7.9
Very good
/10
(2,348 reviews)See what guests said
See map
7.4

Very good

Location rating score

Very good location - 490 meters from city center
Popular landmarks
Dickson Warehouse Store 230 m
Hong Kong Coliseum (Coliseum) 340 m
置富都會 Fortune Metropolis 350 m
The Metropolis 440 m
The Flying Frenchman Monument 460 m
Hung Hom MTR Station 460 m
Wa Shun Street Sitting-out Area 520 m
黃埔天地百寶坊 The Whampoa Pebbles World 520 m
Hung Hom Ferry Pier 560 m
Zung Fu Carpark Building 640 m
Nearby landmarks
Tsim Sha Tsui East 1.3 km
Hong Kong Skyline 1.69 km
Victoria Harbour 1.86 km
Nan Lian Garden 4.78 km
Victoria Peak (The Peak) 4.79 km
Ocean Park Thrill Mountain 7.41 km
Hong Kong Disneyland 14.86 km
Lantau Island 25.31 km
Ngong Ping 360 25.39 km
Tian Tan Buddha (Big Buddha) 29.25 km
Kowloon Harbourfront Hotel

"I like this place i always stay here if i visit to HK all staff is very nice and friendly and cleaning location everythings Thank you"

Esther - October 9, 2019

 Two Bedroom Suite City View - Bed Kowloon Harbourfront Hotel
Lobby Kowloon Harbourfront Hotel
Lobby Kowloon Harbourfront Hotel
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Kowloon Harbourfront Hotel

8 Hung Luen Road, Hunghom Bay, Hung Hom, Hong Kong, Hong Kong - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Front desk [24-hour]
Hassle-free check in

This property is in high demand!

6 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 460 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersPopular destination! Properties in Hong Kong are being booked every minute!
Value for money8.3
Distance to city center2 km
Location rating7.4
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport27.4 km

Rooms available at Kowloon Harbourfront Hotel

Excellent
Room comfort & quality
8.8
 Two Bedroom Suite City View
Two Bedroom Suite City View
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 double bed & 1 single bed
Enter dates to see prices
2-Bedroom Harbour View Quadruple Suite
2-Bedroom Harbour View Quadruple Suite
...
  • Room size: 60 m²/646 ft²
  • Harbor view
  • 1 double bed & 1 double bed...
Enter dates to see prices
2 Bedroom Suite Sea View
2 Bedroom Suite Sea View
...
  • Room size: 60 m²/646 ft²
  • Harbor view
  • 1 single bed & 1 queen bed
Enter dates to see prices
2-Bedroom City View Quadruple Suite
2-Bedroom City View Quadruple Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 double bed & 1 double bed...
Enter dates to see prices
Cityview Two Bedroom Suite
Cityview Two Bedroom Suite
...
  • Room size: 60 m²/646 ft²
  • 1 single bed and 1 double b...
Enter dates to see prices
2-bedroom Quad Suite Cityview
2-bedroom Quad Suite Cityview
...
  • Non-smoking
  • Shower and bathtub
Enter dates to see prices
2-bedroom Cityview Suite
2-bedroom Cityview Suite
...
  • Non-smoking
  • Shower and bathtub
Enter dates to see prices
2-Bedroom City View Quad Suite
2-Bedroom City View Quad Suite
...
  • Room size: 60 m²/646 ft²
  • 2 single beds and 1 double ...
Enter dates to see prices
2-bedroom Quad Suite Harbourview
2-bedroom Quad Suite Harbourview
...
  • Non-smoking
  • Shower and bathtub
Enter dates to see prices
2-bedroom Harbourview Suite
2-bedroom Harbourview Suite
...
  • Non-smoking
  • Shower and bathtub
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Kowloon Harbourfront Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kowloon Harbourfront Hotel?

A stay at Kowloon Harbourfront Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Kowloon Harbourfront Hotel has a car park that's close to the hotel. Parking is available for a fee of 1080 HKD per day. If you're looking for an easy way to get around Hong Kong with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Kowloon Harbourfront Hotel?

