9.4
Exceptional
/10
(1,126 reviews)See what guests said
Housekeeping21
Breakfast11
Swimming Pool5
See map
9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
FREE
Popular landmarks
Angkor National Museum 640 m
ANM Khmer Market 860 m
Pub Street 900 m
War Museum Cambodia 4.06 km
Angkor Wat 5.76 km
Angkor Thom 8.69 km
Bayon Temple 8.74 km
Ta Prohm 8.86 km
Preah Khan 11.28 km
Cambodia Landmine Museum 22 km
Nearby landmarks
The Heritage Walk 110 m
Tourism Information 150 m
Angkor Shopping Center 160 m
Lucky Mall 160 m
Cambodia Asia Bank 160 m
Old French Quarter 160 m
Luky Mall 170 m
SEN KTV 180 m
Tabitha Cambodia Shop 200 m
Royal Residence 200 m
Koulen Hotel

"Big plus about this hotel is the room is so huge i cant compare to other hotels at Siem Reap, Ambience so great!"

Jason - October 1, 2018

Luxury Suite - View Koulen Hotel
Lobby Koulen Hotel
Interior view Koulen Hotel
See all 64 photos
Removed from saved list
Free Wi-Fi

Koulen Hotel

Oknha Oum Chhay Street, Siem Reap Central Area, Siem Reap, Cambodia, 17252 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
What guests are saying:Read all 1,126 reviews
Exceptional service
9.6 rating for service
Exceptional cleanliness
9.4 rating for cleanliness
Exceptional reputation
Recommended by 93% of guests
Exceptional facilities on premise
9.0 facilities on premise

The entire stay at Koulen Hotel is at its BEST - all staff members are kind and caring.

Ralph | May 11, 2019

This is definitely a place for you to stay when you are in Siem Reap!

Ralph | May 11, 2019

Clean and well appointed rooms.

Mark | March 4, 2019

Very nice pool area.

Mark | March 4, 2019

Breakfast was good.

Mark | March 4, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Siem Reap every 36 minutes on Agoda.com
Value for money9.2
Distance to city center0.5 Km
Location rating9.3
Nearest airportSiem Reap International Airport (REP)
Distance to airport6.9 km

Rooms available at Koulen Hotel

Two Bedroom Suite
Two Bedroom Suite
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Family Suite 4 Bedded Room
Family Suite 4 Bedded Room
...
  • Room size: 260 m²/2799 ft²
  • Pool view
  • 4 double beds
Enter dates to see prices
Four-Bedroom Family Suite - Free Pickup
Four-Bedroom Family Suite - Free Pickup
...
  • Room size: 260 m²/2799 ft²
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Three-Bedroom Suite
Three-Bedroom Suite
...
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
  • 3 double beds
Enter dates to see prices
Three-Bedroom Family Suite - Free Pickup
Three-Bedroom Family Suite - Free Pickup
...
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Two-Bedroom Suite - Free Pickup
Two-Bedroom Suite - Free Pickup
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Luxury Suite
Luxury Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Luxury Twin
Luxury Twin
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 single bed and 1 king bed
Enter dates to see prices
One bedroom Luxury Suite
One bedroom Luxury Suite
...
  • Room size: 80 m²/861 ft²
  • 1 king bed
Enter dates to see prices
One bedroom Luxury Suite
One bedroom Luxury Suite
...
  • Room size: 80 m²/861 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Koulen Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Koulen Hotel?

Koulen Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 KHR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Koulen Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Koulen Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Siem Reap with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Koulen Hotel?

Koulen Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Koulen Hotel

  • 9.6
    Exceptional
    Location
    "It’s also close to all the bars and restaurants if you are into going out at night."

    Apsara | February 26, 2020

  • 8.4
    Excellent
    Spaciousness
    "Room was part of a huge Apartment with 2 more rooms which were locked up."

    May-Cheng | November 24, 2019

  • 10.0
    Exceptional
    "Would give this hotel 10/10 and will definitely return."

    Alan | March 2, 2020

Property ranking|Compared to 1,154 Siem Reap properties
See all rankings
Room size
146 sqm.
Review score - United States
9.7/10
Location score
9.3/10
Service score
9.6/10
Bigger than
99
%
of Siem Reap properties
Better than
98
%
of Siem Reap properties
Better than
96
%
of Siem Reap properties
Better than
95
%
of Siem Reap properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
9.4
Exceptional
1,126 reviews
Cleanliness
9.4
Facilities
9.0
Location
9.3
Read all reviews >
What travelers say they love:
The staff are very attentive and the facilities including th...
Apsara from Australia
Couple
More about Koulen Hotel

More about Koulen Hotel

For travelers who want to take in the sights and sounds of Siem Reap, Koulen Hotel is the perfect choice. Only 0.5 Km from the city center, the property's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the property offers easy access to the city's must-see destinations.

Koulen Hotel offers impeccable service and all the essential amenities to invigorate the weary traveler. For the comfort and convenience of guests, the property offers free Wi-Fi in all rooms, 24-hour security, shrine, convenience store, daily housekeeping.

Step into one of 66 inviting rooms and escape the stresses of the day, A selection of amenities can be found in most rooms, inlcuding flat screen television, additional toilet, bathroom phone, cleaning products, clothes rack. The property offers fantastic facilities, including fitness center, outdoor pool, spa, massage, pool (kids), to help you unwind after an action-packed day in the city. When you are looking for comfortable and convenient accommodation in Siem Reap, make Koulen Hotel your home away from home.

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Most talked about facilities

Breakfast
12 mentions
Swimming Pool
11 mentions
Housekeeping
10 mentions
Food & Dining
4 mentions

What they offer

10.0
Exceptional
"Special thanks to August (front desk) and Sok (hotel driver)..."

Leo | June 28, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Vegetarian

Restaurants on site

Sala Dining
Cuisine:American, Asian, European
Menu:Buffet, A-la-carte
Sala Café
Cuisine:Asian, French, German
Menu:Buffet
Sala Pool
Cuisine:American, Asian, Chinese
Menu:Buffet, A-la-carte
Saikou Restaurant ( Japanese Restaurant )
Cuisine:Japanese
Menu:Buffet
Koulen Restaurant & Live Performance
Menu:A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Koulen Hotel from real guests

Overall rating
9.4
Exceptional
From 1126 reviews
9.7Service
9.6Room comfort and quality
9.5Location
Agoda Reviews (247)Booking.com Reviews (879)
Rating via Agoda9.3
/
10
Exceptional
Cleanliness9.4
Facilities9.0
Location9.3
Service9.6
Value for money9.2
High score for Siem Reap
Rating
9+ Exceptional (110)
8-9 Excellent (15)
7-8 Very Good (7)
6-7 Good (1)
<6 Below Expectation (3)
Time of the year
Mar - May (21)
Jun - Aug (48)
Sep - Nov (39)
Dec - Feb (28)
Don't miss out!Users are booking a place in Siem Reap every 36 minutes on Agoda.com
All guests (247)
All room types
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Show reviews that mention 

Showing 136 verified guest comments
12345
10.0
Exceptional
Timothy from Cambodia
Solo traveler
Luxury Suite
Stayed 2 nights in June 2018

Absolutely Superb”

Having stayed at many hotels on my regular visits to Siem Reap, this trip I discovered the recently opened Koulen Hotel and will definitely stay here again in the future. Everything about the hotel was just perfect. Rooms were beautifully appointed, quiet, modern and spacious; the food was delicious both in the restaurant and through room service; and the staff were just amazing. They were helpful, friendly and had a good knowlesde about where to go and what to do while visiting Siem Reap. Excellent location less than 10 minutes walk to Pub Street area and also easy to get to the airport or the temples without all the traffic hassles and congestion being in the centre of town. I'll be back again next month and will definitely be staying here again :)

Reviewed June 26, 2018

Dear Timothy, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Ralph from United States
Business traveler
Luxury Suite
Stayed 4 nights in May 2019

Kind & Attentive Staffs! Great Property!”

I was greeted by Tan, the front office staff, and a driver at Siem Reap International airport with great smiles and attentive care. The entire stay at Koulen Hotel is at its BEST - all staff members are kind and caring. It makes you feel like you are in your 2nd or 3rd home (if you have more than 2 homes) when you are away from your first home. Love it and Koulen is located in the heart of Siem Reap as well. This is definitely a place for you to stay when you are in Siem Reap! Thank you all of you at Koulen Hotel. See you again! Sincerely -- Ralph Dao

Reviewed May 11, 2019

Dear Value Customer, Thanks for leaving us such a wonderful review. We are glad that you loved our location and staff, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please send us an email in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, We are looking forward to welcoming you to our hotel near future. Best Regards, Koulen Hotel Team

Responded May 14, 2019
Koulen Hotel
8.8
Excellent
Gemma
Couple
Luxury Suite
Stayed 5 nights in March 2019

Spacious Room, Friendly Staff & Great Location”

The staff at Koulen are super friendly and helpful... they even had our names memorized to greet us when coming and going. Their driver who picked us up from the airport (in an SUV w/ AC) was on-time and easy to find. The room was spacious and clean and the AC worked great. The kitchen had a full size fridge, microwave, toaster and stove top which was great but otherwise it was not very well stocked with utensils. It would also have been nice if there was a small table to eat at. The water pressure in the shower was fantastic. The nightly turn down service was a nice touch as well. Location is very central and safe and there's always a tuk tuk waiting out front. There is a grocery store in walking distance just a couple blocks away and a new shopping/dining complex across the street. We stayed 5nights and really enjoyed it as a base for exploring Siem Reap & of course visiting the temples- would recommend- great location and value!

Reviewed March 26, 2019

Dear Value Customer, Thank you for your stay with us and for sharing your experience with other travelers. We are glad that you loved our staff and room, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us an email in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Best Regards, Koulen Hotel Team

Responded March 27, 2019
Koulen Hotel
9.6
Exceptional
Nungnuj from Singapore
Family with teens
Two Bedroom Suite
Stayed 4 nights in December 2018

Perfect place to stay with family and easily access to nearby area on foot”

We had spent 6 days in Siem Reap exploring Angkor Wat and surrounding area with 3 older kids age 11-12. We stayed in 2 bedrooms unit which was very spacious and clean. We were welcome since arriving till leaving. Ellie (guest relation manager) and all the staffs are very friendly and helpful. We arranged all our tour thru the hotel. Their drivers and tuk tuk drivers are very good and friendly. Ellie's recommendations for the tour, bike tour, and activities were excellent. The breakfast spread were plenty and well spread. We would highly recommend anyone to stay at this hotel and if we are going back, we will surely revisit the hotel again. Thank you for making our holiday in Siem Reap a wonderful experience.

Reviewed December 27, 2018

Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded December 28, 2018
Koulen Hotel
9.6
Exceptional
Nungnuj from Singapore
Family with teens
Two Bedroom Suite
Stayed 1 night in December 2018

Helpful staffs, great location, excellent support with tour arrangment.”

We had spent 6 days in Siem Reap exploring Angkor Wat and surrounding area with 3 older kids age 11-12. We stayed in 2 bedrooms unit which was very spacious and clean. We were welcome since arriving till leaving. Ellie (guest relation manager) and all the staffs are very friendly and helpful. We arranged all our tour thru the hotel. Their drivers and tuk tuk drivers are very good and friendly. Ellie's recommendations for the tour, bike tour, and activities were excellent. The breakfast spread were plenty and well spread. We would highly recommend anyone to stay at this hotel and if we are going back, we will surely revisit the hotel again. Thank you for making our holiday in Siem Reap a wonderful experience.

Reviewed December 27, 2018

Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded December 27, 2018
Koulen Hotel
9.2
Exceptional
Massimiliano from Thailand
Business traveler
Luxury Suite
Stayed 2 nights in November 2018

One of the best in Siem Reap”

The Koulen Hotel is a fantastic hotel for all kind of travellers the rooms are very clean, the position is one of the best in Siem Reap and all the staff is extremly frendly and polite a particular thanks to Miss Sophoan, i had really a good experience there and i raccomand it to everyone

Reviewed November 16, 2018

Dear Massimiliano, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded November 20, 2018
Koulen Hotel
10.0
Exceptional
Jason from Thailand
Solo traveler
Luxury Suite
Stayed 1 night in September 2018

Awesome!”

The hotel is very new! Beautiful people too specially Thida, Tith, nate, song, ellie, Takako and the driver Mr. Lee thank you and really nice talking to you all guys! Big plus about this hotel is the room is so huge i cant compare to other hotels at Siem Reap, Ambience so great! What i like the most is the pool area with small bar. Location is walkable to Pub Street market. But if you lazy to walk 2$ for tuktuk! Also newly open mall and Zandro shop must see haha for shopping just few step to the hotel. Highly recommended! -Mark

Reviewed October 01, 2018

Dear Jason, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Grace from South Korea
Group
Luxury Suite
Stayed 1 night in December 2018

Fantastic hotel! Will be back. ”

Stayed at Koulen with a group of friends after another Cambodia expat friend raved about her stay there. Staff were super friendly and easy to communicate with. We were booked into two separate, twin/double bed rooms. On arrival they asked if we'd be ok to be put into a 3bedroom.suite together instead, an upgrade at the same price - and we were THRILLED with it. The suite was massive, incredibly comfortable and allowed our group to have a living room to hang out in. Swimming pool was fantastic too - has two little "hot" tubs attached which was much appreciated after we took part in the Angkor Wat 10k. Kid-friendly too (one of our friends had her children with her), location is fantastic so we could walk to pub st if we wanted, or take a passapp tuktuk. Breakfast was a good spread, included omlette station, a noodle station, and waffles. Fantastic overall, we absolutely loved it and we will definitely be back. Thank you Koulen hotel!

