
Restaurant
Reception
Swimming pool [kids]
Languages spoken
- English
- French
- Vietnamese
Accessibility
- Elevator
- Facilities for disabled guests
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fishing
- Massage
- Swimming pool [indoor]
- Fitness center
- Private beach
- Swimming pool [outdoor]
- Garden
- Sauna
- Ticket services
- Hot tub
- Spa
- Tours
Dining, drinking, and snacking
- Bar
- Kitchen
- Restaurants
- Coffee shop
- Poolside bar
- Room service
Swimming & soaking
- Hot spring bath
Services and conveniences
- Check-in/out [private]
- Front desk [24-hour]
- Salon
- Check-in [24-hour]
- Gift/souvenir shop
- Security [24-hour]
- Concierge
- Laundry service
- Shops
- Currency exchange
- Library
- Smoke-free property
- Daily housekeeping
- Luggage storage
- Smoking area
- Doorman
- Pets allowed
- Dry cleaning
- Safety deposit boxes
For the kids
- Playground
- Swimming pool [kids]
Getting around
- Airport transfer
- Shuttle service
- Valet parking
- Car park [free of charge]
- Taxi service
Available in all rooms
- Air conditioning
- Free welcome drink
- Separate shower/bathtub
- Balcony/terrace
- Hair dryer
- Shoeshine kit
- Bathrobes
- In-room safe box
- Shower
- Bathroom phone
- Internet access – wireless
- Slippers
- Bathtub
- Kitchenette
- Sofa
- Blackout curtains
- Linens
- Soundproofing
- Closet
- Microwave
- Telephone
- Complimentary tea
- Mini bar
- Toiletries
- Daily housekeeping
- Mirror
- Towels
- Desk
- Refrigerator
- Umbrella
- Fan
- Satellite/cable channels
- Wake-up service
- Free bottled water
- Scale
- Wi-Fi [free]
- Free instant coffee
- Seating area
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Nearest essentials
Airports
Da Nang International Airport (DAD)
25.3 km
47 minutes
Chu Lai Airport (VCL)
64.5 km
Public transportation
Nguyen Tat Thanh Bus Station
5.2 km
Hospital or clinic
Tram Y Te Xa Cam Thanh
2.2 km
Shopping
Hoi An Night Market
4.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining
Restaurants on site
CHOPSTIX
Cuisine:American, Asian, Local
Menu:Buffet, A-la-carte
What's nearby
Popular landmarks
- Cua Dai Beach - 1.12 km
- Tra Que Vegetable Village - 3.23 km
- An Bang Beach - 3.57 km
- Precious Heritage by Rehahn - 4.21 km
- Hoi An Night Market - 4.45 km
- Central Market - 4.5 km
- Fukian Assembly Hall (Phuc Kien) - 4.52 km
- Hoi An Ancient Town - 4.74 km
- Old House of Tan Ky - 4.85 km
- Japanese Covered Bridge - 4.98 km
Nearby landmarks
- Bao ni - 350 m
- Charm Charm Tailor - 380 m
- Thu Thuy - 450 m
- Duc Minh Tailor - 500 m
- Gạo lứt Cẩm Thanh - 1 km
- Cua Dai Beach - 1.12 km
- Cam Thanh Com. house Playground - 1.15 km
- Yakim Costume Tailor - 1.16 km
- Alibaba Tailor - 1.24 km
- Thuan Tinh Island Cooking - 1.93 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
All children are welcome.
| Guest's age | Extra bed |
|---|---|
Infant 0-1 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 2-4 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 5 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- The room rate on December 24, 2017 and December 31, 2017 is inclusive of gala dinner. Any additional guest is subject to an additional charge.
- Rates are inclusive of a compulsory gala dinner on December 31, 2019 for number of guests paid in the room rate. Any extra guests are charged separately and are to pay directly to the hotel.
