Credit card will be used for guarantee purposes only. Once the booking has been made, the property will contact guests directly via email regarding payment procedures.
Guests must pay in advance by credit card, using the online Japanese payment system J-Reserve. The property will e-mail instructions after the booking is completed. After that, payment must be completed within 3 days to guarantee the booking. If payments are not made, the reservations may be canceled.
You must inform the hotel in advance what time you plan to check in. If your check-in time changes, please update the hotel.
Guests must check in at the reception located just a 3-minute walk from JR Kyoto Station at the following address: Station Court 1F, 547-4 Higashishiokojicho, Shimogyo-ku, Kyoto 600-8216
Upon checking in, guests will be given a PIN code to enter the townhouse. Please inform Kurenai-an in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.