Reviewed December 04, 2018

Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. On behalf of the staff and management, we would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team

Responded December 05, 2018
Koulen Hotel
10.0
Exceptional
Jenn from Canada
Couple
Luxury Suite
Stayed 2 nights in October 2018

Fantastic Hotel!”

We had the most lovely stay at the Koulen Hotel. From the moment we walked in the staff were so friendly, helpful and accommodating. The room was beautiful and spacious with a lovely bathroom and large shower. The pool was beautiful and we received special service every step of the way - they even packed us a breakfast box to go for our early morning at Angkor Wat. This hotel was such an expected treat. We would highly recommend it.

Reviewed November 04, 2018

Dear Jenn, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded November 08, 2018
Koulen Hotel
10.0
Exceptional
Angel from United States
Family with young children
Two-Bedroom Suite - Free Pickup
Stayed 7 nights in July 2018

Amazing stay”

We traveled with kids ages: 6, 4 and 8 months. The staff always went way and beyond from helping carry stuff, arrange birthday cakes and answering any questions. We stayed in a 2 bedroom suite and it was perfect for our family! The kitchen and living room made it feel like home. The pool was incredible. There is a nice shopping center being built right next door with a kids play place. We highly recommend Koulen Hotel to all fellow travelers, especially those with kids.

Reviewed August 05, 2018

Dear Angel, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
8.8
Excellent
Victor from Malaysia
Family with teens
Two Bedroom Suite
Stayed 3 nights in November 2018

Great location, friendly staff, huge rooms (2 bedroom apartment)”

My wife and I, along with our 3 children, stayed for 3 nights at the Koulen. The immediate feedback is that the staff of the hotel are really attentive and helpful. They constantly sought our feedback, and asked if we needed help with restaurant bookings, transportation or information. The 2 bedroom apartment we got was huge. In fact, we thought that the living room was too big. The kitchen was basic, but met our requirements. Bathrooms were also huge, but maybe just a bit dark. An area for improvement is the extra bed that we got. It was small, and the mattress was very thin and slightly hard. In terms of the hotel facilities, the pool was nice. The small heated plunge pool was a nice touch. Breakfast was adequate, although the choices were limited. Would be nice to have more non-pork dishes. Overall, nice hotel, with great staff and attentive service.

Reviewed November 07, 2018

Dear Victor, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded November 08, 2018
Koulen Hotel
10.0
Exceptional
Kai from Malaysia
Family with young children
Luxury Twin
Stayed 3 nights in June 2018

Exceptional”

I and my family very happy stay in this hotel. The room is spacious and very clean. Most important the bed is very comfort. All the staff in Koulen Hotel are very caring and friendly. They always ready to assist us. Thank you very much for their surprise on my birthday day. They were prepared a birthday cake for me when i and my family in swimming pool.

Reviewed June 25, 2018

Dear Kai, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Kwanseok from South Korea
Solo traveler
Luxury Suite
Stayed 1 night in July 2018

Great new hotel”

Friendly staff, Clean and luxury room. Pool and breakfast are great! Wonderful stay for enjoying Siem Reap travel.

Reviewed July 16, 2018

Dear Value Customer, Warmest greetings from Koulen Hotel. First of all thank you so much for staying with us. On behalf of Koulen Hotel, We would like to thank you for all your excellence comments, feedback to our hotel. We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
9.2
Exceptional
Rochelle from Philippines
Family with young children
Luxury Suite
Stayed 5 nights in May 2019

Exceptional”

We had a wonderful 5 nights at koulen. The hotel is quite new. Across the hotel is heritage mall. Lucky mall is a few steps away for groceries. we stayed on the 3rd floor, we got the view facing the pool. the unit was spacious and clean. Room was clean twice a day. We took the angkor tours from the hotel. The reception staff were very helpful and friendly. We enjoyed our stay and would definitely recommend to anyone.