- When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 14:00
Check-out until: 12:00
Reception open until: 23:30
Getting around
Distance from city center: 5 km
Travel time to airport (minutes): 40
The property
Number of bars/lounges: 3
Number of floors: 2
Number of restaurants: 2
Number of rooms : 176
Year property opened: 2014
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Compare to other recommended properties
 KOI Resort and Spa Hoi An |  | Best value!  |   | |
| Dining | Breakfast available | Breakfast available | Breakfast available | Kitchen |
| Guest rating | Excellent 342 reviews 8.5 Location 8.0 | Excellent 767 reviews 8.9 Location 9.2 | Exceptional 1609 reviews 9.2 Location 8.5 | Excellent 152 reviews 8.7 Location 8.0 |
| Neighborhood | Cua Dai | Cam Pho | Thanh Ha | Cam Ha |
Reviews of KOI Resort and Spa Hoi An from real guests
Provided by verified guests of 
Overall rating
8.5
Excellent
From 591 reviews
9.0Room comfort and quality
8.8Service
8.7Cleanliness
Agoda Reviews (342)Booking.com Reviews (249)
Rating via Agoda8.5
/
10
Excellent
High score for Hoi An
Rating
9+ Exceptional (87)
8-9 Excellent (35)
7-8 Very Good (20)
6-7 Good (6)
<6 Below Expectation (26)
Time of the year
Mar - May (26)
Jun - Aug (63)
Sep - Nov (39)
Dec - Feb (46)
All guests (342)
All room types
All languages
Show reviews that mention
Showing 174 verified guest comments
12345
12345
Spectacular resort, exceptional service, amazing food ”
The resort is absolutely beautiful. Well maintained and has a plantation Asian vibe. Our room was immense, with a well appointed bathroom and a lovely balcony. The staff all around are extremely welcoming and friendly. They really are concerned that you have the best experience with your stay. The food selection at breakfast is so vast, you have no idea where to start!. They really do make you feel like a welcomed guest. The trip into Hoi An is short, and well worth it. Stunning town. Absolutely would look no further than the Koi, and plan to always make this my home when in the area.
Dear Martie, Thank you very much for your 10 points. We hope to welcome you back to discover more about this beautiful country. Our best regards
Exceptional”
This place is absolutely stunning. It was a nice & quiet change after visiting Hanoi for a few days and before heading on down to Ho Chi Minh. I was traveling with family and we had an amazing time. They have a shuttle that runs about 4-5 times per day taking you into Hoi An or a taxi is about $3 one way. Lynn at the front desk was an amazing host and helped us with everything we needed...booking tours, more water in the room, etc. She was awesome, and all of the staff were really. My only small disappointment was that this is across the street from the beach which I was really looking forward to having a little beach time during our busy vacation and this beach is damaged. it was all sandbags so we opted for a little pool time which was fabulous but still this doesn't have a nice private beach for lounging, you can access it by walking across the street but there's not a sandy beach to enjoy. All in all though the resort itself is amazing and I've never stayed anywhere like it! We l
Dear Meredith Thank you very much for your compliment We hope to welcome you back to discover more about this beautiful country. Our best regards
Exceptional”
This is second time I have stayed with Koi hotel. Every thing good. Koi hotel located 5 km from the old square of Hoi An but they have free shuttle bus more than 4 round trips per day.
Dear Mr. Thomas, It's always a pleasure seeing you. Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Mr. Felipe Martinez Guest Relations Manager
private spa”
A person who is used to having some personal space and who likes to relax in the room at the end of the day may find the rooms too small. I have travelled a fair bit, and I would say the room we had was the smallest hotel room I have ever stayed in, except in my backpacker days. The quality of the room was great - clean, well laid out, stylish, etc. We just found it tight. We also found the breakfast buffet restaurant could get surprisingly busy and noisy. It seems they allow tour groups to use the restaurant and main pool for a period of time in the morning. We started taking breakfast as late as possible, and that helped a lot. By that time, the restaurant had cleared out and then we could relax and enjoy our morning coffee. For us, everything else was great. We had a really nice time. A highlight was the private spa area at the other end of the complex. There is a pool, cafe and lounging area there, as well as the spa treatment rooms.
Dear Mr(s) Hyunsoo, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2017 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Christmas in Vietnam ”
Great location, very helpful staff wonderful breakfasts. When we stayed unfortunately it rained a lot, so a games room would have been good. Also perhaps a more frequent shuttle bus service from the hotel to the ancient town. Apart from that I can't fault the Koi Resort, or the friendly staff.