Adults can enjoy breakfast offered with an additional charge of 77 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Can special events be hosted at Kowloon Harbourfront Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Kowloon Harbourfront Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Kowloon Harbourfront Hotel?

On-site venues and convenient event services make Kowloon Harbourfront Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 3 venues can accommodate up to 110 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Kowloon Harbourfront Hotel?

Kowloon Harbourfront Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Kowloon Harbourfront Hotel

  • 10.0
    Exceptional
    Location

    "The location is good ! free shuttle and the amenities is also nice."

    Lorraine

    |

    November 27, 2019

  • 8.4
    Excellent
    Location

    "Hotel has shuttle to Tsim Sha Tsui and it's very convenience."

    Elsa

    |

    December 7, 2018

  • 8.0
    Very good

    "Very good hotel in a slightly inconvenient area."

    Lin

    |

    January 29, 2020

Property ranking|Compared to 1,231 Hong Kong properties
See all rankings
Room comfort score
8.8/10
Room size
60 sqm.
Value for money score
8.4/10
Review score - United States
8.4/10
Better than
98
%
of Hong Kong properties
Bigger than
98
%
of Hong Kong properties
Better than
92
%
of Hong Kong properties
Better than
89
%
of Hong Kong properties
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Overall rating:
7.9
Very good
2,348 reviews
Cleanliness
8.0
Facilities
7.7
Location
7.4
Read all reviews >
What travelers say they love:
Hotel had great staff, the rooms are converted apartments wh...
James from Australia
Couple
More about Kowloon Harbourfront Hotel

More about Kowloon Harbourfront Hotel

Located in the heart of Hong Kong, Kowloon Harbourfront Hotel is a cosmopolitan hotel that offers luxurious waterfront living with a magnificent 180-degree view of Hong Kong’s spectacular skyline. Kowloon Harbourfront Hotel is situated only minutes away from the Tsim Sha Tsui and Hunghom MTR stations, the Cross Harbour Tunnel, and the ferry pier. With a network of rail lines, roadways, and sea routes nearby, all destinations in and around Hong Kong can be easily reached, exemplifying true metropolitan living in Hong Kong. Located at the hotel’s ground floor next to the lobby, Café D is currently serving quality continental breakfast, light meals, coffee, cake and bakery items.

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Most talked about facilities

Housekeeping
30 mentions
Breakfast
29 mentions
View
24 mentions
Swimming Pool
20 mentions

What they offer

8.0
Very good
Bathroom

"The bathroom, bedrooms and linen were clean and satisfactory..."

Chris

|

January 4, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

Cafe D
Cuisine:Chinese
Menu:Buffet

Nearby restaurants

Chinese cuisine
Chinese cuisine
The Metropolis Harbour View Chinese Cuisine
160 m Chinese
The Banqueting House
690 m Chinese
The Promenade
810 m Chinese, European, International
American cuisine
American cuisine
Roccos Pizzeria
920 m American, Italian, Pizza
Ned Kelly's Last Stand
1.5 km American, Australian, Bar
Madam S'ate
1.7 km American, International
Asian cuisine
Asian cuisine
The Market
560 m Asian, Chinese, Gluten Free
Hoi King Heen
600 m Asian, Chinese
Nara Thai Restaurant & Bar
640 m Asian, Thai

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Kowloon Harbourfront Hotel from real guests

Provided by verified guests of Agoda
Agoda Reviews (2348)Booking.com Reviews (1608)
7.9
/
10
Cleanliness8.0
Facilities7.7
Location7.4
Room comfort and quality8.8
Service8.1
Value for money8.3
High score for Hong Kong
Rating
9+ Exceptional (290)
8-9 Excellent (187)
7-8 Very Good (266)
6-7 Good (119)
<6 Below Expectation (196)
Time of the year
Mar - May (283)
Jun - Aug (255)
Sep - Nov (273)
Dec - Feb (247)
Don't miss out!Properties in Hong Kong are being booked every minute!
All guests (2348)
All room types
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Show reviews that mention 

Showing 1058 verified guest comments
12345
10.0
Exceptional
Yap from Singapore
Family with teens
Two Bedroom Suite City View
Stayed 3 nights in June 2018

family trip of 3 to hong kong”

We stayed for Hong Kong in Kowloon Harbourfront Hotel for 3 nights. We are somehow upgraded to a suite that can with 2 bedroom and 2 king size bed. Hotel is right along the coastline in the city with very beautiful scenery. You can see many people jogging both in the morning and evening. Hotel has a clubhouse with many factiltates such as massage chair, computers, gym, swimming pool, sauna etc. You can decide to spend your time relaxing comfortably in hotel. Room is very new and clean. Staff is very polite and efficient. Initially, I was a bit worried about getting around but they provide shuttle buses going to Tsim Sha Tsui and back every 20 minutes and I am so surprised that they are so very punctual. Getting around by taxi is so easily as it seems there are taxi outside hotel all the time. This hotel is highly recomended and we have a very wonderful time. Thank you.

Reviewed June 07, 2018

Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded June 08, 2018
Kowloon Harbourfront Hotel
10.0
Exceptional
Tina from United Kingdom
Family with teens
2-Bedroom Harbour View Quadruple Suite
Stayed 4 nights in April 2016

Family stay in Harbourfront Hotel”

We stayed at Harbourfront hotel twice and were really impressed with it. Great position with lovely view over the harbour and extremely close to the MTR station plus we used the free regular shuttle service regularly into TST. The hotel was exceptionally clean and the staff were very efficient with the reception desk manned 24hours. Lovely pool area too which is just what you need after a day in the humid hustle and bustle of Hong Kong. We had a two bedroom apartment with a washing machine which was fantastic to have the space and facilities of an apartment but the benefits of a hotel. Perfect.

Reviewed April 09, 2016
9.6
Exceptional
Charmie from Philippines
Family with young children
Two Bedroom Suite City View
Stayed 2 nights in August 2017

Home away from home”

I enjoyed our stay in this hotel. Everyone was so accomodating. We had a two bedroom suite and the space is just perfect for the 4 of us. They have complete facilities like a washing machine, stove and microwave. It's just that it's location is a bit far from the Hunghom Station if you choose to walk. It will take you about 15 mins because you'll pass by so many Pedestrian Lanes. But to sum up everything, our stay in Kowloon Harbourfront Hotel was a good deal.

Reviewed August 09, 2017

Thank you for your support. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded August 29, 2017
Kowloon Harbourfront Hotel
8.8
Excellent
Peter from United Kingdom
Family with young children
2-Bedroom Harbour View Quadruple Suite
Stayed 5 nights in October 2018

An excellent choice for families in Hong Kong”

we were very satisfied with our choice of Kowloon Harbour front Hotel. The location is really beautiful. You walk out of the front of the hotel and are standing right on the harbour side, with incredible views of the harbour and twinkling lights. It is really special. The staff were very friendly and helpful. They really made an effort. Breakfast is fine. There is a relatively small selection, but it covers eastern and western, hot and cold foods, salad, etc. My only recommendation is to decorate the rooms just a little more. The rooms are big, with a lovely view. The sitting room is a great feature. However, the overall ambiance feeling of the rooms would be greatly improved by some more paintings / framed photos of Hong Kong, or colourful cushions / blankets to give the room a bit more warmth and colour.

Reviewed October 22, 2018

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded October 23, 2018
Kowloon Harbourfront Hotel
8.0
Excellent
Andrea from Switzerland
Family with young children
Two Bedroom Suite City View
Stayed 2 nights in October 2016

Good location for families, big rooms/suites, good value for money”

We stayed at Harbourfront hotel for 2 nights with our two kids. We rented a suite, which was big (in Hong Kong standards), simple but comfortable. The hotel is located on the Hung Hum promenade, just right on the Victoria Harbour. It is quite and it features a very big and nice pool. To get around, the hotel offers a shuttle bus service to Tsim Sha Tsui, from where you can easily access all the main attractions of Hong Kong by MTR. The hotel is also close to Hung Hum and from there it easy to travel by train to Shenzhen. Overall, the hotel is a good deal for families and for guests on business that require a long stay accommodation.

Reviewed October 11, 2016
9.2
Exceptional
ZI from China
Group
Two Bedroom Suite City View
Stayed 1 night in July 2018

A good value”

Located on the Hon Hom Bay in Kowloon, the hotel provides a very good view of either Kowloon peninsula or Hong Kong island. The suite is well equipped for guests to stay as if it was their OWN HOME. Staff are friendly and helpful. It is regretable that we only stayed for just one night. Highly recommended for families.

Reviewed July 23, 2018

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded July 24, 2018
Kowloon Harbourfront Hotel
9.6
Exceptional
palle from Denmark
Couple
Two Bedroom Suite City View
Stayed 5 nights in August 2018

Will come back”

Every thing was good. Even the hard beds were no problem, they are at a high quality so no hurt back which I am used to with hard beds in Asia. Bus to Hung Hom station and down town Kowloon each 20 minutes is really appreciated when you stay in a hotel a little outside tourist areas. The hotel is located in a quiet area. You can ask for plates etc. in the reception if needed because the kitchen only features cups and teaspoons.

Reviewed September 04, 2018

Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded September 05, 2018
Kowloon Harbourfront Hotel
9.2
Exceptional
Zuneid from South Africa
Family with teens
2 Bedroom Suite Sea View
Stayed 4 nights in December 2018

Kowloon Stay ”

My bookings were cancelled at my booked hotel. I had no choice but to stay at Kowloon Harbourfront. How fortunate I was. My stay was excellent. Ben was amazingly helpful and friendly with z beaming smile all the time. An elderly doorman whose name I forget was wonderful with his care. Breakfast, although sufficient to cater for my requirements was the only aspect that requires some improvement. Some fruit and cheese and a bigger variety of eggs would certainly resolve this issue. Overall I would rate my stay as four and a half star.

Reviewed December 23, 2018

Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded December 24, 2018
Kowloon Harbourfront Hotel
9.2
Exceptional
Wenjun from China
Group
2-Bedroom City View Quadruple Suite
Stayed 2 nights in January 2017

Great value when travelling in group”

Offers suite which is hard to find in HK at the same price range, facilities in rooms are acceptable but need some update. Location is awkward since it's a medium range walk to Wampoa/Hung Hom. Traveling to/from hotel during stay is no brainer since it offers shuttle every 15min but the capacity of the van is too small. Overall it's a nice one.

Reviewed February 04, 2017

Thank you for taking the time to share your comments. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded June 06, 2017
Kowloon Harbourfront Hotel
8.4
Excellent
nuri from South Korea
Family with teens
Two Bedroom Suite City View
Stayed 1 night in July 2016

Poor reception staff but nice hotel ”

Everything were so perfect! Except reception staff. Concierge staff was absolutely perfect but the reception staff were so bad. Her way of talking, how she solve the problem were so poor. First night, my room air conditioner was not work, so we changed room. But the room was smoking room. We have to wait like 1 hour to solve our room problem that time was around 10pm. But they did upgrade my room to be better view with free of extra charge. Even they upgrade my room, the staff her attitude was so awful like she angry with me that I can't stay at smoking room .-_- Beside attitude of staff, everythings are so good. You can walk 2 mn from hotel than you will see stunning view of Hong Kong. And hotel shuttle bus also so good to use everyday. And you can walk 10mn to wampoa garden. also so close for ferry terminal to go north point. If I go to Hong Kong next time , definitely I will choose this hotel again.

Reviewed August 04, 2016
9.2
Exceptional
Roger from United Kingdom
Couple
Two Bedroom Suite City View
Stayed 4 nights in February 2018

Great hotel with excellent free shuttle to busy Middle Street”

First visit to HK and this hotel is excellent, We were upgraded to a water view room which was all good. Room D915. There is a kitchenette but no crockery or cutlery, we knew this from other reviews so had taken our own. Firm but comfortable beds, slept well. Good shower and tv with Sky news and an English film channel. Friendly and efficient staff, check in and out was great and bag storage for after check out good too. Shuttle bus was superb, runs to perfect time every 15 minutes or so and never had a problem, used it daily to get to Middle street in Kowloon behind the Peninsular Hotel. Perfect. Did not eat or drink in lobby bar, swimming pool was still closed and did not use any other facilities available. Would recommend this hotel and definitely stay again.

Reviewed March 06, 2018

Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded March 13, 2018
Kowloon Harbourfront Hotel
8.4
Excellent
Yung from France
Couple
Two Bedroom Suite City View
Stayed 3 nights in November 2017

Nice and spacious hotel rooms from HK, Great location”

The hotel is conveniently located near an MRT station, about 10mn walk, all the while being right on the Harbourfront. Nice facilities (swimming pool, fitness center, ...). Almost all rooms are 2 bedrooms which is very convenient too. The only drawback was that no taxi drivers actually knew that hotel, or had any clue what hotel we were referring to while saying "Kowloon Harboufront hotel"... Fortunately, we purchased 4G sim cards from the airport, and were able to show them the name and address of the hotel in Chinese...

Reviewed November 18, 2017

Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded November 20, 2017
Kowloon Harbourfront Hotel
10.0
Exceptional
ROSA from Spain
Family with young children
Two Bedroom Suite City View
Stayed 1 night in April 2016

awesome hotel”

We cudn't believe our eyes when we checked into our room.. I come to hkg every year but hv not seen a room with better lay out and. Location. We were upgraded by the hotel to harbour view and the view from the room was breathtaking. Staff was very friendly and the 2 bedroom suite was very spacious and comfortable. Our Kids had lots of fun n DIDNT want to go out as were so relaxed in the room.. Highly recommend this htel to couples with young children as 60sqft room is an big upgrade to the usual 20/22 sqmtr hotels in rest of hong kong. Mtr is just 5minutes walk else you can use the free shuttle drop to Tsim tsha Tsui..

Reviewed April 25, 2016
8.8
Excellent
Michelle from United States
Family with teens
Two Bedroom Suite City View
Stayed 2 nights in September 2016

Very clean, cozy, spacious, awesome gorgeous facility”

very clean cozy rooms. It's great when traveling with families because there are two separate bedrooms. It felt like home. The gym, massage chair, and outdoor pool was gorgeous and clean. The staffs were very helpful and friendly. They also offer shuttle bus to go to tsim tsa tsui and a hotel near the hung hom mtr.

Reviewed October 16, 2016
9.2
Exceptional
Louwrens from Netherlands
Family with teens
Two Bedroom Suite City View
Stayed 3 nights in July 2018

Two bedroom appartment near subway”

Finding a hotelroom for a good price is not easy in Hong Kong. This hotel is a exception. Plenty of space in your room, reasonable price and near subway and even a shuttle service. The facilitys are good with fitness and a big outdoor swimmingpool. The service is good.

Reviewed August 01, 2018

Thank you for the compliment. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded August 01, 2018
Kowloon Harbourfront Hotel
10.0
Exceptional
Shane from Japan
Family with teens
2-Bedroom City View Quadruple Suite
Stayed 2 nights in April 2018

Short trip in Hong Kong”

We had a great stay at the Kowloon Harbourfront Hotel. We would definitely stay there again in the future.

Reviewed April 11, 2018

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded April 24, 2018
Kowloon Harbourfront Hotel
10.0
Exceptional
Chamanpreet from India
Couple
Two Bedroom Suite City View
Stayed 1 night in June 2018

Amazing place ”

We booked suite as we cooked our own meals as it’s difficult to find veg food in Hong Kong. The rooms are big and amazing. The shuttle bus takes you to MTR which is just 5 mins by walking . And the best thing is the harbour walkway which just next to the hotel. Evening walk n you can enjoy symphony of lights from the room itself if you book harbour view room .

