Krystal Cancun
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Krystal Cancun

Kukulcan Km 9, Lt 9 and 9A, Hotel Zone, Cancun, Mexico, 77500
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 Krystal Cancun
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    Lobby Krystal Cancun
    Interior view Krystal Cancun
    Interior view Krystal Cancun
    Standard 2 double beds - Bed Krystal Cancun
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    Exterior view Krystal Cancun

    Krystal Cancun Reviews

    7.6
    Very good
    /10
    (115 reviews)See what guests said
    10.0
    Exceptional

    "This hotel is in an amazing location right on the main strip..."

    Kerry

    -

    August 4, 2017

    7.6
    Very good cleanliness

    Things you’ll love about Krystal Cancun

    Things you'll love

    • Airport transfer

    • Private beach

    • Free Wi-Fi in all rooms!

    • Hot tub

    Exceptional
    Location
    9.2
    See map
    Exceptional location
    Popular
    Nearby
  • La Isla Shopping Village3.33 km
  • Avenida Kukulkan4.14 km
  • Torre Escenica4.57 km
  • Parroquia de Cristo Resucitado5.04 km
  • Museo Maya De Cancun7.76 km
  • Playa Delfines8.83 km
  • El Rey Ruins (Zona Arqueologica El Rey)8.92 km
  • Tulum Avenue11.38 km
  • Playa Chac Mool18.16 km
  • El Parque de las Palapas18.32 km
  • 6 travelers are looking at this property right now

    Book now before it's too late!

    Value for money7.1
    Distance to city center9.0 km
    Location rating9.2
    Nearest airportCancún International Airport (CUN)
    Distance to airport17.0 km

    Rooms available at Krystal Cancun

    7.5
    Very good
    Room comfort & quality
    Club Ocean View
    Club Ocean View
    ...
    • Room size: 32 m²/344 ft²
    • Ocean view
    • 2 double beds or 1 king bed
    Enter dates to see prices
    Deluxe Ocean View
    Deluxe Ocean View
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 2 double beds or 1 king bed
    Enter dates to see prices
    Standard 1 King Bed
    Standard 1 King Bed
    ...
    • Room size: 33 m²/355 ft²
    • Street view
    • 1 king bed
    Enter dates to see prices
    Family Studio Sea View
    Family Studio Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Non-smoking
    • 2 double beds and 1 king be...
    Enter dates to see prices
    Romantic Sea View Room
    Romantic Sea View Room
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Standard 2 double beds
    Standard 2 double beds
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Double Luxury Ocean View
    Double Luxury Ocean View
    ...
      Enter dates to see prices
      Family Studio (2 Adults + 2 Children) with Sea View
      Family Studio (2 Adults + 2 Children) with Sea View
      ...
      • Room size: 31 m²/334 ft²
      • Balcony/terrace
      • 1 king bed and 1 sofa bed
      Enter dates to see prices
      Double Standard
      Double Standard
      ...
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        Room with Double Beds
        Room with Double Beds
        ...
        • Room size: 34 m²/366 ft²
        • Shower
        • 2 double beds
        Enter dates to see prices
        Have a question for Krystal Cancun?

        What people love about Krystal Cancun

        • 10.0
          Exceptional

          "The beach & pool area are AMAZING!!!"

          Kerry

          |

          August 4, 2017

        • 10.0
          Exceptional
          Breakfast

          "The breakfast buffet is exceptional and the variety of fruit amazing and so fresh."

          Daria

          |

          December 31, 2018

        • 9.2
          Exceptional
          Staff 

          "Staff all very lovely."

          Rachel

          |

          September 16, 2016

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        More about Krystal Cancun

        More about Krystal Cancun

        9.2
        Exceptional

        "Great facilities and the beach area is beautiful."

        Rachel

        |

        September 16, 2016

        An overview

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        What they offer

        10.0
        Exceptional

        "Everyone smiles at this wonderful hotel."

        Daria

        |

        December 31, 2018

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Krystal Cancun from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (115)Booking.com Reviews (2141)
        7.6
        /
        10
        Cleanliness7.6
        Facilities7.4
        Location9.2
        Room comfort and quality7.5
        Service7.0
        Value for money7.1
        All languages
        All guests (115)
        All room types

        Show reviews that mention 

        Showing 97 verified guest comments
        12345
        10.0
        Exceptional
        Daria from Canada
        Solo traveler
        Double Standard
        Stayed 10 nights in December 2018

        Best Cancun Property ”

        Everyone smiles at this wonderful hotel. Agoda sent a note to the hotel saying regular room although I had paid for a romantic sea view room for 12 days. I just wanted a room with a view so I could relax. Thankfully, Alonso Aleman Veano went a step further and put me in a room overlooking the sea, as I was originally promised. The breakfast buffet is exceptional and the variety of fruit amazing and so fresh. This will be my place to stay from here on in when in cancun.

        Reviewed December 31, 2018
        10.0
        Exceptional
        Daria from Canada
        Solo traveler
        room
        Stayed 1 night in December 2018

        Fantastic Hotel”

        The Krystal Cancun Hotel is on the best beach in Cancun. The Hotel staff are friendly and genuine. Nothing ever seemed to be a problem. Customer service is 10 out of 10. Disappointed in Agoda and will never use them again. The hotel showed me what they requested and it was totally different from what I paid for and what they stated in my confirmation email. Thank goodness the wonderful reception gentleman took my profound dismay further up the ladder and truly spoiled me. The respect shown to every guest by all staff was ‘bar none’ finer than I have seen in a long time and I have travelled the world. I will be back and have found my home away from home here. Food is amazing, floors are clean and shiny, windows are sparkling, pools are wonderful and bellhops make eye contact and great you coming in and leaving the hotel. Well done Krystal Cancun!!!!

        Reviewed December 16, 2018
        6.8
        Good
        lee from United Kingdom
        Solo traveler
        room
        Stayed 5 nights in October 2018

        Good”

        nice hotel, excellent location - due to admin error with cancun local agent i faced a confrontational reception staff re my room type - even though i had full confirmation of my room type the staff insisted that their system was correct 'standard room only' - i was very frustrated and disappointed in this type of refusal to honour my pre paid confirmation through agoda > after 1.5 hours of discussions the desk supervisor agreed to check me in to my paid room type - after this initial unnecessary disappointment all was very enjoyable, i will return to this hotel again.

        Reviewed March 02, 2019
        8.0
        Excellent
        Ludovica from Italy
        Solo traveler
        Double Two Beds
        Stayed 1 night in September 2018

        Good solution for a short trip in Cancun”

        Great position, nice and clean room and all in all value for money. Only thing I didn't like was that decor in the room was a little bit dated as well as the air conditioning. It was noisy and the room was too cold.

        Reviewed October 26, 2018
        8.8
        Excellent
        jean from Australia
        Couple
        Double Standard
        Stayed 1 night in March 2019

        Awesom setting on the beach, large rooms”

        Beach and facilities are great, short walk to bars and restaurants. Check in very slow, staff tried to downgrade our room booking.

        Reviewed April 01, 2019
        10.0
        Exceptional
        Kerry from Australia
        Group
        Standard 1 King Bed
        Stayed 4 nights in July 2017

        Love! Love! Loved this place. ”

        This hotel is in an amazing location right on the main strip of Cancun, 2 minute walk to the famous Coco Bongo night club. If you want peace and quiet, this is not the place for you as the music from the main strip pumps till 4am, but we didn't mind that at all. The beach & pool area are AMAZING!!! You also don't have to opt into a he all inclusive program, you can choose. Breakfast is fantastic. And the little gym is great.... seems to lack a few luxuries services, but the value for money compared to other hotels is fantastic. I would 100% stay here again.

        Reviewed August 04, 2017
        9.3
        Exceptional
        karen from South Africa
        Family with young children
        Club Ocean View
        Stayed 4 nights in July 2014

        Lovely!”

        location, pool, beach

        We loved our stay there! All good! Only receptionists on checking in was a bit abrupt and told me: You don;t check in here - you must go to the 8th floor! Er...I had no idea why...and asked - she said: you have a special booking - anyway that was the only 'bad' thing I have to say as from there all was fantastic - and the 8th floor was Club Krystal - which was great! Sushi bar - excellent!

