2015
Very good 7.9
Based on 17772 reviews

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Very good



based on 17772 reviews
  • Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room comfort and quality 8.2
  • Service 8.0
  • Value for money 8.3
  • Food and dining 7.1
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Kwok from Malaysia
Business traveler
Stayed one night in August 2014
Short Transit Stay
1. The room was beautiful. 2. Easy access for easy travel even on a short transit. 3. Reception staff was pleasant even during a very busy afternoon.
The overall experience was good but one should avoid checking in around 3pm. I waited at the line which was about 10m long for about 40 minutes before I was attended to by the reception.
Reviewed August 23, 2014
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Chi from Hong Kong
Business traveler
Standard – Tower 1
Stayed one night in May 2014
good location
location, food, services
The location of the hotel is excellent. There is a shopping mall just near the hotel.
Reviewed August 21, 2014
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oi from China
Solo traveler
Standard – Tower 1
Stayed one night in August 2014
Good
lift service,cleaning,customer service
Reviewed August 20, 2014
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Leung from Hong Kong
Solo traveler
Standard – Tower 1
Stayed one night in September 2013
The location is good
location is good. IT have free upgrade. The room is large
It is the first hotel in hong kong i must consider
Reviewed August 20, 2014
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leung from Hong Kong
Family with young children
Stayed 3 nights in August 2014
Good to stay, high floor, clean n silent.
Clean, high, near food market
Good to stay, high floor, clean n silent
Reviewed August 20, 2014
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WILLIAM from United States
Couple
Harbour View - Tower 1
Stayed 3 nights in December 2013
Too crowded
view , height , quiet
Too far out for sightseeing .
Reviewed August 20, 2014
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yau from Hong Kong
Couple
Harbour View - Tower 1
Stayed one night in September 2013
so nice hotel
room so big
Reviewed August 19, 2014
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Ka from Hong Kong
Business traveler
Standard – Tower 1
Stayed 2 nights in August 2014
good locaion
good location, many shop, nice waterfront
Reviewed August 19, 2014
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Hung from Hong Kong
Family with young children
Harbour View - Tower 2
Stayed one night in August 2014
“Not recommended & Very Dissappointed service”
Clean
First of all, my relatives arrived and checked-in before 11am on 13th August 2014 and we reserved two harbor view rooms (including one extra bed for one of the room). We already paid the bill by visa via Agoda.com and stated all special requests such as early check-in, late check-out etc. However, my relatives waited around 2 hours without received any services. When I came to the front desk and asked about the arrangement, hotel staff just realized our requests and claimed that no extra bed order they received. We all felt shock from his reply as we have paid already. Later on, he checked again and again, he found out our order and another senior staff admitted they overlooked our requests and order. The hotel seems neglected customers’ requests. We do feel very disappointed. It wasted our time indeed especially for a tourist. Secondly, my relatives told me that they didn’t have any quilt or blanket for the extra bed. Then, they called for the hotel services requesting a blanket. Out of our expectation, your staff replied in a unprofesstional manner that there was no blanket provided in the hotel and asked my relatives to shut down the air-conditioning in the room. It is extremely unacceptable reply for a 4.5 stars hotel. My young nephew, who came to Hong Kong for the first time, found allergy for the quilt from your hotel. We haven’t found out whether the allergy caused from the hygiene condition of your hotel or not, we just knew that she felt very bad last night. It is believed that your employees are not providing excellent services to customers and they seem not even received sufficient training before serving customers. How can they reply their hotel customers like that? It is absolutely reverse the service standard mentioned in your hotel website.
Reviewed August 19, 2014
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QIAN from China
Solo traveler
Stayed one night in October 2013
Clean and quite,the room is big.i like it .
Service
It's very confortable to stay this hotel and it's worth to stay.
Reviewed August 19, 2014
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