Koulen Hotel
Koulen Hotel
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10.0
Exceptional

"A brand new hotel with friendly staff."

Chan

|

April 4, 2018

Luxury Suite - View Koulen Hotel
Luxury Suite - View
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Lobby Koulen Hotel
Lobby
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Interior view Koulen Hotel
Interior view
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Interior view Koulen Hotel
Interior view
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See map Koulen Hotel
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Exceptional
Location
9.2
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What guests are saying:
Great facilities, great service. Everything is perfect. Completely satisfied. Even though the have been opened just for a month atm. Big thanks to mrs. Lisa and mr. Meng
Andrey from Russia
Couple
We stayed here during our honeymoon, and it was simply amazing! The staff was incredible, and the rooms were massive, well appointed and quite clean. I highly recommend this hotel!
Kai from United States
Couple
This was by far the best hotel in terms of value of money during our trip to Cambodia. Rooms are very spacious, clean, breakfast is ready good, location is perfect and the staff are amazingly friendly and helpful.
Aryna from Australia
Family with young children
great location, amazing service, incredible food, beautiful room, fantastic breakfast selection, really impressed with all the staff. we felt like we were being looked after by every single staff member, this place was just beautiful
Raea from Australia
Couple
rooms were big and clean as was the pool, especially Mrs Ivy and Mr Meng were very helpful .
Beatrix from Austria
Family with teens
Newly built
Exceptional
From 98 reviewsSee what guests said
9.3
/
10
Exceptional cleanliness
9.4
Recommended by 97% of guests
Value for money9.3
Distance to city center0.5 Km
Location rating9.2
Nearest airportSiem Reap International Airport (REP)
Distance to airport7.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Breakfast [free]

Select your room
This property is in high demand!Last booked 6 hours ago
Two Bedroom Suite
Two Bedroom Suite
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 double bed & 2 double bed...
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Family Suite 4 Bedded Room
Family Suite 4 Bedded Room
...
  • Room size: 260 m²/2799 ft²
  • Pool view
  • 1 double bed & 1 queen bed
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Three-Bedroom Suite
Three-Bedroom Suite
...
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
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Four-Bedroom Family Suite - Free Pickup
Four-Bedroom Family Suite - Free Pickup
...
  • Room size: 260 m²/2799 ft²
  • Balcony/terrace
  • 1 super king bed
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Luxury Suite
Luxury Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 double bed
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Three-Bedroom Family Suite - Free Pickup
Three-Bedroom Family Suite - Free Pickup
...
  • Room size: 190 m²/2045 ft²
  • Balcony/terrace
  • 1 super king bed
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Two-Bedroom Suite - Free Pickup
Two-Bedroom Suite - Free Pickup
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 1 super king bed
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Twin Suite
Twin Suite
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 1 single bed and 1 king bed
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Twin Room with Balcony
Twin Room with Balcony
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 2 single beds
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More about Koulen Hotel

More about Koulen Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Real reviews from real guests

Agoda Reviews (98)Booking.com Reviews (309)
9.3
/
10
Exceptional
Cleanliness9.4
Facilities8.9
Location9.2
Service9.4
Value for money9.3
Provided by verified guests of Agoda
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All guests (98)
All room types