        Reviewed August 20, 2014
        8.0
        Excellent
        Felix from Indonesia
        Couple
        Standard 2 double beds
        Stayed 1 night in December 2011

        Great Location”

        Nice Hotel

        The private beach and the pool plus the service were great. The beach is one of the best along the way, with great waves and a beautiful blue color to it and If you want to be apart of the Cancun nightlife this hotel has one of the best locations you can get.

        Reviewed December 11, 2011
        5.6
        Arya from United States
        Couple
        room
        Stayed 4 nights in December 2018

        Gross miscommunication between Agoda and Krystal”

        I had booked a sea view room through Agoda. However, when I reached the hotel, the hotel staff they said I had the cheapest regular room under my name and that no payment had been made. After contacting Agoda and them talking to the hotel, they agreed that the payment has been made, however, they didn't give me the sea view room right away and said I can get it after 2 days only if I paid the difference. It seems they double book from websites like Agoda and their own website and give preference to the direct reservations. It may happen that Agoda isn't a reliable website for making bookings. This was my first (and last) time booking with Agoda.

        Reviewed December 22, 2018
        2.8
        MIKYUNG from South Korea
        Couple
        Double
        Stayed 1 night in February 2019

        Just don't go”

        Just don't go that's it !!! :(

        Reviewed February 11, 2019
        9.2
        Exceptional
        Rachel from Australia
        Couple
        Standard 2 double beds
        Stayed 1 night in September 2016

        Krystal”

        The booking staff only work Monday to Friday and I booked online so when we checked in on the weekend it was a stuff around and they tried to charge us double the online price. Great facilities and the beach area is beautiful. Staff all very lovely.

        Reviewed September 16, 2016
        10.0
        Exceptional
        Maja from North Macedonia
        Solo traveler
        Club Ocean View
        Stayed 6 nights in November 2014

        Amazing vacation in Cancun,Mexico ”

        staff , hotel food

        The stay was great lovely staff especially I would like to thank the lady at the Krystal club reception- Patty. She was very nice and helpful. Had a great stay over there and I will definitely come back in the future.

        Reviewed December 06, 2014
        6.3
        Good
        Chui from Hong Kong
        Couple
        Standard 2 double beds
        Stayed 1 night in October 2014

        disapointing check in ans rooms”

        location

        it was then 3rd time we checked in to this hotel. we made the reservation the night before but they said they didn't receive our booking just because out reservation was made on friday night, which they reservation department is off. i wonder how this chain hotel works. and they requested a credit card to garuntee. the front desk didn't seem really willing to help....and it took a lot of time for just check in...after checking in our 'garden view' room which in on the 2nd floor, there is ant everywhere, in the toilet, on the towels ecen on the beds. and as that was saturday, there is a wedding party/party until 4am, and it was loud! i wonder how could the hotel let this happen...as it affected so many guests staying nearby! my advise, just don't book garden view, cause we stayed in seaview rooms last time everything was fine.

        Reviewed October 08, 2014
        9.0
        Exceptional
        Kana from Japan
        Group
        Standard 2 double beds
        Stayed 4 nights in January 2014

        Amazing experience, good night life!”

        beach, next to night club, easy to get food

        we stayed here for 4nights and was amazing experince ever. we didnt get all inclusive but we could be 2 for 1 happy hour drink so it was worth it. very close to night life area so you can stay long and walk back here. restaurant and souvenior shop was near here as well so you could get pretty much easy access to everything. i highly recommend this hotel.

        Reviewed April 15, 2014
        8.3
        Excellent
        Karl from United States
        Couple
        Romantic Sea View Room
        Stayed 4 nights in February 2014

        great location”

        the location, the room , the beach

        our stay would be the sum of a number of factors. the room itself(a romantic suite) was spacious and clean with a balconey overlooking the beach. the hotel location was fine, right near a number of restaurants and tourist shopping places. we didn't opt for the the all inclusive plan, choosing instead to enjoy some of the fine dining operations nearby, and cheap convenience store beer. the few drinks we did order when lounging around the pool were nominally pricey for such a place (10$each). The most helpful staff were actually found outside the hotel - the guys trying to sell you krystal cancun travel packages, they were nice and friendly and helpful. the people inside not so much. they do deal with a huge number of people day in and day out, I guess. One warning: whatever you do, don't agree to get a 'free breakfast and free tour' of the place in exchange for a sale presentation for the krystal time share program. 90 minutes turned into 3 hours of rude pushy salesmen and aggressive executives. horrible. and I wouldn't recommend going to the 'old downtown' area either. yes, there is another market, but it wasn't much cheaper, but the feeling changed drastically. tourists would do better to just stay in the tourist zones.