Dear Mr(s) Migyeong, First, allow me to apologize for the delay in our response to your love wonderful review, dated January 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. Thanks for your good ideas, I will inform my Team to create a Games Room and also to improve the frequency of the shuttle services. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
Beautiful resort, excellent customer service and friendly staff.”
As soon as you arrived you feel special. All the staff at the Koi so friendly. The 3 bedroom villa is situated in a nice setting. We had our breakfast and dinner at the chopsticks restaurant. Great food and reasonable price. We would come back again to stay in this beautiful resort.
Dear Ms. Margreta, First, allow me to apologize for the delay in our response to your love wonderful review, dated February 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
New Hotel”
The hotel seems private owned and has just started operation thus still needs alot of improvement to meet 5* standard. Hotel is quite far from Hoi An or Da Nang, not very convenient for city visit. Breakfast is impressive during weekend with a lot of choices. Swimming pool is small and looks not attractive so I did not use. Rooms at the first floor are lacking of privacy thus recommended to book the ones at 2nd floor.
Dear Mr.(s) Thuy, First, allow me to apologize for the delay in our response to your review made dated March 2017. We want to express our gratitude for your comments, we always focus on providing the best service to our guests and we focus in to improve our facilities, thanks for letting us know your opinion is very important to us. I will like to invite you once again to visit us since our facilities are different our we have 2 swimming pool and we provide Free Shuttles bus to downtown Hoi An. We would love to see you again very soon Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager
Great, relaxing stay at a beautiful resort.”
We originally booked the "garden view" room, but were upgraded to a Bungalow with garden view, as the garden view room was in a poor state and lacked any garden view. I don't recommend you book that room (and they ought to rename it), but the Bungalow is certainly highly recommended. The remainder of this review will be for the Bungalow with garden view instead. The Bungalow is a great room with comfortable bed and luxurious bathroom that has a large shower area and spacious and deep bathtub. The TV comes with all the usual channels you might like. The resort's breakfast buffet is nice with a good variety of choices. For vegetarians and vegans they have a few a la carte options that they can serve for breakfast as-well, and some of the buffet options are compatible as-well. Be sure to ask the staff so they can point you to the right dishes. Do note that the resort's bread (including baguette) contains milk. Overall we can highly recommend the bungalow room and this resort.
Dear Dave, Thanks a lot for your review. We strive here to provide a superior service experience for every guest; therefore your feedback is very important to us! And we are pleased to hear that overall you enjoyed your stay and can recommend our resort to the others. We look forward to welcoming you back again in the future! All the best until such times! Sincerely, Guest Relation Team | KOI Resort & Spa-Hoi An .
Absolutely amazing”
KOI was the best hotel we stayed at during our 3 week vacation in Vietnam/Cambodia. Very friendly and helpful staff. Great facilities and spa. Amazing breakfast. Restaurant was a bit pricey but very easy to catch a shuttle bus to old town for local foods
Dear Ms. Elizabeth, First, allow me to apologize for the delay in our response to your review, dated September 2017 due to Technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager
Excellent place but staff lacks the heart”
This place is away from the old town, so the environment is nice and quiet. Pros 1. Massage services at their spa is excellent 2. Good breakfast spread 3. Nice environment with facilities 4. Near to the beach Cons 1. We requested for a room extension on our last day, upon arrival apparently no one was aware and we had to show them the email confirmation. We thought it should have been keyed into the system already. 2. We activated the 'do not disturb' sign on the door, but 2 overly enthusiastic housekeeping staff apparently took it that they had to clean the rooms despite that. 3. Staff at the breakfast place and shuttle bus drivers seem to be inattentive to guests and give off an air of indifference. 4. Booking an appointment for massage at the spa was a challenge, as the counter staff did not understand much English. Overall the facilities and environment is very nice, however, we felt that the staff lacked the proper training. If not for that, this place would be top notch.
