Krystal Cancun
Krystal Cancun
See all 44 photos
Romantic - Guestroom Krystal Cancun
Romantic - Guestroom
See all 44 photos
Lobby Krystal Cancun
Lobby
See all 44 photos
Lobby Krystal Cancun
Lobby
See all 44 photos
Interior view Krystal Cancun
Interior view
See all 44 photos
See map Krystal Cancun
See map
Location
Exceptional
9.3
See all 44 photos Krystal Cancun
See all 44 photos
Removed from saved list

Krystal Cancun

Exceptional location
Have a question for Krystal Cancun?
Very good
From 91 reviewsSee what guests said
7.7
  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms

  • Hot tub

Room choices
7.5
Very good
Room comfort & quality
Romantic
Romantic
...
  • Ocean view
  • 31 m²/334 ft²
  • 1 king bed
Enter dates to see prices
Club Ocean View
Club Ocean View
...
  • Ocean view
  • 32 m²/344 ft²
  • 2 double beds and 1 king be...
Enter dates to see prices
Room with Double Beds
Room with Double Beds
...
  • 33 m²/355 ft²
  • Shower
  • 2 double beds
Enter dates to see prices
Romantic Special
Romantic Special
...
  • 31 m²/334 ft²
  • Non-smoking
  • 1 super king bed
Enter dates to see prices
Deluxe Ocean View All Inclusive
Deluxe Ocean View All Inclusive
...
  • 33 m²/355 ft²
  • Non-smoking
Enter dates to see prices
Deluxe
Deluxe
...
  • City view
  • 33 m²/355 ft²
  • 2 double beds and 1 king be...
Enter dates to see prices
Deluxe Ocean View
Deluxe Ocean View
...
  • Ocean view
  • 33 m²/355 ft²
  • 2 double beds and 1 king be...
Enter dates to see prices
Double Luxury Ocean View
Double Luxury Ocean View
...
    Enter dates to see prices
    Family Studio (2 Adults + 2 Children) with Sea View
    Family Studio (2 Adults + 2 Children) with Sea View
    ...
    • 1 super king bed and 1 sofa...
    Enter dates to see prices
    Double Sea View
    Double Sea View
    ...
      Enter dates to see prices
      Have a question for Krystal Cancun?
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      More about Krystal Cancun