        Reviewed March 28, 2014
        10.0
        Exceptional
        Barnaby from Australia
        Couple
        Standard 2 double beds
        Stayed 4 nights in November 2013

        great view, great beach”

        view, beach, breakfast

        I think of this place as a 3.5 so I went ahead and rounded up. Rooms you have to get a ocean view, the other choice is a view of another hotel so not much there...trust me spend the dollars. Hotel is fairly clean room was good size bedding was so so, they need to invest on bedding. Pet peeve....time share people right outside the elevators offering "free info" yea right. It got annoying after day two of being hounded. It got to the point I just started lookingu the other way...you know the "no eye contact" tactic.Location wise its beach front, you can go on long walks on the beach, shopping is near, starbucks is near, there is a dennys type restaurant across the street "VIPS" you can get a fair priced breakfast there. we rented a car parking is free at which is nice. staff was nice. The pool was not good....they kinda blew it here. The beach near by make this mute but I think pools at hotels should always be good...this one was not that good. Gym at hotel was so so. pricing was good here, at night there are a lot of night clubs, so the young traveler this place is perfect one would think. I was with my wife and child...at night lots of clubbing near by, like minutes away ....go go dancers brought back memories. Next time I think I would pick a hotel a little further away. pricing of the hotel and location is why I rounded up.

        Reviewed November 24, 2013
        8.7
        Excellent
        Doron from Israel
        Couple
        Standard 2 double beds
        Stayed 5 nights in April 2013

        reasonable price for this zone, very noisy”

        Clean, close to the conference center and sea, cooperative staff (English), Air Conditioning.

        The rooms at the side not facing the beach suffer unacceptable air condition noise from Hotel Fiesta Americana A/C external compressor system. The Kristal A/C system (internal blowers) is very noisy at the rooms we visited. Very poor maintenance conditions. We had a non-functioning toilet that they could not really fix. At the last 2 minutes before leaving the room, a water pipe blew up wetting the floor. Staff is cooperative and some speak acceptable English.

        Reviewed May 25, 2013
        8.3
        Excellent
        Brendan from Ireland
        Solo traveler
        Deluxe Ocean View
        Stayed 2 nights in February 2013

        Great lcoation, room needs improvement”

        Luxury

        The view was absolutely incredible! The bluest sea I've ever seen, and nice sandy beaches. Within the complex you can find great food and drinks too. The room they put me in was unfortunately right beside an outside ventilator that was quite noisy, and I felt like some parts of the room needed to be renovated, such as a lop-sided toilet and a shower head that was really loose. Not a big deal, but these definitely made me feel like I was staying somewhere cheaper than the price I was actually paying. So you get this for the view and for the location, and not necessarily for the luxury of the room itself. I'd go back, but with someone because it was more appropriate for couples and families.

        Reviewed February 06, 2013
        9.7
        Exceptional
        Brooke from Australia
        Solo traveler
        Club Ocean View
        Stayed 5 nights in January 2013

        Great hotel, great location!”

        Clean, friendly, perfect location, everything you need in one place!

        I could not fault the Krystal Cancun! We did not do the all inclusive package but did have breakfast included which was great every morning. Staff were so friendly and helpful! The rooms were clean and had a great view!! Value for money!! I would definitely stay there again!

        Reviewed January 20, 2013
        9.7
        Exceptional
        Madelyn from Australia
        Couple
        Standard 2 double beds
        Stayed 1 night in January 2013

        big hotel - excellent for a short stay!”

        Beautiful beach and great bar....

        We were only in Cancun 24hrs... which was long enough for us! This hotel is really nice. We got a big room overlooking the beach, which has amazing crystal clear blue waters! The staff were really friendly. This resort deserves all 5 stars!

        Reviewed January 17, 2013
        12345
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