Dear Mr(s) Bryce, First, allow me to apologize for the delay in our response to your love wonderful review, dated March 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Exceptional”
Beautiful accommodation, very clean and great location. They offer a free shuttle into hoi an old town and free bikes for you to exolore the local area. The staff make the accommodation though, they are so friendly helpful and always have a smile on their faces. Thank you for a wonderful stay :)
Dear Mr(s) Natalie, First, allow me to apologize for the delay in our response to your love wonderful review, dated April 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Excellent 5 star Resort”
Excellent quite new resort with various options of accommodation depending on what you are after. two friends and myself were in a 3 bedroom villa with it's own indoor pool, very lovely like our own house, each with separate rooms and bathrooms, open common lounge/kitchenette room & pool room. Staff were all wonderful and the customer service Manager Miss Yummy was an amazing host. Thoroughly enjoyed the time and have no hesitation in recommending it to anyone. Kind regards, Richard
Dear Mr. Richard, First, allow me to apologize for the delay in our response to your love wonderful review, dated January 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
An amazing stay in a beautiful hotel, nothing was too much trouble for the staff”
We will return to this hotel, great hotel great resort. The hotel was around £3 in a taxi into Hoi An old town.
Dear Ms. Susan, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Exceptional”
A wonderful small resort! There were always more than enough staff eager to please to do anything they could for you. Rooms were just as beautiful as the resort it’s self. A very nice relaxing experience. Would highly recommend the spa pool for a lovely spot to hang out all afternoon in the sun!
Dear Bridget, Thank you very much for your compliment We hope to welcome you back in the soonest time Our best regards
Perfect for a family group vacation”
This place was everything that we hoped for. Smiling, friendly and professionel staff; nice villas with great view over water ways (river or canoe area); great food in both restaurant and breakfast hall. It is possible to take a shuttle to nearby ancient city of Hoi And or enjoy a free bicycle ride. Drivers are much more patient and tourist friendly compared to the hazards of Hanoi or HCM traffic. I recommend a trip a few km to south where it is possible to enter a light house (101 steps) and enjoy a cool drink at the spot where two ferries transport local people across the river mouth.
Dear Mr Morten, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Good but not great!”
Had a problem but dealt with very poorly. Facility is very clean, staff excellent, food good but it is a 5 stat hotel that’s what you expect. The way the problem we had was dealt with was very poorly handled. I feel the GM should of done more. We had to change rooms but no upgrade offered, no meal offered not even a fruit bowl in the room as an apology. This is what makes a hotel great the way it deals with unexpected issues. It was disappointing. It is a nice 5 star hotel but it’s not great. It’s the fine details that makes the difference and it was supplied here.
Dear Mr, Martin, First, allow me to apologize for the delay in our response to your love wonderful review, dated September 2017 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We apologize for all the inconvenience during your stay. Our Team monthly practice, and have the training to provide the best services and reach all the expectations of our customers be the best. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager
All the staff at the Koi so friendly”
We stayed at this resort for 3 days.. Very impressed by their friendly staffs. Their facilities are great. Food is very good, they offer various choices for breakfast. You will need to walk 10 minutes to the resort's private beach since the one in front of resort is ruined.
Dear Mr(s) Cuong, First, allow me to apologize for the delay in our response to your love wonderful review, July 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer
Koi experience”
It would be much nicer to have a pool bar in the pool or some plant instead of the exagerating Koi fish statue in the middleof the pool.
Dear Thu, As you might know Koi is a famous creature in the Asian culture and our statue tells the legend about tenacity and willpower of the fish, that could become a dragon. This is a symbol of our Resort and something that we are proud of! But we are glad that this statue couldn't spoil your general impression and we look forward to welcoming you back again in the future! Best regards, KOI Resort & Spa- Hoi An team
Excellent Hotel”
Excellent hotel with excellent service. Would recommend to anyone visiting Hoi Ann
Dear Sriram, Thanks a lot for this review and your further recommendations for guests to come! We deeply appreciate your patronage, and It was an absolute pleasure to have you come and stay with us. Best regards, KOI Resort & Spa- Hoi An team
Good choice for relaxing”
This is very beautiful resort, beside the river, near the beach, staff is so friendly, breakfast is delicious. But the room and the bed so small, it's uncomfortable when you stay with family ( 2 adults and 2 children).
Dear Mr(s) Vien, First, allow me to apologize for the delay in our response to your love wonderful review, dated April 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer