Recent customer comments

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Excellent



based on 1075 reviews
  • Cleanliness 9.2
  • Facilities 9.0
  • Location 8.9
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 8.2
  • Food and dining 8.5
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Offer from United States
Business travelers
Deluxe Room
Stayed 3 nights in October 2014
Amazing stay
Location, dining, service
Great place to stay, great service, great food, very clean.
Reviewed October 27, 2014

Henri from Netherlands
Solo travelers
Deluxe Room
Stayed 4 nights in October 2014
My stay
Location, bathroom
The waitress at the Tapas restaurant was rude. The next day the manager apologized but it left a bitter taste in my mouth.
Reviewed October 11, 2014

Garry from Australia
Couples
Deluxe Room
Stayed 4 nights in October 2014
Lift noise
Breakfast, friendly staff
When we arrived at hotel, we were greeted with a warm welcome. We were given room 1254 right alongside of lift, the room was not sound proof, we listened to the lift all night, probably why hotel had music on when we arrived. Next day we asked for another room, i was told on return from the days activities a room would be available. Not true, reception wasnt aware of room change. Hotel then tried giving me a smaller size room. I rejected and asked for same size room. Then i had to wait another 1.5 hours for my room to be made up. During this time i thought i would go for a swim, not realising the pool is the size of a fish pond. Eventually i was given a room on floor 18 same size. Staff was very friendly, Hotel breakfast was excellent.
Reviewed October 10, 2014

Chris from Canada
Business travelers
Deluxe Side Harbor View
Stayed 1 night in February 2014
Very good stay
Location, view, quality
It was worth the cost of the one-night stay to be in such a fine hotel. The view of the harbour was wonderful, and the service was excellent. The food was great too. It fills up on the weekends with last-minute visits from the mainland, so book early. The price also goes up closer to the arrival date.
Reviewed September 29, 2014

SOH from Taiwan
Couples
Deluxe Room
Stayed 3 nights in September 2014
A comfortable hotel with good service + good food
good service, good food, value for money
I stayed in this hotel in the past. It is always good staying there.
Reviewed September 25, 2014

Seong from Malaysia
Families with older children
Deluxe Room
Stayed 2 nights in September 2014
Excellent hotel
Great services, hospitality and dining.
Absolutely fantastic. Looking forward to my next stay there.
Reviewed September 23, 2014

TUNG from Vietnam
Business travelers
Deluxe Harbour View Room
Stayed 2 nights in September 2014
Khach san trung tam
Nice pool, room cleanliness, downtown location
Vary nice room and comfortable bed. Easy for meeting and sightseeing. Staff performance well.
Reviewed September 23, 2014

TUNG from Vietnam
Business travelers
Horizon Deluxe Room
Stayed 2 nights in September 2014
KOWLOON trip
Location, Value for money, Night entertainment
Hotel located in downtown, easy for transportation. Sightseeing at night is wonderful.
Reviewed September 23, 2014

VIJAY from Philippines
Business travelers
Deluxe Harbour View Room
Stayed 3 nights in September 2014
Klowloom Shangri-la
Location, room, view
Perfect
Reviewed September 22, 2014

MARJORIE from Australia
Solo travelers
Deluxe Harbour View Room
Stayed 4 nights in April 2014
Amazing place to stay
location, service and cleanliness
would stay here again, definitely!
Reviewed September 18, 2014


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