Show reviews that mention 

Showing 66 verified guest comments
1234
9.6
Exceptional
Nungnuj from Singapore
Family with teens
Two Bedroom Suite
Stayed 4 nights in December 2018
Perfect place to stay with family and easily access to nearby area on foot”
We had spent 6 days in Siem Reap exploring Angkor Wat and surrounding area with 3 older kids age 11-12. We stayed in 2 bedrooms unit which was very spacious and clean. We were welcome since arriving till leaving. Ellie (guest relation manager) and all the staffs are very friendly and helpful. We arranged all our tour thru the hotel. Their drivers and tuk tuk drivers are very good and friendly. Ellie's recommendations for the tour, bike tour, and activities were excellent. The breakfast spread were plenty and well spread. We would highly recommend anyone to stay at this hotel and if we are going back, we will surely revisit the hotel again. Thank you for making our holiday in Siem Reap a wonderful experience.
Reviewed December 27, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team
Responded December 28, 2018
Koulen Hotel
9.6
Exceptional
Nungnuj from Singapore
Family with teens
Two Bedroom Suite
Stayed 1 night in December 2018
Helpful staffs, great location, excellent support with tour arrangment.”
We had spent 6 days in Siem Reap exploring Angkor Wat and surrounding area with 3 older kids age 11-12. We stayed in 2 bedrooms unit which was very spacious and clean. We were welcome since arriving till leaving. Ellie (guest relation manager) and all the staffs are very friendly and helpful. We arranged all our tour thru the hotel. Their drivers and tuk tuk drivers are very good and friendly. Ellie's recommendations for the tour, bike tour, and activities were excellent. The breakfast spread were plenty and well spread. We would highly recommend anyone to stay at this hotel and if we are going back, we will surely revisit the hotel again. Thank you for making our holiday in Siem Reap a wonderful experience.
Reviewed December 27, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are looking forward to welcoming you again near future. Best Regards, Koulen Hotel Team
Responded December 27, 2018
Koulen Hotel
8.8
Excellent
Vibol from Cambodia
Business traveler
Luxury Suite
Stayed 1 night in December 2018
Comfortable. However sound leaking from Mall while there a concert ”
Easy access via internet
Reviewed December 23, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap. On behalf of the staff and management, We would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team
Responded December 25, 2018
Koulen Hotel
10.0
Exceptional
Karen from United States
Family with young children
Two Bedroom Suite
Stayed 4 nights in December 2018
Best Hotel in Siem Reap!!!!”
My husband and I stayed here, along with my daughter, son-in-law, and 3 year old granddaughter. All of the staff here are so friendly and accommodating. It was my daughter's birthday and they decorated her bed and brought a cake with candles (without even asking). The breakfast here was AMAZING with so many selections I ate way too much due to it's deliciousness :) . We literally have NO complaints after staying four nights here. The pool was amazing and my granddaughter had such fun swimming. There is a bar at the pool and they also serve food there, too. There is even a mall right across the street that has a children's playground. Koulen is the place to stay!
Reviewed December 21, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap. On behalf of the staff and management, We would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team
Responded December 25, 2018
Koulen Hotel
10.0
Exceptional
Robert from Australia
Couple
Luxury Suite
Stayed 4 nights in December 2018
Exceptional”
Lovely hotel and all staff so friendly and helpful. We, and our friends, enjoyed a wonderful stay there.
Reviewed December 17, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, Koulen Hotel Team
Responded December 18, 2018
Koulen Hotel
8.8
Excellent
Auvarin from Vietnam
Family with young children
Two Bedroom Suite
Stayed 3 nights in October 2018
Close to Angkor Watt in the city”
This is a new hotel and very clean and the staff were accommodating. The location was good and next to one of the newer places to go shopping and get a coffee.
Reviewed December 15, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, Koulen Hotel Team
Responded December 18, 2018
Koulen Hotel
8.8
Excellent
Sarah from Vietnam
Couple
Luxury Suite
Stayed 4 nights in November 2018
Great location and lovely pool”
I mostly chose this place for the location and the pool area: we were in town for the Angkor half marathon and just wanted to relax for a few days rather than sightsee, so the pool and proximity to bars and restaurants were priorities. It certainly delivered on both as the pool area was beautiful and it was a few minutes from the nearest eating places and not far from a wide range of options. The room was very spacious - too spacious really as it lacked decoration so felt bland and empty. Shame really as it has great potential. They seem to have addressed some of the issues commented on by previous posters though, such as kitchen equipment. Staff was lovely - friendly, helpful, efficient. Maybe a bit too much at times as we felt a bit crowded and the welcome talk was a bit too long when we just wanted to unpack and have dinner. But rather that than the opposite! The gym was very basic and looks like the spa is WIP. Breakfast was good enough - nothing exciting but decent choice.
Reviewed December 11, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap. On behalf of the staff and management, we would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team
Responded December 14, 2018
Koulen Hotel
10.0
Exceptional
Elisia from Thailand
Family with teens
Twin Suite
Stayed 3 nights in September 2018
Loved everything about this hotel”
We have never stayed at a hotel with such attentive staff. The breakfast was great. Rooms were clean and well appointed. Joint suite areas were HUGE! And the pool was delightful. We will be back!
Reviewed December 09, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap. On behalf of the staff and management, we would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team
Responded December 14, 2018
Koulen Hotel
10.0
Exceptional
Grace from South Korea
Group
Luxury Suite
Stayed 1 night in December 2018
Fantastic hotel! Will be back. ”
Stayed at Koulen with a group of friends after another Cambodia expat friend raved about her stay there. Staff were super friendly and easy to communicate with. We were booked into two separate, twin/double bed rooms. On arrival they asked if we'd be ok to be put into a 3bedroom.suite together instead, an upgrade at the same price - and we were THRILLED with it. The suite was massive, incredibly comfortable and allowed our group to have a living room to hang out in. Swimming pool was fantastic too - has two little "hot" tubs attached which was much appreciated after we took part in the Angkor Wat 10k. Kid-friendly too (one of our friends had her children with her), location is fantastic so we could walk to pub st if we wanted, or take a passapp tuktuk. Breakfast was a good spread, included omlette station, a noodle station, and waffles. Fantastic overall, we absolutely loved it and we will definitely be back. Thank you Koulen hotel!
Reviewed December 04, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. On behalf of the staff and management, we would like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen Hotel Team
Responded December 05, 2018
Koulen Hotel
8.8
Excellent
Yohan from Singapore
Couple
Luxury Suite
Stayed 1 night in November 2018
Pleasant stay”
Rooms are very big and cozy. Friendly staff. Lot of restaurants and spa nearby. Breakfast could have been better, but no biggie.
Reviewed November 16, 2018
Dear Yohan, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded November 20, 2018
Koulen Hotel
9.2
Exceptional
Massimiliano from Thailand
Business traveler
Luxury Suite
Stayed 2 nights in November 2018
One of the best in Siem Reap”
The Koulen Hotel is a fantastic hotel for all kind of travellers the rooms are very clean, the position is one of the best in Siem Reap and all the staff is extremly frendly and polite a particular thanks to Miss Sophoan, i had really a good experience there and i raccomand it to everyone
Reviewed November 16, 2018
Dear Massimiliano, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded November 20, 2018
Koulen Hotel
8.8
Excellent
Victor from Malaysia
Family with teens
Two Bedroom Suite
Stayed 3 nights in November 2018
Great location, friendly staff, huge rooms (2 bedroom apartment)”
My wife and I, along with our 3 children, stayed for 3 nights at the Koulen. The immediate feedback is that the staff of the hotel are really attentive and helpful. They constantly sought our feedback, and asked if we needed help with restaurant bookings, transportation or information. The 2 bedroom apartment we got was huge. In fact, we thought that the living room was too big. The kitchen was basic, but met our requirements. Bathrooms were also huge, but maybe just a bit dark. An area for improvement is the extra bed that we got. It was small, and the mattress was very thin and slightly hard. In terms of the hotel facilities, the pool was nice. The small heated plunge pool was a nice touch. Breakfast was adequate, although the choices were limited. Would be nice to have more non-pork dishes. Overall, nice hotel, with great staff and attentive service.
Reviewed November 07, 2018
Dear Victor, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded November 08, 2018
Koulen Hotel
10.0
Exceptional
Jenn from Canada
Couple
Luxury Suite
Stayed 2 nights in October 2018
Fantastic Hotel!”
We had the most lovely stay at the Koulen Hotel. From the moment we walked in the staff were so friendly, helpful and accommodating. The room was beautiful and spacious with a lovely bathroom and large shower. The pool was beautiful and we received special service every step of the way - they even packed us a breakfast box to go for our early morning at Angkor Wat. This hotel was such an expected treat. We would highly recommend it.
Reviewed November 04, 2018
Dear Jenn, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded November 08, 2018
Koulen Hotel
10.0
Exceptional
Doli from United Kingdom
Family with young children
Three-Bedroom Suite
Stayed 10 nights in October 2018
Fantastic hotel. Spacious rooms. Excellent location. Staff were incredible. ”