Reviewed June 12, 2018

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded June 13, 2018
Kowloon Harbourfront Hotel
8.4
Excellent
Luke from Australia
Group
Two Bedroom Suite City View
Stayed 8 nights in December 2019

Good value for Hong Kong”

Room was cleaned daily with clean towels, toiletries and bottled water provided. We stayed in a harbourfront room which had a nice view overlooking the promenade and water. We paid about $110 USD per night which is good value for what we got in Hong Kong

Reviewed December 11, 2019

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Responded February 24, 2021
Kowloon Harbourfront Hotel
6.0
sherlyn from Philippines
Family with young children
Two Bedroom Suite City View
Stayed 3 nights in February 2017

It's not fair! It is really disappointing!”

When we book to agoda, we are very keen on choosing a hotel with kitchen. Even we can save a lot of money ( i mean a lot!) choosing a hotel without a kitchen. But due to pickiness of the people in our family over a food, We decided to bring our food and cook it on the hotel. So we choose kowloon harbourfront hotel since it has a kitchen according to the room details. and because it has kitchen in the room that we chose, we are expecting that it has also a kitchenware and utensils same with the other hotel that we book in agoda. when we book a hotel with kitchen it has also a kitchenware included or available upon request with free of charge. There are a lot of hotel that we book that has kitchen and kitchenware. But how come that kowloon harbourfront don't have it in our room?.. It has a kitchen, it is not defend whether what room we choose, the mere fact that it has a kitchen, it should have a kitchenware too. Upon requesting it to the front office of Kowloon Harbourfront Hotel, they explain that it is not included on our room which is two bedroom suite city view, and it is only available on quadruple suite and they want us to pay an extra charge to upgrade just to have the kitchenware and we will be move from our original room to quadruple suite for 450HKD/per night. My question is what is the purpose of including a kitchen in a room but you can provide a kitchenware?.. Do you expect that the guest will bring all their utensil and kitchenware at home just to cook their food. It is really disappointing, we fly from our country to yours just to experience this? It is okay if you are stated or emphasize that to the details of the room that kitchenware not included. But generally, if the room has a kitchen, it also has the kitchenware and utensils for the guest to use your kitchen facilities. In the end, we are regretting to choose a hotel with kitchen, we pay high but we ended up to spend more just because of this.

Reviewed February 15, 2017

Thank you for taking the time to share your comments. Please rest assured that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications

Responded June 06, 2017
Kowloon Harbourfront Hotel
7.6
Very good
TIMOTHY from United Kingdom
Family with teens
2-Bedroom City View Quadruple Suite
Stayed 4 nights in August 2016

Spacious Apartment Style Hotel - Great for Families”

This place is great for families because the pool is large and the rooms are spacious. It's pretty incredible value for money and has good transport links! ROOM We stayed in a twin room - there were two bedrooms, a living room and a kitchen with microwave, cooker and washing machine. No utensils for cooking, but we prepared simple food like fruit, bread instant noodles for the kids. I think they enjoyed eating in a peaceful and familiar environment. There was also space enough for siblings to get away from each another which is always a bonus! The beds are a little small and the mattresses a little hard, so if you need a big soft bed, this might not be the best place for you - but they were fine for me. BREAKFAST Breakfast is a mixture of pastries, cereals and congee (rice porridge). The rice porridge was very good, the pastries just average. If they could improve breakfast with a little more choice and some fresh fruit, this would definitely increase the ratings I reckon. FACILITIES The pool is fantastic. My youngest daughter and I wanted to swim all the time. Unfortunately there were storm warnings and, in HK, that means you can't swim in outdoor pools. Be aware outdoor pools in HK may be closed some days if you go during typhoon season. There are good sauna and exercise room too. There was sometimes security checking the entrance to the changing rooms poolside, but not always. Normally, this shouldn't be a problem, but when my wife was changing the same two 'gentlemen' walked into the women's changing room twice! They were told to leave and did so. I think this was a pretty unusual event. Nonetheless it's worth accompanying your children, even if they are a little older just to be on the safe side. LOCATION and SHUTTLE BUS Shuttle bus to Tsim Sha Tsui (TST) was great. You can get anywhere you need from TST. Very frequent and useful. But always good to arrive early to make sure you can get on it. Places are limited. Hung Hom Station is clo

Reviewed August 25, 2016
12345
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