      More about Krystal Cancun

      An overview

      Show more

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What they offer

      Show less

      Guest policies

      Show more

      Some helpful facts

      Show more

      Real reviews from real guests

      Agoda Reviews (91)Booking.com Reviews (2104)
      7.7
      Very good
      Cleanliness7.7
      Facilities7.1
      Location9.3
      Room comfort and quality7.5
      Service7.2
      Value for money7.3
      Provided by verified guests of Agoda
      Filter guest comments by:
      Language
      English
      日本語
      한국어
      Français
      more
      Room type
      Deluxe
      Deluxe Ocean View
      Club Ocean View
      Romantic
      Search reviews
      Now you can search for any keyword within the reviews
      Showing 82 verified guest comments
      12345
      6.0
      Moshe from Israel
      Couple
      Romantic Special
      Stayed 3 nights in February 2018
      Bad experience”
      Toilets were dirty, sfe didn't work. Maintenance work was done on the neighbore room, had smell of Trementine in the room, had to move room. Happend again in the new room... Bad service
      Reviewed February 07, 2018
      7.6
      Heather from United States
      Solo traveler
      Deluxe Room Ocean View
      Stayed 1 night in January 2018
      Mixed experience ”
      When I arrived there was a long line at the counter to check in, then I needed to wait a few hours for my room so I went to the beach which was very beautiful but crowded. Finally when I made it to my room I had a beautiful ocean view, the bed was very comfortable, king and had very high quality sheets. The phone however in my room did not work and the coffee maker had old coffee in it when I went to use it. There was rain and thunderstorms so when I returned from walking and went to order dinner first I had to go back and stand in line again at the front desk to ask for my phone to be replaced and then once my order was in it took 2 hours due to the rain and high Deb and for room service for my meal to arrive. The chef salad was great but the pasta I ordered was not vegetarian as requested and I had to send it back. Then I had a short night and left early am to catch my flight. During a less busy time the service is probably much better.
      Reviewed January 30, 2018
      9.6
      Kimberley from New Zealand
      Couple
      Romantic
      Stayed 2 nights in January 2017
      January in Cancun”
      We only stayed 2 nights at the end of the trip but this hotel exceeded our expectations. We upgraded yo the romance package and would recommend it to any couple staying there.
      Reviewed December 25, 2017
      3.6
      Ylana from Philippines
      Couple
      Deluxe
      Stayed 2 nights in October 2017
      Staff not friendly, waited for more than an hour came back the next day and waited another 30 mins o”
      Or so, hotel is not clean,
      Reviewed October 17, 2017
      10.0
      Kerry from Australia
      Group
      Romantic Special
      Stayed 4 nights in July 2017
      Love! Love! Loved this place. ”
      This hotel is in an amazing location right on the main strip of Cancun, 2 minute walk to the famous Coco Bongo night club. If you want peace and quiet, this is not the place for you as the music from the main strip pumps till 4am, but we didn't mind that at all. The beach & pool area are AMAZING!!! You also don't have to opt into a he all inclusive program, you can choose. Breakfast is fantastic. And the little gym is great.... seems to lack a few luxuries services, but the value for money compared to other hotels is fantastic. I would 100% stay here again.
      Reviewed August 04, 2017
      10.0
      wenbo from United States
      Group
      Deluxe Ocean View
      Stayed 1 night in March 2016
      good ”
      wonderful
      Reviewed October 21, 2016
      9.2
      Rachel from Australia
      Couple
      Deluxe
      Stayed 1 night in September 2016
      Krystal”
      The booking staff only work Monday to Friday and I booked online so when we checked in on the weekend it was a stuff around and they tried to charge us double the online price. Great facilities and the beach area is beautiful. Staff all very lovely.
      Reviewed September 16, 2016
      10.0
      Maja from Macedonia
      Solo traveler
      Club Ocean View
      Stayed 6 nights in November 2014
      Amazing vacation in Cancun,Mexico ”
      staff , hotel food
      The stay was great lovely staff especially I would like to thank the lady at the Krystal club reception- Patty. She was very nice and helpful. Had a great stay over there and I will definitely come back in the future.
      Reviewed December 06, 2014
      5.7
      Andrea from Switzerland
      Couple
      Deluxe
      Stayed 2 nights in November 2014
      good location”
      good location, big rooms and comfortable beds but unfriendly stuff
      Reviewed November 10, 2014
      6.3
      Chui from Hong Kong
      Couple
      Deluxe
      Stayed 1 night in October 2014
      disapointing check in ans rooms”
      location
      it was then 3rd time we checked in to this hotel. we made the reservation the night before but they said they didn't receive our booking just because out reservation was made on friday night, which they reservation department is off. i wonder how this chain hotel works. and they requested a credit card to garuntee. the front desk didn't seem really willing to help....and it took a lot of time for just check in...after checking in our 'garden view' room which in on the 2nd floor, there is ant everywhere, in the toilet, on the towels ecen on the beds. and as that was saturday, there is a wedding party/party until 4am, and it was loud! i wonder how could the hotel let this happen...as it affected so many guests staying nearby! my advise, just don't book garden view, cause we stayed in seaview rooms last time everything was fine.
      Reviewed October 08, 2014
      8.0
      tal from Israel
      Couple
      Club Ocean View