Definitely recommend to anyone and will be back soon. No cons. All pros.
Reviewed November 03, 2018
Dear Doli, Warmest greetings from Koulen Hotel, Siem Reap, Cambodia. Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded November 08, 2018
Koulen Hotel
7.2
Very good
Matthew from Philippines
Couple
Twin Suite
Stayed 2 nights in October 2018
Fine hotel in Siem Reap”
This hotel was clean, friendly staff, good pool, and the buffet breakfast was fine. I didn't like the room arrangements where 4-5 rooms share one living room, you had to enter 2 doors just to get in your room. I also would have preferred our own living room area instead of sharing with 4-5 other rooms. The location required a taxi to go anywhere, the staff was very friendly and helpful. If ever I visit Siem Reap again I would look for other hotel options.
Reviewed October 16, 2018
Dear Mattew, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen hotel Team
Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Jacelin from Singapore
Group
Twin Suite
Stayed 2 nights in September 2018
New and Pretty”
The pool looks amazing. The hotel looks new and really pretty inside. My twin suite room was huge but funny that they put an extra bed in the room to make it "twin". It comes with a queen bed and tv is in the living room with the sofa. A little too big for 2 girls but it was fun. Comes fully equipped with a kitchen and knife (for cutting fruits) etc. Service was excellent. Next door is Heritage Walk, a new mall with many eateries and a movie theatre - there's KOI, Swensen's (US$1.70 for a scoop of ice cream is really cheap), Domino's Pizza, jap food and many more. Walkable to supermarket nearby too. On the day we left, it was raining too heavily, so it was flooding around the hotel. Better to bring rainboots if you're going on raining season. The hotel is not facing the main road, so it was quiet, which is good. There's a small open air mama shop opposite the hotel where you can easily buy 1.5l bottled water at US$1 (standard price, unless you go to the minimart or supermart).
Reviewed October 14, 2018
Dear Jacelin, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded October 19, 2018
Koulen Hotel
6.0
Danielle from United States
Solo traveler
Luxury Suite
Stayed 2 nights in October 2018
Not upscale; could use coaching on management”
I was assigned a shared suite instead of a private suite (like the one I reserved). Imagine my surprise when random guests walked in to my living room! I wasn't alerted of this error until they walked me to my room. I was able to switch to a new (private) room on my last night, however the welcome letter was addressed to someone else (not a huge deal) and the room was not clean. Liquid rings on the bathroom counter and bedroom table, plus random hairs here and there. The fruit provided had bugs in them. I got a great deal through agoda, but I would never stay here at full price.
Reviewed October 09, 2018
Dear Danielle, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking at each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Koulen Hotel Team
Responded October 19, 2018
Koulen Hotel
8.0
Excellent
sio from Macau
Group
Two Bedroom Suite
Stayed 3 nights in October 2018
Very good”
Nice place, nice people, very helpful staff in here, My home is your home. Yeah~
Reviewed October 08, 2018
Dear Value Customer, Warmest greetings from Koulen Hotel. First of all thank you so much for staying with us. On behalf of the Koulen Hotel, We would like to thank you for all your excellence comments, feedback to our hotel. We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future. Best Regards, Koulen Hotel Team
Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
Jason from Thailand
Solo traveler
Luxury Suite
Stayed 1 night in September 2018
Awesome!”
The hotel is very new! Beautiful people too specially Thida, Tith, nate, song, ellie, Takako and the driver Mr. Lee thank you and really nice talking to you all guys! Big plus about this hotel is the room is so huge i cant compare to other hotels at Siem Reap, Ambience so great! What i like the most is the pool area with small bar. Location is walkable to Pub Street market. But if you lazy to walk 2$ for tuktuk! Also newly open mall and Zandro shop must see haha for shopping just few step to the hotel. Highly recommended! -Mark
Reviewed October 01, 2018
Dear Jason, Warmest greeting from Koulen Hotel, On behalf of the staff and management, we’d like to express our sincere thanks to you for choosing Koulen Hotel for your accommodation in Siem Reap. We hope that you will continue to use our hotel in the near future. We look forward to you, your family or your friends returning to Koulen Hotel at some time on the next trip. All the best to you, your family and friends. Best Regards, Koulen hotel Team
Responded October 19, 2018
Koulen Hotel
10.0
Exceptional
JUNGYEUN from South Korea
Family with young children
Two Bedroom Suite
Stayed 4 nights in September 2018
This hotel was greater than my expectation. I will highly recomend to my acquaintance. ”
Newest! High Costeffectiveness!!
Reviewed September 29, 2018
Dear Jungyeun, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in Koulen Hotel. Best Regards, Koulen Hotel Team
Responded October 19, 2018
Koulen Hotel
1234
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