Reviewed May 28, 2019

Dear Rochelle, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team

Responded May 29, 2019
Koulen Hotel
10.0
Exceptional
Zeng from China
Family with young children
Luxury Suite
Stayed 7 nights in July 2019

great hotel”

This is the first time we check-in an independent brand hotel and enjoys an over-5-star service! It's a very pleasing memory! My daughter was sick and turned our last 2 days into a medical touring =3=, hotel's staff also gave us a great choice on picking hospital. One tiny improvement that I think Koulen could do is invested a water clean equipment to improve water condition in swim pool. That will be a very wise investment indeed!

Reviewed August 04, 2019

Dear Zeng, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team

Responded August 05, 2019
Koulen Hotel
10.0
Exceptional
Karen from United States
Family with young children
Two Bedroom Suite
Stayed 4 nights in December 2018

Best Hotel in Siem Reap!!!!”

My husband and I stayed here, along with my daughter, son-in-law, and 3 year old granddaughter. All of the staff here are so friendly and accommodating. It was my daughter's birthday and they decorated her bed and brought a cake with candles (without even asking). The breakfast here was AMAZING with so many selections I ate way too much due to it's deliciousness :) . We literally have NO complaints after staying four nights here. The pool was amazing and my granddaughter had such fun swimming. There is a bar at the pool and they also serve food there, too. There is even a mall right across the street that has a children's playground. Koulen is the place to stay!

Reviewed December 21, 2018

Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap. On behalf of the staff and management, We would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team

Responded December 25, 2018
Koulen Hotel
7.2
Very good
Matthew from Philippines
Couple
Luxury Twin
Stayed 2 nights in October 2018

Fine hotel in Siem Reap”

This hotel was clean, friendly staff, good pool, and the buffet breakfast was fine. I didn't like the room arrangements where 4-5 rooms share one living room, you had to enter 2 doors just to get in your room. I also would have preferred our own living room area instead of sharing with 4-5 other rooms. The location required a taxi to go anywhere, the staff was very friendly and helpful. If ever I visit Siem Reap again I would look for other hotel options.

Reviewed October 16, 2018

Dear Mattew, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Peter from Australia
Family with young children
Two Bedroom Suite
Stayed 5 nights in September 2018

Ticks every box ”

The Koulen team made this trip very special - in just five nights we have too many individual names to mention everyone that helped make the trip. Very confident recommending Koulen!

Reviewed September 28, 2018

Dear Peter, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Jacob from United States
Family with young children
Luxury Suite
Stayed 2 nights in August 2018

Good hotel that will be great”

When we arrived to the hotel and taken to our room I noticed it was not the type of room I had originally book according to pictures on here. Our living room and kitchen area was shared with two other rooms and not what we booked. After the long trip I was tired and really didn’t want any issues with front desk but went down any way because I didn’t want my small kids to be in this situation. I brought it to managements attention and he explained the person in our room had become sick and extended their stay. He worked greatly to help my family and I remain comfortable for the evening and moved us to a room the next day that opened up. I have to admit I was very impressed by management and MORE importantly the staff. Everyone greeted us when we walked by. Staff came around and struck up conversations with us while waiting for food or waiting on transportation and it seemed genuine, I believe they want to know their customers comfort levels and fix any issues you may have in a prompt and professional manor. Also I met staff from a few different regions of the world some from Japan, Italy, & Philippines to name a few, so translators are there if you would prefer that language. Location is perfect. 5-10 minute walk to downtown/touristy restaurants bars and shopping or 2 minutes on tuk tuk and down the street from a Starbucks if you“just have to get some”. To get to Angkor Wat it was about 15 minutes in tuk tuk. Price for quality is way undervalued at the moment. Once this place is found by more travelers bookings will be harder to come by and prices will go up due to demand. I highly recommend staying here. Perfect for all types of travelers.

Reviewed August 06, 2018

Dear Jacob, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team

Responded October 19, 2018
Koulen Hotel
9.6
Exceptional
Bianca from Cambodia
Solo traveler
Luxury Suite
Stayed 6 nights in March 2018

Fantastic new hotel in Siem Reap”

I had a lovely stay at The Koulen Summit. Some facilities were not quite ready yet but the staff were fabulous and made me feel at home for the week. Internet is reliable, air conditioners excellent, pool amazing and the general vibe was very relaxing.

Reviewed March 25, 2018

Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap. On behalf of the staff and management, We would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team

Responded December 15, 2018
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  • Exceptional location
  • Angkor National Museum
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