      Stayed 2 nights in September 2014
      krystal cancun”
      location, cheap, nice room
      Reviewed September 27, 2014
      9.3
      karen from South Africa
      Family with young children
      Club Ocean View
      Stayed 4 nights in July 2014
      Lovely!”
      location, pool, beach
      We loved our stay there! All good! Only receptionists on checking in was a bit abrupt and told me: You don;t check in here - you must go to the 8th floor! Er...I had no idea why...and asked - she said: you have a special booking - anyway that was the only 'bad' thing I have to say as from there all was fantastic - and the 8th floor was Club Krystal - which was great! Sushi bar - excellent!
      Reviewed August 20, 2014
      6.3
      Ann from Sweden
      Couple
      Deluxe
      Stayed 2 nights in June 2014
      Nice hotel right by the beach.”
      Location, rooms, pool.
      The staff had difficulties communicating. Other than that the hotel is nice.
      Reviewed June 30, 2014
      6.3
      Sam from New Zealand
      Couple
      Romantic
      Stayed 1 night in April 2014
      Disappointing”
      Close to the beach, food was good, nice pool.
      We had booked a romantic package for one night, as a stopover from playa del carmen before flying out the next day. The romantic package offered free drinks and food in the evening and a bottle of champange. The food was terrible, consisting of a few meatballs, some cheese, and some fairly plain sandwiches. Definitely not worth the extra money. Also we had a problem with air conditioning which meant the room was uncomfortably hot which made it difficult to sleep. We ending up speaking with 3 or 4 hotel staff as no one seemed too keen to help us out or do anything about it. Eventually someone we spoke to was able to help but by then it was so late that we just went to sleep. Not a great end to the holiday.
      Reviewed May 14, 2014
      9.0
      Kana from Japan
      Group
      Deluxe
      Stayed 4 nights in January 2014
      Amazing experience, good night life!”
      beach, next to night club, easy to get food
      we stayed here for 4nights and was amazing experince ever. we didnt get all inclusive but we could be 2 for 1 happy hour drink so it was worth it. very close to night life area so you can stay long and walk back here. restaurant and souvenior shop was near here as well so you could get pretty much easy access to everything. i highly recommend this hotel.
      Reviewed April 15, 2014
      8.3
      Karl from United States
      Couple
      Romantic
      Stayed 4 nights in February 2014
      great location”
      the location, the room , the beach
      our stay would be the sum of a number of factors. the room itself(a romantic suite) was spacious and clean with a balconey overlooking the beach. the hotel location was fine, right near a number of restaurants and tourist shopping places. we didn't opt for the the all inclusive plan, choosing instead to enjoy some of the fine dining operations nearby, and cheap convenience store beer. the few drinks we did order when lounging around the pool were nominally pricey for such a place (10$each). The most helpful staff were actually found outside the hotel - the guys trying to sell you krystal cancun travel packages, they were nice and friendly and helpful. the people inside not so much. they do deal with a huge number of people day in and day out, I guess. One warning: whatever you do, don't agree to get a 'free breakfast and free tour' of the place in exchange for a sale presentation for the krystal time share program. 90 minutes turned into 3 hours of rude pushy salesmen and aggressive executives. horrible. and I wouldn't recommend going to the 'old downtown' area either. yes, there is another market, but it wasn't much cheaper, but the feeling changed drastically. tourists would do better to just stay in the tourist zones.
      Reviewed March 28, 2014
      10.0
      Nikolay from Bulgaria
      Couple
      Club Ocean View
      Stayed 8 nights in December 2013
      nice”
      good
      very nice and very good, very nice and very good, very nice and very good, very nice and very good
      Reviewed March 26, 2014
      7.7
      TING from Taiwan
      Couple
      Deluxe Ocean View
      Stayed 1 night in January 2014
      Nice”
      Good location. Nice view. Friendly staff
      Reviewed February 09, 2014
      4.7
      James from United States
      Family with teens
      Deluxe
      Stayed 2 nights in December 2013
      Awful room and unwilling staff”
      The pool is nice and it is right on the beach, also it is located right next to Coco Bongo and other famous Cancun clubs
      This hotel location is very good and the pool is very nice. Everything else is bad. This hotel is 3 stars at best! they gave us the ground floor and the room as well as the bed sheets smelled awful. Is like a sweaty arm pit smell. When asked to change rooms, they said there weren't any other room available. So we asked to change rooms the next morning, then they said there were rooms available on the second floor but when later they said they don't anymore. We asked them to at least spray the room, but they never came. They also said entire hotel is non-smoking but our first room smelled like all smoke. The hotel looked pretty empty to us, pretty sure they were lying about not having any rooms available. The hotel is very old and just imagine spring breakers did some good damage to it on top of that. This hotel is not worth the price we paid for and the service is very bad. DO NOT STAY HERE! Avoid! There are many nice big hotels chains in Cancun, stay at one of those instead!
      Reviewed January 03, 2014
      9.0
      Stephen from Australia
      Solo traveler
      Deluxe
      Stayed 3 nights in October 2013
      great location”
      beach, nightlife across the road, room
      this is 2nd time have stayed here & will stay there again
      Reviewed November 25, 2013
      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices